Axis S3008 User manual

AXISS3008Recorder
UserManual

AXISS3008Recorder
Aboutyourdevice
Aboutyourdevice
AXISS3008Recorderisacompactnetworkvideorecorderwithabuilt-inPoEswitchforeasinstallation.Thedevicefeaturesa
surveillance-gradeharddrive.ItalsoincludesaUSBportforeasexportofvideofootage.Therecordercomesintwomodels–
includinga2TBora4TBharddrive.
HowmanycamerascanIconnecttotherecorder?
UptoeightdevicescanbeconnectedtothePoEswitchoftherecorder.
Howmuchpowercantherecordersupplytothecameras?
ThesearethelimitationsforpoweroverEthernet(PoE):
•TherecordercansuppluptoeightdeviceswithPoE.
•Thetotalamountofpoweravailableis65W.
•Eachnetworkportsupportsupto15.4W(PoEClass3)atthePoEport(PSE)and12.95Wonthecameraside(PD).
•TheswitchallocatesPoEpowerbasedonthePoEclassoftheconnecteddevice.
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AXISS3008Recorder
Getstarted
Getstarted
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/63362
TheAXISS3008RecorderisusedwiththeAXISCompanionvideomanagementsoftware.
GetstartedwithAXISCompanion
Note
Internetaccessisrequiredduringthesstemsetup.
Installationoverview:
1.RegisteraMyAxisaccountonpage3
2.Installthehardwareonpage3
3.Installthedesktopapponpage4
4.reateasiteonpage4
5.Installthemobileapponpage5
Resultofsysteminstallation:
•ThermwareisupgradedonallAxisdevices.
•Apasswordissetforthedevices.
•Therecordingsareenabledwithdefaultsettings.
•Theremoteaccessisenabled.
RegisterayAxisaccount
RegisteraMyAxisaccountataxis.com/my-axis/login
Installthehardware
1.Installourcamerahardware.
2.ConnecttherecordertoournetworkviatheLANport.
Note
Ifouhavenorecorder,thenouneedacamerawithanSDcardifouwanttobeabletorecordvideo.
3.Connectthecamerastotherecorder’sintegratedPoEswitchoranexternalPoEswitch.
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AXISS3008Recorder
Getstarted
4.Connectthecomputertothesamenetworkastherecorder.
5.Connectthepowersuppltotherecorder.
Important
Youmustrstconnectthepowercordtotherecorder,andthenconnectthepowercordtothepoweroutlet.
6.Waitafewminutesfortherecorderandcamerastobootupbeforeproceeding.
CAUTION
Keeptherecorderinawellventilatedenvironmentandwithplentofemptspacearoundtherecordertoavoidoverheating.
Installthedesktopapp
1.Gotoaxis.com/products/axis-companionandclickownloadtodownloadtheAXISCompaniondesktopappforWindows.
2.SigninusingourMyAxisaccount.
3.Readthelicenseagreement,andselectoneofthealternativestoproceed.
4.Savetheletoalocationofourchoice.
5.Openthele,andclickRuntostarttheinstallation.
6.Ifouwanttoallowtheapptomakechangesonourdevice,clickYes.
7.SelectlanguageandclickOK.
8.Followthesetupwizard.
Createasite
Towatchthisvideo,gotothewebversionofthisdocument.
www.axis.com/products/online-manual/63362
Asiteisasinglepointofentrtoasurveillancesolution,forexampleallcamerasinastore.Youcankeeptrackofseveralsites
throughasingleMAxisaccount.
Note
IfouhaveusedanearlierversionofAXISCompanion,thenoumighthavedevicesthatarenotsupportedinAXIS
Companionversion4.Unsupporteddevicesincludethird-partNASdevicesandoldAxisdeviceswitharmwarethatcan’t
beupdatedto8.40orlater.Thewizardwillinformouaboutansuchissuesandhelpoutoaddressthem.
Note
SitesthatwerecreatedinanearlierversionthanAXISCompanionversion4,willnotappearinthelistofsites.Youcanread
theMigrationGuide(availableonthesupportwebpage)formoreinformation.
1.StarttheAXISCompaniondesktopapp.
2.SigninwithourMyAxisaccount.
3.ClickGetstarted.
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AXISS3008Recorder
Getstarted
4.Nameoursiteandenterourcompanname.
5.ClickNext.
6.Selectthedevicesouwanttoaddtooursite.
Ifandevicesarepassword-protected,thenoumustenterthepasswordforthembeforethecanbeselected.
Note
Ifouhavedevicesthatarenotsupported,thenoucanclickReadmoretondourwhthearenotsupported.
7.ClickNext.
8.Enterapassword.
ThispasswordisusedforaccessingthedevicewebpagesorofinemodeintheAXISCompanionmobileapp.
9.ClickNext.
10.Settiltorientation,bspecifinghowthecameraismounted,ceiling,wallordesk.
11.OntheReadytoinstallpage,theremightbealistofcamerasthatneedtoberestored.Ifso,clicktheRestoredevice
linktoxtheissueonthedevicewebpage.
12.ClickFinishandwaitwhileAXISCompanionconguresthecameras.
Note
Thecongurationmatakeseveralminutes.
Forgetting-startedvideotutorials,seeAXISompaniontutorials.
Installthemobileapp
Note
ItisnotpossibletoinstalltheAXISCompanion360camerawiththeapp.Youhavetoinstallthecamerawiththe
AXISCompanionWindowsclient.Also,clientdewarpingiscurrentlnotsupportedbtheAXISCompanionmobileapp.
1.GotoourAppstoreorGooglepla.
2.SearchforAXISCompanion4anddownloadtheapp.
3.SignintoAXISCompanionwithourMyAxisaccount.
Tondoutmoreonhowtousetheapp,seeAXISompaniontutorials.
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AXISS3008Recorder
Productoverview
Productoverview
1USBport
2StatusLED
3Powerbutton
4HarddriveLED
5Alarmbuzzer
6Harddrive
7Grounding
8ontrolbutton
9LANport
10PoEport(8x)
11Powerinput
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AXISS3008Recorder
Troubleshooting
Troubleshooting
ThestatusLEgivesyouthefollowinginformation:
StatusLEIndication
GreenTherecorderisonandthestatusisok.
OrangeTherecorderisstartingup,orthermwareisupgrading.WaituntiltheLED
turnsgreen.
RedThiscanmeanthatthePoEbudgetisexceeded.Ifoujustconnectedadeviceto
therecorder,trtoremoveitagain.FormoreinformationaboutPoElimitations,
seeHowmuchpowercantherecordersupplytothecameras?onpage2.
TheharddriveLEgivesyouthefollowinginformation:
HarddriveLEIndication
GreenTheLEDisashinggreenwhendataiswrittentotheharddrive.
RedArecordingdisruptionhasoccurred.GotoSystem>Storageformore
information.
Thebuzzersoundsforthisreason:
•ThePoEbudgetisexceeded.Ifoujustconnectedadevicetotherecorder,trremovingitagain.Formoreinformation
aboutPoElimitations,seeHowmuchpowercantherecordersupplytothecameras?onpage2
Note
Youcanstopthebuzzerwithashortpressofthepowerbutton.
Therecordershutsdown:
•Therecorderissevereloverheated.
Powerbutton
•Toshutdowntherecorder,longpressthepowerbuttonuntilthebuzzermakesabriefsound.
•Tosilencethebuzzer,shortpressthepowerbutton.
Controlbutton
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactordefaultsettings.SeeHardresetarecorderonpage8.
•ConnectingtoanAXISVideoHostingSstemservice.Toconnect,pressandholdthebuttonforabout3secondsuntilthe
statusLEDashesgreen.
Technicalissues,cluesandsolutions
IssueSolution
Mrecordingsarenot
available.
GotoFixcommonissuesonpage8.
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AXISS3008Recorder
Troubleshooting
Icannotconnecttom
cameras.
GotoFixcommonissuesonpage8.
Ireceiveerrornotication:
“Nocontact”.
GotoFixcommonissuesonpage8.
Msitesdonotappearinm
mobileapp.
Makesureouhaveversion4oftheAXISCompanionmobileapp.
Fixcommonissues
Beforeourestart,congureorresetourdevices,werecommendthatoutosaveasstemreport.
SeeSaveasystemreportonpage9.
1.Checkthatourcamerasandrecorderhavepower.
2.Checkthatouareconnectedtotheinternet.
3.Checkthatthenetworkisworking.
4.Checkthatthecamerasareconnectedtothesamenetworkasthecomputer,unlessouareremote.
Stillnotworking?
5.Makesurethatourcameras,recorderandAXISCompaniondesktopapphavethelatestrmwareandsoftwareupdates.
SeeUpgradermwareonpage8.
6.RestarttheAXISCompaniondesktopapp.
7.Restartoucamerasandrecorder.
Stillnotworking?
8.Makeahardresetonthecamerasandtherecorder,tocompletelputthembacktofactordefaultsettings.
SeeandHardresetarecorderonpage8.
9.Addtheresetcamerastooursiteagain.
Stillnotworking?
10.SaveasstemreportandcontactAxistechnicalsupport.
SeeSaveasystemreportonpage9.
Upgradermware
Newrmwareupdatesbringoutothelatestandimprovedsetoffeatures,functions,andsecuritenhancements.
1.Gototheleaderdevicewebpage.
2.GotoSystem>MaintenanceandclickUpgradeunderFirmwareupgrade.
3.Followtheinstructionsonthescreen.
Hardresetarecorder
WARNING
Movetherecordervergentlwhileitisswitchedon.Suddenmovesorshocksmadamagetheharddrive.
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AXISS3008Recorder
Troubleshooting
WARNING
Ahardresetwillremovethesavedencrptionpasswordfortheharddrive.Failuretoremembertheencrptionpasswordfor
anencrptedharddrivewillresultinpermanentlossofallrecordings.
Note
Ahardresetwillresetallthesettings,includingtheIPaddress.
1.Switchofftherecorder:
Pressthepowerbuttononthefrontoftherecorderfor4-5secondsuntilouhearabeep.
2.Waituntiltherecorderisswitchedoff,thenturnitovertoaccessthecontrolbutton.
3.Pressandholdthecontrolbutton.Pressandreleasethepowerbuttontostarttherecorder.Releasethecontrolbutton
after15-30secondswhentheLEDindicatorashesamber.
4.Slowlputtherecorderbackinitsplace.
5.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenresettothefactordefault
settings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90
6.Resetourcamerasconnectedtotherecorder.See.
7.Ifourharddriveisencrpted,thenitmustbemountedmanuallaftertherecorderisreset:
7.1Gotothedevicewebpage.
7.2GotoSystem>StorageandclickMount.
7.3Entertheencrptionpasswordusedwhenencrptingtheharddrive.
Ican'tlogintotheproduct'swebpage
Ifousetapasswordfortheproductduringconguration,andlateraddthatproducttoasite,oucannolongerlogintothe
product'swebpagewiththepasswordou'veset.ThisisbecauseAXISCompanionsoftwarechangesthepasswordsofalldevicesin
thesite.
Tologintoadeviceinoursite,tpetheusernamerootandoursitepassword.
Howtoeraseallrecordings
1.Gotothedevicewebpage>System>Storage.
2.SelectFormatandclickUsetool.
Note
Thisprocedureerasesallrecordingsfromtheharddrive,butthecongurationoftherecorderandthesitedoesn’tchange.
Saveasystemreport
1.InAXISCompanion,goto>Savesystemreport.
2.WhenouregisteranewcaseatAxisHelpdesk,attachthesstemreport.
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AXISS3008Recorder
eedmorehelp?
eedmorehelp?
Usefullinks
•AXISompanionusermanual
Contactsupport
Contactsupportataxis.com/support.
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UserManualVer.M2.3
AXISS3008RecorderDate:June2020
©AxisCommunicationsAB,2020PartNo.T10152902