Altesys Micro VoIP 200 User manual

IP PBX
Micro VoIP 200
User Manual
Version 1.7
Altesys SpA
www.altesys.com

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Table of Contents
1. OVERVIEW ...................................................................................................................................... 4
1.1 INTRODUCTION ............................................................................................................................... 4
1.2 KEY FEATURES ............................................................................................................................... 5
1.3 HARDWARE SPECIFICATION ............................................................................................................. 7
2. BASIC INSTALLATION .................................................................................................................. 8
2.1 NETWORK SETUP .......................................................................................................................... 10
2.2 USER MANAGEMENT .................................................................................................................... 12
2.2.1 Install IP-Phone Automatically ............................................................................................. 15
2.2.2 Install IP-Phone Manually .................................................................................................... 17
2.2.3 IP Phone Registration and Call Status .................................................................................. 18
2.2.4 Two-Level Management ........................................................................................................ 19
3. DHCP SERVER CONFIGURATION............................................................................................. 20
4. IP-PBX SETTINGS............................................... ERRORE. IL SEGNALIBRO NON È DEFINITO.
4.1 SYSTEM..........................................................................ERRORE.IL SEGNALIBRO NON È DEFINITO.
4.1.1 General.............................................................................Errore. Il segnalibro non è definito.
4.1.2 Voice Mail.........................................................................Errore. Il segnalibro non è definito.
4.1.3 Call Forward ....................................................................Errore. Il segnalibro non è definito.
4.1.4 Call Park ..........................................................................Errore. Il segnalibro non è definito.
4.2 PROXY SERVER ............................................................................................................................. 28
4.2.1 IP-PBX behind NAT .............................................................................................................. 29
4.2.2 Register Expire ..................................................................................................................... 29
4.2.3 Proxy Server ......................................................................................................................... 30
4.3 GATEWAY ..................................................................................................................................... 31
4.4 CALL ROUTE ................................................................................................................................ 33
4.5 BLOCK LIST.................................................................................................................................. 35
4.6 CALL STATUS................................................................................................................................ 36
4.7 HUNT GROUP................................................................................................................................ 37
4.8 CALL/PICKUP GROUP .................................................................................................................... 37
4.9 CDR ............................................................................................................................................ 39
4.10 AUTO ATTENDANT ...................................................................................................................... 41
4.10.1 Auto Attendant Recording.................................................................................................... 42
4.10.2 Auto Attendant Message List ............................................................................................... 43
4.10.3 Auto Attendant Service Time List ......................................................................................... 44
4.11 UPLOAD VOICE FILE ................................................................................................................... 47
5. NAT ADVANCED CONFIGURATION.......................................................................................... 48
5.1 ACCESS CONTROL LIST ................................................................................................................. 49
5.2 VIRTUAL SERVER .......................................................................................................................... 50
5.3 URL FILTER ................................................................................................................................. 51
5.4 STATIC ROUTE .............................................................................................................................. 52
5.5 SPECIAL APPLICATION................................................................................................................... 53
5.6 DMZ HOST .................................................................................................................................. 54
5.7 DOS ............................................................................................................................................. 55
5.8 DYNAMIC DNS............................................................................................................................. 56

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5.9 PASSTHROUGH .............................................................................................................................. 57
5.10 UPNP ......................................................................................................................................... 58
5.11 PING TOOLKIT............................................................................................................................. 59
6. LOG ................................................................................................................................................. 60
7. MANAGEMENT............................................................................................................................. 61
7.1 REMOTE MANAGEMENT................................................................................................................ 61
7.2 PASSWORD.................................................................................................................................... 62
7.3 UPGRADE ..................................................................................................................................... 63
APPENDIX I - DHCP SERVER FUNCTION NOTICE ................................................................... 65
APPENDIX II – USB DISK USAGE NOTICE.................................................................................. 66
APPENDIX III – HOW TO MAKE OFF-NET CALLS (PSTN CALLS)......................................... 67
APPENDIX IV –AUTO ATTENDANT ANNOUNCEMENT............................................................ 70
APPENDIX V – MAKE A CALL VIA HTTP CGI ............................................................................ 71
APPENDIX VI – CALL PARK PROCEDURES ............................................................................... 72
APPENDIX VII – UPLOAD VOICE FILE PROCEDURES ............................................................ 77
APPENDIX VIII – HOW TO SETUP A FXO GATEWAY ................................................................ 83

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1. Overview
1.1 Introduction
Altesys SpA believes that the next generation networks based on VoIP technologies will change
the way people communicate with each other and people will benefit a lot from the technologies. The
usage of the technologies should be simple to most users; the users should only find the benefits without
facing the technology barriers. So, our mission is to make the usage of VoIP technologies just as simple
as the usage of normal telephone set. “Simple is the best” is our goal in developing the VoIP products.
The Future IP PBX system Micro VoIP 200 is a next generation IP PBX that provides a cost-saving
solution for small business/enterprise users on their telecommunication/data needs. The Micro VoIP 200
is an embedded system with built-in SIP proxy server and NAT functions that makes it perfect for
enterprise usage. The enterprise can combine both data and PBX and VoIP functions together with this
single box to treat it as a Communication Center.
The Micro VoIP 200 provides not only basic call functions on traditional PBX system but also
many advanced functions including voice mail to email, web management, roaming etc that’s not
possible on traditional PBX.
With Micro VoIP 200, company with branch offices in different countries can be easily combined
together to work like a virtual single office through internet. Micro VoIP 200 can also register to an ITSP
vendor to let all offices share the benefits of the services from ITSP.
The two most important considerations of designing Micro VoIP 200 are easy installation and
system stability. The easy installation is provided through some auto-provisioning procedures and is
detailed in section 2. The system stability is established by a very stable embedded system platform and
the USB disk storage. Since all the system configurations (including voice mail) are stored in the USB
storage, if in any chance that the system damaged, you could restore the whole system by just putting the
USB disk to a new Micro VoIP 200, no re-configuration is needed. In this way, the maintenance effort is
minimized.

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1.2 Key Features
•Built-in SIP Proxy Server
-RFC3261 Session Initialization Protocol
-DTMF Relay: Inband/Info/RFC-2833
-Proxy Routed Mode and Direct Mode
-200 User Registrations
-30 Concurrent Calls
•Built-in NAT(Router) and Firewall Functions
-DHCP Server for LAN Users
-Access Control / URL Filter
-Virtual Server / DMZ / Special Application
-Static Route
-Passthrough
-UPnP
-DoS
•Management
-2 Level Management – Administrator / Registered User
-HTTP Web Browser Management
-Remote HTTP Management
-Password Authentication using MD5 digest
-Software Upgrade via the Web Browser (HTTP-POST)
-Configuration Backup/Restore via Web Browser or USB Disk
•PBX Features
-Automated Attendant (AA)
-Interactive Voice Response (IVR)
Record IVR via Phone
Upload IVR via Web Browser
-Voicemail (VM)
Embedded SMTP Server that Can Send VM notification or VM Attachment via Email
Visual Indicator for Message Waiting (VMWI)
VM Notification via SUBSCRIBE/NOTIFY
Personal VM Greeting
-FXO Gateway (16)
-Register to Different ITSP SIP Account (16)
DID to User
DID to Hunting Group – Round Robin, Parallel, Random

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-Least Cost Call Routing (20)
-Call Detailed Record (CDR)
-User Management via Web Browser
-Call/Pickup Group
-Codec: G.723.1(6.3k/5.3k)*, G.729A/B, G.711(A-law/U-law)
-Display 200 Registered User’s Status: Unregistered / Registered / On-Call
-Outgoing Call Block List (10)
-Register to Other Micro VoIP 200
-Remote Office Support
-Interoperable with Other SIP Devices
•Call Features
-Call Forward Immediate
-Call Forward on Busy
-Call Forward on No Answer
-Do Not Disturb (Forward to VM)
-Direct Inward Dialing (DID)
-Call Pickup
-Call Park
-Call Retrieval
-Caller ID
-Roaming Extensions
-Music on Hold / Music on Transfer
-Call Queuing
•Additional Features when used with Altesys IP-Phones
-Call Transfer (Attended and Blind)
-Call Hold
-Call Waiting
-Dial By Name
-Three-way Calling
-IP-Phone Downloading the Configuration Automatically (TFTP)

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1.3 Hardware Specification
WAN Port 1xRJ45 10/100 Base-T Ethernet, line auto-sensing/switching.
LAN Port 4xRJ45 10/100 Base-T Ethernet, line auto-sensing/switching.
USB Port USB host interface compliant with OHCI 1.1
Reset Button 1 reset button to restart the system
LED Light
1 LED for power status
5 LEDs for the indication of LAN/WAN link status
1 LED for USB
Universal Switching
Power Adaptor
Input: 100-240V AC
Output: +12V DC, 1 A
Dimension 15cm(W)x12cm(D)x3cm(H)
Weight 500 g
Operating
Temperature 32 - 104 oF (0 – 40 oC)
Humidity 10%-95% (non-condensing)
EMI Compliance CE / FCC
Table 1. Hardware Specification of Micro VoIP 200

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2. Basic Installation
Micro VoIP 200 is designed to be installed easily. Before installation, connecting a computer or a
Notebook PC to the LAN port of Micro VoIP 200, setting the network environment of the computer to
be static IP with IP address 192.168.1.xxx (could be for example 192.168.1.100). Then log into Micro
VoIP 200 with the web browser on the connected Notebook/PC. The default value of the LAN IP of
Micro VoIP 200 is 192.168.1.1.
There are only three things that must be followed to let the Micro VoIP 200 work:
1. Configure the LAN IP of Micro VoIP 200 – if there is already another DHCP server (another
NAT/Router device) existed in the LAN network, you must make sure that they are not using
the same sub networks; otherwise you need to change the LAN IP of Micro VoIP 200 to a
different sub network.
2. Configure the WAN IP of Micro VoIP 200 – depends on the internet connection of the office,
you can configure the WAN IP as PPPoE, DHCP or static IP.
3. Configure the users of the Micro VoIP 200 – the user management page of the configuration will
allow you to determine the number/password and other things that you needed to let the IP
Phone register to this Micro VoIP 200. For more detailed configurations, please go to section
2.2.
After the three basic configurations, you can install the IP Phone on the LAN network, the IP Phone
will automatically find this Micro VoIP 200 and get its user configuration and function immediately. Of
course, there are something needed to be noticed to let this auto-installation work correctly, please go to
section 2.2 for detailed description.
Figure 1 The installation environment of Micro VoIP 200(Micro VoIP 200 used as a IP PBX only)

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As shown in Figure 1, it’s very possible that the office already has a NAT/Router for internet
connection, so we had better to have another internet connection for Micro VoIP 200. In this way, the
data traffics from PC are handled by the NAT/Router and voice packet traffics from IP Phones are
handled by Micro VoIP 200, and these two kinds of packets will not interfere with each other, the voice
quality will be guaranteed.
(Please notice that the Micro VoIP 200 not only has the IP PBX and SIP Proxy server functions, it
also has the NAT/Router function inside. You can let Micro VoIP 200 to work as a NAT/Router for the
computers on your office, or you can just let Micro VoIP 200 work as a pure IP PBX and let other
NAT/Router device to do the NAT function for the computers on the office. Our recommendation is to
just let Micro VoIP 200 work as a pure IP PBX to guarantee the voice quality.)
The basic installation steps could be more detailed in the following two sections 2.1 and 2.2:

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2.1 Network Setup
Once your PC has configured a static IP address 192.168.1.xxx (for example 192.168.1.5), you can
log into the Micro VoIP 200(default IP address 192.168.1.1) web server with the username root and
password 1234. (Please notice that the default mode of Micro VoIP 200 can only provide DHCP service
to IP Phones, not to Notebook/PC. Notebook/PC can not get IP address from Micro VoIP 200 by
DHCP). The Status page will be displayed.
Click the Network Setup item on the main menu; you will se e the following web page.
1. LAN: You can change the LAN IPAddress and Subnet Mask of the Micro VoIP 200 here. If
there is already another DHCP server or another NAT/Router device existed in the LAN
network, you must make sure that they are not using the same sub network.
2. WAN: You can configure the WAN IP as PPPoE, DHCP or static IP depending on the internet
connection method provided for the Micro VoIP 200 in the office.
3. NTP: To get the real time from internet, you need to choose the correct Time Zone of your
area. If the default NTP servers cannot work in your area, you have to find the workable NTP
servers and set the values in these fields. (In almost all cases, just use the default NTP server
and everything should be fine).

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2.2 User Management
To let the IP-Phone register to Micro VoIP 200, you need to set the user accounts of all the
IP-Phones to be installed in the User Mgmt. page.
By clicking the IP PBX link, the submenu will expand. Then click User Mgmt., you can see four
default users shown in the web page.
Some items/checks must be explained below:
1. DHCP Only for IP Phones
If this check box is checked, the DHCP server in this Micro VoIP 200 will only provide IP
address to IP Phones in this user management page, the PC in the same network will not be able
to get any IP address from Micro VoIP 200. In this way, as depicted in Figure 1, the voice
packets from IP Phones will go through Micro VoIP 200 and data packets from Notebook/PC
will go through other NAT/Router. The default value for this field is checked.
If you want to use the Micro VoIP 200 as both IP PBX and NAT/Router for the office, you
need to uncheck DHCP Only for IP Phones checkbox. The Micro VoIP 200 will assign IP
address to IP Phones and Notebook/PC in the office network. Fig 2 depicts this usage. But this
kind of usage is not recommended.

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Figure 2 Micro VoIP 200 used as both IP PBX and NAT/Router
2. Index: the sequence number in this list of the users (IP Phones) accounts.
3. : check this box for the items that wanted to be deleted together.
4. Call Status: this field displays the call status of the IP Phone, red light means unregistered,
green light means registered successfully, and yellow light means registered and on-call.
5. Disp. Name: the display name of the IP Phone account. Max allowed length is 32.
6. Number: the user number of the IP Phone account. Max allowed length is 64.
7. Password: the password of the IP Phone account. The allowed characters for the password are
all digits. Max allowed length is 64. This is also the password for accessing the voicemail
records for this account.
8. Call Group: the call groups this IP Phone belongs to. An IP Phone can belong to multiple call
groups. The purpose of assigning IP Phones to some call groups is for the pickup usage as
explained in the next item below.
9. Pickup Group: an IP Phone can have multiple pickup groups. Any extension IP Phone can only
pickup the call of another ringing extension when the ringing extension is in one of the pickup
groups of this IP Phone.
10. Hunt Group: an IP Phone can belong to a maximum of 5 hunt groups. This feature allows
multiple users to be contacted by dialing into one configured hunt group number.

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Figure 3 the relationship of call group and pickup group
As shown in Figure3, IP Phone #103 belongs to call group #1 and #2, suppose that its
pickup group is #1, and then it can only pickup the calls of #101, #102 and #104. And suppose
that IP Phone #101 has pickup groups #1 and #2, and then it can pickup calls of every IP Phones
in this figure.
11. Call Type: Micro VoIP 200 will automatically detect whether the IP Phone is registered from
this office (displayed “local”) or from another office (displayed “remote”).
12. IP:Port: this field will show the IP address and port number of the registered IP Phone.
13. APS: the field when set to “YES” will enable the auto-provisioning (auto-installation) of this
specific IP Phone, the Micro VoIP 200 will give the user accounts to the specific IP Phone
(identified by the MAC address), and thus the IP Phones could be installed without any
configuration.
14. VMWI (new/old): the number of new and old voice mails of this extension IP Phone.
The following sections will detail the possible installation methods (manually or automatically)
of Micro VoIP 200 and IP Phones step by step:

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2.2.1 Install IP-Phone Automatically
If you purchased a batch of IP-Phones with the Micro VoIP 200 at the same time, you can install all
these IP Phones automatically without doing any configuration on each IP Phone, you just need to do
some configurations on Micro VoIP 200 only.
The following steps will lead you to do this automatic installation step by step:
1. Click on Batch Add button, and the following page will appear.
2. Fill in the First Number,Number of Users and Password fields. The system will
automatically generate some user accounts with alphabetically increased user name and same
password. If you want all the IP-Phones to have different password, just check the
Auto-increase check box.
3. The Call Group and Pickup Group check boxes could be multiply selected. You can set the IP
Phones to belong to some Call Groups, and let the IP Phones to pick up the call of some
Pickup Groups. These two settings are independent. Please refer to Figure3 for more detailed
illustration.
4. Do Not Disturb: When the Micro VoIP 200 receives SIP response 486 from the IP Phone, it
can forward the call to the voicemail or will reply the 486 to the user that will cause the
IP-Phone busy.
5. Enable/Disable the Call Forward Immediate/Call Forward on Busy/Call Forward on No
Answer settings.
6. Fill in the start MAC address of all the IP Phones in the MAC Address field. This field will
only be used when the DHCP Only for IP Phones is enabled or APS field is enabled.

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When DHCP Only for IP Phones is enabled, the DHCP service of Micro VoIP 200 will
only give DHCP address to the device with this MAC address.
When APS field is enabled, Micro VoIP 200 will generate the auto configuration file to
the IP Phone with this MAC address.
7. Choose the APS to Yes; the IP-Phone will then be able to get the individual configuration from
the Micro VoIP 200 and work automatically. If the user is the local user, it will get the TFTP
server IP address and auto configuration file via DHCP header. If the user is the remote user,
you have to enter the WAN IP address of Micro VoIP 200 to the IP phone web page manually.
8. Fill in the e-mail server of the office; this is for voice mail to email service usage.
9. Click Apply to generate all the user accounts of all the IP Phones back to the main menu.
10. Make sure that DHCP Only for IP Phones is checked. This will ensure the Micro VoIP 200
only offer the IP address to the following users. This is the recommended setting when there is
another DHCP server existed in the same network.
11. Click Apply to save the settings.
12. You can now install all the IP Phones in the network of the office, and the IP Phones will
automatically find out the Micro VoIP 200 and be ready for call.

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2.2.2 Install IP-Phone Manually
Other than the automatic installation of IP Phones, you could also install IP Phone manually. The
manual installation steps for IP Phone and Micro VoIP 200 are detailed in the followings:
IP-Phone settings:
On the IP Phone, you need to at least set the user account and proxy server address to let the IP
Phone register to the Micro VoIP 200 manually. Suppose that your IP-Phone is with
number/password as 101/101, and then just fill in this account into the IP Phone. The default IP
address of Micro VoIP 200 is 192.168.1.1, so, just key in this IP address as the proxy server
address field in the IP Phone. The IP-Phone network type is better set to be DHCP type.
Micro VoIP 200 settings:
On the Micro VoIP 200, you need to add this user account to allow the IP Phone to register into
it. By clicking the Edit button on the 001 row, the following page will pop-up. The MAC
address field is needed if the IP Phone wants to get IP address from Micro VoIP 200 by DHCP.

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2.2.3 IP Phone Registration and Call Status
After some IP Phones installed, whether automatically or manually, the registration status of all the
IP Phones are displayed in the User Mgmt. page as shown in the figure below. If the IP Phone is
registered to the Micro VoIP 200 successfully, the Call Status field of that IP Phone will be green light.
Red light means unregistered and yellow light means registered on on-call.

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2.2.4 Two-Level Management
Micro VoIP 200 supports two levels management – administrator and user. The administrator can
configure everything in the IP-PBX, while the user can only configure his setting or view his status. For
each legal user, he can login the Micro VoIP 200 with the registered number and password. The
following page shows the menu structure when user 101 has login into the Micro VoIP 200 successfully.

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3. DHCP Server Configuration
By clicking the DHCP Server page, you can configure the DHCP server of the Micro VoIP 200.
You can specify the DHCP Server IP Pool Start IP and DHCP Server IP Pool End IP. Also you can
specify the WINS Server (for Windows).
Micro VoIP 200 could possibly get the DNS server from ISP (using PPPoE or DHCP), if you want
this DNS server information passed to DHCP client, you can check on Provide Real DNS Server option.
Notice: this DHCP server configuration will work for both Notebook/PC and IP Phones if the
“DHCP only for IP Phones” box in User Management is disabled. If the “DHCP only for IP
Phones” box in User Management is enabled, this DHCP server will work only for IP Phones.
In the Dynamic DHCP Client List, you can see the active DHCP client lists.