ViewClix 10/e Instruction Manual

®
This brief guide is the starting point for getting your ViewClix frame installed and connected.
The ViewClix Smart Frame displays beautiful High Definition Pictures and receives Video Calls.
Using the free ViewClix Mobile App, families can easily connect and share with a ViewClix frame.
The solution is tied together by the ViewClix Cloud which stores all the pictures, video clips and
manages the networking for sharing and video calling. The ViewClix web site also includes a
Members Portal where a ViewClix frame is remotely configured and photos are easily organized.
What’s in the box
ViewClix Smart Frame
ViewClix Remote Control
Frame Stand
Power Adapter
What you’ll need
You can share Photos, make Video Calls, upload
Video clips, and post Sticky Notes with any of the following:
Apple or Android smart phone
Apple or Android tablet
Web browser on PC or Mac or Tablet to log into the ViewClix Members’ Portal
Frame
Stand
Power Adapter
Remote
Control

Step 1 Open the box and take out the
ViewClix frame. Remove the
frame from packing materials and
place it face-down on a cloth-
covered flat surface, to avoid
scratches.
The primary operating mode of a ViewClix frame is to display its Slideshow, sequencing
through pictures that have been shared by family or friends.
When a Video Call is received, the Slideshow is hidden during the call. After the call is ended,
the Slideshow automatically starts displaying again.
Starting a ViewClix frame is accomplished by plugging it in — no need to worry about a power
switch. Likewise, if you need to move the ViewClix frame, just unplug it.
When a ViewClix Smart Frame is powered on, it displays a few “splash screens” and the Inter-
net connection is setup/established. After that, the frame will show a camera preview so that
you can make sure the position and lighting is good for Video Calls.
Step 2
Step 3 Remove the Power Adapter
from its shipping bag.
Plug the power connector into the
frame power socket, as shown.
Screw the threaded end of
the stand into the back of the
ViewClix frame.

Plug power adapter
into the power outlet.
The frame will now start up
and display its initial screens.
Step 4
Place the frame near a power outlet on a
table top or counter top. Choose a location
that offers good illumination.
The ViewClix Smart Frame is shipped with a
remote control to setup the Wi-Fi and enter
commands.
The Frame organizer (administrator) controls all
the ViewClix features using the frame’s
Settings page in the Members Portal of the
ViewClix web site.
Pause &
Play the
Slideshow.
Up arrow:
Re-start
Slideshow.
Sleep and
wake-up the
ViewClix frame.
The OK button is
used to enter
selections.
The up, down, left
and right arrows are
used to move
between selections.
Continue on back page
Menu button:
to show the
advanced
features screen.
Please Note: After the Wi-Fi is set up,
using the remote control is optional.

The ViewClix Smart Frame includes built-in Wi-Fi connectivity.
When the ViewClix frame starts up, it displays a “welcome” screen with a prompt to start Wi-Fi con-
figuration. The list of available Wi-Fi networks is then shown. After choosing a network or entering
a network name, you’ll be prompted to enter the network’s password/key.
NOTE: If you don’t see the Wi-Fi network listed, it may be because the network is configured to be
“hidden” or “private”. In this case, you can select “Add Network” to enter the Network name (SSID)
and password/key.
The ViewClix frame connects easily to home Wi-Fi networks. However, the ViewClix frame should not
be connected to public Wi-Fi networks because public networks usually use non-standard, proprie-
tary login techniques.
Potential Issues with Shared Wi-Fi Networks in Senior Living Facilities
The ViewClix frame can be configured to connect to a shared Wi-Fi network and those networks
usually work OK.
But sometimes, there are login and performance issues. For example, there may be certain times of
the day when congestion or drop-outs cause issues and disruptions with video calls.
We recommend that you coordinate with the facility management regarding the coverage quality
and Wi-Fi performance if a ViewClix frame is connected to a shared network.
After connectivity is confirmed, a preview of the camera is shown. This will help you position the
frame in the best location for a Video Call.
You'll want to have good front lighting while avoiding bright background lighting. That way you'll
be able to see your senior clearly.
When you’re OK with the camera preview, press the OK button on the remote control and the
Slideshow begins automatically.
Next step: Please review the ViewClix User and Organizer guide.
To connect and share with your ViewClix frame, you and family members may use the ViewClix
Mobile App or the Member Portal using a web browser on a PC or Mac.
Copyright © 2023, ViewClix LLC, All Rights Reserved. Printed in USA
FCC ID: 2AH7X-VCF101R
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.

About this Guide
This guide provides a straight-forward, step-by-step outline of your ViewClix frame’s features. Using
ViewClix is really easy! Please follow this guide from start to finish and you’ll quickly be a ViewClix
expert.
This guides has 2 sections.
Section 1 — Sharing with the Frame: The initial section outlines
how family and friends share pictures and video clips, post sticky
notes and make video calls to the ViewClix frame.
Section 2 — Managing the Frame: To make using ViewClix an
easy and fun experience for you and your loved ones, a family
member or friend is needed to do a small amount of organizing
and managing for the ViewClix Smart Frame. (this person is
called the ‘Frame Organizer’).
®
SECTION 1 — Sharing with the Frame
Get the ViewClix Mobile App .................................2
Share pictures with the ViewClix frame...............2
Make a Video Call.....................................................3
PhotoChat™ ...............................................................4
Group Video calling..................................................6
Share a Video Clip ....................................................8
Post a Sticky Note................................................... 10
Call-Me.......................................................................12
Enabling Call-Me messages for your phone.......... 14
BEFORE USING THIS GUIDE: Please complete the steps outlined in the Quick Start Installation Guide
SECTION 2 — for Organizers / Administrators
Managing the ViewClix Frame .............................15
Enable family and friends to share .....................15
with the ViewClix frame
Configuring Frame Settings..................................17
Organizing Photos ..................................................19
Video Playlist management..................................21
Additional ViewClix Features...............................23
Clock Widget and Weather Forecast
ViewClix feature menu on your frame...............24
Using the Call-Me feature ....................................25
Settings for additional features..........................26
Changing the Wi-Fi settings.................................27

2
To download and install the ViewClix app from the Apple App Store or Google Play
Store, follow the steps in the email that was sent after ordering the ViewClix frame.
The app will guide you through logging into your ViewClix account to link your mobile
device with the ViewClix frame.
The main screen on the ViewClix app is simple: you can touch
the button to ‘Share a Picture’, ‘Make a Video Call’, ‘Share a
Video Clip and other actions.
Touch ‘Share a Picture:’
For Apple devices: You’ll then select an
album to select pictures.
For Android devices: You’ll see a collection of pictures
Select from 1 to 6 pictures to share and then you can enter a
text caption and confirm sharing.
The picture(s) will be uploaded to the ViewClix Cloud and in a
minute or two, the picture(s) will automatically appear in the
Slideshow.
Repeat to share more images.
TIP:When you upload more than one picture, you’ll see a
small pencil icon in the corner of each picture. Tap on
that icon to enter a caption for each picture.

ViewClix customer support: https://viewclix.com/support 3
While it’s displaying the Slideshow, the ViewClix Smart Frame is always ready to receive a video call.
Here are a few things to keep in mind about ViewClix video calling:
Frame auto-answers: After playing a notification sound, the Video Call is launched on the frame. It’s
a good idea to arrange the time of your calls in advance.
NOTE: Auto-answer can be disabled within the Frame Settings (see page 17). If
disabled, the frame user (i.e. the senior using the frame), will need to press any button on the
remote control to answer video calls.
No video calls while in Sleep mode: On page 18, we show how to set up the sleep time for a ViewClix
frame. The frame does not answer video calls during this time.
Call Setup Time After you tap the ‘Make Video Call’ button it will take up to 15 seconds, for the Video
Call to begin.
Try making a test video call
NOTE: The best way to make a test call is to have someone by the frame while you call it from a
different room. If you call the frame from within the same room, you will probably
experience unpleasant echo and audio feedback because the microphones will be picking up
the other side’s speakers.
Tap the ‘Make Video Call’ button to start the call.
To end the call, touch the Red “hang-up” button.
More video call tips
Orientation: “Landscape” orientation is where the width of the screen is longer than the height. As
a stationary device, the ViewClix frame is always in “landscape” orientation. If you rotate your mo-
bile device to also be in landscape mode, the video will be larger for both the mobile device and
the frame.
Video calls using public Wi-Fi networks: Some commercial places, like restaurants or hotels, have
Wi-Fi networks that do not support the video call connections.
Video calls using a smart phone’s mobile data: If Wi-Fi is unavailable, you can use your smart
phone’s data plan to make a ViewClix Video Call. But just like watching any video using a smart
phone, your data usage rates from your mobile carrier will apply.

4
™
ViewClix’s PhotoChat feature is a revolutionary way for families to view photos together during a vid-
eo call.
Pictures that are in the frame’s Slideshow album are selected to be displayed during a PhotoChat
session.
Here are the steps to start a PhotoChat session:
Using a web browser on a PC, Mac, or Tablet, go to the Members Portal:
https://viewclix.com/members
You’ll be prompted to login using your email address and password. Then this web page will be
displayed.
Click or tap “PhotoChat”.
The PhotoChat web page will open in a new browser window and you’ll see the pictures available
to be displayed during a Photo Chat session.
NOTE: Because it combines both video calling and picture sharing, PhotoChat only supports
larger screen devices. You’ll need to use either a tablet/iPad or PC/Mac for a PhotoChat session.

ViewClix customer support: https://viewclix.com/support 5
When you are ready to start the PhotoChat session, click or tap the “Start Chat” button.
During the PhotoChat session, use the right and left arrows to cycle pictures. When it is time to hang
up, click or tap the “End Chat” button.
Additionally, the senior can end the PhotoChat session by pressing the “Play/Pause” button on the
ViewClix remote control.
Rearranging the order of photos
When the PhotoChat is started,
pictures will appear in the order
they are shown (left to Right, top
to bottom). To rearrange the or-
der shown during the PhotoChat,
click the “Rearrange” button.
™
On the PhotoChat web page, you’ll first select the pictures that you’d like to show during your
PhotoChat session.
To individually select pictures, click or tap each picture.
To multi-select pictures, you’ll click/tap and hold in the blue area of the
screen, then drag over the pictures you’d like to select (“lasso” pictures).
To unselect pictures, click or tap the pictures you’d like to unselect. You can
unselect all pictures by clicking the “Clear Selection” button

6
ViewClix Group Calls are instant. There is no scheduling or invitation links to send for
Group Calls. Simply start a Group Call and instruct family and friends to join.
ViewClix Group Calls allow for up to 4 people to be on a group call (3 callers + frame user).
The ViewClix Mobile App for Apple or Android devices can be used to start or join a Group Call.
Alternatively, Group Calls can be made using the ViewClix Members Portal at the ViewClix website.
Group Calling using the ViewClix Mobile App:
Using an Apple or Android device, open the ViewClix
Mobile App
If you have not done so already, you’ll be prompted
to login using your email address and your ViewClix
login password.
Tap “Group Call”. This will then start a Group Call or
join a Group Call already in progress.
Once connected on the Group Call, the video call
windows will automatically adjust as callers enter and
exit the Group Call. Callers will be able to view their
preview window in the bottom right corner.
TIP: Rotate your mobile device
to be in landscape mode. This
will provide a better viewing
experience for the caller as
well as the senior located at
the ViewClix frame.
IMPORTANT: Leaving the Group Call will not end
the call for the other callers. The Group Call will
end when all callers have left the Group Call.
Once all callers leave the call, the ViewClix frame
will hang up automatically for the senior.
image: Group calling on an iPhone

ViewClix customer support: https://viewclix.com/support 7
Here are the steps to start or join a Group Call using the ViewClix Members Portal:
Using a web browser on a PC, Mac, or Tablet, go to the Members Portal:
https://viewclix.com/members
You’ll be prompted to login using your email address and password. Then the web page below will
be displayed.
Click or Tap “Group Call”. This will then start a Group Call or join a Group Call already in progress.
Your ViewClix frame will automatically join the Group Call.
If auto-answer is enabled (in settings), the frame will ring and then automatically connect.
If auto-answer is disabled, any button on the ViewClix remote control will need to be pressed to
accept the video call.
When you’re ready to leave the Group
Call, click or tap the red Hang Up
Button in the bottom left corner.

8
Video clips can be shared to the ViewClix
frame using the ViewClix Mobile App.
Here are the steps to share a new Video to the
ViewClix Frame
Open ViewClix Mobile App
From the list of features, select “Share a Video
Clip”.
The “Your Shared Videos” screen will display.
On the “Your Shared Videos” page ,
select an icon:
Add new video
Share a YouTube video link
Finish & return to Home Page of
ViewClix app
The Playlist icon is available to the
Frame organizers (admins) to edit the
daily video playlist for the frame.

ViewClix customer support: https://viewclix.com/support 9
After selecting you’ll be prompted to select a video from your device’s camera role.
Video length is limited to 3 minutes.
If you wish to share a longer video, upload to YouTube and then share the YouTube video’s link.
Once a video is selected, you’ll see the “Review Video” page:
From the “Review Video” page, you’ll need to:
Enter a description.
If you have multiple ViewClix Frames, select which
frame(s) to share the video with.
Once complete, touch the icon and the upload will
start.
Upon completion of the Upload, the video will be includ-
ed in the “Your Shared Videos” page.
After video clips are added, they will
appear on the “Your Shared Video”
page with some action icons:
Edit or Delete shared video
Play the video immediately on
the ViewClix frame

10
ViewClix includes an innovative feature to post reminders, messages and announcements to a
ViewClix frame. We call this feature, “Sticky Notes”.
A Sticky Note can be a simple text note that appears in the upper left or lower right corner of the View-
Clix screen during the Slideshow. You can also use a full-screen image or picture as a Sticky Note and
that image could include a special message — for example, the Sticky Note feature can be used to
send a virtual post card or greeting card! (the ViewClix blog includes tips on how to add text to a pic-
ture: www.viewclix.com/blog
The display of the Sticky Note is scheduled using the ViewClix mobile app or the ViewClix Members
web portal. Up to 2 text Sticky Notes and/or 1 image Sticky Note can be displayed at the same time.
An alert sound plays when a Sticky Note displays.
Who can post a Sticky Note? The Frame Organizer can post Sticky Notes. Also, the Frame Organizer
may enable anyone that’s on the frame’s Share List to post Sticky Notes.
Can the display of a repeating Sticky Note be dismissed? Yes, while it’s displaying, press the OK but-
ton the remote control to dismiss a Sticky Note.

ViewClix customer support: https://viewclix.com/support 11
We’ve made adding a Sticky Note as straight-forward as possible. Below is a screen shot of the
display to add or edit a Sticky Note.
Each Sticky Note is given a reference name
In the Note Text area, add the message
text for the Sticky Note.
Click the ’Upload Image’ button if you’d like
to use a full-screen image for the note.
Select the date and time for the display of
the Sticky Note. The date must be in the
future.
NOTE: The date and time are relative to
the Frame’s time zone.
Display Timing: lets you schedule the note
to repeat for 1 to 4 hours.
Periodic Display: let’s you repeat a note
with daily, weekly or monthly recurrence.

12
ViewClix’s Call-Me feature is an easy way for a senior to tell a loved one they’d like to receive a video
call.
The frame user (e.g. the senior) presses a few buttons on the ViewClix remote control to select a per-
son from the frame’s Share List. Then a text message (SMS) is sent to that person.
After the Call-Me message is sent by the ViewClix
frame, the person receives a text message (SMS)
on their phone.
Tap the provided link to launch the ViewClix Mo-
bile App’s special Call-Me Response page.
(Of course, depending on the person’s mobile
plan, message and data rates may apply.)
image: Text message on an iPhone
From this ViewClix Call-Me response page,
you’ll be able to start a video call or post a
one time message to the ViewClix frame.
image: ViewClix mobile app

ViewClix customer support: https://viewclix.com/support 13
For Call-Me messaging, you’ll need to do a one-time setup of your mobile phone number.
Here are instructions to enter and verify your phone number to receive Call-Me request.
Using an Apple or Android device, open the ViewClix
Mobile App
Select the 3 lines MENU button in the top right corner
to display the account screen.
On the Account screen, tap
“SETUP CALL-ME” button to
display a setup screen.

14
After entering your mobile phone number
and tapping “Confirm”, you’ll be sent a text
message with a four digit code.
Enter the four digit code into the mobile app
to enable Call-Me text messages from your
ViewClix frame.
Depending on your mobile plan, message
and data rates may apply.

ViewClix customer support: https://viewclix.com/support 15
After the frame is set up, all the features can be controlled remotely by logging into the Members
Portal of the ViewClix web site.
Most of the features will only need to be set up once by the organizer (administrator). After that, only a
small amount of upkeep is needed to manage the frame’s photo Slideshow and video clip playlist.
The ViewClix Cloud maintains a Share List for each ViewClix frame. There are 2 ways that family and
friends can be added to the Share List:
The Frame Organizer can use the ViewClix mobile app to quickly add the person to the Share List.
… or ...
The Frame Organizer logs into the Members Portal of the ViewClix web site and adds the person to
the Share List.
Here, we illustrate using the ViewClix mobile app.
Using an Apple or Android device, open the ViewClix Mobile App and select the 3 lines MENU button in
the top right corner to display the account screen.

16
After tapping the icon, the following page will be displayed:
Legend for Icons
The red “paper airplane” icon is displayed next to the name until a user’s ViewClix account is
activated. That person can’t share or video call with the frame yet. Click or tap this icon to
resend the account activation email.
Click or tap this icon to delete this Share List user from this frame. Once this has been
completed, the user will no longer be able to connect and share with this frame.
Icons for Permissions: With ViewClix, you can manage the permissions for a user.
Green icons indicate that a permission has been granted to the user.
Gray icons indicate that the user does not have the permission.
Click or tap this icon to change whether or not the Call-Me feature has been enabled.
Note: When this icon is yellow, Call-Me has been enabled but the user still needs to verify
their phone number using the ViewClix mobile app (See page 13).
Click or tap this icon to change whether or not the user may post Sticky Notes
Click or tap this icon to change whether or not the user may manage the Slideshow of
Photos and also manage the Playlist of Video Clips
Add family and friends to the Share
List easily: just input their name and
email address.
Immediately after a person is
entered in the Share List, they will
be sent an account activation email.
Once activated, they can use the
ViewClix app to start connecting
and sharing with the frame.