Uplogix 32-port User manual

Installation Guide
for Uplogix Secure Remote Management Appliances
Version 3.5
August 2008
UP500027 Rev A
www.uplogix.com

Information in this document is subject to change without notice.
© 2008 Uplogix, Inc. All Rights Reserved. Uplogix, the Uplogix logo, and SurgicalRollback are
trademarks of Uplogix, Inc. in the United States and other jurisdictions. All other marks referenced are
those of their respective owners.
Uplogix, Inc.
7600-B North Capital of Texas Highway
Suite 220
Austin, Texas 78731
USA

Contents
About this guide..................................................................................................... 1
Target audience.................................................................................................................. 1
Typographical conventions ................................................................................................... 1
Safety summary ................................................................................................................. 2
What's new in this guide ...................................................................................................... 2
Hardware installation............................................................................................. 3
Installing the 32-port Uplogix appliance.................................................................................. 4
Unpacking the shipping box ............................................................................................... 4
Installing the chassis ........................................................................................................ 5
Making connections on the back panel................................................................................. 7
Making connections on the front panel................................................................................. 9
Installing an option card.................................................................................................. 11
Removing an option card that will not be replaced............................................................... 11
Service: Replacing the power supply ................................................................................. 12
Installing the Uplogix 430 appliance..................................................................................... 13
Unpacking the shipping box ............................................................................................. 13
Installing the chassis ...................................................................................................... 13
Installing the modem or RS-232 module............................................................................ 15
Making the connections required for initial configuration....................................................... 16
Making the remaining connections .................................................................................... 17
Installing the older 4-port Uplogix appliance ......................................................................... 19
Unpacking the shipping box ............................................................................................. 19
Installing the chassis ...................................................................................................... 20
Making connections ........................................................................................................ 21
Installing optional expansion modules ............................................................................... 25
Replacing an expansion module........................................................................................ 27
Removing an expansion module that will not be replaced ..................................................... 27
Quick setup .......................................................................................................... 29
Initial configuration using the keypad................................................................................... 29
Initial configuration via console connection ........................................................................... 32
Configuring the appliance for your LAN.............................................................................. 33
Configuring an optional pulse server.................................................................................. 33
Remote access via the management IP connection................................................................. 34
Locking the keypad and changing the admin password ........................................................... 34
Setting up an appliance to be managed by an Uplogix Control Center ....................................... 35
Creating a placeholder on the Uplogix Control Center (optional) ............................................ 36
Connecting to the Uplogix Control Center from the Uplogix appliance (required)...................... 38
Support and regulatory information..................................................................... 39
Getting technical support ................................................................................................... 39
Requesting an account.................................................................................................... 39
Requesting support......................................................................................................... 39
Providing comments about this guide ................................................................................ 39
Regulatory notices ............................................................................................................ 39
Safety notices................................................................................................................ 39
EMC notices................................................................................................................... 40
RoHS compliance ........................................................................................................... 40
CE Mark R & TTE directive ............................................................................................... 40
iii

Contents
Index ................................................................................................................... 41
iv

About this guide
This guide describes the procedures for installing, cabling, and provisioning Uplogix appliances.
Information in this document is subject to change without notice. Please visit
www.uplogix.com/support for the latest updates to Uplogix product documents.
Target audience
This guide is for trained, qualified network support technicians responsible for installing the
equipment.
Typographical conventions
The following conventions are used in this guide.
Sample text from the command line interface is presented in this font. Text that you enter
is presented in this font. For example:
[admin@A101100303]# show who
admin ssh Mar 22 13:38 (172.30.235.126)
Keyboard characters are enclosed in angle brackets. For example, press <Enter>.
Installation Guide for Uplogix Secure Remote Management Appliances 1

About this guide
Safety summary
Follow all cautions and warnings to protect the appliance from potential damage or loss of data,
and to ensure your own safety.
Warning: Use the same type of battery when replacing the older 4-port Uplogix appliance’s
lead-acid battery. Using a different type of battery may result in explosion or equipment
damage. Dispose of used batteries according to the instructions.
Caution: Do not store or mount older 4-port Uplogix appliances (blue or white chassis) with
the top cover or front face pointing down. This model uses a lead-acid battery that must not
be placed upside down. Failure to store or mount the appliance correctly may result in
equipment damage.
Caution: Read the installation instructions before you connect the appliance to a power
source.
Read and understand the following instructions before using the appliance:
Only use electrical extension cords with a current rating at least equal to that of the
appliance.
Always disconnect the appliance from power before cleaning and servicing.
Do not spray liquids directly onto the appliance when cleaning. Always apply the liquid first
to a static free cloth.
Do not immerse the appliance in any liquid or place any liquids on it.
Do not disassemble this appliance. To reduce the risk of shock and to maintain the
warranty on the appliance, a qualified technician must perform service or repair work.
Connect this appliance to a grounded outlet.
Only connect the appliance to surge-protected power outlets.
Keep ventilation openings free of any obstructions.
SAVE THESE INSTRUCTIONS.
What's new in this guide
With version 3.5, Uplogix introduces the new Uplogix 430 secure remote management
appliance - a compact 4-port appliance for smaller deployments. Where this product differs
from other models, the differences are noted.
The installation procedure for this product is in the Hardware installation chapter. See
Installing the Uplogix 430 appliance on page 13.
The Uplogix 430 appliance has no front panel display or keypad. Initial configuration is over a
console connection.
2 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Ensure that the power source:
Provides the appropriate line voltage and frequency (100 to 240 V, 50 or 60 Hz)
Provides overload protection
Is connected to earth ground
Warning: The power source must meet all these requirements to ensure safe and reliable
operation.
Ensure that the installation site meets these requirements:
Ambient temperature does not exceed 113° F (45° C)
The site provides at least 3 inches (8 cm) clearance beyond the appliance’s ventilation
openings (if any)
Caution: The unit will overheat if the site does not meet these requirements.
Follow the appropriate installation procedure for the equipment you receive:
Installing the 32-port Uplogix appliance (next page)
Installing the Uplogix 430 appliance (page 13)
Installing the older 4-port Uplogix appliance (page 19)
Installation Guide for Uplogix Secure Remote Management Appliances 3

Hardware installation
Installing the 32-port Uplogix appliance
This section includes:
Unpacking and physical installation
Making the required connections on the back panel
Making the required connections on the front panel
Installing an additional option card
Service: Replacing the power supply
Unpacking the shipping box
Verify that you have received the following items:
32-port Uplogix secure remote management appliance
Power cord (may be absent if shipped outside the USA)
Rack mounting brackets
Slide rail kit
Screws
Cable kit:
àCat 5e straight cable, RJ-45, 7 ft. (2.1 m)
àCat 6 Ethernet crossover cable adapter, RJ-45 M/F
àPhone cable
àDB-9 to RJ-45 adapter
Optional temperature sensor
Installation sheet
4 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Installing the chassis
The 32-port appliance is designed for rack mounting using either a two-point or a four-point
mounting system.
Choose one of these mounting methods:
Two-point mount, front attachment
Two-point mount, mid attachment
Four-point mount
Caution: Ensure that the openings in the mounting brackets line up with the ventilation
openings in the chassis. If the air flow to the chassis is blocked, the appliance will overheat.
Two-point mount, front attachment
Attach the brackets to the front of the chassis, aligning the openings with the ventilation holes.
Mount the appliance in the rack.
Two-point mount, mid attachment
Attach the brackets to the chassis midpoints, aligning the openings with the ventilation holes.
Mount the appliance in the rack.
Installation Guide for Uplogix Secure Remote Management Appliances 5

Hardware installation
Four-point mount
Attach the brackets to the front of the chassis, aligning the openings with the ventilation holes.
Attach the rails to the sides of the chassis.
Attach the mounting brackets to the rack, and to the rails. You must use at least two screws
on each side.
Mount the appliance in the rack.
6 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Making connections on the back panel
Back panel connections include:
Power
Power controller
Temperature sensor
Modem
Optional hardware authenticator
Connecting power
The appliance uses a power cord with a standard IEC-320-C13 female cord end.
Connect the power cord or cords to the unit and to appropriate power sources, then power on
the unit. The display and keypad on the front panel illuminate. As the appliance boots, it
displays progress messages.
At the end of the boot sequence, it displays the message Uplogix status good.
Connecting a power controller
Connect the power controller's serial port to the power controller port on the back panel of the
32-port appliance.
Connect power controller
Installing the optional temperature sensor
Secure the temperature sensor’s threaded connector to the 1-Wire® connector on the back of
the chassis.
Connect temperature sensor
Route the wire to the desired sensor location (for example, one of the posts on the rack) and
secure the sensor.
Installation Guide for Uplogix Secure Remote Management Appliances 7

Hardware installation
Connecting the modem
This model is available with either an internal modem or a serial port for an external modem.
Connect the internal modem to a standard analog (POTS) phone line provided by your local
telephone company for out-of-band dial-up support, or connect the modem port to an external
modem.
Connect internal modem
to POTS line
Connect to
external modem
Caution: To prevent equipment damage, do not connect the internal modem to digital PBX
systems, VoIP analog terminal adapters, or cellular modems. It is designed for use with analog
telephone lines only. Uplogix is not responsible for damage caused from attaching the modem
to a digital phone switch.
Optional: Connecting a hardware authenticator
For automatic one-time password authentication during out-of-band operation, connect an
RSA® SecurID® SID800 hardware authenticator to one of the USB ports on the back of the
chassis.
Connect RSA® SecurID® hardware authenticator
(either USB port)
8 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Making connections on the front panel
Front panel connections include:
Management Ethernet
Management console
Devices to be managed
Making the management Ethernet and console connections
To manage the 32-port appliance and attached devices in-band through the network, connect
the management Ethernet port on the front panel to your Ethernet network. Speed and
duplexing default to autonegotiation.
Connect to the network for in-band management
IOIOI
Connect to the console workstation’s serial port
for out-of-band management
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Note: After you power on the appliance, one of the indicators on the RJ-45 Ethernet port will
light when low-level connectivity is established. If after connecting this port, both indicators
remain dark, try combining the crossover dongle to one side of the connection.
You may wish to make a secondary management Ethernet connection through the Aux port
on the back of the appliance, below the power controller connector. The main and secondary
management Ethernet connections must be on the same subnet, but can be through separate
switches for redundancy. If you are working with a later model appliance that was shipped
before mid-November 2007, this capability may be unavailable.
To manage the appliance and attached devices using the TTY console, connect the RJ-45 to
DB-9 adapter to your computer’s serial port, and connect the RJ-45 cable from the appliance
to the adapter.
The default settings for the console port are 9600, 8, N, 1.
Note: Link status is indicated by one of the LEDs on the RJ-45 Serial port. If neither light
glows after connecting a device using one of the supplied white Cat 5e cables, the port should
be changed to use DTE. The rolled console cables (often flat) provided with network devices
usually require this change as well.
Installation Guide for Uplogix Secure Remote Management Appliances 9

Hardware installation
Connecting managed devices to a serial-only option card
Connect the console ports of up to 16 network devices to the 16 serial ports on the option card.
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Connecting managed devices to a serial plus Ethernet option card
Use the upper row of serial ports (labeled with the serial symbol) to connect to device console
ports.
To provide for dedicated TCP/IP connectivity to these devices, and additional diagnostic
features of the appliance, connect each of the corresponding eight Ethernet ports in the lower
row of connectors to an available Ethernet port on a device – for example, if the device is
connected to the third serial port, its Ethernet connection must go to the third Ethernet port.
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Note: The appliance's Ethernet transceivers are configured for AutoMDIX, so it should not
require a crossover to connect this port to a switch, but when connecting to other devices such
as routers and firewalls, you may need to use the included crossover dongle.
The User's Guide for Uplogix Secure Remote Management Appliances includes
information on configuring the appliance's device ports to work with the connected devices.
10 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Installing an option card
Use this procedure for installing an additional option card or replacing an option card.
Caution: Always power off the appliance before installing or removing option cards.
If you purchase an additional option card for the 32-port appliance, install it as follows:
1. Power off the appliance.
2. Loosen the captive screws securing the blank faceplate or the option card to be replaced,
and remove it.
3. Slide the new or replacement option card into place and tighten the captive screws to
ensure that the internal connector seats properly.
4. Power on the appliance.
5. Complete the connections to managed devices.
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Removing an option card that will not be replaced
Caution: Always power off the appliance before installing or removing option cards.
To remove an option card permanently:
1. Power off the appliance.
2. Loosen the captive screws and slide the option card out of the appliance.
3. Position the blank faceplate over the opening and tighten the captive screws to secure it.
4. Power on the appliance.
5. The appliance generates an alarm indicating that the option card is missing. To clear this
alarm, along with all the database information about the option card itself, use the config
system clear slot command after you have completed the appliance configuration.
6. To clear all data associated with the ports on the removed option card, use the config
system clear port command. You can specify all ports using the *wildcard character -
for example, config system clear port 2/* removes all port data associated with
option card 2.
Installation Guide for Uplogix Secure Remote Management Appliances 11

Hardware installation
Service: Replacing the power supply
In the event that you need to install a new power supply in the Uplogix appliance:
1. Power off the appliance and disconnect the power cord(s).
2. Loosen the captive screws securing the power supply, and slide it out of the appliance.
3. Gently slide the new power supply into the appliance. Do not use force.
4. Tighten the captive screws to ensure that the internal connector seats properly.
5. Connect the appropriate power cord(s) to the appliance and to suitable power sources.
Caution: Forcing the power supply into place can damage its internal connector, causing it to
fail.
Power supply
Power
indicators
Power control
connection
Modem connection
(may be for external
or internal modem)
Environmental
sensor connection
USB ports
AUXEthernet
Warning: Follow all federal, state, and local regulations when disposing of the power supply.
12 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Installing the Uplogix 430 appliance
This section includes:
Unpacking and physical installation
Installing a modem or RS-232 module
Making the connections required for initial configuration
Making the remaining connections
Unpacking the shipping box
Verify that you have received the following items:
Uplogix 430 appliance
Power supply and cord
3-pin mini-DIN to DB-9 console cable
Mounting brackets and fasteners
Installation sheet
Installing the chassis
The appliance is designed to be mounted in a rack or on the wall, or placed on a tabletop.
To mount the appliance in a rack:
Attach the mounting brackets. They are interchangeable.
Mount the appliance in the rack.
Installation Guide for Uplogix Secure Remote Management Appliances 13

Hardware installation
To mount the appliance on a wall:
Attach the mounting brackets.
Mount the appliance on the wall using suitable fasteners.
14 Installation Guide for Uplogix Secure Remote Management Appliances

Hardware installation
Installing the modem or RS-232 module
If you purchased a V.92 modem or an RS-232 module for the Uplogix 430 appliance, install it
now.
To install the module:
1. If you have already connected the power supply, power off and disconnect it from the
appliance. To power off, press and hold the power/reset switch until the system health
light begins blinking slowly; then release the switch. When the system health light remains
off, you can disconnect the power cable without disruption.
2. Remove the screws securing the blank plate to the appliance.
3. Gently slide the modem module into place, pressing until you feel the card edge seat in
the connector.
4. Reinstall the screws to secure the modem module.
5. If you disconnected the power supply, reconnect it.
Installation Guide for Uplogix Secure Remote Management Appliances 15

Hardware installation
Making the connections required for initial configuration
To complete initial setup, you must make these connections:
Power
Console
+5V
Connect to power supply
CONSOLE
Connect to workstation
Connecting power
The Uplogix 430 appliance uses an external power supply, which is shipped with the appliance.
Caution: Use only the power supply shipped with the appliance. Using a different power
supply will void your warranty and may damage the equipment.
Connect the power supply to the DC connector on the appliance.
Secure the cable to the mounting bracket or the rack with a cable tie.
Connect the power cord to the power supply. Use either the provided power cord or one that is
suitable for your location. The power supply uses a power cord with a standard IEC-320-C13
female cord end.
Connect the power cord to a power outlet.
16 Installation Guide for Uplogix Secure Remote Management Appliances