V-tech ErisTerminal VSP715 User manual

ErisTerminal®SIP Deskset
VSP715
Administrator and Provisioning Manual
Rev. 1 07/15

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VSP715 Administrator and Provisioning Manual
C ONTENTS
Preface ...................................................................................................... 6
Text Conventions................................................................................................................7
Audience.............................................................................................................................7
Related Documents............................................................................................................7
Introducing the VSP715........................................................................... 8
About the VSP715 deskset.................................................................................................9
Quick Reference Guide ....................................................................................................10
Programmable Keys.........................................................................................................11
Other possible programmable key settings .........................................................11
LED Behavior ...................................................................................................................13
Network Requirements.....................................................................................................14
VSP715 Configuration Methods .......................................................................................15
Adding a Custom Logo.....................................................................................................16
Idle screen logo behavior.....................................................................................16
Logo specifications..............................................................................................16
Uploading a custom logo.....................................................................................16
Custom logo user interactions.............................................................................17
Customizing Soft Keys......................................................................................................18
Custom soft key configuration file settings ..........................................................18
Configuration Using the Phone Menus................................................ 21
Viewing the Main Menu ....................................................................................................22
Using the Status menu.........................................................................................22
Viewing Line status..............................................................................................24
Using the Admin Settings Menu .......................................................................................25
Using the Network Setting menu.........................................................................26
Using the Line menu............................................................................................29
Using the Provisioning menu...............................................................................30
Using the WebUI..................................................................................... 31
Using the Web User Interface (WebUI)............................................................................32
Saving your settings ............................................................................................34
Status Page ......................................................................................................................35

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VSP715 Administrator and Provisioning Manual
System Status......................................................................................................35
System Pages ..................................................................................................................36
SIP Account Management...................................................................................36
General Account Settings .............................................................................36
Dial Plan........................................................................................................38
SIP Server Settings.......................................................................................39
Registration Settings.....................................................................................39
Outbound Proxy Settings ..............................................................................39
Backup Outbound Proxy Settings .................................................................40
Audio Settings...............................................................................................40
Quality of Service..........................................................................................41
Signaling Settings .........................................................................................41
Feature Access Codes Settings....................................................................42
Busy Lamp Field ...........................................................................................43
Voicemail Settings.........................................................................................44
NAT Traversal ...............................................................................................44
Music on Hold Settings .................................................................................45
Network Conference Settings .......................................................................45
Session Timer ...............................................................................................45
Call Settings.........................................................................................................46
General Call Settings ....................................................................................46
Do Not Disturb...............................................................................................46
Call Forward..................................................................................................47
User Preferences.................................................................................................48
General User Settings...................................................................................48
Call Hold Reminder.......................................................................................49
Call Waiting...................................................................................................49
Programmable Keys............................................................................................50
Speed Dial Keys ..................................................................................................53
Speed Dial Keys............................................................................................54
Signaling Settings................................................................................................55
Voice .............................................................................................................55
NAT Traversal ...............................................................................................55
Ringer Settings....................................................................................................56
Paging Zone ........................................................................................................57
Network Pages .................................................................................................................58
Basic Network Settings........................................................................................58
Basic Network Settings .................................................................................58
Advanced Network Settings.................................................................................59
VLAN.............................................................................................................59
LLDP-MED....................................................................................................60
802.1x ...........................................................................................................60
Contacts Pages ................................................................................................................61
Local Directory.....................................................................................................61
Create Local Directory Entry.........................................................................63
Directory Import/Export .................................................................................63
Blacklist.........................................................................................................64
Create Blacklist Entry....................................................................................65
Blacklist Import/Export ..................................................................................66

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VSP715 Administrator and Provisioning Manual
LDAP ...................................................................................................................67
LDAP Settings...............................................................................................67
Broadsoft .............................................................................................................70
Broadsoft Phonebook Settings......................................................................70
Call History ..........................................................................................................71
Servicing Pages................................................................................................................72
Reboot.................................................................................................................72
Time and Date.....................................................................................................72
Time and Date Format ..................................................................................73
Network Time Settings..................................................................................73
Time Zone and Daylight Savings Settings ....................................................73
Manual Time Settings....................................................................................74
Firmware Upgrade...............................................................................................75
Firmware Server Settings..............................................................................75
Manual Firmware Update and Upload ..........................................................76
Provisioning.........................................................................................................77
Provisioning Settings.....................................................................................78
Plug-and-Play Settings..................................................................................78
DHCP Settings..............................................................................................79
Resynchronization.........................................................................................80
Import Configuration......................................................................................80
Export Configuration .....................................................................................81
Reset Configuration ......................................................................................81
Security................................................................................................................82
Administrator Password ................................................................................82
User Password..............................................................................................82
Web Server ...................................................................................................83
Certificates...........................................................................................................83
System Logs........................................................................................................84
Syslog Settings .............................................................................................84
Network Trace...............................................................................................85
Download Log...............................................................................................85
Provisioning Using Configuration Files............................................... 86
The Provisioning Process.................................................................................................87
Resynchronization: configuration file checking....................................................88
VSP715 restart ....................................................................................................88
Configuration File Types...................................................................................................89
Data Files..........................................................................................................................90
Configuration File Tips and Security.................................................................................91
Guidelines for the MAC-Specific configuration file...............................................91
Securing configuration files with AES encryption ................................................92
Configuration File Parameter Guide..................................................... 94
"sip_account" Module: SIP Account Settings ...................................................................95
General configuration file settings .......................................................................95
MAC-specific configuration file settings.............................................................105
"network" Module: Network Settings...............................................................................108

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General configuration file settings .....................................................................108
MAC-specific configuration file settings.............................................................110
"provisioning" Module: Provisioning Settings..................................................................112
"time_date" Module: Time and Date Settings.................................................................115
"log" Module: Log Settings..............................................................................................119
"remoteDir" Module: Remote Directory Settings.............................................................120
"web" Module: Web Settings ..........................................................................................125
"user_pref" Module: User Preference Settings...............................................................126
General configuration file settings .....................................................................126
MAC-specific configuration file settings.............................................................127
"call_settings" Module: Call Settings ..............................................................................130
"pfk" Module: Programmable Feature Key Settings .......................................................132
"speed_dial" Module: Speed Dial Settings......................................................................134
"ringersetting" Module: Distinctive Ringer Settings.........................................................135
"file" Module: Imported File Settings...............................................................................136
General configuration file settings .....................................................................136
MAC-specific configuration file settings.............................................................137
"tone" Module: Tone Definition Settings..........................................................................139
"profile" Module: Password Settings...............................................................................142
General configuration file settings .....................................................................142
MAC-specific configuration file settings.............................................................142
"page_zone" Module: Paging Zone Settings..................................................................143
"softkey" Module: Custom Soft Key Settings..................................................................145
Troubleshooting................................................................................... 146
Common Troubleshooting Procedures...........................................................................146
Appendixes........................................................................................... 148
Appendix A: Specifications.............................................................................................148
Appendix B: Soft Keys....................................................................................................149
Appendix C: Maintenance ..............................................................................................151
Appendix D: GPL License Information ...........................................................................152

Preface 6 Back to Contents
VSP715 Administrator and Provisioning Manual
PREFACE
Congratulations on your purchase of this VTech product. Please thoroughly read this
manual for all the feature operations and troubleshooting information necessary to install
and operate your new VTech product. You can also visit our website at
businessphones.vtech.com or call 1 [phone].
This administrator and provisioning manual contains detailed instructions for installing and
configuring your VSP715 SIP deskset with software version 1.0.5 or newer. See “Using the
Status menu” on page 22 for instructions on checking the software version on the VSP715.
Please read this manual before installing the product.
Please print this page and record the following information regarding your product:
Model number: VSP715
Type: Small to medium business SIP-endpoint deskset
Serial number: _______________________________
Purchase date: _______________________________
Place of purchase: ____________________________
Both the model and serial numbers of your VTech product can be found on the bottom of
the console.
Save your sales receipt and original packaging in case it is necessary to return your
telephone for warranty service.

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VSP715 Administrator and Provisioning Manual
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Audience
This guide is written for installers and system administrators. It assumes that you are
familiar with networks and VoIP, both in theory and in practice. This guide also assumes
that you have ordered your IP PBX equipment or service and selected which PBX features
you want to implement. This guide references specific IP PBX equipment or services only
for features or settings that have been designed for a specific service. Please consult your
equipment supplier or service provider for recommended switches, routers, and firewall
and NAT traversal settings, and so on.
As the VSP715 SIP deskset becomes certified for IP PBX equipment or services, VTech
may publish interop guides for those specific services. The interop guides will recommend
second-party devices and settings, along with VSP715-specific configurations for optimal
performance with those services. For the latest updates, visit our website at
businessphones.vtech.com.
Related Documents
The VSP715 Quick Start Guide contains a quick reference guide to the VSP715 external
features and brief instructions on connecting the VSP715 to a working IP PBX system.
The VSP715 User Guide contains a quick reference guide, full installation instructions,
instructions for making and receiving calls, and a guide to all user-configurable settings.
The documents are available from our website at businessphones.vtech.com.
Table 1. Description of Text Conventions
Text Format Description
Screen Identifies text that appears on a device screen or a
WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY Identifies a hard key, including the dial-pad keys.
Identifies a soft key.
Example of a Note.
Example of a Caution.
CallFwd
Notes provide important information
about a feature or procedure.
A caution means that loss of data or
unintended circumstances may result.

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VSP715 Administrator and Provisioning Manual
CHAPTER 1
INTRODUCING THE VSP715
This administrator and provisioning guide contains detailed instructions for configuring the
VSP715 SIP deskset. Please read this guide before attempting to configure the VSP715.
Some of the configuration tasks described in this chapter are duplicated in the Web User
Interface (WebUI) described in the next chapter, but if you need to assign static IP
addresses, they must be set at each device.
This chapter covers:
“About the VSP715 deskset” on page 9
“Quick Reference Guide” on page 10
“Programmable Keys” on page 11
“Network Requirements” on page 14
“VSP715 Configuration Methods” on page 15
“Adding a Custom Logo” on page 16.

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VSP715 Administrator and Provisioning Manual
About the VSP715 deskset
The VTech VSP715 SIP deskset is a business phone designed to work with popular SIP
telephone (IP PBX) equipment and services. Once you have ordered and configured your
SIP equipment or service, the VSP715 enablesyou to make and receivecallsas you would
with any other business phone.
The VSP715 deskset features include:
2.5-inch backlit Liquid Crystal Display
Speakerphone, headset, hold and mute
Up to 2 SIP account registrations
Up to 6 active SIP sessions
3-way conferencing
2 programmable keys
Message Waiting alert LED
Dual 10/100 MbpsEthernet ports
Power over Ethernet enabled
200-entry Call Log
There are two network ports, known as the Ethernet port and PC port, at the back of the
VSP715. The Ethernet port allows the VSP715 deskset to connect to the IP PBX. The PC
port is for another device such as a personal computer to connect to the Ethernet network
through the VSP715.
You can configure the VSP715 using the menus on the phone, a browser-based interface
called the WebUI, or an automatic provisioning process (see “Provisioning Using
Configuration Files” on page 86). The WebUI enables you to configure the VSP715 using
a computer that is connected to the same Local Area Network. The WebUI resides on the
VSP715, and may get updated with firmware updates.
The VSP715 SIP deskset supports intercom and call transfers between system extensions
and can connect you and two other parties on the same conference call.
The VSP715 has 2 programmable keys. You can program these keys for quick dial, busy
lamp field, line access or any of the functions described in “Programmable Keys” on
page 11.

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VSP715 Administrator and Provisioning Manual
Quick Reference Guide
The controls you will need to use to configure the VSP715 manually are described below.
MENU/SELECT
Press to display the
phone menu.
Press to select a menu
item or save a setting.
CANCEL
While in a menu, press
to cancel an operation
and exit the menu.
SOFT KEYS
Perform the actions indicated
by the on-screen labels.
NAVIGATION KEY
Press or to scroll through menus, highlight
items or change settings.
While entering names or numbers, press or 
to move the cursor left or right.
Programmable keys
Can be programmed to perform functions or
access features. For example:
Accessing a line to make a call
Dialing a monitored extension or quick-dial
number
Answering a ringing call on any line or
monitored extension. 
See also “Programmable Keys” on page 11.

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VSP715 Administrator and Provisioning Manual
Programmable Keys
The table below lists the default settings for the programmable feature keys (PFKs). The
key assignments on your phone may be different. Some keys may be programmed as
Quick Dial keys, for example. You can assign functions to programmable keys using the
phone menu (Main Menu > User Settings > Programmable keys), using the WebUI, or
via provisioning and the configuration file.
For more information about assigning functions to programmable keys using the phone
menu, see the User Guide.
To assign functions to programmable keys using the WebUI, see “Programmable Keys” on
page 50.
For the programmable key configuration file parameters, see “"pfk"Module:Programmable
Feature Key Settings” on page 132.
Other possible programmable key settings
Call Forward No Answer—Turns Call Forward No Answer (CFNA) on and off.
When CFNA is on, unanswered incoming calls are forwarded to another number
after a specified delay.
Call Forward Busy—Turns Call Forward Busy (CFB) on and off. When CFB is on,
incoming calls are forwarded to another number when the line is busy.
Quick Dial
BLF—Busy lamp field keys let you monitor activity at other phones. The key LED
indicates call status.
ACD—If enabled as an ACD (Automatic Call Distribution) key, the user can press
the key to display the ACD State menu on the phone. The user can select an ACD
state from the menu, and the key LED will indicate the selected state. See the User
Guide for more information about using the ACD State menu. The ACD feature is
compatible with Broadsoft's Broadworks Call Center Application.
Page—If this feature is enabled, press the Page key to call one or a group of
phones. You can configure pages to be automatically answered. See “SIP Account
Management” on page 36.
Multicast page—Press the Multicast page key to page all phones in a pre-defined
paging zone. See “Paging Zone” on page 57.
Table 2. Programmable key default settings
Key Number Setting
1 Line—Account 1
2 Line—Account 1

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VSP715 Administrator and Provisioning Manual
Park Call—Dials the access code to park your current call. To program access
codes, see “SIP Account Management” on page 36.
Retrieve Parked Call—Dials the access code to retrieve a parked call.
In Call DTMF—Dials a string of numbers while you are on a call. For example,
pressing the key might dial a conference access code.
Call Return—Dials the number of the last missed call.
Group Call Pickup—Dials the Group Call Pickup code, allowing you to answer a
call ringing at any extension within an admin-defined group.
Direct Call Pickup—Dials the Direct Call Pickup code,allowing youtoanswer acall
ringing at a specific extension. After pressingthe button,youmay needtoenter the
extension number manually.

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VSP715 Administrator and Provisioning Manual
LED Behavior
The programmable keys have LEDs that indicate various states.
Table 3. VSP715 LED behavior
Key function LED Activity Description
Account Flashing ORANGE
Steady GREEN
Quickly flashing GREEN
Slowly flashing GREEN
Account not registered
Dialing or on a call
Ringing incoming call
Held call
Shared account Steady ORANGE
Slowly flashing ORANGE Shared account is on a call Shared account is on hold
Do Not Disturb Off
Steady ORANGE DND is off DND is on
Call Forward Off
Steady ORANGE Call forwarding is off Call forwarding is on
Page Steady GREEN Outgoing page in progress
Busy Lamp Field Off
Steady ORANGE
Quickly flashing ORANGE
Flashing ORANGE
Monitored phone is idle
Monitored phone is on a call or
has a held call
The monitored phone is ringing
BLF registration error
Automatic Call
Distribution Quickly flashing GREEN
Steady GREEN
Slow Flash GREEN
Steady ORANGE
Slowly flashing ORANGE
Quickly flashing ORANGE
Agent "wrap up" state
Agent ready state
Agent unavailable state
Logged on
Logged off
ACD subscription error

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VSP715 Administrator and Provisioning Manual
Network Requirements
A simple VSP715 SIP deskset installation example is shown in Figure 1. A switched
network topology is recommended for your LAN (using standard 10/100 Ethernet switches
that carry traffic at a nominal rate of 100 Mbit/s).
The office LAN infrastructure should use Cat.-5/Cat.-5e cable.
The VSP715 requires a wired connection to the LAN. However, wireless connections from
your LAN to other devices (such as laptops) in your office will not impede performance.
A Dynamic Host Configuration Protocol (DHCP) server is recommended and must be on
the same subnet as the VSP715 desksets so that IP addresses can be auto-assigned. In
most cases, your network router will have a DHCP server. By default, the VSP715 has
DHCP enabled for automatic IP address assignment.
If no DHCP server is present, you can assign a static IP to the VSP715. You can assign a
static IP address using the VSP715 menu. Go to Admin settings > Network setting > Set
static IP. If you do not have a DHCP server or do not manually assign static IPs, you will
not be able to access the WebUI and/or enable automatic time updates from an NTP
server.
A DNS server is recommended to resolve the path to the Internet and to a server for
firmware and configuration updates. If necessary, the system administrator can also
download upgrade files and use the WebUI to update the VSP715 firmware and/or
configuration settings manually.
For users whose computers require a GigE Ethernet frame rate (a gigabit per second), use
separate Ethernet connections for the VSP715 and the computer. The Ethernet connection
through a VSP715 is limited to 100 Mbits/s.
Figure 1. VSP715 Installation Example
Some DHCP servers have default settings that limit the number of network IP
addresses assigned to devices on the network. You should log in to your server
to confirm that the IP range is sufficient.

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VSP715 Administrator and Provisioning Manual
VSP715 Configuration Methods
You can configure the VSP715 using one of the following methods:
From the VSP715 itself, using the menus. The VSP715 menus are best suited to
configuring a few settings, perhaps after the initial setup has been done. For
administrators, the settings available on the VSP715 menus include network
settings, account settings, and provisioning settings. See “Using the Admin
Settings Menu” on page 25. Most of the settings accessible on the VSP715 are
most useful for end users. Through the menu, they can customize the screen
appearance, sounds, and manage calls. For more information, see the VSP715
User Guide.
The Web User Interface, or WebUI, which you access using your Internet browser.
See “Using the WebUI” on page 31. The browser-based interface is easy to
navigateandbest-suitedto configuringalargenumberofVSP715settingsatonce.
The WebUI gives you access to every setting required for configuring a single
device. You can enter service provider account settings on the WebUI, and set up
provisioning, which will allow you to automatically and remotely update the
VSP715 after initial configuration.
Provisioning using configuration files. Working with configuration files is the best
way to configure multiple phones. There are several methods available to enable
the VSP715 to locate and upload the configuration file. For example, you can
enable the VSP715, when it starts up or reboots, to check for the presence of a
configuration file on a provisioning server. If the configuration file is new or has
been modified in any way, the VSP715 automatically downloads the file and
applies the new settings. For more information, see “Provisioning Using
Configuration Files” on page 86.

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VSP715 Administrator and Provisioning Manual
Adding a Custom Logo
You can upload a custom logo to be displayed on the phone idle screen and during bootup.
Uploading a logo is done using the configuration file. The parameters for uploading a
custom logo are described in “Uploading a custom logo” on page 16. The default logo for
bootup and idle mode is the vtech logo.
Idle screen logo behavior
The behavior described below is disabled by default.
You can enable the logo to appear instead of the idle screen after a specified period of
inactivity. The parameter for setting the delay before the logo appears is in the General
configuration file. See “user_pref.idle_to_logo_timeout” on page 127.
You can enable the phone screen to cycle between the logo and the idle screen when the
phone is in idle mode by setting both the
user_pref.idle_to_logo_timeout and the
user_pref.logo_to_idle_timeout parameters. See “user_pref.logo_to_idle_timeout”
on page 127.
Logo specifications
The file type and dimensions for the logo are listed in the table below.
Positioning a custom logo on the screen is a matter of creating a logo with the maximum
dimensions listed above, including any surrounding white space. Note that the width of the
logo specified in the table above is the same as the width of the VSP715 screen (158
pixels). There are no configuration file settings to specify the x-axis or y-axis position of the
logo on the screen.
Uploading a custom logo
The file.bootup_logo and file.idle_logo parameters in the configuration file allow you to
upload a custom bootup logo and custom idle logo. Place the logos on your server and
enter the URL for each logo for the file.idle_logo and file.bootup_logo parameters.
If the downloaded logo is found to be invalid, the syslog will record one of the following
errors:
file not found
invalid file format
incorrect image size
File type: Monochrome bitmap (.bmp)
Dimensions (w × h): Idle screenand bootup logo: 158 × 57 pixels

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VSP715 Administrator and Provisioning Manual
image is not in black and white
Custom logo user interactions
For VSP715 users, pressing any hard key will exit the idle logo and perform the key's
function. For example, pressing MENU will show the Main Menu.
Pressing a soft key when the idle logo is showing will switch to the idle screen.

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VSP715 Administrator and Provisioning Manual
Customizing Soft Keys
The configuration file allows you to select which soft keys can appear on the Idle screen,
the Active Call screen, the Held Call screen and the Live Dial screen. You can also specify
the position of each soft key.
Some soft keys appear only under certain conditions. For example, the Line soft key on the
Idle screen appears only if there is more than one registered SIP account. When a
"conditional" soft key is not visible, the soft key's position is left empty.
Soft key levels with no soft keys will not be shown if there are multiple soft key levels (as
indicated by the and icons). Any soft key level where all soft keys are invisible will be
dynamically skipped when the user navigatesthrough theavailable levels.Onthe VSP715,
a soft key level consists of three soft keys (populated or blank) in a row.
The table below shows the soft key options available for each screen. Each screen can
have a maximum of nine soft keys.
Custom soft key configuration file settings
You cannot edit soft key text. The configuration file parameters allow you to only
select and position the soft keys for each screen.
Table 4. Custom Soft Keys
Screen Available Soft Keys Soft Key Text
Idle Blank
Directory Directory
Call Log Call Log
Redial Redial
Messages Message
Do Not Disturb DND
Call Forward CallFwd
Call Forward All FwdAll
Call Forward No Answer CFNA
Call Forward Busy FwdBusy
Intercom Intercom
Retrieve Parked Call
Retrieve
Call Return CallBack
Group Call Pickup
GrpPickup
Direct Call Pickup DirPickup

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VSP715 Administrator and Provisioning Manual
Line (visible with more than one account assigned) Line
Settings Settings
Call Active Blank
New New
Park Call Park
End End
Hold Hold
Transfer
Transfer
Conference Conf
XferLine (visible with more than one call) XferCall
ConfLine (visible with more than one call) ConfCall
Call Held Blank
End End
New New
Park Call Park
Retrieve Parked Call Retrieve
Group Call Pickup GrpPickup
Direct Call Pickup DirPickup
Resume Resume
Transfer Transfer
Conference Conf
XferLine (visible with more than one call) XferCall
ConfLine (visible with more than one call) ConfCall
Table 4. Custom Soft Keys
Screen Available Soft Keys Soft Key Text

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VSP715 Administrator and Provisioning Manual
The custom soft keys parameters are included in the "softkey" module. For more
information, see “"softkey" Module: Custom Soft Key Settings” on page 145. To modify a
soft key parameter, enter values separated by commas. Soft keys appear on the phone
screen in the same order as the soft key values you enter. For example, the
parameter/value combination of
softkey.idle = line,dir,settings will result in the
Idle screen shown below:
Live Dial Blank
Directory Directory
Call Log Call Log
Redial Redial
Messages Message
End End
Dial Dial
Input (letter/number selection) 123
Cancel Cancel
Backspc Backspc
Table 4. Custom Soft Keys
Screen Available Soft Keys Soft Key Text