BenQ XL Series User manual

XL
XL Series
User Manual

2
Copyright
Copyright © 2020 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or
computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical,
manual or otherwise, without the prior written permission of BenQ Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to
the contents hereof and specifically disclaims any warranties, merchantability or fitness for any particular
purpose. Further, BenQ Corporation reserves the right to revise this publication and to make changes
from time to time in the contents hereof without obligation of BenQ Corporation to notify any person of
such revision or changes.
The performance of flicker-free may be affected by external factors such as poor cable quality, unstable
power supply, signal interference, or poor grounding, and not limited to the above mentioned external
factors. (Applicable for flicker-free models only.)
BenQ ecoFACTS
BenQ has been dedicated to the design and development of greener product as part of its aspiration to
realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to
achieve a low-carbon society. Besides meeting international regulatory requirement and standards
pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to
incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation,
using and disposal of the products. BenQ ecoFACTS label lists key eco-friendly design highlights of each
product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's
CSR Website at http://csr.BenQ.com/ for more details on BenQ's environmental commitments and
achievements.

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Product support
This document aims to provide the most updated and accurate information to customers, and thus all
contents may be modified from time to time without prior notice. Please visit the website for the latest
version of this document and other product information. Available files vary by model.
1. Make sure your computer is connected to the Internet.
2. Visit the local website from ZOWIE.BenQ.com. The website layout and content may vary by
region/country.
• User manual and related document: ZOWIE.BenQ.com > Support > Download & FAQ > model name >
User Manual
• Drivers: ZOWIE.BenQ.com > Support > Download & FAQ > model name > Driver
• Software and applications: ZOWIE.BenQ.com > Support > Download & FAQ > model name > Software
EPREL Registration Number:
XL2411K: 343952
XL2540K: 343954
XL2546K: 343953

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Power safety
• The AC plug isolates this equipment from the AC supply.
• The power supply cord serves as a power disconnect device for pluggable equipment. The socket outlet
should be installed near the equipment and be easily accessible.
• This product should be operated from the type of power indicated on the marked label. If you are not
sure of the type of power available, consult your dealer or local power company.
• The Class I pluggable equipment Type A must be connected to protective earth.
• An approved power cord greater or equal to H03VV-F or H05VV-F, 2G or 3G, 0.75mm2must be used.
• Use only the power cord provided by BenQ. Never use a power cord that appears to be damaged or
frayed.
For Germany only:
• (If the weight of the product is less than or equal to 3 kg) An approved power cord greater or equal to
H03VV-F, 3G, 0.75mm2must be used.
• (If the weight of the product is more than 3 kg) An approved power cord greater or equal to H05VV-F
or H05RR-F, 3G, 0.75mm2must be used.
• (If a remote control is provided) RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
For models with adapter:
• Use only the power adapter supplied with your LCD Monitor. Use of another type of power adapter
will result in malfunction and/or danger.
• Allow adequate ventilation around the adapter when using it to operate the device or charge the
battery. Do not cover the power adapter with paper or other objects that will reduce cooling. Do not
use the power adapter while it is inside a carrying case.
• Connect the power adapter to a proper power source.
• Do not attempt to service the power adapter. There are no service parts inside. Replace the unit if it is
damaged or exposed to excess moisture.
Care and cleaning
• Do not place the monitor face down on the floor or a desk surface directly. Otherwise, scratches on
the panel surface may occur.
• The equipment is to be secured to the building structure before operation.
• (For models that support wall or ceiling mounting)
• Install your monitor and monitor mounting kit on a wall with flat surface.
• Ensure that the wall material and the standard wall mount bracket (purchased separately) are stable enough
to support the weight of the monitor.
• Turn off the monitor and the power before disconnecting the cables from the LCD monitor.
Please follow these safety instructions for best performance, and long life for your monitor.
10-90% 0-3000m0-40°C 10-60% 0-12000m-20-60°C

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• Always unplug the product from the power outlet before cleaning. Clean the LCD monitor surface with
a lint-free, non-abrasive cloth. Avoid using any liquid, aerosol or glass cleaners.
• Slots and openings on the back or top of the cabinet are for ventilation. They must not be blocked or
covered. Your monitor should never be placed near or over a radiator or heat sources, or in a built-in
installation unless proper ventilation is provided.
• Do not place heavy loads on the monitor to avoid possible personal injury or damage to the monitor.
• Consider keeping the box and packaging in storage for use in the future when you may need to
transport the monitor.
• Refer to the product label for information on power rating, manufacture date, and identification
markings.
Servicing
• Do not attempt to service this product yourself, as opening or removing covers may expose you to
dangerous voltages or other risks. If any of the above mentioned misuse or other accident such as
dropping or mishandling occurs, contact qualified service personnel for servicing.
• Contact your place of purchase or visit the local website from ZOWIE.BenQ.com for more support.
Caution
• The monitor should be 50 ~ 70 cm (20 ~ 28 inches) away from your eyes.
• Looking at the screen for an extended period of time causes eye fatigue and may deteriorate your
eyesight. Rest your eyes for 5 ~ 10 minutes for every 1 hour of product use.
• Reduce your eye strain by focusing on objects far way.
• Frequent blinking and eye exercise help keep your eyes from drying out.
Typographics
In this document, the steps needed to reach a menu may be shown in condensed form, for example:
Menu > System > Information.
Icon / Symbol Item Meaning
Warning Information mainly to prevent the damage to components, data, or
personal injury caused by misuse and improper operation or
behavior.
Tip Useful information for completing a task.
Note Supplementary information.

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Table of Contents
Copyright ......................................................................................................................................................... 2
Product support ............................................................................................................................................ 3
Getting started ............................................................................................................................................... 8
Getting to know your monitor ................................................................................................................10
Front view........................................................................................................................................................................ 10
Back view ......................................................................................................................................................................... 10
Connections ..............................................................................................................................................................................11
How to assemble your monitor hardware ............................................................................................12
How to detach the stand and the base ...............................................................................................................................17
Adjusting the monitor height ................................................................................................................................................18
Viewing angle adjustment .......................................................................................................................................................19
Rotating the monitor ..............................................................................................................................................................20
Installing the Shield (shading hood, optional) ....................................................................................................................22
Using the monitor wall mounting kit ..................................................................................................................................24
Getting the most from your monitor .....................................................................................................25
Downloading the LCD Monitor driver files from the Internet........................................................................... 25
How to install the monitor on a new computer ..............................................................................................................26
How to upgrade the monitor on an existing computer .................................................................................................27
How to install on Windows 10 system ..............................................................................................................................28
How to install on Windows 8 (8.1) system .......................................................................................................................29
How to install on Windows 7 system ................................................................................................................................30
How to adjust your monitor ....................................................................................................................31
The control panel........................................................................................................................................................... 31
The S Switch.................................................................................................................................................................... 31
5-way controller and basic menu operations ....................................................................................................................33
Working with the Rotation Keys ............................................................................................................................... 34
Working with the Quick Menu................................................................................................................................ 35
Adjusting display mode ................................................................................................................................................. 37
Choosing an appropriate picture mode.................................................................................................................... 37
Setting up your own game mode................................................................................................................................ 37
Working with game mode to go by S Switch.......................................................................................................... 38
Enabling color vision accessibility (Color Weakness)........................................................................................ 38
Adjusting Dynamic Accuracy (selected models only)............................................................................................ 38
Activating VESA standard DisplayPort Adaptive-Sync (XL2540K / XL2546K) ............................................... 39
Using Scaling ................................................................................................................................................................. 39
Initial setup for playing games at 144 / 240 Hz........................................................................................................ 39
Navigating the main menu .........................................................................................................................41

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Mode menu ..............................................................................................................................................................................42
Color menu ..............................................................................................................................................................................44
Picture menu ..........................................................................................................................................................................46
Save menu ................................................................................................................................................................................47
Display menu ...........................................................................................................................................................................48
Custom menu .........................................................................................................................................................................50
System menu ..........................................................................................................................................................................52
Troubleshooting ...........................................................................................................................................55
Frequently asked questions (FAQ)............................................................................................................................. 55
Need more help?............................................................................................................................................................ 56
9/9/20
Z-XL40K-EM-V2

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Getting started
When unpacking please check you have the following items. If any are missing or damaged, please contact
the place of purchase for a replacement.
LCD Monitor
Monitor Stand
Monitor Base
Quick Start Guide
Safety Instructions
Regulatory Statements
S Switch
(Optional accessory for XL2411K /
XL2540K)
To find the compatible models, visit
ZOWIE.BenQ.com for information on XS250.
Quick Start Guide
Safety
Instructions
Regulatory
Statements

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Shield (Shading hood)
(Optional accessory for XL2411K /
XL2540K)
To find the compatible models, visit
ZOWIE.BenQ.com for information on XH250.
Power Cord
(Picture may differ from product supplied
for your region.)
Video Cable: DP
Video Cable: HDMI
(Optional accessory)
Audio Cable
(Optional accessory)
Protective cover
(XL2540K / XL2546K only)
• Available accessories and the pictures shown here may differ from the actual contents and the product supplied for
your region. And the package contents may subject to change without prior notice. For cables that are not supplied
with your product, you can purchase them separately.
• Consider keeping the box and packaging in storage for use in the future when you may need to transport the
monitor. The fitted foam packing is ideal for protecting the monitor during transport.
Always keep the product and accessories out of reach of small children.

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Getting to know your monitor
Front view
Back view
1. Cable management hole
2. AC power input jack
3. Power button
4. 5-way controller
5. Rotation keys
6. Headphone jack
7. S Switch socket
8. (XL2411K) HDMI-3 (1.4) socket
(XL2540K / XL2546K) HDMI-3 (2.0)
socket
9. (XL2411K) HDMI-2 (1.4) socket
(XL2540K / XL2546K) HDMI-2 (2.0)
socket
10. HDMI-1 (2.0) socket
11. DisplayPort socket
12. Kensington lock slot
13. (XL2540K / XL2546K) Headphone hook
• Above diagram may vary depending on the model.
• Picture may differ from product supplied for your region.
• HDMI 2.0 only works with compatible graphic cards and devices. Compatible issue may occur when the HDMI 2.0
input port conducts with a HDMI 1.4 output port.
1
869710
4
5
3
11
13
12
2

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Connections
The following connection illustrations are for your reference only. For cables that are not supplied with
your product, you can purchase them separately.
For detailed connection methods, see page 14.
PC / Notebook
Headphone
HDMI 1.4 (XL2411K)
HDMI 2.0 (XL2540K / XL2546K)

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How to assemble your monitor hardware
• If the computer is turned on you must turn it off before continuing.
Do not plug-in or turn-on the power to the monitor until instructed to do so.
• The following illustrations are for your reference only. Available input and output jacks may vary depending on the
purchased model.
• Avoid finger pressure on the screen surface.
1. Attach the monitor base.
Please be careful to prevent damage to the monitor. Placing the screen surface on an object like a stapler or a mouse
will crack the glass or damage the LCD substrate voiding your warranty. Sliding or scraping the monitor around on
your desk will scratch or damage the monitor surround and controls.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like the monitor
packaging bag on the desk for padding.
Gently lay the screen face down on a flat clean padded
surface.
Orient and align the stand base socket with the end of the
stand arm. Make sure to align the arrow on the end of the
stand to the one on the monitor base.
Turn the base counterclockwise until you cannot go further.
As illustrated, when the stand and the base are locked, the
arrow on the end of the stand is aligned to the lock symbol
on the monitor stand.
Raise the thumbscrew lids and tighten the thumbscrews as
illustrated. Then push the lids back.

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Orient and align the stand arm with the monitor, then push
them together until they click and lock into place.
Carefully lift the monitor, turn it over and place it upright
on its stand on a flat even surface.
To move the monitor, you must hold the handle and the bottom
of the stand base at the same time as illustrated. You can protect
the monitor using the supplied protective cover.
You might want to adjust the monitor stand height. See
Adjusting the monitor height on page 18 for more
information.
You should position the monitor and angle the screen to
minimize unwanted reflections from other light sources.
1
2

14
2. Connect the video cable.
The video cables included in your package and the socket illustrations in this document may vary depending on the
product supplied for your region.
• Connect the plug of the HDMI cable to the HDMI port on the monitor. Connect the other end of
the cable to the HDMI port of a digital output device.
• Connect the plug of the DP cable to the monitor video socket. Connect the other end of the cable
to the computer video socket.
3. Connect the S Switch to the monitor.
Connect the S Switch to the S Switch socket found on the
back of the monitor.
4. Connect the headset.
Connect the headphone connector of your headset to the
headset jack found on the rear of the monitor.
You may connect headphones to the headphone jack found
on the back side of the monitor.
or or or

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5. Using the headphone hook. (XL2540K /
XL2546K only)
Pull out the headphone hook found on the back of the
monitor. Leave your headset on the headphone hook if
needed. Excessive force on the hook is prohibited.
The maximum load capacity of the headphone hook is 400g.
6. Connect the power cable to the monitor.
Plug one end of the power cord into the socket labelled
on the rear of the monitor. Do not connect the other
end to a power outlet just yet.
7. Organize the cables.
Allow enough cable length while cabling to avoid loose
connection and to save the pins or socket connectors from
being bent or broken.
8. Connect-to and turn-on the power.
Plug the other end of the power cord into a power outlet
and turn it on.
Picture may differ from product supplied for your region.
Turn on the monitor by pressing the power button on the
monitor.

16
Turn on the computer too. If you have multiple video
sources, press the Rotation key 2 and the 5-way controller
to select an input source.
Follow the instructions in Getting the most from your
monitor on page 25 to install the monitor software. If you
are prompted by any OSD message, follow the on-screen
instructions to proceed.
To extend the service life of the product, we recommend that
you use your computer's power management function.
9. Change the display language.
If you want to change the display language, go to System >
Language . See System menu on page 52 for details.
Input
DisplayPort
HDMI1
HDMI2

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How to detach the stand and the base
1. Prepare the monitor and area.
Turn off the monitor and the power before unplugging the
power cable. Turn off the computer before unplugging the
monitor signal cable.
Protect the monitor and screen by clearing a flat open area
on your desk and placing a soft item like a towel on the
desk for padding, before laying the screen face down on a
flat clean padded surface.
Please be careful to prevent damage to the monitor. Placing the
screen surface on an object like a stapler or a mouse will crack
the glass or damage the LCD substrate voiding your warranty.
Sliding or scraping the monitor around on your desk will scratch
or damage the monitor surround and controls.
2. Remove the monitor stand.
While pressing and holding the VESA mount release button
( ), detach the stand from the monitor ( and ).
3. Remove the monitor base.
Raise the thumbscrew lids and release the thumbscrews as
illustrated.
In case you intend to use your monitor on the stand in the
future, please keep the monitor base and monitor stand
somewhere safe for future use.
Turn the base clockwise until you cannot go further.
As illustrated, when the stand and the base are unlocked,
the arrow on the end of the stand is aligned to the arrow
on the monitor base.
And then detach the base from the stand.
1
2
3
1
2
3

18
Adjusting the monitor height
1. To adjust the monitor height, hold both the left and
the right sides of the monitor to lower the monitor
or lift it up to the desired height.
2. On the monitor stand is an adjustment scale that
helps keep track of your preferred monitor height.
Move the marker on the scale to the monitor
stand height just set.
Avoid placing hands on the upper or lower part of the
height-adjustable stand or at the bottom of the monitor, as
ascending or descending monitor might cause personal
injuries. Never place your hand on the stand either when
tilting the monitor upward or downward. Keep children out
of reach of the monitor while performing this operation.

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Viewing angle adjustment
You may position the screen to the desired angle with the monitor tilt, swivel, and height adjustment
functions. Check the product specifications on the website for details.
Tilting the monitor
Swiveling the monitor
Tilt the monitor gently. The scale on top of the
column helps keep track of your preferred tilt angle.
1. Turn the monitor to the left or right as desired.
2. Turn the adjustment scale on the monitor base.
The interval of measurement is 5 degrees, and
you can make adjustment within the possible
swivel angle. The scale on the monitor base
helps to keep track of your preferred swivel
angle.

20
Rotating the monitor
1. Pivot the display.
Before rotating the monitor with a portrait viewing orientation, the display has to be rotated 90 degrees.
Right-click the desktop and select Screen resolution from the popup menu. Select Portrait in
Orientation, and apply the setting.
Depending on the operating system on your PC, different procedures should be followed to adjust the screen
orientation. Refer to the help document of your operating system for details.
2. Fully extend the monitor and tilt it.
Gently lift the display up and extend it to the maximum
extended position. Then tilt the monitor.
The monitor should be vertically extended to allow to rotate
from landscape to portrait mode.
3. Rotate the monitor 90 degrees clockwise as
illustrated.
To avoid the edge of the LCD display hitting the monitor base
surface while it is being rotated, do tilt and extend the monitor
to the highest position before you start to rotate the display. You
should also make sure there are no obstacles around the monitor
and there is enough room for cables.
90°