Pulse Secure PSA5000 Installation instructions

PSA5000 Hardware Guide
Puubblishheed Daatte February 2018
Document Revision 1.1

Copyright © 2014-2018, Pulse Secure, LLC. All rights reserved. All trademarks are the property of their
respective owners. All specifications are subject to change without notice.
Pulse Secure, LLC assumes no responsibility for any inaccuracies in this document. Pulse Secure, LLC reserves
the right to change, modify, transfer, or otherwise revise this publication without notice.
Contacting Pulse Secure:
Pulse Secure, LLC
2700 Zanker Road, Suite 200
San Jose, California 95134
www.pulsesecure.net
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PSA5000 Hardware Guide
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Contents
System Overview ..................................................................................................................................5
Introduction...................................................................................................................................................................................................5
LED Control Panel .......................................................................................................................................................................................5
Control Panel Buttons ......................................................................................................................................................................6
Control Panel LEDs ...........................................................................................................................................................................6
Management Port LEDs .............................................................................................................................................................................8
INT and EXT Port LEDs...............................................................................................................................................................................8
Beeping and Alarms ....................................................................................................................................................................................9
Hardware Specifications....................................................................................................................10
System Measurements ........................................................................................................................................................................... 10
Power Rating.............................................................................................................................................................................................. 10
Power Consumption................................................................................................................................................................................ 11
Environmental Requirements ............................................................................................................................................................... 11
Component Specifications ..................................................................................................................................................................... 12
Regulatory Certifications ........................................................................................................................................................................ 12
Mounting in a Rack.................................................................................................................................................................................. 12
Where to Get Replacement Components ........................................................................................................................................ 12
Console and Initial Configuration ....................................................................................................13
Connect Console and Network ............................................................................................................................................................ 13
Power On the System............................................................................................................................................................................. 14
Configure Basic Settings......................................................................................................................................................................... 14
Change the Personality .......................................................................................................................................................................... 16
Access the Web Admin Interface ........................................................................................................................................................ 17
Licensing the System............................................................................................................................................................................... 18
Installation.............................................................................................................................................1
Preparing for Setup.....................................................................................................................................................................................1
Choosing a Setup Location .............................................................................................................................................................1
Physical Rack Precautions ...............................................................................................................................................................2
General Server Precautions ............................................................................................................................................................2
Rack Mounting Instructions ................................................................................................................................................................... 21
Installing the Chassis into a Standard Rack............................................................................................................................. 21

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Standard Warnings and Compliance.................................................................................................22
About Standard Warnings ...................................................................................................................................................................... 22
Safety Certifications ................................................................................................................................................................................. 22
Electrical Safety.......................................................................................................................................................................................... 22
General Safety............................................................................................................................................................................................ 23
Installation Instructions ........................................................................................................................................................................... 27
Circuit Breaker........................................................................................................................................................................................... 28
Power Disconnection Warning ............................................................................................................................................................. 29
Equipment Installation............................................................................................................................................................................. 31
Restricted Area .......................................................................................................................................................................................... 32
Redundant Power Supplies ................................................................................................................................................................... 34
Backplane Voltage..................................................................................................................................................................................... 35
Comply with Local and National Electrical Codes............................................................................................................................ 36
Product Disposal ...................................................................................................................................................................................... 37
Hot Swap Fan Warning ........................................................................................................................................................................... 38
Power Cable and AC Adapter............................................................................................................................................................... 40
Certification Statements ......................................................................................................................................................................... 42
Japan .................................................................................................................................................................................................. 42
Israel .................................................................................................................................................................................................. 42
Saudi Arabia..................................................................................................................................................................................... 42
South Korea ..................................................................................................................................................................................... 42
Taiwan ............................................................................................................................................................................................... 42
Thailand............................................................................................................................................................................................. 43

PSA5000 Hardware Guide
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System Overview
Introduction
The PSA5000 features a unique and highly-optimized design for low wattage processor platforms. It is
equipped with a high-efficiency 80%+ low noise 200W power supply. High-performance fans provide ample
optimized cooling.
Console Remote
management
Internal port
(INT)
External port
(EXT)
Note: For added system security, the USB port has been disabled.
LED Control Panel
The control panel located on the front of the PSA5000 chassis includes power control buttons and status
LEDs. This section describes the LED indicators and the appropriate responses.
Power switch

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Control Panel Buttons
The control panel includes a power on/off button and a reset button.
Power: The main power switch is used to apply or remove power from the power supply to the server system.
Turning off system power with this button removes the main power but keeps standby power supplied to
the system. Therefore, you must unplug system before servicing.
Reset: The reset button is used to reboot the system.
Control Panel LEDs
The control panel displays six LEDs to monitor the system.
Information LED: Alerts operator of several states, as noted in the table below:
Status
Description
Continuously on and red
An overheat condition has occurred. This may be caused by cable
congestion.
Blinking red (1Hz)
Fan failure; check for an inoperative fan.
Blinking red (0.25Hz)
Power failure; check for a non-operational power supply.

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NIC1 (GLAN1): Associated with the Management port. It indicates network activity when flashing.
NIC2 (GLAN2): Unused. Will always be off.
HDD: Indicates IDE channel activity or SATA drive activity when flashing.
Power: Indicates power is being supplied to the system power supply. This LED should be illuminated when
the system is operating.
Power Failure: When this LED flashes, it indicates a power failure in the power supply.

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Management Port LEDs
The management port has two LEDs:
The yellow LED indicates activity, while the link LED may be green, amber, or off to indicate the speed of the
connection.
LED
Color
Description
Activity
Yellow (flashing)
Active
Link
Off
No connection
Amber
1 Gbps speed
Green
100 Mbps speed
INT and EXT Port LEDs
Two LAN ports are located on the NIC card. Each Ethernet port has two LEDs:
LED
Color
Description
Activity
Yellow (blinking)
LAN active
Link
Off
10 Mbps link speed or no connection
Orange
1 Gbps link speed
Green
100 Mbps link speed

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Beeping and Alarms
Beep Code
Description
5 short beeps + 1 long beep every 5 seconds
No memory detected in the system
Continuous beep (“i” LED on front panel turns RED)
System overheat condition

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Hardware Specifications
This chapter describes the specifications of your system.
System Measurements
These figures are for an unpackaged system.
Category
Description
Form factor
1U chassis
Width
17.2 inches (43.7 cm)
Height
1.7 inches (4.3 cm)
Depth
9.8 inches (24.9 cm)
Weight
10 lbs (4.5 kg)
Power Rating
Below is the maximum power rating for the power supply:
Category
Description
Input voltage range
100 - 240V
Input current
2.6 Amps maximum
Input wattage
200W
Input frequency range
50 - 60Hz

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Power Consumption
A power consumption estimate is usually around 15% to 20% higher than the actual power measurement when
using the Linpack HPL workload application. The user’s system power consumption may vary based on the
workload and environment.
Note: This power consumption data is a worst-case scenario and is meant for reference only.
Device
Max
Pwr(W)
Actual
Pwr(W)
+12V
current (A)
+5V
current (A)
+3.3V
current (A)
+5VSB
current(A)
-12V
current(A)
Server with Motherboard, Fan and Storage
drive
Total Power
82.6
82.6
Total Current
6.0
2.0
0.2
1x Power Supply @ 100-240Vac Rating
200
16
8
8
2
0.5
120 Vac input
240 Vac input
Actual output wattage from power supply (Power Supply DC output)
82.6 W
82.6 W
Efficiency of power supply
0.88t
0.90t
Total system power consumption (AC input power requirement)
93.8 Watt
91.8 Watt
Total BTU/h
320.3 BTU/h
313.2 BTU/h
Power Factor
0.98
0.96
VA
95.8 VA
95.6 VA
Input Current
0.8 A
0.4 A
Environmental Requirements
Category
Description
Operating temperature
10°C to 35°C (50°F to 95°F)
Storage temperature
(-40°C) ~ 70°C (-4°F ~ 158°F)
Relative humidity (operating)
8% ~ 90% (non-condensing)
Relative humidity (storage)
5% - 95% (non-condensing)

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Component Specifications
Category
Description
CPU
Pentium G3420
Memory
8GB
Storage HDD
500GB SATA3
Security module
1x TPM 1.2
Network ports
Dual port GbE LAN (PCI)
External I/O ports
1x console RJ-45 port
1x10/100/1000 management port
Cooling
2x 4cm 4-pin PWM fans
Regulatory Certifications
• USA - UL listed, FCC
• Canada - CUL listed
• Germany - TUV Certified
• Europe/CE Mark
• EN 60950/IEC 60950-Compliant
• CCC Exemption
Mounting in a Rack
The chassis can be mounted in a rack for secure storage and use. To set up your rack, see page 19.
Where to Get Replacement Components
Infrequently, you may need replacement parts for your system. For more details, see https://www.pulsesecure.
net/support/.

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Console and Initial Configuration
Connect Console and Network
1. Do not power on the system yet. First, get the RJ45 to DB9 serial console cable. Note: A DB9 to USB
adapter is not provided.
2. Connect the RJ45 end of the cable to the appliance port labeled CONSOLE and the DB9 end to a laptop.
Additionally, connect a network cable from the INT port on the appliance to a switch port:
3. On the laptop, configure a terminal emulation utility, such as HyperTerminal or PuTTY, to use these set-
tings: 9600 speed, 8 data bits, 1 stop bit, no flow control.
To find your COM port in Windows, go to Start > Search > Device Manger > Ports (COM & LPT)
> USB Serial Port (COM#).
To network

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PSA5000 Hardware Guide
Power On the System
Do this:
1. Connect the AC power cord from the power supply to a power source.
2. The appliance will power-on automatically.
3. Observe the status LEDs (where applicable) on each power supply faceplate. If an AC power supply is
correctly installed and functioning normally, the AC OK and DC OK LEDs light steadily, and the PS FAIL
LED is not lit.
Note: After powering off a power supply, wait at least 60 seconds before turning it back on. After
powering on a power supply, wait at least 60 seconds before turning it off.
After a power supply is powered on, it can take up to 60 seconds for status indicators—such as the status
LEDs on the power supply and the show chassis command display—to indicate that the power supply is
functioning normally. Ignore error indicators that appear during the first 60 seconds.
Configure Basic Settings
When you boot an unconfigured PSA5000, you need to enter basic network and machine information through
the console to make it accessible to the network. Based on your selection of personality, a different binary
will boot up in the system. After entering these settings, you can continue configuring the PSA5000 through
the administrator Web console.
During this basic setup process, you define the “personality” of the PSA5000. For example, you can set up
the PSA5000 to act as a Pulse Connect Secure or Pulse Policy Secure device. You can switch personalities at
any time by reconfiguring the PSA5000.
The installation process may take up to 20 minutes.
Do this to perform basic setup:
1. Enter the number corresponding to the personality for which you want to configure the PSA5000.
For example, if your screen looks like this:
Please select a factory preset personality:
[1] Pulse Connect Secure (VPN)
[2] Pulse Policy Secure (NAC)
Press 1 to install the Pulse Connect Secure package. Press 2 to install the Pulse Policy Secure package.

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PSA5000 Hardware Guide
2. Enter y to proceed, and then enter y to accept the license terms (or enter r to read the license first).
3. Follow the directions in the console, and enter the machine information for which you are prompted,
including the following:
• IP address of the internal port (you configure the external port through the administrator Web console
after initial configuration)
• Network mask
• Default gateway address
• Primary DNS server address
• Secondary DNS server address (optional)
• Default DNS domain name (for example, acmegizmo.com)
• WINS server name or address (optional)
• Administrator username
• Administrator password
• Common machine name (for example, connect.acmegizmo.com)
• Organization name (for example, Acme Gizmo, Inc .)
• Enter random text (used for auth certificate)
After you perform the basic setup, you are ready to license the software, verify accessibility, and complete
the configuration process through the PSA5000 administrator Web console.

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PSA5000 Hardware Guide
Change the Personality
You can change your system's personality at any time.
Changing a personality deletes all configuration files and system and user data. You must perform the basic
setup again to reestablish network connectivity. The installation process may take up to 20 minutes.
Do this to change the personality:
1. Start a console session.
2. Select option 4, System Operations.
3. Select option 5, Factory reset.
4. Enter the number corresponding to the personality for which you want to configure the PSA5000.
For example, if your screen looks like this:
Please select a factory-reset personality:
[1] Pulse Connect Secure (VPN)
[2] Pulse Policy Secure (NAC)
Press 1 to install the Pulse Connect Secure package. Press 2 to install the Pulse Policy Secure package.
5. Follow the prompts to complete your configuration.
To change the personality from the administrator Web console:
1. In the admin console, choose Maintenance > System > Change Personality.
2. Click Browse to select the service package to install.
3. Click Change Now.

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PSA5000 Hardware Guide
Access the Web Admin Interface
1. Launch a web browser from a laptop that is network connected.
2. Point the browser at the same IP address that was assigned to the internal port followed by /admin (for
example, https://a.b.c.d/admin).
3. When prompted with the security alert to proceed without a signed certificate, click Yes . When the
administrator sign-in page appears, you have successfully connected your device to the network.
4. On the sign-in page, enter the administrator username and password you created earlier. Then click Sign In.
The administrator Web console opens to the Overview page.

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PSA5000 Hardware Guide
Licensing the System
After you install the device and perform basic setup, you are ready to license it.
To license your device, follow instructions received in an email from Pulse Secure. For more information, see
https://www.pulsesecure.net/support.
The device uses the common machine and organization names to create a self-signed digital certificate for
use during product evaluation and initial setup.
We strongly recommend that you import a signed digital certificate from a trusted certificate authority (CA)
before you deploy the device for production use.

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Installation
This chapter provides instructions and tips for installing the chassis into a rack.
Preparing for Setup
Please read this section in its entirety before beginning the installation procedure.
Choosing a Setup Location
Decide on a suitable location for the rack. It should be a clean, dust-free area that is well ventilated. Avoid areas
where heat, electrical noise and electromagnetic fields are generated. Place it near a grounded power outlet.
• Leave at least 25 inches clearance in front of the rack to open the front door completely.
• Leave approximately 30 inches of clearance in the back of the rack to allow for sufficient airflow and ease
in servicing.
• Install in a restricted access location, such as a dedicated equipment room or service closet.
Ambient Operating Temperature
If installed in a closed or multi-unit rack assembly, the ambient operating temperature of the rack environ-
ment may be greater than the ambient temperature of the room. Install the equipment in an environment
compatible with the manufacturer’s maximum rated ambient temperature (TMRA).
Adequate Airflow
Equipment should be mounted into a rack so that the amount of airflow required for safe operation is not
compromised.
Circuit Overloading
Avoid overloading the power supply circuitry or any overcurrent protection equipment. Use equipment
nameplate ratings to calculate your requirements.
Reliable Ground
A reliable ground must be maintained at all times. To ensure this, ground the rack, itself. Pay attention to
power supply connections other than the direct connections to the branch circuit, such as power strips.

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Physical Rack Precautions
• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the full weight
of the rack resting on them.
• In single rack installation, stabilizers should be attached to the rack.
• In multiple rack installations, the racks should be coupled together.
• When mounting this unit in a partially filled rack, load the rack from the bottom to the top with the heaviest
component at the bottom of the rack. If this is the only unit in the rack, mount it at the bottom.
• Always make sure the rack is stable before extending a component from the rack. Extend only one com-
ponent at a time. Extending two or more simultaneously may cause the rack to become unstable.
Warning: Follow these guidelines to prevent injury. Take all precautions to ensure the system remains stable
General Server Precautions
• Review the electrical and general safety precautions that came with the components you are adding to
your chassis.
• Determine the placement of each component in the rack.
• Install the heaviest server components on the bottom of the rack first, and then work up.
• Use a regulating, uninterruptible power supply (UPS) to protect the server from power surges, voltage
spikes and to keep your system operating in case of a power failure.
• Allow the hard drives and power supply modules to cool before touching them.
• Always keep the rack front door, all panels and all components on the servers closed when not servicing,
to maintain proper cooling.
Warning: If you unscrew and open the chassis cover, it will void your product warranty. There is a tamper
proof seal over the screws that looks like this: