Benchmark Ideal Boilers Vogue S15IE User manual

USER GUIDE
VOGUE SYSTEM GEN2
S15IE S18IE S26IE S32IE
When replacing any part on this appliance, use only spare parts that you can be
assured conform to the safety and performance specification that we require.
Do not use reconditioned or copy parts that have
not been clearly authorised by Ideal Boilers.
July 2018 UIN 218174 A02

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S15 G.C. Appliance No. 41-750-97
S18 G.C. Appliance No. 41-750-98
S26 G.C. Appliance No. 41-750-99
S32 G.C. Appliance No. 41-796-01
THE BENCHMARK SERVICE INTERVAL RECORD MUST BE COMPLETED AFTER EACH SERVICE
Ideal Boilers is a member of the Benchmark scheme and fully supports the aims of the programme.
Benchmark has been introduced to improve the standards of installation and commissioning of central
heating systems in the UK and to encourage the regular servicing of all central heating systems to
ensure safety and efciency.
Natural Gas only
VOGUE SYSTEM IE GEN2
All Gas Safe Register installers carry a Gas Safe Register ID card, and have a registration number. Both should be recorded in the
Benchmark Commissioning Checklist. You can check your installer by calling Gas Safe Register direct on 0800 4085500.

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INTRODUCTION
The Vogue System IE GEN2 is a wall mounted, room sealed, condensing system boiler, featuring full sequence automatic spark
ignition and fan assisted combustion.
Due to the high efciency of the boiler, condensate is produced from the ue gases and this is drained to a suitable disposal point
through a plastic waste pipe at the base of the boiler. A condensate ‘plume’ will also be visible at the ue terminal.
SAFETY
Current Gas Safety (Installation & Use) Regulations or rules in force.
In your own interest, and that of safety, it is the law that this boiler must be installed by a Gas Safe Registered Engineer, in
accordance with the above regulations.
In IE, the installation must be carried out by a Registered Gas Installer (RGII) and installed in accordance with the current edition
of I.S. 813 “Domestic Gas Installations”, the current Building Regulations and reference should be made to the current ETCI
rules for electrical installation.
It is essential that the instructions in this booklet are strictly followed, for safe and economical operation of the boiler.
FOR ANY QUERIES PLEASE RING THE
IDEAL CONSUMER HELPLINE : 01482 498660
NOTE. BOILER RESTART PROCEDURE -
To restart the boiler, press “RESTART” hot key located below the colour screen. The appliance will now repeat
the ignition sequence if a heat demand is present.

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IMPORTANT NOTES
• This appliance must not be operated without the casing correctly tted and forming an adequate seal.
• If the boiler is installed in a compartment then the compartment MUST NOT be used for storage purposes.
• If it is known or suspected that a fault exists on the boiler then it MUST NOT BE USED until the fault has been corrected by
a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII).
•Under NO circumstances should any of the sealed components on this appliance be used incorrectly or tampered with.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or
lack of experience and knowledge, unless they have been given supervision or instructions concerning use of the appliance
by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
In cases of repeated or continuous shutdown a Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should
be called to investigate and rectify the condition causing this and carry out an operational test. Only the manufacturer’s original
parts should be used for replacement.
MINIMUM CLEARANCES
Clearances of 165mm above, 100mm below, 2.5mm at the sides. The minimum front clearance when built in to a cupboard is
5mm from the cupboard door but 450mm overall clearance is still required, with the cupboard door open, to allow for servicing.
Bottom clearance
Bottom clearance after installation can be reduced to 5mm.
This must be obtained with an easily removable panel to provide the 100mm clearance required for servicing.

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BOILER CONTROLS
CE
F
1
0 4
2
3
bar
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
39OC TO CYLINDER
ON
39°C min max
on
o
AB H D
A. Boiler Status
B. Burner On indication
Legend
C. Hot Keys
D. Central Heating Temp. Control
E. On / Off Control
F. Pressure Gauge
G
G. Hot Key Identication Text
H. Central Heating Status

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TO LIGHT THE BOILER. (REFER TO BOILER
CONTROLS)
1. Switch ON electricity to the boiler and check that all
external controls, e.g. programmer and room thermostat,
are ON.
2. Set the Central Heating temperature control (D) to ‘max’.
3. Set “off/on” control (E) to “on”.
The boiler will commence the ignition sequence supplying
heat, if required.
Note. In normal operation the boiler colour screen will display
the boiler operation mode.
Boiler frost protection - boiler will re if temperature is less
than 5 degrees C.
During normal operation the burner on indicator (B) will remain
illuminated when the burner is lit.
If the boiler has not lit, after 5 ignition attempts, the following
screen will be displayed.
IGNITION LOCKOUT
Check other gas appliances work
If pre-payment meter check credit
If not, contact gas supplier
Restart boiler.
If fault persists contact installer
01482 498663
EXITRESTART
Reset the boiler and the ignition sequence will be repeated.
OPERATION
Central Heating
With the external heating controls calling for heat, the “off/on”
control (E) set to ‘on’ and the Central Heating Temperature
Control (D) turned fully clockwise, the boiler will operate to
provide heat to the system. Note this will also provide heat to
the hot water system whose temperature will be controlled by
the independent cylinder thermostat.
When the cylinder thermostat is satised the system valves
will operate to direct all ow to the Central Heating circuit. If
the cylinder thermostat calls for heat the system valves will
operate to circulate hot water around the cylinder to heat the
stored water.
Note. If the pump has not operated in the last 24 hours it will
run briey to ensure it does not become seized.
The boiler controls the central heating radiator temperature
to a maximum of 80oC, adjustable via the Central Heating
temperature control (D).
Central Heating Knob Setting Flow Temp
Minimum 30ºC
Maximum 80ºC

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OVERHEAT LOCKOUT
With boiler o & system cold fill System to 1.0 Bar
Bleed radiators and refill system to 1.0 Bar
Check radiator valves are open.
Restart boiler.
If fault persists contact Installer
01482498660
EXITRESTART
WEATHER COMPENSATION
When the Weather Compensation option is tted to the system
then the Central Heating Temperature Control (D) becomes
a method of controlling room temperature. Turn the Central
Heating Temperature Control knob (D) clockwise to increase
room temperature and anti-clockwise to decrease room
temperature. Once the desired setting has been achieved,
leave the knob in this position and the system will automatically
achieve the desired room temperature for all outside weather
conditions.
TO SHUT DOWN THE BOILER
Set the off/on switch (E) to “off”.
TO RESTART THE BOILER
Repeat the procedure detailed in ‘To light the boiler’ (page 7).
Set the off/on control to ‘on’ and set the temperature control to
between 30ºC & 80ºC, referring to colour screen whilst adjusting.
FROST PROTECTION
If no frost protection is provided and frost is likely during a short
absence from home, leave the heating controls (if tted) at a
reduced temperature setting. For longer periods, the entire
system should be drained.
If the system includes a frost thermostat then the timer can be
left off (if tted). The mains supply should be left switched ON,
with the boiler thermostat left in the normal running position.
BOILER OVERHEAT PROTECTION
The boiler controls will shut down the boiler in the event of
overheating. Should this occur, the following screen will display:

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LOSS OF SYSTEM WATER PRESSURE
The gauge (F) indicates the central heating system pressure. If the pressure is seen to fall below the original installation pressure
of 1.0 & 1.5 bar and the above screen is displayed then conduct the re-pressurising procedure as follows:
Re-pressurise via the lling loop to between 1.0 & 1.5 bar (if unsure contact your installer), turn off the tap on the lling loop.
Press “RESTART” hot key on the control panel to restart the boiler. If unable to do so or if the pressure continues to drop a
Gas Safe Registered Engineer or in IE a Registered Gas Installer (RGII) should be consulted.
THE BOILER WILL NOT OPERATE IF THE PRESSURE HAS REDUCED TO LESS THAN 0.5 BAR UNDER THIS CONDITION.
In this case the following display will appear:
EXIT
LOW WATER PRESSURE
With boiler o & system cold
fill system to between 1.0 & 1.5 bar
Bleed radiators then refill.
If fault persists contact Ideal (01482 498660)
If pressure loss re-occurs contact installer

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CONDENSATE DRAIN
This appliance is tted with a siphonic condensate trap
system that reduces the risk of the appliance condensate
from freezing. However should the condensate pipe to this
appliance freeze, please follow these instructions:
a. If you do not feel competent to carry out the defrosting
instructions below please call your local Gas Safe
Registered installer for assistance or in IE a Registered
Gas Installer (RGII).
b.
If you do feel competent to carry out the following instructions
please do so with care when handling hot utensils. Do not
attempt to thaw a condensate drain pipe if you cannot reach it
from ground level. Be aware that any water used can quickly
freeze if it falls onto pathways, causing a possible slip hazard.
If this appliance develops a blockage in its condensate
pipe, its condensate will build up to a point where the
burner will go out:
IGNITION LOCKOUT
Check other gas appliances work
If pre-payment meter check credit
If not, contact gas supplier
Restart boiler.
If fault persists contact installer
01482 498663
EXITRESTART
If the appliance is restarted it will not light prior to it locking
out, displaying the above.
To unblock a frozen condensate pipe;
1. Follow the routing of the plastic pipe from its exit point on
the appliance, through its route to its termination point.
Locate the frozen blockage. It is likely that the pipe is
frozen at the most exposed point external to the building
or where there is some obstruction to ow. This could be
at the open end of the pipe, at a bend or elbow, or where
there is a dip in the pipe in which condensate can collect.
The location of the blockage should be identied as
closely as possible before taking further action.
2. Apply a hot water bottle, microwaveable heat pack or a
warm damp cloth to the frozen blockage area. Several
applications may have to be made before it fully defrosts.
Warm water can also be poured onto the pipe from a
watering can or similar. DO NOT use boiling water.
3. Caution when using warm water as this may freeze and
cause other localised hazards.
4.
Once the blockage is removed and the condensate can ow
freely, restart the appliance. (Refer to “To Light the boiler”)
5. If the appliance fails to ignite, call your Gas Safe
Registered engineer.
Preventative solutions
During cold weather, set the boiler stat to maximum, (must
return to original setting once cold spell is over).
Place the heating on continuous and turn the room stat down
to 15ºC overnight or when unoccupied (return to normal after
cold spell).

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ESCAPE OF GAS
Should a gas leak or fault be suspected contact the National
Gas Emergency Service without delay. Tel. [phone]
DO NOT SEARCH FOR GAS LEAKS WITH A NAKED
FLAME.
CLEANING
For normal cleaning simply dust with a dry cloth. To remove
stubborn marks and stains, wipe with a damp cloth and nish
off with a dry cloth. DO NOT use abrasive cleaning materials.
MAINTENANCE
The appliance should be serviced at least once a year by
a Gas Safe Registered Engineer or in IE a Registered Gas
Installer (RGII).

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POINTS FOR THE BOILER USER
Note. In line with our current warranty policy we would ask that you check through the following guide to identify any problems
external to the boiler prior to requesting a service engineer’s visit. Should the problem be found to be other than with the appliance
we reserve the right to levy a charge for the visit, or for any pre-arranged visit where access is not gained by the engineer.

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Too many restarts
Hot water works OK but no
central heating
Blank boiler display
5 boiler faults have been reset within a 15 min period. It is recommended
that the boiler should be examined by a suitably qualied service engineer.
To clear the message turn power off and on.
Ensure that the timer and Room Stat are switched on. Check batteries in
programmable room stats.
Ensure that the mains supply to the boiler is switched on and that no trips
have operated in the consumer unit.
FAULT FINDING
If a fault occurs then a fault description and suggested potential corrective actions will be displayed. In addition the
following information may be useful.
Central Heating ow
temperature setpoint cannot
be increased to 80ºC
Ensure that the CH ow temperature is not limited within the menu
(See page 17 - Change Settings)

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1 DISPLAY FUNCTIONS (WITHOUT OUTSIDE SENOR)
Indicates that the Boiler is Switched Off.
Move off/on switch to the “on” position to switch the boiler on.
MENU
OFF
Indicates that the boiler is either heating the radiators or
the hot water cylinder.
MENU
60OC
ON
Indicates that either the timer is off or the room stat and cylinder
stats are satised.
MENU
READY
TIMER OFF OR ROOM THERMOSTAT
AND CYLINDER THERMOSTAT OFF

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2 DISPLAY MESSAGES (WITH OUTSIDE SENSOR)
Indicates that boiler
is heating the hot
water cylinder to 60ºC
Indicates that hot
water timer or
cylinder stat is off
Boiler is providing
central heating and
radiator temp is 60ºC.
Indicates that central
heating timer or room
stat is off
Indicates that the boiler is switched off. Move off/on switch (E)
to the “on” position to switch the boiler on.
MENU
OFF
MENU
READYREADY
TIMER OR ROOM
THERMOSTAT OFF
TIMER OR CYLINDER
THERMOSTAT OFF
15°C
MENU
60OC TO CYLINDER
ON
60°C
ON
60°C
15°C

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3 DISPLAY MESSAGES (GENERAL)
Indicates that the temperature at the boiler is less than 5ºC and the boiler is
running to protect itself from frost damage.
MENU
BOILER FROST
PROTECTION ACTIVE
SWITCH OFF TEMPERATURE 19OC
Indicates that a service is due. To reset the service time, refer to
page 19.
MENU
READY
TIMER OR ROOM
THERMOSTAT OFF
SERVICE DUE Ideal Boilers 01482 498660
ON
60°C

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4 CHANGE SETTINGS (BASIC)
To change the maximum boiler temperature, rotate the boiler
temperature control (D). This screen will be shown:
EXIT
60OC80OC
30OC
SELECT MAXIMUM BOILER TEMPERATURE
To disable Central Heating frost protection turn the On/Off
switch (E) to the Off position. This screen will be shown:
MENU
OFF
To switch the boiler on, turn the On/Off switch into the On
position (E). This screen will be shown:
ON
EXIT
To change the Room Temperature Set Point (only if outside
sensor connected) rotate the boiler temperature control (D).
This screen will be shown:
EXIT
22OC30OC
10OC
SELECT ROOM TEMPERATURE

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5 MENU OPERATION
Efciency Level
To view the efciency level of the boiler press MENU
and the following screen will be displayed;
Press select and a screen similar to the following
will be displayed;
Press EXIT twice to return to normal operation.
EXITSELECT
MENU
SERVICE COMPANY NAME
SERVICE COMPANY PHONE NUMBER
SHOW EFFICIENCY LEVEL
EXIT
MIN MAX
EFFICIENCY LEVEL
60%

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Reset Service Time
If the boiler has not been serviced within the last 12 months, a
message will be displayed indicating this.
To reset the timing of this message, following a boiler service
press MENU and the following screen will be displayed;
Press
MENU
SHOW EFFICIENCY LEVEL
HOT WATER PREHEAT ON / OFF
SERVICE COMPANY PHONE NUMBER
SERVICE COMPANY NAME
MAXOFF
MAXOFF
SELECT EXIT
until the following screen is displayed;
Press SELECT and the following screen is displayed;
Press
MENU
SHOW EFFICIENCY LEVEL
HOT WATER PREHEAT ON / OFF
SERVICE COMPANY PHONE NUMBER
SERVICE COMPANY NAME
MAXOFF
MAXOFF
SELECT EXIT
until the desired number of days required.
Press SET.
Press EXIT to return to normal operation.
EXITSELECT
MENU
SERVICE COMPANY NAME
SERVICE COMPANY PHONE NUMBER
SHOW EFFICIENCY LEVEL
EXITSELECT
MENU
FAULT HISTORY
FAULT HELP
SERVICE COMPANY PHONE NUMBER
CHANGE SERVICE INTERVAL
CHANGE SERVICE INTERVAL
0 DAYS
NEXT SERVICE DUE:
EXITSET RESTART

Ideal Boilers Ltd., pursues a policy of continuing improvement in the design and performance
of its products. The right is therefore reserved to vary specification without notice.
Ideal Boilers Ltd. , PO Box 103, National Avenue, Kingston Upon Hull, HU5 4JN
Tel [phone] Fax [phone]
Registration No. London 322 137
Ideal Consumer Helpline: 01482 498660
www.idealboilers.com