Avenir Hybrid 1020 User manual

Installation Guide
Hybrid Towel Ladders – Heated
Models: Hybrid 420, Hybrid 720, Hybrid 1020, Hybrid 1320
Version: 5.11 Standard: (AS/NZS 60335.2.4)
www.avenir.com.au
OVERVIEW
Thank you for choosing AVENIR Bathroom Accessories and for supporting an Australian designed and manufactured product.
PLEASE TAKE NOTE: The installation procedure for Avenir products may be different from other products and may not be common knowledge.
Please read this installation guide carefully. Experience has shown that most issues arise as a result of either our installation procedure not being
followed or the supplied fixings not being used. Please use the supplied fixings as they have been carefully selected and tested to suit the
application. Our warranty covers only manufacturing and workmanship defects, not application suitability or issues with installation.
AVENIR Hybrid towel ladders are designed to suit stud walls with tiles or masonry walls. Non-masonry walls with no tiles will require a timber
substrate directly behind each point where the ladder is fixed to the wall. In this case follow the procedure below, with the exception that no wall plugs
are required.
SAFETY
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and
knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children
should be supervised to ensure they do not play with the appliance. This appliance is a low voltage device and can be installed zones 1, 2 or 3 in the
bathroom. This appliance must be installed, serviced and maintained by a qualified electrician.
WARNING: In order to avoid hazards for young children, this appliance should be installed so that the lowest rail is at least 600mm above the floor.
ELECTRICAL
The power to this appliance is supplied by a safety-isolating transformer. Wiring connection points are available on one side the heated towel
ladder through either the top or the bottom mounting legs – In order to make the connection on the opposite side it is necessary to turn the ladder
upside down (the ladder design is symmetrical). Your electrician must install an isolating switch and/or timer in order to control the mains supply to the
safety-isolating transformer.
PRE INSTALLATION REQUIREMENTS
•Provisionmustbemadeforaventilated, serviceable location of the supplied safety-isolating transformer. The supplied 2-core wire must be
installed from the safety-isolating transformer to the installation location of the heated towel ladder (any leg). This wiring should be concealed
inside the wall and should protrude through a hole in the wall surface (minimum 150mm protrusion) at the position of any one of the four
mounting legs of the heated towel ladders’ intended location.
•Theheatedtowelladdermountinglegscoversanarea of 20mm x 40mm. It is therefore essential that the hole in the wall surface where the wire
protrudes is no more than 12mm diameter to ensure that the mounting leg covers the hole completely.
•Provisionshouldbemadeforatimertocontrolthe mains supply to the safety-isolating transformer. If no timer is used (not recommended) then
an isolating switch must be installed by your electrician.
PLEASE TAKE NOTE: USE THE SUPPLIED WIRE – For ladders < 120W a 3 meter length of 15 AWG (1.65mm2) wire is supplied. For ladders >
120W a 3 meter length of 12 AWG (3.3mm2) wire is supplied – DO NOT CUT or EXTEND THIS WIRE
TOWEL LADDER TEMPERATURE
How hot should my towel ladder be: The temperature of the towel ladder will vary depending on factors like the ambient temperature, how many
towels are covering the rails, and the moisture content of the towels. On a cold day with no towels on the rails, the ladder will feel only lukewarm to the
touch. On a hot day with thick dry towels covering the rails completely, the ladder will be very hot to the touch – to the point where it will feel very
uncomfortable to continue to keep your hand on the rail. Only the horizontal rails are heated.
Towel ladder too cold: Please note that the horizontal heated rails of the ladder have a surface area of more than twice that of conventional heated
towel rails (round or square tubular rails). It is for this reason that if no towel is draped over the heated towel ladder, the rails will cool substantially and
will not remain hot to the touch. Full temperature will only be achieved when there is a towel covering the rails.
Towel ladder too hot: The temperature of the ladder may be reduced using a light dimmer or an Eco Timer connected to the safety-isolating
transformer if required.
USE THE SUPPLIED WIRE - DO NOT CUT or EXTEND THIS WIRE

INSTALLATION PROCEDURE – HYBRID HEATED TOWEL LADDERS
1. Using the supplied MDF template
•Applythesupplieddouble-sidedtapetotheMDFtemplate and
remove the backing.
•Feedthewireprotrudingfromthewall(asdescribed above) through
the larger (10mm) hole in the MDF template.
•UsingaspiritlevelsticktheMDFtemplatesquarely to the wall.
•Usingan8mmbitandtheMDFtemplateasaguide,drill four holes
in the wall surface to a depth of 40mm.
2. Fix the mounting legs to the wall
•RemovetheMDFtemplateanddoublesidedtape.
•Insertthe4suppliedwallplugsintotheholesinthe wall.
•Ifnecessaryuseasharpbladetotrimthewallplug so that they are
flush with the wall surface.
•Fastenthefourmountinglegstothewallusingthe large stainless
steel screws (4 supplied). Note the orientation of the mounting legs
and the position of the screws in the diagram.
3. Install the ladder on the mounting legs – Top
•Loosenthefourgrubscrewsonthereversesideofthe ladder.
•Slidetheleftandrightaluminiumcoverstowardsthe top of the
ladder so that the top fixing holes are exposed.
•Iftheelectricalconnectionisthoughoneofthetop mounting legs
then feed the wire protruding from the wall through the larger hole in
the aluminium cover.
•Using4suppliedsmallstainlesssteelscrews;attach the aluminium
covers to the top mounting legs (top left shown above).
4. Install the ladder on the mounting legs – Bottom
wwwww
•Slidetheheatedtowelladderupwardsuntilthebottom fixing holes
on the aluminium covers are exposed.
•Iftheelectricalconnectionisthoughoneofthebottom mounting
legs then feed the wire protruding from the wall through the larger
hole in the aluminium cover.
•Using4suppliedsmallstainlesssteelscrews;attach the aluminium
cover strips to the bottom mounting legs (bottom left shown above).
•Slidetheheatedtowelladderdownwardsuntiltheleft and right side
channels are flush with the aluminium covers (top and the bottom).
•Lightlytightenthe4screwsattherearoftheladder using the
supplied 3mm allan key.
5. Electrical connection
•Trimthewirestolengthandmakingsuretokeepthem as short as
possible as there is limited space available for the connection joint.
•Connectthe12-voltsupplyusingthesuppliedcrimp terminals.
•Switchonthemainssupplytothesafety-isolatingtransformer and
allow 30 to 60 minutes to allow rail to reach maximum temperature.
•Once tested, fit the supplied chrome caps to the ends of the side
channels and remove the green protective green film.
Models > 120W will
have 2 pairs of wires
connected in parallel

Installation Guide
Hybrid Towel Ladders – Non Heated
Models: Hybrid 420, Hybrid 720, Hybrid 1020, Hybrid 1320
Version: 5.01
www.avenir.com.au
OVERVIEW
Thank you for choosing AVENIR Bathroom Accessories and for supporting a 100% Australian designed and manufactured product.
PLEASE TAKE NOTE: The installation procedure for Avenir products may be different from other products and may not be common knowledge.
Please read this installation guide carefully. Experience has shown that most issues arise as a result of either our installation procedure not being
followed or the supplied fixings not being used. Please use the supplied fixings as they have been carefully selected and tested to suit the
application. Our warranty covers only manufacturing and workmanship defects, not application suitability or issues with installation.
AVENIR Hybrid towel ladders are designed to suit stud walls with tiles or masonry walls. Non-masonry walls with no tiles will require a
timber substrate directly behind each point where the ladder is fixed to the wall. In this case follow the procedure below, with the
exception that no wall plugs are required.
SAFETY
This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person
responsible for their safety. Children should be supervised to ensure they do not play with the appliance.
INSTALLATION PROCEDURE – NON HEATED TOWEL LADDERS
Step 1
•Apply the supplied double-sided tape to the MDF mounting template and remove the backing.
•Using a spirit level, stick the template squarely to the wall at the desired location.
•Using an 8mm bit and the MDF mounting template as a guide, drill four holes in the wall surface to a
depth of 40mm.
•Remove the mounting template and double sided tape.
Step 2
•Insert the 4 supplied wall plugs into the holes in the wall.
•If necessary use a sharp blade to trim the wall plugs so that they are flush with the wall surface.
•Fasten the four mounting legs to the wall using the 4 supplied large stainless steel screws. Note the
orientation of the mounting legs and the position of the screws in the diagram.
Step 3
•Remove the plastic protective film from the towel ladder prior to installation.
•Loosen the four grub screws on the reverse side of the ladder (2 turns only).
•Slide the left and right aluminium covers towards the top of the ladder so that the top fixing holes are
visible.
•Using 4 supplied small stainless steel screws; attach the aluminium covers to the top mounting legs.
Step 4
•Slide the heated towel ladder upwards until the bottom fixing holes on the aluminium covers are visible.
•Using 4 supplied small stainless steel screws; attach the aluminium cover strips to the bottom mounting
legs. Slide the heated towel ladder downwards until the left and right towel ladder side channels are flush
with the aluminium covers at the top and the bottom.
•Lightly tighten the 4 grub screws at the rear of the ladder – only tighten until the top of the grub screw is
flush with the surface of the aluminium covers.
•Fit the 4 chrome caps to the ends of the towel ladder side channels.
Step 1
Step 2
Step 3
Step 4

WARRANTY / TROUBLE
SHOOTING
12V Heated Towel Ladders
and Individual Rails
Ver 2.1
Avenir Warranty
The warranty on this product only covers
manufacturing and workmanship defects
does not cover application suitability or
installation
following:
•
A lack of understanding about the supplied transformer
•Thei
nstallation procedure not being followed
•Thesuppliedhardwarenotbeingused.
Overview
To
date there has never been a case where the element
it is highly unlikely that the ladder itself is faulty.
Having the transformer fail is a possibility
information:
1. Ensure the transformer is working
The transformer supplied with the ladder or rails
cannot
of the correct wattage – see
acceptable range printed on the transformer
less than the minimum. You also
need to cycle the 240V mains supply off
to switch on. The easiest test is
to connect it to a resistive load
It is important tha
t the transformer is in a located in a
2. Ensure the ladder or rail has never
been connected to mains
This is a low voltage device
and therefore uses a transformer
to mains, this would cause the elements to burn out
immediately
return
the ladder to our factory address to have the elemen
the individual rails, the required replacement elements could be sent to the desired address.
3. Ensure the
correct length of wiring has been used
With low voltage products, volt drop
is a very important consideration
and wire gauge has been carefully selected for the wattage of each model
of energy/heat in the rail(s).
Likewise, if it is shortened th
modification. Using the wrong gauge of
wire is a fire hazard
4. Ensure the supplied crimp terminals
(ladders only)
It is important that the supplied crimps ha
ve been used.
essential. Our crimps have been carefully selected to best suite
together and insulate with tape.
Connecting this product inappropriately
PLEASE NOTE:
If all the installation requirements have
been met and the
case please fill in the form below and
fax a signed copy
assistance.
Name:
Address:
Contact Number:
Retailer:
Electrician Name:
Electrician Licence Number:
Problem/Fault:
Acknowledgement
I have read and understand the above and
confirm
consult your installer for clarification.
Should it become evident that the problem is an installation issue and not a product
issue, I understand th
at I will be held liable for any
___________________
_____________
Name: Sign
:
SHOOTING
GUIDE
and Individual Rails
www.avenir.com.au
manufacturing and workmanship defects
and only
when installed by a licenced electrician.
installation
issues.
Experience has shown that most issues arise as a result of
A lack of understanding about the supplied transformer
nstallation procedure not being followed
date there has never been a case where the element
s of the heated towel ladder or individual rails have failed.
We therefore suggest
Having the transformer fail is a possibility
and should be tested
cannot
simply be tested with a multi-
meter. Testing requires it to be connected to a load
acceptable range printed on the transformer
.
NOTE that if you have less than 3 rails the wattage may be
need to cycle the 240V mains supply off
and on AFTER
the load is applied in order for the transformer
to connect it to a resistive load
– e.g. a halogen lamp (not LED)
of the correct wattage
t the transformer is in a located in a
ventilated serviceable location - typically in t
he ceiling directly above the rail(s).
been connected to mains
and therefore uses a transformer
(supplied with the product). Should the ladder or rails
be connected direc
immediately
. Should this be the case, it will be evident
upon inspection. Please
the ladder to our factory address to have the elemen
ts replaced – The cost is $25 / element (one element per
rail).
the individual rails, the required replacement elements could be sent to the desired address.
correct length of wiring has been used
is a very important consideration
. For this reason
it is important to use the supplied wire
and wire gauge has been carefully selected for the wattage of each model
. If this wire is extended
then the result will be a
Likewise, if it is shortened th
en the rail may get hotter than expected. Use the supplied wire without
wire is a fire hazard
.
(ladders only)
have been used an
d all connections are in a good condition
ve been used.
Low voltage ladders draw very high currents and therefore
a good connection is
essential. Our crimps have been carefully selected to best suite
this application. It is NOT ACCEPTABLE
to simply wind the wir
Connecting this product inappropriately
is a fire hazard.
been met and the
issue is still unresolved, it is most
likely that the transformer
fax a signed copy
to 02 9476 5833 or email it to [e-mail]
so we can arrange for further
Purchase Date:
Product Model:
Contact Number:
Transformer Location:
confirm
that all the installation requirements mentioned are met.
If unsure
Should it become evident that the problem is an installation issue and not a product
at I will be held liable for any
costs incurred.
_____________
______
___________________
:
Date:
when installed by a licenced electrician.
It
Experience has shown that most issues arise as a result of
one of the
We therefore suggest
and should be tested
using the below
meter. Testing requires it to be connected to a load
NOTE that if you have less than 3 rails the wattage may be
the load is applied in order for the transformer
of the correct wattage
.
he ceiling directly above the rail(s).
be connected direc
tly
upon inspection. Please
rail).
In the case of
it is important to use the supplied wire
– the length
then the result will be a
dramatic loss
en the rail may get hotter than expected. Use the supplied wire without
d all connections are in a good condition
a good connection is
to simply wind the wir
es
likely that the transformer
has failed. In this
so we can arrange for further
If unsure
, please
Should it become evident that the problem is an installation issue and not a product
___________________

WARNING
Installer: Please read this before you begin.
1. NEVER CONNECT TO MAINS
This is a 12V device; the transformer is in the box
2. USE THE SUPPLIED WIRE- DO NOT CUT OR EXTEND
Models <120W: 3 meters x 15 AWG wire is supplied
Models >120W: 3 meters x 12 AWG wire is supplied
3. USE THE SUPPLIED CRIMP TEMINALS
The supplied crimps have been carefully selected to accommodate high currents
4. TRANSFORMER IN A SERVICEABLE VENTILATED LOCATION
The transformer may need replacing and should be easy to get to and ventilated
5. TRANSFORMER IS WITHIN THE WATTAGE RANGE
If one 1 or 2 rails are installed then the wattage is probably below the minimum
6. TO BE INSTALLED BY A LICENSED ELECTICIAN
The warranty is VOID if not installed by a licensed electrician
And Finally -
7. PLEASE READ OUR INSTALLATION GUIDE
The installation procedure for this product is different to other heated towel rails