WhereSafe XTracker Solar User manual
20 Roy Blvd Unit 15, Brantford, Ontario, N3R7K2
Visit us online at Trackem.com and WhereSafe.com
WhereSafe XTracker Solar Manual
How WhereSafe and your XTracker Solar Work
1. With the WhereSafe GPS Tracking service plan, the XTracker Solar updates every 2 minutes when moving. It goes into standby mode
when no movement is detected and updates once every 24 hours.
2. The battery has a standby time of approximately 4 years (based on a full charge). It is rechargeable using the included charging
cable and wall charger, solar panel, and optional trickle charging cable.
3. During charging, the RED LED light will be on solid. When the battery is fully charged, the RED LED light will turn off. The estimated
charging time for a depleted battery is 12 hours.
4. Download the WhereSafe app (download for free from the App Store or Google Play Store) and create an account. You will be
prompted to Activate your device. If you already have an account, login to your app and click “Activate Device”, and follow the
instructions.
5. Change email, phone number and notification delivery type (Email, SMS/Push) from Account Settings, and setup your preferred
notifications:
NightWatch –Get alerts when vehicle movement is detected within a timeframe you define.
RideMonitor –Get speeding, harsh braking and acceleration alerts.
SafetyNet –Choose your city and get notified when the device enters or leaves that area.
TamperGuard –Get instant notifications when your device is disconnected.
Turning the XTracker Solar ON and OFF
The XTracker Solar can be turned on and off by using the included magnetic power pawn. It can be used by holding the pawn over the power
sensor location (see image below).
1. CHECK STATUS: You can check to see if the device is ON or OFF by tapping the
power pawn to the sensor location for 1 second (or less). If the device is ON,
the blue LED will blink twice. If the device is currently off, the red LED will blink
twice.
2. TO TURN ON DEVICE: Place the magnetic Power Pawn on the power sensor
location and hold it there for 3-5 seconds. The red LED will flash 3 times, and
then the blue LED will flash one time once it makes a network connection. This
device is now ON.
3. TO TURN OFF DEVICE: Place the magnetic Power Pawn on the power sensor
location and hold it there for 3-5 seconds. The blue LED will flash 2 times, then
the red LED will flash 15 times. This device is now OFF.
20 Roy Blvd Unit 15, Brantford, Ontario, N3R7K2
Visit us online at Trackem.com and WhereSafe.com
LED indicator
Red LED (Power)
OFF
Device is in standby mode (sleeping) or
power is turned off, or charging is complete.
On SOLID
Charging
15 blinks
Device is turning off
Blue LED (Cellular/Network)
OFF
Device is in standby mode (sleeping) or
power is turned off
1 blink
Normal operation (when not in standby
mode)
2 blinks
Server error
3 blinks
Network error
4 blinks
No network
5 blinks
SIM PIN Locked
6 blinks
Weak cellular signal
7 blinks
No SIM inserted
Green LED (GPS)
OFF
Device is in standby mode (sleeping) or
power is turned off
1 blink
Normal operation (has GPS fix)
2 blinks
No GPS fix
4 blinks
GPS antenna / chipset error
Solar Panel Trickle Charging
The solar panel will trickle charge the battery when exposed to sunlight. 1 hour of sunlight equals up to 9 GPS updates. If the device is in
standby mode (1 report every 24 hours), then 1 hour of sunlight will provide enough charge for 9 days of standby time.
Installation - Wiring for XTracker Solar Trickle Charging Cable (Not Included)
The optional Trickle Charging Cable allows you to connect the device to a vehicle’s (12V-24V) battery, or any other wire with constant power.
This will trickle charge the XTracker Solar battery when required. The Trickle Charger comes with two leads: red and black.
Wire color
Wire function
Red
Supply voltage, 12-24V
Black
Grounding wire
Power Connection –The power supply range is 12V –24V. Connect positive power to the red wire, and negative (ground) to the black ground
wire.
Recommended installation locations on a vehicle
1) The best spots for GPS trackers are close to windows, on the dashboard of the vehicles, or in the rear window and will provide the
most unobstructed view for obtaining a GPS position.
2) Any thermal barriers or heating layers on the windshield may affect the signal.
3) Other common installation spots are under the dashboard, or any other area/compartment with access to wiring/power locations.
4) DO NOT install device within a metal container as this will disrupt the GPS signals.
20 Roy Blvd Unit 15, Brantford, Ontario, N3R7K2
Visit us online at Trackem.com and WhereSafe.com
5) If installing under the hood or within a compartment, make sure to test the device can get a signal and update its location properly.
Power Draw of XTracker Solar
The XTracker Solar uses power when performing certain functions. These figures can be used to determine the power draw when installed and
connected to a vehicle battery using the Trickle Charger.
1. Active mode (connecting to network, acquiring GPS, sending reports) = 30 mA - 60 mA
2. Deep Sleep Mode = 7 uA
3. Charging (until battery reaches 4.2 volts) = 485 mA
4. Trickle charging (after battery reaches 4.2 volts) = 25 mA
Troubleshooting
After the XTracker Solar is turned on, the Blue LED (Cellular) is continuously flashing.
The signal is too weak or the device isn’t registered to the network. Move the device to a place with good cellular network coverage. If the
problem persists, refer to the “LED indicator”section above or call WhereSafe Support.
The XTracker Solar is not getting a GPS signal.
The GPS signal is weak. Move the device to a place under open sky. GPS signals are not guaranteed while indoors (parking garage,
underground, etc). If the problem persists, refer to the “LED indicator”section above or call WhereSafe Support.
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