Accutone Alpha 1100 series Troubleshooting guide

Series 1100 Alpha
Apollo Series Telephony & Multimedia Amplifier.
Installation Guide & User Manual.
Accutone Technologies Limited.
Accutone Technologies Limited.
www.accutone.com.hk
Clearer Communication Brings People Closer.
Printed in Hong Kong.
ASB-CT01R2002JULY

table of content.
This guide will walk you through your basic installation and normal
operations of a Series 1100:
Getting Comfortable.
I.1 Understanding the Controls.
I.2 Connection and Preparations.
I.2.1 connect to telephone
I.2.2 connect to computer
I.2.3 connect to headset
I.2.4 configure the control unit
I.3 Features and Functions
I.3.1 external DC supply
I.3.2 power on/off switch
I.3.3 rotary transmit volume control
I.3.4 telephone/computer application switch
I.3.5 headset/handset application switch
I.3.6 mute switch
I.3.7 slide reception volume control
Begin to Operate.
II.1 Telephone Communication
II.1.1 receiving calls/making calls using headset
II.1.2 using headset with computer
II.2 Troubleshooting
Accessories & Specifications.
III.1 Accessories
III.2 Specifications
PART I
PART II
PART III
Finding what you need in a glance.
1
Apollo Series 1100 Alpha
Telephony & Multimedia Amplifier.
Thank you for purchasing the Accutone Apollo Series 1100 Alpha
Telephony & Multimedia Amplifier Kit (Series 1100). This unit is
designed and developed with the aim to provide busy users, whether at
home or in the office, the comfort and convenience of using telephone
and computer with a single unit, freeing their hands for more important
tasks. The Series 1100 works with most retail and system telephones in
the market, with the exception of telephones withthe dial-pad inside the
handset.
Now please spend a few moments to read through this user manual before
connecting the Series 1100 to your telephone. After familiarizing with
the features and functions, you will surely enjoy the freedom and
convenience this unique device has to offer you.
introduction.introduction.
Accutone
introduction.
computer.
telephone.

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LINEIN
LINEIN
LINEOUT
LINEOUTMICVOL
MICVOL
ON ONOFF
OFF
Mute
Accutone
MAIN SWITCHES AND INTERFACE
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
External DC Supply Jack (6V DC to 9V DC)
Telephone Configuration Switch
<Line In> Jack (3.5mm diameter stereo) from Computer Line Out
<Line Out> Jack (3.5mm diameter stereo) from Computer Line In
Power<On/Off> Switch
Rotary Transmission <Mic Volume> Control
<Mute> Switch
<Telephone/Computer> Application Switch
Computer Headset Jack (3.5mm diameter stereo) from Speaker Plug
Computer Headset Jack (3.5mm diameter stereo) from Microphone Plug
<Headset/Handset> Application Switch
Modular Jack for <Telephone> Headset
Slide Reception Volume Control
Modular Jack for <Telephone> Handset
Modular Jack for Input from Telephone Unit
Battery Compartment Door
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understanding the control.
getting comfortable.
Part I. Getting Comfortable
I.1 Understanding the Controls.
I.2 Connection and Preparations.
I.3 Features and Functions
part 1. getting comfortable.
Learning about the interface & controls.
I.1I.1

part 1. getting comfortable.
Hooking all the parts together! I.2I.2
I.2.2 Connect to Computer
Connect this unit to your computer with the audio cable provided. The colors
of the plug is already in accordance with the universal standard of line-in and
line-out. In another words, the speaker output line is green, and the
microphone input line is blue for the computer.
To the Series 1100 unit:
Green plug goes to "Line-In" Jack (also green)(3).
Blue plug goes to "Line-Out" Jack (also blue) (4).
To the Computer Sound Card:
Green plug goes to "Line-Out" or "Speaker Out" Jack (also green).
Blue plug goes to "Line-In" Jack (also blue).
I.2.1 Connect to Telephone
Unplug the handset from your telephone base unit and insert it to the
Handset Modular Jack (14). Use the phone cord provided with RJ-11
modular plug on both ends to connect the control unit to your telephone.
Plug one end of the cord to your base unit (A) and the other end to the
Phone Input Modular Jack (15) on the back of the unit. (See illustration
below)
14
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15
I.2.3 Connect to Headset
can choose from our wide selection of our Cybertone computer headset series.
As for monaural telephony headset, which gives user the ability to be attentive
on surrounding events. There is also a wide variety of choices to accompany
this kit, targeting your specific preference. Whether it is a stable and
comfortable headset for extended conversation or a lightweight and easy-to-
detach headset for constant multitasking individuals, you will surely be able to
enjoy the comfort and convenience brought to you by this our amplifier. As an
extra note, all Accutone telephone headsets come with our special-designed
Quick Disconnector (Q), giving you convenience and compatibility.
To the telephone headset:
Plug in the telephone headset to the RJ-11 Modular Jack (12) on the front
panel of the Series 1100 unit.
Hooking all the parts together!
I.2I.2
12
54
connection & preparation.connection & preparation.
Quick Disconnector.
QQ
I.2.3 Connect to Headset
The Series 1100 provide the choice of using
telephone headset (with RJ-11 Modular
Plug) or stereo computer headset (with
3.5mm Diameter Plugs) according to your
preference. For user who requires stereo
sound in their multimedia application, one
A

part 1. getting comfortable.
connection & preparation.
Hooking all the parts together! I.2I.2 Hooking all the parts together!
I.2I.2
To the computer headset:
This applies only to computer headset with separate microphone and speaker
plugs. Insert the Speaker Plug of the headset to the Jack on the Front Panel
with the "Speaker" sign (9) and the Microphone Plug to the Jack with the
"Microphone" sign (10).
Replacing Batteries:
Slightly depress the compartment lid and slide it outwards. Install batteries
with polarities according to the battery diagram inside the compartment.
Close the lid and turn the power "ON". Two UM-3 (AA) batteries are
required. Alkaline batteries are recommended.
part 1. getting comfortable. 76
I.2.4 Configure the Control Unit
The 6-position Configuration Switch (2) at the back panel allows you to
select the proper setting so that the unit will work with your telephone base
unit. The control has 6 positions, which are (1 - 2 - 3 - 4 - 5 - 6). Wear the
headset over your head and switch the Handset/Headset Switch (11) to the
Headset position. Make sure to turn down the volume adjustment to protect
your ear. Check to see if the Telephone/Computer Switch (8) is set to
telephone position, if not, make sure it is. Now switch the 6-position
Configuration switch slowly until you can hear a clear dial tone.
If you receive a clear dial tone sound, then the receiving connection is
working. Note that there may be 2 matching setting, choose the clearer setting
or either one if both perform the same. There is at least one setting which
matches your telephone.
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2
connection & preparation.
9
10
OPEN
11
8

part 1. getting comfortable.
features & functions.
How do I use this device? What can I do with it? I.3I.3 I.3I.3
part 1. getting comfortable. 98
I.3.2 Power ON/OFF Switch (5)
Although the Series 1100 will return to standby mode automatically after
each extended inactivity, you still want to turn it off when decided not to use
for a prolonged period of time to cut off the least consumption of power.
Turning off the unit does not affect normal telephone communication
through the handset, so you can answer or make phone calls through the
handset as usual.
I.3.1 External DC Supply Jack (1)
The unit provides the choice of using external DC supply instead of batteries.
When purchasing an AC adapter, make sure the output polarity (+/- voltage)
matches the unit. And the voltage should be between 6V DC to 9VDC.
ON OFF
5
I.3.3 Rotary Transmit Volume Control
The Series 1100 allows you to adjust the volume of the outgoing sound
volume, and the high and low frequencies associated with it. To fine tune the
transmission volume, place a call and talk as usual using the headset. Slowly
rotate the Rotary Transmit Volume Control (6) with the small screwdriver
pin provided until the desired level is reached. The person talking to you
should be able to tell you when the optimum sound and tone level is reached.
Once this is set, there should be no need to make further adjustments in the
future.
Caution: Be careful when you adjust the volume control, as rotating the
volume to the maximum setting may cause headset to "squeal". Reduce
the volume and the "squealing" will disappear, but continuous over-
turning of the control may cause damage to the unit.
MIC VOLMIC VOL
6
features & functions.
How do I use this device? What can I do with it?
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part 1. getting comfortable.
features & functions.
How do I use this device? What can I do with it?
part 1. getting comfortable. 1110
features & functions.
How do I use this device? What can I do with it?
I.3.4 Telephone/Computer Application Switch
The Telephone/Computer Application Switch (8) is for you to select either
computer operation or telephone communication. Should this switching
results with no sound, be sure to first check the Headset/Handset
Application Switch to see if it's set properly.
I.3.5 Headset/Handset Application Switch
The Headset/Handset Application Switch (11) is for you to choose
between using the handset of your telephone base unit or the telephone
headset provided. Again, do not forget to switch the proper setting of
Telephone/Computer Application Switch, before use.
I.3.6 Mute Switch
The Mute Switch (7) enables you to place a caller on hold by pressing it down.
When the button is pressed down, the caller cannot hear from you, but you
can still hear from them. To resume communication, press it again to release
the button. You can see a color bar surrounding the button, when it is present,
there is no mute, and when the color bar is out of sight, then thecall is muted.
I.3.7 Slide Reception Volume Control
The Slide Reception Volume Control (13) is for adjusting the volume of the
sound to the headset speaker or speaker box. By sliding the button up and
down, you can obtain a desired loudness.
8
11
Mute
7
13
I.3I.3 I.3I.3

begin to operate.
Part II. Begin to Operate
II.1 Telephone Communication.
II.2 Troubleshooting.
part 2. begin to operate.
II.1II.1
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telephone communication.
Series 1100 in action! Comfort & Convenience.
II.1.1 Receiving Calls/Making Calls Using Headset
Switch to Telephone position through the Telephone/Computer
Application Switch. Lift up the handset from its cradle and place it off-hook,
or in telephones that has handsfree speaker-phone function, choose the
Headset switch and press on the Speaker-Phone button. Make sure the
Headset position isselected on the Headset/Handset Application Switch.
After finishing a call, return the handset to its cradle as usual, or turn off the
Speaker-Phone button. Remember to press the Mute button to put a caller on
hold, and simply press it again to release the mute function.
Mute
Accutone
Series 1100
TelephonyMultimediaAmplifier

part 2. begin to operate. 1514
II.2II.2 Series 1100 in action! Comfort & Convenience.
II.1II.1
telephone communication.
Series 1100 in action! Comfort & Convenience.
part 2. begin to operate.
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Check if the batteries are too low, replace if required.
Check if the Polarities of batteries are placed correctly.
Make sure the On/Off switched to ON.
Check if the Configuration Switch is properly selected.
Volume Controland Mute button are adjusted properly.
Headset/Handset and Telephone/Computer switches are
properly selected.
Check if the telephone patch cable is properly connected.
Check if the Telephone/Computer switch is selected at
telephone.
Make sure the Configuration Switch is properly selected.
Try otherpositions until your hear okay.
Make sure the Mute button is not pressed down.
Use the screwdriver to check if Mic volume is set too low.
Try toselect the proper settings with the configuration
switch.
The rotary transmit Mic volume control is set too high.
Reduce this volume or refer to section I.3.3.
Take a look at the connection on your computer where the
cables connect with the 1100 amplifier.There should be 3
jacks (line-in, line-out and speaker).
Make sure the line-out cable from the amplifier is
connected to the line-in jack of the computer.
Make sure that the line-in cable from the amplifier is
connected to the line-out jack of the computer and NOT
the speaker jack.
PC LINE OUT Mute
Accutone
Series 1100
TelephonyMultimedia Amplifier
II.1.2 Using Headset with Computer
Switch to Computer position through the Telephone/Computer
Application Switch. Select Headset position from the Headset/Handset
Application Switch for using headset. When a phone call comes in or you
want to make a call but during your computer work, simply switch to
Telephone position and lift the handset from the cradle or press the
Speaker-phone button. By selecting Computer position and place the
handset back to its cradle or turn off the Speaker-Phone button, you can
return to your existing computer work.
troubleshooting.
There is no response
from the unit.
I cannot hear any dial
tone or my caller
speaking to me on the
other side.
My Caller cannot
hear me at all or
cannot hear me very
well.
I hear my voice too
loud and there is a
squealing sound.
When using with my
computer, the sound
is too loud even
though the volume is
set at minimum.
II.2. Troubleshooting
PC LINE IN
problem items to check

accessories & specifications.
Part III. Accessories & Specifications
part 3. accessories & specifications.
III.III.
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III.1 Accessories.
III.2 Specifications.
accessories & specifications.
III.1 Accessories
The Series 1100 Telephone & Multimedia Amplifier Kit comes together with
some accessories for your convenience when making connection to the
telephone set or computer.
1. One set of Monaural Telephone or Stereo Multimedia Headset.
2. One pair of Computer Patch Cable (See below).
3. Telephone Patch Cable with RJ-11 Modular Plugs(See below).
4. Screwdriver Pin.
III.2 Specifications
Standard Operating Voltage 3V DC
Operating Current (Max) 9 mA
Standby Current 200 mA
Standby Mode Activation 2~3 min. without signal
Amplifier Gain - Speaker 13 dB (Max)
- Microphone 30 dB (Max)
Battery UM-3 x 2 (size "AA")
Adapter DC Input 6V~9V DC
(Adapter not included)
Standards Approval.