Blaze B500 User manual

Contemporary Styled Wood Heaters
OPERATING INSTRUCTIONS

Glen Dimplex Australia proudly supports the
activities of Landcare Australia through its
membership of the AHHA.
VERSION 1.0
BLAZE B500/B800

1
TABLE OF CONTENTS
USER INSTRUCTIONS
1. Introduction .......................... 2
1.1. Air Control ...................... 3
1.2. Door Handle..................... 3
1.3. Fan ............................ 3
2. Using Appliance for the First Time ........ 3
3. Recommended Fuels .................. 4
4. Lighting the Fire ....................... 4
5. Running the Appliance................. 4
5.1. Maximum Heat Output ............ 4
5.2. Low Heat Output ................. 4
5.3. Reload with More Wood ........... 5
6. Burning Tips .......................... 5
6.1. Fuel Quality ..................... 5
6.2. Flue Draught..................... 5
7. Ash Removal ......................... 5
8. Flue/Chimney Fire ..................... 6
9. Cleaning Paintwork and Glass ........... 6
10. Cleaning the Flue ..................... 6
11. Troubleshooting Tips ................... 7
11.1. Glass in Door Blackening........... 7
11.2. Trouble Starting the Fire............ 7
11.3. Burning Too Quickly ............... 7
MAINTENANCE AND SERVICING
1. Replacement of Fire Bricks .............. 8
2. Replacing the Ash Plate ................ 8
3. ReplacementofBafePlate ............ 8
4. Removing the Door.................... 9
5. Adjusting the Door Hinge ............... 10
6. Fitting New Door Glass ................. 10
7. Fitting a New Door Seal ................ 11
8. Door Handle Adjustment ............... 11
9. Fan Replacement ..................... 12
10. Warranty ............................ 12
11. Replacement Spare Parts List............ 14

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User Instructions
1. INTRODUCTION
Before use of this appliance please read these
instructions fully.
WARNING: ANY MODIFICATION OF THE APPLIANCE
THAT HAS NOT BEEN APPROVED IN WRITING BY THE
TESTING AUTHORITY IS CONSIDERED AS BREACHING
AS/NZS 4013.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR
AEROSOLS TO START OR REKINDLE THE FIRE.
WARNING: DO NOT USE FLAMMABLE LIQUIDS OR
AEROSOLS IN THE VICINITY OF THIS APPLIANCE
WHEN IT IS OPERATING.
WARNING: DO NOT STORE FUEL WITHIN HEATER
INSTALLATION CLEARANCES.
WARNING: WHEN OPERATING THIS APPLIANCE AS
AN OPEN FIRE USE A FIRE SCREEN.
WARNING: OPEN AIR CONTROL BEFORE OPENING
DOOR.
WARNING: DO NOT BURN WOOD THAT IS PAINTED;
OR IS COATED WITH PLASTIC; OR HAS BEEN TREATED
WITH ANY CHEMICAL.
CAUTION: THIS APPLIANCE SHOULD NOT BE
OPERATED WITH CRACKED GLASS.
CAUTION: THIS APPLIANCE SHOULD BE MAINTAINED
AND OPERATED AT ALL TIMES IN ACCORDANCE
WITH THESE INSTRUCTIONS.
Theapplianceoruesystemshouldnotbe
modiedinanywaywithoutthewrittenapproval
of the manufacturer.
Extraction fans or rangehoods must not be placed
in the same room or space, as this can cause
appliance to emit smoke into the room.

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1.1. AIR CONTROL
The Blaze B500 and B800 wood heaters feature
a single air control system. It is designed to
introduceoxygenintothebaseofthere,
controlling the rate of combustion of the wood
as well as the oxygen being drawn into the upper
reboxwherecombustionofthegasesoccurs.
The air control is operated by sliding the stainless
steel cylindrical handle located on the top left
side of the heater. Pulled all the way out offers
maximum burn rate, while pushed all the way in
offers minimum burn rate.
Secondaryairholesintherearoftherebox
provide additional oxygen for a more complete
combustion of the gases released from the
burning wood.
1.2. DOOR HANDLE
Warning: the door handle may get hot if
appliance has been left in High burn setting for an
extended period of time. Use the supplied door
handle extension or a protective glove to open.
Open the air slide before opening the door to
eliminate the chance of backdraft and smoke
entering the room.
1.3. FAN
The fan can be used to spread heat around the
room quicker, as well as distribute heat into other
rooms. It does not have to be on if not required.
Plug the lead from the rear of the heater into a
power-point. There is a three speed switch on the
right hand side of the base.
2. USING APPLIANCE FOR THE FIRST
TIME
The power cable for the Blaze B500 and B800
may be bundled in the rear of the unit for
transportation. Ensure that the cable is pulled
clear from the heater before lighting.
Therstfewtimestheapplianceislit,itwillgiveoff
some odorous fumes. This is caused by the paint
curing.
Do not touch the paint work while it is curing
otherwise it can leave a permanent mark on the
appliance.
Once the paint has cured it will not re-occur.
Keep the room well ventilated until these fumes
have cleared.

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3. RECOMMENDED FUELS
Burn only seasoned hardwood timber with a
moisture content of less than 20%. Newly cut
wood should be allowed to dry/season for 12 to
18 months before use.
Wood should be stored in an environment
protected from the weather to minimise any
potential moisture content.
For best results, wood should not exceed 270mm
in length and 150mm in diameter. Any larger, and
the appliance will not operate at its optimum. It is
better to burn several smaller pieces of wood than
one large single piece.
Poor quality timber:
●Causeslowcombustionefciency
●Produces poor emissions (smoky)
●Results in additional buildup of creosote
(soot)intheuewhichwillthenrequire
regularcleaningandmayresultinauere.
Do not burn painted, impregnated/treated wood,
manufactured board products or pallet wood.
4. LIGHTING THE FIRE
1. Placerelightersorpaperanddrykindling
woodinthebaseoftherebox.
2. Lightthepaperorrelighters.
3. Open the air control located on the top left
corner of the appliance by pulling out from
the appliance.
4. If necessary, leave the door slightly open as
thereestablishesandtheglasswarmsto
avoid the build-up of condensation.
5. Add larger pieces of wood. Too many logs
maysmotherthere.
6. Close the door.
Do not leave re unattended while door is open.
5. RUNNING THE APPLIANCE
5.1. MAXIMUM HEAT OUTPUT
Afterestablishingthereandloadingitwithlarger
pieces of wood, leave it running with the air slide
fully open (pulled all the way out).
This setting will generate maximum heat output.
Running the appliance with the door open will not
produce maximum heating in the room, as it will
draw a lot of already warmed air out of the room.
Donotoverloadreboxwithfuel.
Note that this setting is not the most energy
efcientassomeheatislostuptheueinsteadof
being transferred into the room. However, once
thereisestablished,particulateemissionswillbe
very low in this setting.
Tofurthermaximiseheatoutput,oncetherebox
is hot, turn the fan on to the high speed setting to
spread the heat around the room.
5.2. LOW HEAT OUTPUT
The heat output of the appliance can be
reduced by closing the air slide, which will restrict
theoxygensuppliedtothereandslowdownthe
rate at which the wood burns.
Thissettingprovidesthebestenergyefciency
as the wood burns for longer. However, if not
operated correctly it may worsen emissions.
Priortoclosingtheairslide,ensurethatthereis
burning briskly. This may require opening the air
slide fully for 5-10mins before shutting down.
For the optimum between clean burning and
gettingthebestinefciency,fromthefullyclosed
position, open the air slide 4-5mm.
The air slide can be adjusted to any position
depending on desired heat output versus burn
time.
Fan may be turned to low speed setting or off if
theheaterisputtingoutsufcientheatwithoutthe
fan on.

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5.3. RELOAD WITH MORE WOOD
1. Open air slide before opening door.
2. Rake / break up any existing coals.
3. Load the wood with the length oriented
front to back.
4. Better results will be achieved by loading
several smaller pieces of wood rather than
one large piece.
5. Close door with air slide fully open, and
leave for a minimum of 10 minutes to allow
the fresh wood to catch.
6. After 10 or more minutes, the air slide can
be adjusted to desired heat setting.
6. BURNING TIPS
6.1. FUEL QUALITY
Use wood with a moisture content of less than
20%. Logs should not feel moist or damp, or have
moss and fungal growths.
Symptoms related to wet wood:
●Difcultystartingandkeepingareburning
well.
●Smokeandonlysmallames.
●Dirtyglassand/orrebricks.
●Rapidcreosotebuild-upintheue/chimney.
●Low heat output.
●Short burn times, and blue/grey smoke from
theue/chimneyoutlet.
Run appliance at high heat output for a short
period each day to avoid large build-up of tars
andcreosotewithintheapplianceandue.
6.2. FLUE DRAUGHT
Theuehastwomainfunctions:
1. To safely remove smoke, gases and fumes
from the appliance.
2. Toprovideasufcientamountofdraught
(suction)intheappliancetoensurethere
keeps burning.
Draughtiscausedbytherisinghotairintheue
whentherehasbeenlit.
Theposition,heightandsizeoftheuecanaffect
theperformanceoftheuedraught.Referto
installationguidefordetailsonueinstallation.
Factorsaffectingtheuedraughtinclude:
●Insufcientueheight
●Trees or other buildings nearby causing
turbulence
●High and gusty winds
●Outside temperature and weather
conditions
●Blockedue
Foradviceonthecorrectionofpersistentue
problems consult your supplier/installer.
7. ASH REMOVAL
Depending on the type of wood burnt and
frequency, the ashes will need removing every 2
to 6 weeks.
Excess ashes should be removed when necessary,
placed in a non-combustible container with a
tightlyttinglidandmovedoutdoorsimmediately
to a location clear of combustible materials.

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8. FLUE/CHIMNEY FIRE
Ifaue/chimneyreoccurs:
●Shutairslidecontrolfullytosmotherthere
●Donotusetheapplianceafterauere
until an accredited installer has assessed the
cause and any resultant damage.
9. CLEANING PAINTWORK AND GLASS
The appliance, when cool, can be cleaned with a
damp cloth.
Over the years, the black paint will fade and can
be touched up with Stove Bright metallic black
paint.
To clean the glass, we recommend using a
household window cleaner or general purpose
cleaner with a soft cloth. Do not use abrasive
cleaner or scourer pads.
10. CLEANING THE FLUE
Checkinsideofuepriortoeachseasonforany
build-up of creosote (wood tar). To do this:
1. Firstremovethebafe(referto“3.
ReplacementofBafePlate” under
Maintenance & Servicing section).
2. Using a small mirror and torch hold the mirror
onananglebelowtheuewiththetorch
shining at it and look for black creosote
build-up.Aneblackpowderylayeris
normal, but if built up layers of creosote can
beseen,thentheueneedscleaning.
3. Retthebafeifnocleaningisrequired.
Tocleantheue:
1. Auecleaningbrushcanbepurchased
from most wood heater retail outlets or
large hardware stores.
2. The objective is to pull the brush down
throughtheue.
3. Withthebaferemoved,tiearopetoone
end of the brush, and drop the rope from
the top (outside on top of the roof) down
theue.
4. Grabtheendoftheropeinsidetherebox
and pull the brush through.
5. Checktheinsideoftheuewiththemirror
and torch. Repeat if necessary.
6. Once clean, remove any excess creosote
fromthereboxandreplacethebafe.
Checkueintegritybycheckingthatthe900mm
uesectionshavenotseparatedatthejoins.
Alternatively,getauecleaningservicetodothe
job for you (it’s a dirty job).

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11. TROUBLESHOOTING TIPS
11.1. GLASS IN DOOR BLACKENING
This can have several possible causes:
●Burning unseasoned wood — if the wood is
too wet, it will cause the glass to blacken.
●Appliance operated at low temperature —
after an overnight burn where the air slide
control has been fully closed, the glass may
haveblackened.Whenthereisre-stoked
and burning on the high heat setting, the
blackened glass should self-clean.
●Problemswiththeue—insufcientue
draught can cause the glass to blacken.
Iftheueistooshort,notproperly
insulated, or in a position that results in a
downdraught,thentherewillbeinsufcient
uedraught.Contacttheinstallershould
this happen.
11.2. TROUBLE STARTING THE FIRE
Ifallashhasbeenremovedfromtherebox,it
canupsetthesupplyofairtothebaseofthere.
Whencleaningouttherebox,retainingsomeash
canmakeiteasiertostarttherenexttime.
11.3. BURNING TOO QUICKLY
Ifyoundthattheheaterisburningthroughwood
too quickly, see below:
1. Latchneedsadjustment(referto“8.Door
HandleAdjustment”intheMaintenance
and Servicing section)
2. Doorsealneedsreplacing(referto”7.Fitting
aNewDoorSeal”intheMaintenanceand
Servicing section)
3. Bafeneedsreplacing(referto“3.
ReplacementofBafePlate”inthe
Maintenance and Servicing section)

8
Maintenance and Servicing
1. REPLACEMENT OF FIRE BRICKS
Thepurposeoftherebricksintheappliance
is to increase thermal mass and to guarantee
thelongevityofthesteelrebox.Overtimethe
rebricksmaybecomecrackedandcrumble
away. If so, they should be replaced.
Toreplacetherebricks:
1. Move any ash away from the bricks.
2. Remove the brick retainer and the bricks.
3. Replacewithnewbricks,andretthe
retainer which holds the bricks in place.
B500 brick layout:
B800 brick layout:
2. REPLACING THE ASH PLATE
Theashplateprotectsthefrontoftherebox
belowthedoorfromthehotcoalbedandre.
Over time the ash plate may burn through, in
which case it should be replaced to ensure the
longevityoftherebox.
Clear ash away from the base of the ash plate.
Remove the old ash plate and replace with a new
one. When positioning the new ash plate, ensure
thatthefronttopedgeisushagainsttheinside
edgeofthereboxbeneaththedooropening.
3. REPLACEMENT OF BAFFLE PLATE
Thesteelbafehelpstoretaintheheatinthe
reboxbylengtheningthepathoftheamesso
thattheydonotgostraightuptheue.
Overtime,thebafewillbegintosagalittledue
to the excessive heat. This will not affect the way
thereburns.
Eventuallythebafewillburnthrough(5+years)
and if so will need to be replaced.
Toremovethebafe:
1. Removebricksfromrebox.Liftthebafe
up at the back enough to clear the rear
support pegs.
2. Slidethebafeforwardsuntilclearofthe
rear support pins.
3. Lowertherearofthebafeandslideback
past the front support pins.
4. Oncethefrontisclear,thebafecanbe
removedfromtherebox.
5. Repeat steps 1 to 4 in reverse to replace
withthenewbafe.Replacebricks.

9
B500:
Ensure the larger of the two folds is positioned to
the front of the heater.
BAFFLE
ASH PLAT
E
B800:
Ensure the fold is placed to the rear of the heater,
and the welded railing to the front.
BAFFLE
ASH PLAT
E
4. REMOVING THE DOOR
To remove the door:
1. Unscrew air slide handle and remove from
heater. This will allow the fascia panel
above the door to lift.
2. Open the door. Lift the door up and over
the top end of the vertical hinge rod. The
door will contact the underside of the top
fascia panel and lift it up a small amount.
3. Lower the door and slide off the bottom end
of the hinge rod. Do this carefully so as not
to damage the fascia panel below door.
FASCIA LIFTED
UP BY DOOR

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5. ADJUSTING THE DOOR HINGE
Over time the screws securing the door hinge
plate to the heater may loosen resulting in the
door dropping, i.e. visually appears on slight angle
and no longer perfectly horizontal. This can result
in a poor door seal and unnecessary amounts of
oxygenenteringthereboxandwoodburning
too quickly.
Toxthisandrepositionthedoor:
1. With a 5mm hex key, loosen the two screws
on the hinge plate.
2. With the door 90% closed, slowly lift the
bottom right corner of the door until the
door is horizontal.
3. Keeping the door in that position relative to
the hinge, open it and tighten the screws
untilrm.
4. Close the door to 90% again and make any
naladjustmentsupordownbytappingthe
door on the right hand side until it appears
parallel relative to the top and bottom
surfaces of the heater.
5. Open door again and tighten screws fully.
6. FITTING NEW DOOR GLASS
This task may be easier with the door removed
fromtheheaterandlaidatonawork-bench.
To replace the door glass:
1. Remove the four M8 button head screws
and eight washers securing the glass
retainer to the door with a 5mm hex key.
2. Gently lift the glass retainer up and out,
taking careful note that the glass may still
be held in the retainer and could fall out.
GLASS RETAINER
GLAS
S
3. Flip the retainer over, remove the old glass.
4. The new door glass panel should have been
supplied with a length of adhesive glass
seal. Peel back the backing on the tape,
and run it along the edges of the glass
panel, folding it equally over each side so
as to create a padded border around the
edge of the glass.
5. Fit the new glass into the glass retainer,
relocate the retainer so that all four threads
can be seen through the holes, before
fastening the four screws.

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7. FITTING A NEW DOOR SEAL
This task may be easier with the door removed
fromtheheaterandlaidatonaworkbench.
1. Remove any old seal from the door.
2. Clean out the groove in the door that the
sealwasbeddedinusingaat-endscrew
driver or equivalent.
3. Run a thin bead of clear roof and gutter
silicone along the groove.
4. Starting at one end, press the new door seal
into the groove on the door.
5. Retthedoorifithasbeenremoved.
APPLY SILICONE
8. DOOR HANDLE ADJUSTMENT
Over time, the door seal can become
compressed resulting in a less than adequate
seal between the door and the front edge of the
rebox.Forexample,ifthewoodburnsunusually
fast even with the air slide shut, it may mean that
there is an air leak around the door.
In this situation, the door seal does not necessarily
need replacing - adjustment of the door handle
can tighten the seal.
There are two ways to tighten the door:
1. Adjust door latch rod – The rod on the right
sideofthereboxuponwhichthedoor
handle latches onto can be gently tapped
with a hammer.
2. Remove washer from door handle assembly:
a. Remove the nut from the door handle
shaft inside the door.
b. Remove the latch and remove one
washer.
c. Replace the latch and then place the
removed washer on the other side.
d. Retthenut.Donotovertighten
otherwise door handle will not turn
easily.
If door seal is still not tight enough remove another
washer or replace door seal.

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9. FAN REPLACEMENT
Unplug the power lead before proceeding.
1. Remove two M8 screws from the front of
the pedestal with a 5mm hex key. Pedestal
cover can then be tilted forwards and
removed from the heater.
2. Disconnect fan from wiring harness. Then
remove the two indicated screws with 5mm
hex key. This will free the fan, which can
then be replaced.
10. WARRANTY
Warranty is provided in Australia by Glen Dimplex
AustraliaPtyLtd(referredas“GlenDimplex”).
Thiswarrantyisprovidedtotherstdomestic
purchaser of a Blaze Wood or Stove Fire (radiant
or convection). It applies for 10 years from the
date of purchase from or through an authorized
Blaze Fire Distributor in relation to each product.
Thedoorglass,doorseal,rebricks,brickretainer,
andbafecomponentsarecoveredfornormal
use only with a 1 (one) year warranty. Electric
fans and any remote/transmitter are warranted
against failure to operate for a period of 1 (one)
year from the original date of purchase. The
warranty does not apply to discolouration of the
surfaceortarnishingofchromettingsallofwhich
require regular service to maintain. Any breakage
or failure due to user error is not covered under
this warranty.
TYPE OF PART WARRANTY
(IN YEARS)
PARTS LABOUR
Wood Fire - Firebox 10 5
Door Glass & Seal 1 1
Fire Bricks & Retainer 1 1
BafeComponents 1 1
Fans & Electrical
Components 1 1
During the warranty period, Glen Dimplex will
repair or replace (at its option) any Blaze Wood
or Stove Fire which is found to be defective in
materials or workmanship. Repairs will be carried
out by an approved Blaze Heating Service Agent.

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What is covered under this warranty?
●Repair or replacement of parts
●Labour costs relating to the Wood or Stove
Fire
Consumers may have additional rights under the
Australian Trade Practices Act 1974 including
the Australian Consumer Law or the Consumer
Guarantees Act 1993 New Zealand.
This warranty does not apply and will be void
where:
●The Wood or Stove Fire is not installed in
accordance with AS/NZS 2918:2018 or any
building code or consent;
●The Wood or Stove Fire is not installed by a
qualiedspecialistinstaller;
●Any electrical work has not been carried
out by a Registered Electrician;
●The Wood or Stove Fire has been moved
andreinstalled,orhasbeenmodiedin
a manner that is not consistent with the
Installation Guide or the Owner’s Manual;
●The Wood or Stove Fire has not been
installed or operated according to the
Installation Guide and the Owner’s Manual;
●The Wood or Stove Fire is acquired for
business use in any way.
What is not covered?
●Labour costs relating exclusively to
components not manufactured by Glen
Dimplex.
●Labour costs relating to removing or
replacing the Wood Fire or Stove
●Damage caused by incorrect use or the
burning of treated or painted wood,
driftwood or other fuels which are not
recommended.
●Travel costs for a distance greater than
50 km from the nearest approved Blaze
Heating Service Agent.
●Defects, malfunctions or failures caused
by incorrect installation, poor installation,
normal wear and tear, misuse, neglect,
accidental damage or failure to follow
operating instructions in the Owner’s
Manual (including fuel selection, product
operation and maintenance instructions),
repairsormodicationsbypersonsnot
authorised by Glen Dimplex, use of parts not
supplied by Glen Dimplex, or damage or
other events which have occurred since the
product left the control of Glen Dimplex.
●Removal or transportation of such product
or part (and any repaired or replacement
product or part) to and from the authorized
dealer’s or service agents place of business.
●Direct, indirect or consequential losses or
special damages of any kind (including
costs of collection and delivery) other
than repair or replacement of products or
components under this warranty, where
any goods are acquired or used for the
purposes of a business;
How to obtain warranty service?
●Warranty Claims must be made at place of
purchase.
●Reasonable proof of purchase date is
required to make a warranty claim. You
should keep your purchase receipt.
●Warranty repair will be completed
according to normal work practices of the
service agent.
●Make the faulty part(s) available to Glen
Dimplex for inspection so that the validity of
the claim can be established by them.

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11. REPLACEMENT SPARE PARTS LIST
PART MODEL DETAIL
Fire Bricks Set
B500 N900-253 5 @ 220 x 175 x 25mm
2 @ 220 x 85 x 25mm
1 @ 220 x 140 x 25mm
B800 N900-285 10 @ 270 x 175 x 25mm
Brick Retainer
B500 N201-042 485mm x 290mm
B800 N202-042 585mm x 350mm
BafePlate
B500 N201-033 490mm x 8mm steel
B800 N202-066 590mm x 8mm steel
Ash Plate
B500 N201-029 495mm x 6mm steel
B800 N202-029 595mm x 6mm steel
Door Seal
B500 N201-054 1600 x 16mm round
B800 N202-054 1900 x 16mm round
Glass Seal
B500 N201-053 1550mmx19mmx3mmatadhesivebacked
B800 N202-053 1840mmx19mmx3mmatadhesivebacked
Door Glass
B500 N201-050 483mm x 253mm x 5mm pyro ceramic
B800 N202-050 583mm x 303mm x 5mm pyro ceramic
Handle Extension N900-185 Stainless steel
Fan N900-129 3 speed

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Glen Dimplex Australia Pty Ltd
8 Lakeview Drive,
Scoresby Victoria 3179
Australia
T: 1300 554 155
General&SalesEnquiries:[email protected]
TechnicalService:[email protected]
www.glendimplex.com.au