Americaloc ST4500 User manual

Frequently asked questions
Where to connect your device:
Each color and star shows a common place where the OBD - II port is located. It may vary depending on
the model of your car:
Activate your account and device AMERICALOC ST4500
Go to www.americaloc.com, select
United States and click the
Activate Now button.
https://us.americaloc.com/legal_info.html
Fill in the required information. The IMEI
code can be found below the bar code
that is printed on the back of your device.
Your account will now be ready to use.
Go to www.americaloc.com and
log in with the username and
password established in the
previous step.
Purchase one of our service plans by
clicking on the Click to pay service button.
A window will open to provide you with
payment instructions.
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Welcome to AMERICALOC
IMPORTANT:
please contact us at [e-mail]
knowledgeable customer service representatives are standing by to explain our services and to assist
you in getting the most from your GPS tracking service.
Plug the device into the OBD-II port of
your car. On the section “Where to connect
most common locations of the OBD port.
please contact us at [email protected]
in order to assist you.
Your device should be active within 15
minutes of payment. This is the time the
SIM card takes to activate. Your device
already comes with a SIM card installed.
Please do not remove the SIM card.
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LED Device Status Blink Count
CEL
(blue)
GPS
(red)
Connected
Server Communication Error
LTE-M1 Communication Error
No network
SIM PIN Locked
Can not attach to Network
No SIM
Connected
GPS chip is searching GPS info
GPS Chipset Error or
GPS Antenna Error
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2. How does this technology work?
location to our servers. Your device needs both: mobile network and GPS signals to work.
3. Do I need to purchase or provide a SIM card?
No, we ship the device with the SIM card it needs to transmit data. That SIM card only works with this
device.
Dear Customer. This section contains very important information. Please do not skip it.
1. How long does it take to activate my device after processing a payment?
If you plan to use the unit outside of the U.S. please contact Americaloc support
Appearance and LED behavior

5. I can´t see my device’s location on the website.
If your device is powered ON, there are 2 reasons for this problem:
• Poor mobile network signal: Your device may be in a zone with poor mobile data coverage.
It will start transmitting again as soon as it gets into a better coverage zone. The device has an internal
memory to store locations in those cases. That information will be transmitted as soon as the device can
connect to the network again.
• Poor GPS signal: Your device may have lost GPS signal. That may happen when your GPS tracker is
covered by a thick surface or if your device is inside a building, underground or near tall buildings.
battery operated devices and cause signal degradation which may result in lower accuracy or communication
failures. Please do not put the device on a very hot or humid place, avoid exposure to direct sunlight. Too high
temperatures will damage the device or even cause battery explosion.
A. HOW TO LOCATE YOUR DEVICE
Follow these instructions to locate your device:
1. Click on menu 1. Devices; your list of devices will appear and you will see a group of buttons next to your
device.
Basic Location Instructions:
B. HOW TO WATCH HISTORY (User interface may change if you are using the website on a desktop or in a
mobile phone)
1. Click on “History” tab. Select from the list of pre-determined date and time ranges or select
Advanced Search to perform a historical search.
2. Click Search to view the results of the device you selected. Then Click Watch to view a map and
table of all the actions and paths taken by a given device for the date range selected.
3. Click on each icon in the path or table to display the corresponding details.
Accuracy depends on many factors beyond our control. For example: weather, clouds, tall buildings
or trees, bodies of water and device location.
8. How do I process the payment of my tracking service?
Ten days before the service expires it will pop up a button which says: “Expires soon. Click to renew”. Please
information. Please remember we don’t do automatic debits.
Thank you for choosing
For further information please contact us at [email protected], 8558303390 or watch our
video tutorials at our YouTube channel:
https://www.youtube.com/channel/UC3i6ZrVLBqEvikB7XEobi5g
To download our app please search by “Americaloc Viewer” in the Google Play Store and in the
App Store.
Show location:
the “Settings tool” (wrench). Please contact us in order to change the location update interval while
the device is stationary.
Device settings:
4. Enter your email address or your cellphone number as follows:
1+cell phone [email protected]
4. Do I need to install the SIM card?
No, the card is already installed. Please do not remove it.
9. How do I know when my service expires?
Click on “Account options”
Click on “Get info” next to “My services”.