Balboa Water Group SUPER WOW SPA PUMP User manual

SUPER WOW SPA PUMP
Owner’s and Operator’s Manual
for Installation, Operation, and Service
40756-99 Rev C December 18, 2009

Intellectual Property
All Intellectual property, as defined below, owned by or which is otherwise the property of Balboa
Water Group or its respective suppliers relating to the Balboa Water Group Super Wow Spa Boost
Pump, including but not limited to, accessories, parts, or software relating there to (the Super Wow
Spa Boost Pump), is proprietary to Balboa Water Group and protected under federal laws, state laws,
and international treaty provisions. Intellectual Property includes, but is not limited to, inventions
(patentable or unpatentable), patents, trade secrets, copyrights, software, computer programs, and
related documentation, and other works of authorship. You may not infringe or otherwise violate the
rights secured by the Intellectual Property. Moreover, you agree that you will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer, decompile, disassemble, or otherwise attempt to
create source code from the software. No title to or ownership in the Intellectual Property is transferred
to you. All applicable rights of the Intellectual Property shall remain with Balboa Water Group and its
suppliers.
End User Warning
This Technical Service / Operator’s Manual is provided solely to aid qualified spa service technicians
in troubleshooting and repairing spas with control systems manufactured by Balboa Water Group.
Balboa controls have absolutely no end user serviceable parts. Balboa Water Group does not authorize
attempts by the spa owner/user to repair or service any Balboa products. Non-qualified users should
never open or remove covers, as this will expose dangerous voltage points and other dangerous risks.
Please contact your dealer or authorized repair center for service.
©2009 Balboa Water Group. All rights reserved.

TECHNICAL INFORMATION
Inlet (Suction): ABS Barrel Union to suit 2” I.D PVC pipeUÊ
Outlet (Discharge): ABS Barrel Union to suit 2” I.D PVC pipeUÊ
Max Working Pressure: 300 kPaUÊ
Water Temperature Range: 5°C – 42°CUÊ
IP Rating: IPX5. Electrical Rating: 230-240V 50Hz single phaseUÊ
Motor: Built in auto reset overload protection.UÊ
Recommended pH Range: 7.2 - 7.8 (Guide Only)UÊ
Maximum Ambient temperature: 55°CUÊ
INSTALLATION INSTRUCTIONS
This pump must be supplied from a circuit protected by a residual current device (RCD).
Super Wow Spa Boost Pump is electrically connected. Ensure that it is isolated from electrical supply
during installation and any subsequent service work.
The pump should be installed and serviced by a suitably qualified person in order to avoid hazard.
These instructions are a guide only. Should you the installer or owner be unfamiliar with the correct
installation or operation of this type of equipment, you should contact the distributor/manufacturer
for the correct advice before proceeding with the installation or operation of the product.
Freezing conditions will damage the unit, as water expands as it freezes. Do not use the pump if
there is a possibility that the water in the pump is frozen.
The pump is not intended for use by young children or infirm persons without supervision. Young
children should be supervised to ensure that they do not play with the pump.
The Super Wow Spa Boost Pump is NOT a self-priming pump. Ensure there is sufficient water to
completely fill the pump casing (flooded suction) before operating the pump.
Incorrectly installed or tested equipment may fail, causing severe injury or property damage. Read
the following instructions in this owner’s manual when installing and operating
equipment. This manual should be furnished to the end user of this pump. This
manual must be read and understood before operation and followed during
operation.
Have a trained pool professional perform all pressure tests.
1. Do not connect system to high pressure or mains water system.
2. The Super Wow Spa Boost Pump has been designed for domestic
Spa-pools only. They should not be used for any other purpose
without first consulting Balboa Water Group (BWG).

ELECTRICAL WIRING INSTRUCTIONS
Installation shall be in accordance with the national wiring rules (AS/NZS 3000) taking into account itsUÊ
ratings (Class I, IPX5). The pump is supplied with a plug connection designed to be connected to a
mating connection and cord for installation into a suitable spa pack or power supply.
However, depending on the installation conditions, selecting the correct Pool Zone for installation,UÊ
carrying equipotential bonding of the pump that might be required, and selecting/installing the supply
through GFCI / RCD (see below) will require a qualified electrician. Do not use extension leads, as they
are unsafe in and around pool zone. The pump must be supplied from a circuit protected by a GFCI
/ RCD (also known as a Ground Fault Circuit Interrupter [America]; or, in Europe, an RCD [Residual
Current Device], or ELCB [Electrical Leakage Circuit Breaker]).
Incorrect voltage can cause fire or seriously damage pump and voids warranty. Voltage at pump mustUÊ
not be more than 6% above or 10% below motor nameplate rated voltage or pump may overheat,
causing overload tripping and reduced component life. If voltage is less than 90% or more than 106% of
rated voltage when pump is running at full load, consult the power company.
The terminal for connection of the external equipotential bonding conductor is provided on the bottomUÊ
of the motor body. Remove paint from the terminal surface and use a bolt of suitable size with some
means of security against loosening (spring washer, lock washer, or crown type lock) to secure the
conductor lug or other suitable termination means.
As the motor housing is made of aluminium, its direct connection to the copper equipotentialUÊ
conductors shall be avoided to reduce the risk of corrosion. The lug used shall be of metal having low
electrochemical potential to both copper and aluminium, such as tin/chromium plated copper.
Provide adequate ventilation to prevent the motor from overheating (minimum free distance from theUÊ
back of the motor is 100mm and min. area is 50cm2). Without adequate ventilation the pump motor may
overheat causing the pump to stop.
These instructions shall be passed to the end user /operator.UÊ
BASIC OPERATION AND MAINTENANCE INSTRUCTIONS
The pump operator or owner must be provided with this owner’s manual. This must be read beforeUÊ
operation, and followed during operation.
The pump is not intended for use by young children or infirm persons without supervision. YoungUÊ
children should be supervised to ensure that they do not play with the pump.
NEVER run pump dry. Running pump dry may damage seals, causing leakage and flooding.UÊ
Fill pump with water before starting motor.
Service & Maintenance
To avoid dangerous or fatal electrical shock hazard, turn OFF power to motor and remove plug fromUÊ
power outlet before working on pump or motor.
No lubrication or regular maintenance is needed beyond reasonable care.
Fire and burn hazard. Modern motors run at high temperatures. To reduce risk of fire, do not allowUÊ
leaves, debris, or foreign matter to collect around the pump motor. To avoid burns when handling the
motor, let it cool for at least 20 minutes before trying to work on it. A thermal overload switch protects
the motor from heat damage during operation.
When pump is not in use and there is a risk of frost, empty it completely through the drain plug.UÊ
Pump should only be serviced by qualified personnel. For best results, use only genuine service parts.UÊ
Be sure to prime pump before starting.
No lubrication or regular maintenance is needed beyond reasonable care. When pump is not in use andUÊ
there is a risk of frost, empty it completely through the drain plug. If shaft seal is worn or damaged,
consult your BWG authorized service agent.

There are no user serviceable parts in the pump. Any service shall be done by suitably qualifiedUÊ
personnel. For best results, use only genuine BWG factory parts.
To avoid hazards, turn OFF power to pump and remove plug from outlet before working on it. ReleaseUÊ
all pressure from the pump and piping system.
GFCI / RCD tripping indicates an electrical problem. If GFCI / RCD trips and will not reset, have aUÊ
qualified electrician inspect and repair the electrical system. If service is required to the power cord,
it must be replaced with the specialized power cord assembly by a service agent or similarly qualified
personnel in order to avoid a hazard. Warranty is void if unauthorized modifications are made to any
component.
If servicing of the unit is required at any time, a service record should be kept listing details ofUÊ
the problem.
TROUBLE SHOOTING GUIDE
Symptom Cause Remedy
Low water
pressure, low
ow from
pump.
Suction leaks / lost
prime.
Pump must be primed; make sure
that the pump casing is full of water.
Refer priming instructions.
Make sure there are no leaks in
suction piping.
Make sure suction pipe inlet is well
below the water level to prevent
pump from sucking air.
Low voltage. Check voltage at motor terminals
and at meter while pump is running
- this check should be performed by
a qualied electrician only. If voltage
is low check for loose connections
or consult your power company.
Clogged pipe / strainer /
impeller / lter system.
Ensure trap is not clogged with
debris; clean basket and/or lter.
Make sure that the impeller is not
clogged. This should be checked by
qualied personnel only.
No water
coming from
pump (Pump
is working).
Air ingress to system. Prime the pump. Check that there
are no air leaks in the suction piping
or ttings.

Pump does
not work.
Motor termal overload
tripped.
Check for required ventilation and
cooling. If temperature is above the
pump’s maximum ambient, turn o
pump until it cools down.
No power at outlet. Use another electrical appliance that
is known to work to check power
outlet.
Blown fuse / Circuit
breaker supplying the
power outlet.
Check and call electrician if
necessary.
Motor burnt out due to
voltage spike or ooded
by water.
The motor may need replacing.
Pump running
too slow.
Motor capacitor may be
damaged.
Check line voltage; if less that 90%
or more that 106% of rated voltage
consult a licensed electrician.
Water leaking
from between
the casing and
motor.
Casing bolts are not
tightened sufciently;
worn mechanical seal
requires replacing.
Switch o the power to the pump.
Tighten the casing bolts or replace
the mechanical seal as required.
TROUBLE SHOOTING GUIDE (Continued)
SAVE THESE INSTRUCTIONS
FAILURE TO FOLLOW INSTRUCTIONS MAY RESULT IN
PERSONAL INJURY, DEATH OR PROPERTY DAMAGE