WARRANTY / TROUBLE
12V Heated Towel Ladders
Ver 2.1
Avenir Warranty
The warranty on this product only covers
manufacturing and workmanship defects
does not cover application suitability or
following:
•
A lack of understanding about the supplied transformer
•Thei
nstallation procedure not being followed
•Thesuppliedhardwarenotbeingused.
Overview
To
date there has never been a case where the element
it is highly unlikely that the ladder itself is faulty.
Having the transformer fail is a possibility
information:
1. Ensure the transformer is working
The transformer supplied with the ladder or rails
of the correct wattage – see
acceptable range printed on the transformer
less than the minimum. You also
need to cycle the 240V mains supply off
to switch on. The easiest test is
to connect it to a resistive load
It is important tha
t the transformer is in a located in a
2. Ensure the ladder or rail has never
This is a low voltage device
and therefore uses a transformer
to mains, this would cause the elements to burn out
return
the ladder to our factory address to have the elemen
the individual rails, the required replacement elements could be sent to the desired address.
3. Ensure the
correct length of wiring has been used
With low voltage products, volt drop
is a very important consideration
and wire gauge has been carefully selected for the wattage of each model
of energy/heat in the rail(s).
Likewise, if it is shortened th
modification. Using the wrong gauge of
4. Ensure the supplied crimp terminals
It is important that the supplied crimps ha
essential. Our crimps have been carefully selected to best suite
together and insulate with tape.
Connecting this product inappropriately
PLEASE NOTE:
If all the installation requirements have
case please fill in the form below and
assistance.
Name:
Address:
Contact Number:
Retailer:
Electrician Name:
Electrician Licence Number:
Problem/Fault:
Acknowledgement
I have read and understand the above and
consult your installer for clarification.
Should it become evident that the problem is an installation issue and not a product
issue, I understand th
at I will be held liable for any
___________________
Name: Sign
GUIDE
manufacturing and workmanship defects
and only
when installed by a licenced electrician.
issues.
Experience has shown that most issues arise as a result of
A lack of understanding about the supplied transformer
nstallation procedure not being followed
date there has never been a case where the element
s of the heated towel ladder or individual rails have failed.
Having the transformer fail is a possibility
simply be tested with a multi-
meter. Testing requires it to be connected to a load
acceptable range printed on the transformer
.
NOTE that if you have less than 3 rails the wattage may be
need to cycle the 240V mains supply off
and on AFTER
the load is applied in order for the transformer
to connect it to a resistive load
– e.g. a halogen lamp (not LED)
t the transformer is in a located in a
ventilated serviceable location - typically in t
he ceiling directly above the rail(s).
and therefore uses a transformer
(supplied with the product). Should the ladder or rails
. Should this be the case, it will be evident
the ladder to our factory address to have the elemen
ts replaced – The cost is $25 / element (one element per
the individual rails, the required replacement elements could be sent to the desired address.
correct length of wiring has been used
is a very important consideration
. For this reason
it is important to use the supplied wire
and wire gauge has been carefully selected for the wattage of each model
. If this wire is extended
then the result will be a
Likewise, if it is shortened th
en the rail may get hotter than expected. Use the supplied wire without
.
have been used an
d all connections are in a good condition
Low voltage ladders draw very high currents and therefore
essential. Our crimps have been carefully selected to best suite
this application. It is NOT ACCEPTABLE
Connecting this product inappropriately
is a fire hazard.
issue is still unresolved, it is most
likely that the transformer
to 02 9476 5833 or email it to info@avenir.com.au
so we can arrange for further
Purchase Date:
Product Model:
Contact Number:
Transformer Location:
that all the installation requirements mentioned are met.
Should it become evident that the problem is an installation issue and not a product
at I will be held liable for any
costs incurred.
______
Date:
when installed by a licenced electrician.
It
Experience has shown that most issues arise as a result of
one of the
using the below
meter. Testing requires it to be connected to a load
NOTE that if you have less than 3 rails the wattage may be
the load is applied in order for the transformer
.
he ceiling directly above the rail(s).
tly
In the case of
it is important to use the supplied wire
– the length
then the result will be a
dramatic loss
en the rail may get hotter than expected. Use the supplied wire without
d all connections are in a good condition
es
likely that the transformer
has failed. In this
so we can arrange for further
, please
Should it become evident that the problem is an installation issue and not a product
