Auto Mate 210A User manual

AUTOMATE®210A
GPS TRACKING
OWNER'S GUIDE
READ ME FIRST
AUTOMATE®210A
GPS TRACKING
OWNER'S GUIDE
READ ME FIRST
© Directed Electronics—Vista, CA
GPS210A 07-05

Table of Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Inside your AUTOMATE®GPS Tracking Box . . . . . . . . . . . . . . . . . . . . . . . . . .6
Creating Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
AUTOMATE®Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using AUTOMATE® GPS Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Perform an action from the web: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Incomplete Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Perform an action from the telephone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Alert Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
To Set-up Alert Notifications: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding the Alert and Action Data . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Service Plans and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Paying by Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
GPS Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Future of GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Legal Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Privacy Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Non-Transferable Hardware Limited Warranty . . . . . . . . . . . . . . . . . . . . . . .32
© 2005 Directed Electronics—all rights reserved 3

Getting Started
ESN (Electronic Serial Number) - the sticker can be found on your membership
card.
Enter the following information for future reference.
Account Number
Password
Vehicle Information Number (VIN)
Actual size of ESN sticker
4© 2005 Directed Electronics—all rights reserved

Getting Help
From the www.automategps.net website you can access Online Help and
Frequently Asked Questions (FAQ's). If you do not find what you need,
AUTOMATE Customer Care will be happy to answer any of your questions.
For questions regarding your service plans and to access on-line features:
Toll Free: 888-847-7120
Email: [email protected]
For questions regarding your installation contact your local dealer:
Enter your dealer information below:
Dealership Name: _______________________________
Installer Name: _________________________________
Phone Number: _________________________________
Mailing Address:
Directed Electronics
1 Viper Way Vista, CA 92081
© 2005 Directed Electronics—all rights reserved 5

Inside your AUTOMATE®GPS Tracking Box
Your AUTOMATE®Vehicle Protection kit contains the following:
❍The AUTOMATE®210A
❍Antenna
❍Main Wiring Harness
❍Backup Battery
❍Feature Module
❍Installation Kit
❍Installation Guide
❍Owner’s Guide
❍Wallet Card
Creating Your Account
If you do not already have a AUTOMATE®account you will need to create one
before you can use all the features of the AUTOMATE®service.
To setup a new AUTOMATE®account, follow these few simple steps.
1. From your browser type in the address line
www.automategps.net . The
AUTOMATE GPS Tracking logon page opens.
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NOTE: You will be required to read the Service Terms and Conditions in its
entirety. Scroll to the end of the agreement for the
Accept button to appear and
click on it.
© 2005 Directed Electronics—all rights reserved 7

2. Click on the "I do not have a User ID" link. This brings you to Account
setup. From here you will be able to enter your contact information, your
ESN and VIN numbers, and select your Service Term and Transaction
packages.
3. Enter in your contact information. This includes your first and last name,
address, phone number etc.
4. Click Continue.
8© 2005 Directed Electronics—all rights reserved

5. Next, enter your AUTOMATE®210A ESN (found on the product box or on
the membership card where you affixed th label), along with the VIN. If you
have multiple devices for each of our household vehicles, make sure to
correctly match up the each ESN with the VIN so your Automate®Online
service functions correctly.
6. Click Continue.
7. Next, you need to select your Service Plan and Connection bundles. From
the drop down menus select the Service Plan/Connection bundle. You can
also choose the optional Connections bundle for each vehicle.
© 2005 Directed Electronics—all rights reserved 9

8. Click Continue.
9. Enter in your credit card information and click continue.
10. At this point you can review your purchase selections. If you need to make
any changes click on the Back button; otherwise, click on Continue to pro-
ceed with the purchase.
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11. The Purchase Confirmation page will open. This page is your receipt. It
also contains everything you'll need to log into the
www.automategps.net
website or use the telephone system; Account Number, User ID and
Password. Print this page and keep it for reference.
You can now log into the
www.automategps.net website.
© 2005 Directed Electronics—all rights reserved 11

AUTOMATE®Online
The www.automategps.net website can be accessed from any internet con-
nected computer. You will need to have your User ID and Password to gain
access.
Inside AUTOMATE®GPS Online you can:
❍Personalize account and vehicle information
❍View current and historical alert/action data for each vehicle with-
in your account
❍Get Help with your system
❍And much much more
Security
Once your account has been created you will be assigned your Account
Number, User ID and Password. You will also be required to complete a secu-
rity question.
Things to keep in mind:
❍There is only one User ID and password for each account.
❍You can change your password and security answer at any time
through the
www.automategps.net website.
❍Your password must be numeric digits with a minimum of 6 num-
bers and a maximum of 20 numbers.
❍You will be asked this information each time you access the
www.automategps.net website or telephone system.
12 © 2005 Directed Electronics—all rights reserved

Please keep this information safe.You can record your information at the begin-
ning of this guide.
If you forget your password—
In the instance you forget your AUTOMATE®password we can send it to the
email address you have registered with your AUTOMATE®Online account.
Simply click on the Forgot Password link on the AUTOMATE®logon page.
Using AUTOMATE®GPS Tracking
Actions
AUTOMATE®Consumer Initiated Actions are instructions, which are communi-
cated to AUTOMATE®equipped vehicles, from any Internet access point or
touch-tone phone, 24 hours per day, 7 days per week.
The Action icons send commands to the AUTOMATE®210A device to perform
specific tasks: Locate-On-Demand, Door Unlock, Starter Disable, Starter
Enable, and Continuous Track. The Action icons are visible from any screen
within the web interface. Actions can be performed from the web interface or
from a telephone.
Locate On Demand:
Locate your vehicle (i.e., late, missing, stolen, etc.) and receive
its location, speed and heading.
© 2005 Directed Electronics—all rights reserved 13

Door Unlock:
Unlock the driver door of your vehicle and receive its location.
Starter Disable: (Immobilize):
Disable your vehicle's starter if it is stolen and receive its location,
speed and heading. The next time your vehicle's ignition is turned
off and then on, it will not start.
Starter Enable:
Once it is secure to do so, enable your vehicle's starter from it's
disabled state.
Continuous Track:
Trace the route your vehicle is traveling by receiving the location,
speed and heading every five minutes for a total of thirty minutes.
Perform an action from the web:
1. Select vehicle(s) from the Vehicles Tab or Alerts/Actions Tab.
14 © 2005 Directed Electronics—all rights reserved

2. Click on the action icon.
❍If you have enough Alert/Action connections available for the
selected action a confirmation message opens asking "This action
will debit your account x credit(s). Do you want to proceed with the
action?" Select Yes to proceed and No to cancel the action.
❍If you do not have enough Alert/Action connections to perform the
selected action a message "More connection credits are required
to complete the selected action. Select another action or purchase
more connection credits."
3. The Action Progress tab shows the progress of the request.
4. A Successful action displays the current information of the vehicle on the
map and on the Alerts/Actions tab. If the action is unsuccessful the Action
Progress tab will display "Incomplete" and the Alerts/Actions tab will dis-
play only the available information and the vehicle will not be mapped.
Incomplete Actions
Your action request was incomplete because the vehicle's location was outside
a wireless coverage area. There is no cost when an action does not complete
successfully therefore your Alert/Action Connection meter will not be debited.
© 2005 Directed Electronics—all rights reserved 15

Perform an action from the telephone:
1. Dial the AUTOMATE®access number 888-847-7120 and enter your User
ID and password.
2. Listen to the vehicle menu and press the number corresponding to the
vehicle you want to perform the action on. Example: Press 1 for Bob's Van,
Press 2 for Mary's Neon, etc. If there is only one vehicle in your account
you are automatically forwarded to the Action menu.
3. Next, listen to the Action menu and press the number corresponding to the
action you want to perform. Example: Press 1 for the current location of
your vehicle, Press 2 to unlock your car door.
❍If you have enough Alert/Action connections available for the
selected action a confirmation message states "This action will
debit your account x credit(s). Do you want to proceed with the
action?" Select Yes to proceed and No to cancel the action.
❍If you do not have enough alert/action connections to perform the
selected action a message states "More connection credits are
required to complete the selected action. Select another action or
purchase more connection credits."
16 © 2005 Directed Electronics—all rights reserved

4. Next, select to wait on the line to receive the response or perform another
action or hang-up.
5. Action responses state both the outcome of the action, and the nearest
address location of the vehicle. Example: "Your Locate action was suc-
cessful. Your vehicle is located at 1212 Main Street West, Chicago Illinois,
USA”.
Alerts
AUTOMATE®Automated Alerts are automatic notifications of events, circum-
stances and conditions, which are constantly monitored and reported by
AUTOMATE®equipped vehicles. Alerts are automatically forwarded to your
contact points in virtual real-time. You can receive Alerts via email, phone
(voice or text), pager and a personal digital assistant (PDA). Go to Notification
Setup to learn how to direct your alerts.
Security System Trigger: (Early Theft Warning):
Obtain early indication of a possible vehicle theft by knowing
when your car alarm is triggered and receive the location of the
violation.
Unauthorized Movement: (Early Theft Warning):
Automatically know when your vehicle has moved while the igni-
tion is turned off (i.e., when being towed) and receive the location
of the violation.
© 2005 Directed Electronics—all rights reserved 17

Battery Disconnect: (Early Theft Warning):
Know your vehicle's battery has been tampered with, indicating a
possible theft, and receive the location.
Speed Minder:
Deter dangerous driving habits by knowing when your vehicle is
being driven at excessive speeds. This feature is set at the facto-
ry at 80 mph/128 kph and reports when the speed is driven for
more than one minute. The notification reports location, speed
and direction. A live customer care representative can change the
speed threshold at your request giving more than 11 different
MPH options.
Status Check:
Gain assurance that AUTOMATE®GPS 210A is fully functional.
AUTOMATE®GPS 210A generates a Status Alert every thirty days.
Border Crossing:
Know when your vehicle has crossed the Canada-US or US-
Mexico borders, indicating a possible theft, and receive the loca-
tion, speed and direction.
Low Battery:
Know when your vehicle's battery power has depleted to a
severely low level (when the ignition is turned off) and receive the
location of your vehicle.
18 © 2005 Directed Electronics—all rights reserved

Alert Notifications
AUTOMATE®Automated Alerts are automatic notifications of events, circum-
stances and conditions, which are constantly monitored and reported by
AUTOMATE®equipped vehicles. Customers can receive Alerts via email,
phone (voice or text), pager and a personal digital assistant (PDA).
Alerts are always sent to the AUTOMATE®Online website whether the notifica-
tions are turned on or off. Regardless of the method of alert notification the fol-
lowing information is always included: Vehicle Name or Vehicle ID, alert type,
date of the alert, and the nearest address the alert occurred.
To Set-up Alert Notifications:
1. For each alert select On to turn the alert notification on or select Off to turn
the alert notification off.
2. Enter the phone number and/or email address where the alert will be sent.
❍Remember to include your Area Code with your phone number.
❍Use a comma or semi-colon to separate email addresses.
3. Click the Apply button to save the changes.
© 2005 Directed Electronics—all rights reserved 19

Notification Rules:
●Alerts are always sent to the AUTOMATE®website whether or not alert
notifications are turned off.
●By default, all alert notifications are turned off.
●The email addresses and phone numbers entered are not lost when a noti-
fication is turned off.
●You can have one phone number and two email addresses for each alert.
❍Remember to include your Area Code with your phone number.
Example: [phone] in US and Canada.
❍Separate email addresses with either a comma or semicolon.
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●In the Notification Sent column in the Alerts/Actions tab of the Information
window a Yes or No indicates whether or not an alert notification was sent
for the alert.
Understanding the Alert and Action Data
The AUTOMATE®system in conjunction with the Global Positioning System
(GPS) provides detailed, real-time information about your vehicle. The follow-
ing data is displayed in the Alerts/Actions tab for each alert and successful
action:
1. Vehicle Name: The vehicle's identity.
2. Vehicle ID: Secondary field to uniquely identify a vehicle.
3. Alert/Action: The type of alert/action that was received or issued
for a vehicle. Also displayed is the vehicle heading; the direction of
the vehicle, when moving, or the vehicle stopped, followed by the
speed of vehicle.
4. Nearest Address: The closest address of the vehicle at time of the
successful alert/action. It may include the city, state/province,
zip/postal code and country.
5. Alert/Action Date: The time when the alert/action was issued.
6. GPS Date: The last date and time provided from the global posi-
tioning system (GPS).
7. Notification Sent: Indicates whether or not the notification was
sent.
© 2005 Directed Electronics—all rights reserved 21