TROUBLE SHOOTING CHECKLIST
Trouble Problem Cause Suggested Remedy
Fan will not start
aFuse or circuit breaker blown
bLoose power line connections
to the fan.
cReversing switch (where
applicable) neither up or down.
aCheck main and branch circuit fuses or circuit
breakers.
b
Check line wire connections to fan
.
cPush switch either fully up or down.
Fan wobbles
aFan blades not horizontal to
ceiling.
bBlade screws are loose.
aMeasure from ceiling to tip of blades, then
rotate fan so all 4 blades are checked for equal
height from ceiling.
(Note: adjustments may be made by slight
pressure up or down on blade holders).
b Make sure all screws are securely fastened.
Fan sounds noisy
aLight kit loose or rattling.
bLoose fan blade screws
cCeiling fan not secured against
ceiling.
aAdjust the light shade to ensure it is locked in
completely.
bRe-tighten all screws on fan blades
but never over-tighten
cRe-tighten all screws in the hanging
bracket or plate.
Mechanical Noise aAllow for at least 8 hours settling-in period.
CPIN003174
WARRANTY
Arlec also warrants to the original first purchaser of this
product (you) from a retailer with which this document is
given that this product will be free of defects in materials
and workmanship for a period of 12 months from the date of
purchase; provided the product is not used or installed other
than for the purpose, or in a manner not within the scope
of the recommendations and limitations, specified by Arlec,
is new and not damaged at the time of purchase, has been
properly installed by a licensed electrician or contractor who
is licensed to install electrical products in the place in which
the product was installed and in accordance with Arlec’s
installation instructions, has been maintained in accordance
with the recommendations specified by Arlec, has not been
subjected to abuse, misuse, neglect or damage, has not been
modified or repaired without the approval of Arlec and has
not been used for, or installed in premises which are used
for, commercial purposes (Warranty).
If you wish to claim on the Warranty, you must, at your own
expense, return the product or that part of the product which
you believe is defective in materials and workmanship, and
provide proof of original purchase, your name, address and
telephone number and a certificate of installation or other
document required by law for the installation of electrical
products in the place in which the product was installed
issued by the licensed electrician or contractor who installed
the product, to Arlec at the address below within 12 months
from the date of purchase. Please note that the Warranty
does not cover removal or
re-installation of the product or that part of the product
which you believe is defective.
Arlec will assess any claim you may make on the Warranty in
the above manner and if, in Arlec’s reasonable opinion, the
Warranty applies, Arlec will at its own option and expense
replace the product (or part of the product) with the same or
similar product (or part of the product) or repair the product
(or part of the product) and return it to you or refund the
price you paid for the product. Arlec will bear its own
expenses of doing those things, and you must bear any other
expenses of claiming on the Warranty.
For goods purchased in Australia (only):
The Warranty is in addition to other rights and remedies you
may have under a law in relation to the product to which the
Warranty relates.
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and for
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the
failure does not amount to a major failure.
For goods purchased in New Zealand (only):
The Warranty is in addition to, and does not affect, other
rights and remedies you may have under a law in relation to
the product to which the Warranty relates.
Our goods may come with guarantees that can only be
excluded under the New Zealand Consumer Guarantees
Act 1993 to the extent you are acquiring the product for a
business purpose and it would be fair and reasonable for
Arlec to contract out of those guarantees.
Arlec Australia Pty. Ltd. ACN 009 322 105 gives the
Warranty for goods purchased from a retailer in Australia
by you and Arlec New Zealand Limited
NZBN 9429030738294 gives the Warranty for goods
purchased from a retailer in New Zealand by you
(collectively Arlec).
Arlec’s telephone number, address and email address for
purposes of giving the Warranty are:
Telephone Number: (03) 9982-5111 (in Australia)
0800 003 329 (in New Zealand)
Street Address: Building 3, 31-41 Joseph Street,
Blackburn North, Victoria, 3130, Australia
Postal Address: Blackburn North LPO, P.O. Box 1065,
Blackburn North, 3130, Australia
Please Complete This Form For Your Records
NOTE: SEND TO ARLEC FOR WARRANTY CLAIMS ONLY.
A WARRANTY WILL ONLY BE ACCEPTED IF ACCOMPANIED BY THE FOLLOWING:
1. A completed copy of this form.
2. Proof of purchase.
3. Proof of installation by a licenced electrical contractor.
Please retain all invoices and, if provided for by law, electrical certificate(s) as proof that a qualified
installer has performed this installation.
The installer can assist you in completing this form (please use block letters).
Insufficient or illegible information will delay your warranty claim.
CUSTOMER (OR TENANT) ACTUAL INSTALLATION ADDRESS DETAILS:
Name: .....................................................................................................................................................................
Address: ..................................................................................................................................................................
Unit/Lot Number: ...................................................................................................................................................
Suburb: ............................................ ............................Postcode:..........................State: ......................................
Telephone: ....................................... Mobile: ...............................................Fax: ...................................................
Email: ......................................................................................................................................................................
Alternative contact name: ......................................................................................................................................
Telephone: .....................................................................Email: ..............................................................................
WARRANTY ISSUE: ......................... ......................................................................................................................
PRODUCT PURCHASE DETAILS:
Date of Purchase: ..........................................................Model No. (as shown on product): .................................
Electricians Detail ..................................................................................................................................................
Company/Business Name and Address: ...............................................................................................................
Telephone: ....................................... Mobile: ..................................................Fax: ................................................
Electricians Name: ........................................................Registered Contractor No: .............................................
TO MAKE A WARRANTY CLAIM:
Phone us on: (03) 9982 5111
Fax the above details (toll free) to: 1300 360 650
New Zealand Toll Free: 0800 003 329
INSTALLATION
RECORD FORM
Please send a copy of this record
form, a copy of your purchase
receipt and a copy of your
certificate of electrical compliance
from a licenced electrical
contractor, plus your name,
physical site address and contact
phone number.
