Avaya Ec500 User manual

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Version 4.1

User’s Guide

210-100-700

Issue 4

May 2003

Notice

Every effort was made to ensure that the information in this document

was complete and accurate at the time of printing. However,

information is subject to change.

Warranty

Avaya Inc. provides a limited warranty on this product. Refer to your

sales agreement to establish the terms of the limited warranty. In

addition, Avaya’s standard warranty language as well as information

regarding support for this product, while under warranty, is available

through the following website:

http://www.avaya.com/support

Preventing Toll Fraud

“Toll fraud” is the unauthorized use of your telecommunications

system by an unauthorized party (for example, a person who is not a

corporate employee, agent, subcontractor, or is not working on your

company's behalf). Be aware that there may be a risk of toll fraud

associated with your system and that, if toll fraud occurs, it can result

in substantial additional charges for your telecommunications

services.

Avaya Fraud Intervention

If you suspect that you are being victimized by toll fraud and you need

technical assistance or support, in the United States and Canada, call

the Technical Service Center's Toll Fraud Intervention Hotline at

1-800-643-2353.

How to Get Help

For additional support telephone numbers, go to the Avaya Web site:

http://www.avaya.com/support/

If you are:

• Within the United States, click Escalation Lists, which includes

escalation phone numbers within the USA.

• Outside the United States, click Escalation Lists then click Global

Escalation List, which includes phone numbers for the regional

Centers of Excellence.

Providing Telecommunications Security

Telecommunications security (of voice, data, and/or video

communications) is the prevention of any type of intrusion to (that is,

either unauthorized or malicious access to or use of) your company's

telecommunications equipment by some party.

Your company's “telecommunications equipment” includes both this

Avaya product and any other voice/data/video equipment that could be

accessed via this Avaya product (that is, “networked equipment”).

An “outside party” is anyone who is not a corporate employee, agent,

subcontractor, or is not working on your company's behalf. Whereas, a

“malicious party” is anyone (including someone who may be

otherwise authorized) who accesses your telecommunications

equipment with either malicious or mischievous intent.

Such intrusions may be either to/through synchronous (time-

multiplexed and/or circuit-based) or asynchronous (character-,

message-, or packet-based) equipment or interfaces for reasons of:

• Utilization (of capabilities special to the accessed equipment)

• Theft (such as, of intellectual property, financial assets, or toll

facility access)

• Eavesdropping (privacy invasions to humans)

• Mischief (troubling, but apparently innocuous, tampering)

• Harm (such as harmful tampering, data loss or alteration,

regardless of motive or intent)

Be aware that there may be a risk of unauthorized intrusions

associated with your system and/or its networked equipment. Also

realize that, if such an intrusion should occur, it could result in a

variety of losses to your company (including but not limited to,

human/data privacy, intellectual property, material assets, financial

resources, labor costs, and/or legal costs).

Responsibility for Your Company’s Telecommunications Security

The final responsibility for securing both this system and its

networked equipment rests with you - Avaya’s customer system

administrator, your telecommunications peers, and your managers.

Base the fulfillment of your responsibility on acquired knowledge and

resources from a variety of sources including but not limited to:

• Installation documents

• System administration documents

• Security documents

• Hardware-/software-based security tools

• Shared information between you and your peers

• Telecommunications security experts

To prevent intrusions to your telecommunications equipment, you and

your peers should carefully program and configure:

• Your Avaya-provided telecommunications systems and their

interfaces

• Your Avaya-provided software applications, as well as their

underlying hardware/software platforms and interfaces

• Any other equipment networked to your Avaya products

TCP/IP Facilities

Customers may experience differences in product performance,

reliability and security depending upon network configurations/design

and topologies, even when the product performs as warranted.

Standards Compliance

Avaya Inc. is not responsible for any radio or television interference

caused by unauthorized modifications of this equipment or the

substitution or attachment of connecting cables and equipment other

than those specified by Avaya Inc. The correction of interference

caused by such unauthorizedmodifications, substitution or attachment

will be the responsibility of the user. Pursuant to Part 15 of the Federal

Communications Commission (FCC) Rules, the user is cautioned that

changes or modifications not expressly approved by Avaya Inc. could

void the user’s authority to operate this equipment.

Product Safety Standards

This product complies with and conforms to the following

international Product Safety standards as applicable:

Safety of Information Technology Equipment, IEC 60950, 3rd Edition

including all relevant national deviations as listed in Compliance with

IEC for Electrical Equipment (IECEE) CB-96A.

Safety of Information Technology Equipment, CAN/CSA-C22.2

No. 60950-00 / UL 60950, 3rd Edition

Safety Requirements for Customer Equipment, ACA Technical

Standard (TS) 001 - 1997

One or more of the following Mexican national standards, as

applicable: NOM 001 SCFI 1993, NOM SCFI 016 1993, NOM 019

SCFI 1998

The equipment described in this document may contain Class 1

LASER Device(s). These devices comply with the following

standards:

• EN 60825-1, Edition 1.1, 1998-01

• 21 CFR 1040.10 and CFR 1040.11.

The LASER devices operate within the following parameters:

• Maximum power output: -5 dBm to -8 dBm

• Center Wavelength: 1310 nm to 1360 nm

Luokan 1 Laserlaite

Klass 1 Laser Apparat

Use of controls or adjustments or performance of procedures other

than those specified herein may result in hazardous radiation

exposures. Contact your Avaya representative for more laser product

information.

Electromagnetic Compatibility (EMC) Standards

This product complies with and conforms to the following

international EMC standards and all relevant national deviations:

Limits and Methods of Measurement of Radio Interference of

Information Technology Equipment, CISPR 22:1997 and

EN55022:1998.

Information Technology Equipment – Immunity Characteristics –

Limits and Methods of Measurement, CISPR 24:1997 and

EN55024:1998, including:

• Electrostatic Discharge (ESD) IEC 61000-4-2

• Radiated Immunity IEC 61000-4-3

• Electrical Fast Transient IEC 61000-4-4

• Lightning Effects IEC 61000-4-5

• Conducted Immunity IEC 61000-4-6

• Mains Frequency Magnetic Field IEC 61000-4-8

• Voltage Dips and Variations IEC 61000-4-11

• Powerline Harmonics IEC 61000-3-2

• Voltage Fluctuations and Flicker IEC 61000-3-3

Federal Communications Commission Statement

Part 15:

For MCC1, SCC1, G600, and CMC1 Media Gateways:

For the G700 Media Gateway:

Part 68: Answer-Supervision Signaling. Allowing this equipment to

be operated in a manner that does not provide proper answer-

supervision signaling is in violation of Part 68 rules. This equipment

returns answer-supervision signals to the public switched network

when:

• answered by the called station,

• answered by the attendant, or

• routed to a recorded announcement that can be administered by

the customer premises equipment (CPE) user.

This equipment returns answer-supervision signals on all direct

inward dialed (DID) calls forwarded back to the public switched

telephone network. Permissible exceptions are:

• A call is unanswered.

• A busy tone is received.

• A reorder tone is received.

Avaya attests that this registered equipment is capable of providing

usersaccess to interstate providersof operator services through the use

of access codes. Modification of this equipment by call aggregators to

block access dialing codes is a violation of the Telephone Operator

Consumers Act of 1990.

For MCC1, SCC1, G600, and CMC1 Media Gateways:

This equipment complies with Part 68 of the FCC rules. On the rear of

this equipment is a label that contains, among other information, the

FCC registration number and ringer equivalence number (REN) for

this equipment. If requested, this information must be provided to the

telephone company.

For the G700 Media Gateway:

This equipment complies with Part 68 of the FCC rules and the

requirements adopted by the ACTA. Located prominently on this

equipment is a label that contains, among other information, a product

identifier in the format US:AAAEQ##TXXXX. The digits represented

by ## are the ringer equivalence number (REN) without a decimal

point (for example, 03 is a REN of 0.3). If requested, this number must

be provided to the telephone company.

The REN is used to determine the quantity of devices which may be

connected to the telephone line. Excessive RENs on the telephone line

may result in devices not ringing in response to an incoming call. In

most, but not all areas, the sum of RENs should not exceed 5.0. To be

certain of the number of devices that may be connected to a line, as

determined by the total RENs, contact the local telephone company.

REN is not required for some types of analog or digital facilities.

Note: This equipment has been tested and found to comply with

the limits for a Class A digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference when the equipment is

operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if

not installed and used in accordance with the instruction manual,

may cause harmful interference to radio communications.

Operation of this equipment in a residential area is likely to cause

harmful interference in which case the user will be required to

correct the interference at his own expense.

Note: This equipment has been tested and found to comply with

the limits for a Class B digital device, pursuant to Part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential

installation. This equipment generates, uses, and can radiate

radio frequency energy and, if not installed and used in

accordance with the instruction manual, may cause harmful

interference to radio communications. However, there is no

guarantee that radio interference will not occur in a particular

installation. If this equipment does cause harmful interference to

radio or television reception, which can be determined by turning

the equipment off and on, the user is encouraged to try to correct

the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

• Consult the dealer oran experienced radio/TV technician for

help.

Means of Connection

Connection of this equipment to the telephone network is shown in the

following tables.

For MCC1, SCC1, G600, and CMC1 Media Gateways:

For the G700 Media Gateway:

If the terminal equipment (for example, the media server or media

gateway) causes harm to the telephone network, the telephone

company will notify you in advance that temporary discontinuance of

service may be required. But if advance notice is not practical, the

telephone company will notify the customer as soon as possible. Also,

you will be advised of your right to file a complaint with the FCC if

you believe it is necessary.

The telephone company may make changes in its facilities, equipment,

operations or procedures that could affect the operation of the

equipment. If this happens, the telephone company will provide

advance notice in order for you to make necessary modifications to

maintain uninterrupted service.

If trouble is experienced with this equipment, for repair or warranty

information, please contact the Technical Service Center at

1-800-242- 2121 or contact your local Avaya representative. If the

equipment is causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until the

problem is resolved.

A plug and jack used to connect this equipment to the premises wiring

and telephone network must comply with the applicable FCC Part 68

rules and requirements adopted by the ACTA. A compliant telephone

cord and modular plug is provided with this product. It is designed to

be connected to a compatible modular jack that is also compliant. It is

recommended that repairs be performed by Avaya certified

technicians.

The equipment cannot be used on public coin phone service provided

by the telephone company. Connection to party line service is subject

to state tariffs. Contact the state public utility commission, public

service commission or corporation commission for information.

This equipment, if it uses a telephone receiver, is hearing aid

compatible.

Canadian Department of Communications (DOC) Interference

Information

For MCC1, SCC1, G600, and CMC1 Media Gateways:

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conforme à la norme

NMB-003 du Canada.

For the G700 Media Gateway:

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme

NMB-003 du Canada.

This equipment meets the applicable Industry Canada Terminal

Equipment Technical Specifications. This is confirmed by the

registration number. The abbreviation, IC, before the registration

number signifies that registration was performed based on a

Declaration of Conformity indicating that Industry Canada technical

specifications were met. It does not imply that Industry Canada

approved the equipment.

DECLARATIONS OF CONFORMITY

United States FCC Part 68 Supplier’s Declaration of Conformity

(SDoC)

Avaya Inc. in the United States of America hereby certifies that the

equipment described in this document and bearing a TIA TSB-168

label identification number complies with the FCC’s Rules and

Regulations 47 CFR Part 68, and the Administrative Council on

Terminal Attachments (ACTA) adopted technical criteria.

Avaya further asserts that Avaya handset-equipped terminal equipment

described in this document complies with Paragraph 68.316 of the

FCC Rules and Regulations defining Hearing Aid Compatibility and is

deemed compatible with hearing aids.

Copies of SDoCs signed by the Responsible Party in the U. S. can be

obtained by contacting your local sales representative and are available

on the following Web site:

http://www.avaya.com/support

All Avaya media servers and media gateways are compliant with FCC

Part 68, but many have been registered with the FCC before the SDoC

process was available. A list of all Avaya registered products may be

found at:

http://www.part68.org/

by conducting a search using “Avaya” as manufacturer.

Manufacturer’s Port

Identifier FIC Code SOC/REN/

A.S. Code Network

Jacks

Off/On premises station OL13C 9.0F RJ2GX,

RJ21X,

RJ11C

DID trunk 02RV2-T 0.0B RJ2GX,

RJ21X

CO trunk 02GS2 0.3A RJ21X

02LS2 0.3A RJ21X

Tie trunk TL31M 9.0F RJ2GX

Basic Rate Interface 02IS5 6.0F, 6.0Y RJ49C

1.544 digital interface 04DU9-BN 6.0F RJ48C,

RJ48M

04DU9-IKN 6.0F RJ48C,

RJ48M

04DU9-ISN 6.0F RJ48C,

RJ48M

120A3 channel service unit 04DU9-DN 6.0Y RJ48C

Manufacturer’s Port

Identifier FIC Code SOC/REN/

A.S. Code Network

Jacks

Ground Start CO trunk 02GS2 0.5A RJ11C

DID trunk 02RV2-T AS.0 RJ11C

Loop Start CO trunk 02LS2 0.5A RJ11C

1.544 digital interface 04DU9-BN 6.0Y RJ48C

04DU9-DN 6.0Y RJ48C

04DU9-IKN 6.0Y RJ48C

04DU9-ISN 6.0Y RJ48C

Basic Rate Interface 02IS5 6.0F RJ49C

European Union Declarations of Conformity

Avaya Inc. declares that the equipment specified in this document

bearing the “CE” (Conformité Europeénne) mark conforms to the

European Union Radio and Telecommunications Terminal Equipment

Directive (1999/5/EC), including the Electromagnetic Compatibility

Directive (89/336/EEC) and Low Voltage Directive (73/23/EEC). This

equipment has been certified to meet CTR3 Basic Rate Interface (BRI)

and CTR4 Primary Rate Interface (PRI) and subsets thereof in CTR12

and CTR13, as applicable.

Copies of these Declarations of Conformity (DoCs) can be obtained

by contacting your local sales representative and are available on the

following Web site:

http://www.avaya.com/support/

Japan

For MCC1, SCC1, G600, and CMC1 Media Gateways:

This is a Class A product based on the standard of the Voluntary

Control Council for Interference by Information Technology

Equipment (VCCI). If this equipment is used in a domestic

environment, radio disturbance may occur, in which case, the user may

be required to take corrective actions.

For the G700 Media Gateway:

This is a Class B product based on the standard of the Voluntary

Control Council for Interference by Information Technology

Equipment (VCCI). If this equipment is used in a domestic

environment, radio disturbance may occur, in which case, the user may

be required to take corrective actions.

To order copies of this and other documents:

Call: Avaya Publications Center

Voice 1.800.457.1235 or 1.207.866.6701

FAX 1.800.457.1764 or 1.207.626.7269

Write: Globalware Solutions

200 Ward Hill Avenue

Haverhill, MA 01835 USA

Attention: Avaya Account Management

E-mail: totalwar[email protected]om

For the most current versions of documentation, go to the Avaya Web

site: http://www.avaya.com/support/

Contents

Issue 4 May 2003 7

Welcome 11

■To the new Avaya EC500 Extension to Cellular user 11

■How does EC500 do it? 12

■About this guide 12

■Document conventions 13

Symbolic conventions 13

Typographic conventions 13

■Reason for reissue 14

■Related documentation 14

■Trademarks 14

■Some important information 15

1 Getting started 17

■Introduction 17

■What’s new in EC500 Version 4.1 17

■User access codes 17

■Using EC500 for the first time 18

Enabling EC500 via

EC500 access number 18

Enabling EC500 via

administered feature button 19

2 Receiving and making calls 21

■Introduction 21

■Receiving calls 21

Incoming calls 21

Caller ID 22

■Making calls 22

Making calls which send office caller ID 22

Making calls which do not send caller ID 22

■Managing calls 23

Call waiting 23

Switching from your cell phone to your office phone 23

Contents

8Issue 4 May 2003

3 Voice mail 25

■Introduction 25

■Using corporate voice mail to

receive your messages 26

EC500 and your corporate voice mail system 26

Preventing messages from automatically

going to cellular voice mail 27

“Notify Me” under Unified Messenger

for MS Exchange 27

4 Enabling/disabling EC500

and maintaining security 29

■Introduction 29

■Enabling EC500 29

Enabling EC500 via the feature status button

on your office telephone 29

Enabling EC500 from your office telephone

network using the feature access code 30

Enabling EC500 remotely 31

■Disabling EC500 32

Disabling EC500 via the feature status button

on your office telephone 32

Disabling EC500 from your office

telephone network using the feature access code 33

Disabling EC500 remotely 33

■Using the EC500 timer feature 34

Engaging the EC500 timer when EC500

is currently enabled 34

Engaging the EC500 timer when EC500

is currently disabled 35

■Maintaining security 36

■Changing your station security code 37

Changing the station security code from

your office telephone network 37

Changing the station security code remotely 38

Contents

Issue 4 May 2003 9

5 Checkpoints and troubleshooting 39

A Other EC500 uses 47

■Introduction 47

■EC500 setups 47

■Enabling/disabling an individual

EC500 extension 48

GL Glossary 51

IN Index 55

EC500 pocket reference cards EC500 Pocket Card

Contents

10 Issue 4 May 2003

Issue 4 May 2003 11

Welcome

To the new Avaya EC500 Extension to

Cellular user

Welcome to being connected wherever you are! Instead of being tied to your desk

waiting for a call, the Avaya™ EC500 Extension to Cellular (hereafter, EC500)

solution offers you the freedom to work anywhere, anytime, using your cell or

wireless phone. With EC500, calls to your office number are extended to your cell

or wireless phone, allowing you to receive work-related calls wherever you are

and whenever you need to. EC500 even provides office caller ID, so you know

who’s calling before you answer.

NOTE:

EC500 works with any type of wireless or cellular service. For ease of

reference, the remainder of this document refers to EC500 and your cell

phone.

EC500 is ideal for anyone who conducts business on the go - salespeople, field

service personnel, real estate agents, physicians, attorneys, engineers,

operations staff, consultants, brokers and other mobile professionals. Even

telecommuters working in their home offices can use EC500 to make the

transition from office to home transparent to callers.

With EC500, incoming calls to your office number reach you on the road, at

another location, or even walking around the workplace. This “one number

reachability” means you can respond immediately to urgent business matters.

And when you can’t respond, your voice mail picks up your messages.

You control your availability by connecting or disconnecting to EC500 (we call it

“enabling” and “disabling”) as needed. Regardless of whether EC500 is enabled,

your cell phone still operates as it always has. You still receive personal calls on

your cell phone, because personal calls come in through your standard cellular

number and service provider.

Welcome

12 Issue 4 May 2003

This guide focuses on the dual setup user (a cell phone with two extensions for

call waiting) because it is the most common EC500 setup. If you have another

type of EC500 setup, consult Appendix A for additional user information.

How does EC500 do it?

The EC500 solution treats a cell phone as if it were an extension of your Avaya

server running Avaya™ Communication Manager. Your system administrator

should have contacted you already to discuss how to establish your EC500

connection to best serve your needs.

After setup, there are two ways to enable EC500:

■You can call an EC500 access number to enable EC500 for the first time.

■If so configured, you can enable EC500 via an administered EC500 feature

button on your office telephone.

Once enabled, your cell phone becomes an extension of your work phone,

allowing you to answer calls placed to your office number on your cell phone.

When you are in the office at your desk, or would rather not be disturbed by

incoming office calls to your cell phone (for example, during a meeting or dinner),

simply disable your EC500 connection (by calling the EC500 access number, or

via a configured feature button on your office telephone). While disabled,

incoming work calls then follow the standard path to your office number.

About this guide

This guide describes EC500 features and operation, and should be reviewed in

detail by new users. Contents include:

Chapter 1, "Getting started" provides information you need to get up and running

with EC500, and the procedure to enable EC500 for first-time use.

Chapter 2, "Receiving and making calls" describes how EC500 operates with your

cell phone and what features are available.

Chapter 3, "Voice mail" explains how voice mail works while using EC500.

Chapter 4, "Enabling/disabling EC500 and maintaining security" contains

procedures for enabling and disabling EC500, maintaining a secure connection,

and changing your security code.

Chapter 5, "Checkpoints and troubleshooting" provides troubleshooting tips and

answers to common user questions concerning interaction between EC500, your

cell phone, and your office phone.

Document conventions

Issue 4 May 2003 13

Chapter A, "Other EC500 uses" contains information about advanced features

and using EC500 in setup arrangements other than a cell (or other remote) phone

with two incoming lines (standard setup).

Chapter , "Glossary" defines terms used in this document related to EC500 that

may not be familiar to you.

Chapter , "EC500 pocket reference cards" provides two cards on which you

should record your EC500 extensions and feature access codes, then keep the

cards with you and with your cell phone.

Document conventions

This guide uses the following textual, symbolic, and typographic conventions to

help you interpret information.

Symbolic conventions

Typographic conventions

This guide uses the following typographic conventions:

NOTE:

This symbol precedes additional information about a topic.

This information is not required to operate EC500.

!WARNING:

This symbol precedes important safety information. Failure

to follow safety instructions preceded by this symbol may

result in bodily harm or injury.

!CAUTION:

This symbol advises that the result of a certain action you

take may adversely affect EC500 operation.

“italics” Italic type enclosed within quotation marks indicates another

document containing additional information about a topic.

Section/Chapter Underlined text indicates a chapter or section in this document

containing additional information about a topic.

italics Italic type indicates the result of an action you take or a system

response in step by step procedures.

Enter In step by step procedures, words shown in bold represent a

single telephone button that should be pressed. These include

Conference, Transfer and #.

Welcome

14 Issue 4 May 2003

Reason for reissue

This document was updated to reflect product enhancements for Avaya EC500

Extension to Cellular Version 4.1.

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