careium 450 User manual
www.careium.co.uk
Careium 450
Installation Guide
Power lead
Welcome to Careium
This step by step guide tells you everything you need to know
to set up your Careium 450 mobile social alarm.
Before installation
IMPORTANT: Before installing your equipment, please ensure
you have completed the service user details online form
(available at careium.co.uk/service-user-details) and returned
all enclosed forms to Careium.
If you have any questions or issues, please see our
comprehensive FAQs online at careium.co.uk/contact/faqs
Included in your box
Alarm pendant Charging cradle
All illustrations are for illustrative purposes only and may not accurately depict
the actual device. The items supplied with your unit might vary depending on the
software and accessories available in your region.
Your Careium 450 mobile social alarm pack contains the
following items:
Making a test call
Raise alarm
Press and hold the SOS button for
3 seconds or press three times quickly
to raise an alarm.
Cancel alarm
Press handset symbol / side button
within 30 seconds of alarm initiation to
cancel any falsely triggered alarm.
• The call will be answered by a contact centre operator who will say, “You’re
through to Careium, how can I help?”
• Advise the operator you have just self-installed the alarm, are new to the service
and are placing a test call.
• The contact centre operator will then:
- Conrmyourcustomernameandaddress.
- Welcomeyoutotheserviceandconrmtheycanhearyouclearly.
- Finally, if we have not received complete customer information, they will
advise you to follow the link in the email sent upon placing the order and
submit the information without further delay.
• Once the call is complete, the operator will close it down, and the green light on
the front of the pendant will blink green every 3 seconds.
To make a test call, simply press the SOS button on the front of the pendant and
hold for 3 seconds.
3 s
Connecting your alarm
The Careium 450 mobile social alarm is easy to install and simply requires
connecting as shown below:
WhenrstpluggedinorafterstorageyoushouldlettheCareium450chargeupto
3 hours to reach full battery capacity. Connect the power supply to the wall socket
and the power supply lead to the charging cradle. The green LED on the charging
cradle will light up.
• Place the pendant into the charging cradle. Note: The pendant will start up
automatically when put into the charging cradle.
• Thependantwillashdoublereduntilitisconnectedtothenetwork.After
approx. 30-60 seconds it will start blinking green, and is now ready to be
congured.Note: When fully charged the green light will appear solid.
3 s 3 s
Normal operation, green blink every 3 seconds
3 s 3 s
Low battery, red blink every 3 seconds
3 s 3 s
No network service, red blink twice
every 3 seconds
3 s 3 s
Fully charged, green solid light
Careium 450 pendant
Status / Function Input Green LED Red LED Sound Vibration
Turn on Press side button
for 2 secs or put
the device in the
charger
N/A N/A N/A Long vibration
Idle mode N/A Shortashevery
3 secs
N/A N/A N/A
Charging Shortashevery
3 secs
Longashevery
3 secs
N/A N/A N/A
Fully charged N/A Lit up N/A N/A N/A
Alarm (no delay) Press SOS button
for 3 secs or
three short
presses
Shortashuntil
call connected
(or time out)
Shortashuntil
call connected
(or time out)
High tone for
3 secs
Vibration for 3
secs
Alarm (delay
period)
Press SOS button
for 3 secs or
three short
presses
Shortashuntil
cancelled or call
connected (or
time out)
Shortashuntil
cancelled or call
connected (or
time out)
Loud tone for
30 secs or until
cancelled
Vibration for
30 secs or until
cancelled
Cancel alarm
(during delay)
Side button N/A N/A N/A N/A
Fall alarm Cancel: side
button
Shortashuntil
cancelled or call
connected (or
time out)
Shortashuntil
cancelled or call
connected (or
time out)
During cancel
period, 30 secs:
beep 1 sec, then
loud tone for 3
secs
During cancel
period, 30 secs:
short vibration
1 sec, then
vibration for 3
secs
Geofence alarm
(silent alarm)
N/A N/A N/A N/A N/A
Cellular network
not available
N/A N/A Double short
ash
N/A N/A
Low battery (<20%) N/A Not lit Shortashevery
3 secs
Double beep
(once)
Vibration (once)
Incoming call Answer: SOS
button
N/A N/A Ring signal Vibration
Send SMS Side button N/A N/A Tone Vibration
Check battery Side button >80%: 3 sec
<80% but >20%:
2shortash
<20%: 2 short
ash
N/A >80%: 3
vibrations
<80% but >20%:
2 vibrations
<20%: 1 vibration
Turn o Side button
+ SOS button
pressed at the
same time
N/A Lit up approx. 5
secs but can be
as long as 7 secs
N/A Short vibration
followed by long
vibration
Careium 450 charging cradle
Status / Function Green LED
Power connected Lit up
No power O
Your alarm explained
Eachstatuslightcanbeonlyonecolour,butitcanhavedierentblinkingpatterns
depending on the status.
Necklace Side
button
USB charger
connectorSOS button Microphone
Red
status
light
Green
status
light
Green
status
light
Red Green Green
Geo-fence / safe zone alarm
Two types of Geo-fence alarms can be set in the Careium 450 Geofence in and
Geofence out.
TheGeofenceisdenedsothatthetarget,suchasahouse,parketc.isin
the middle of the ‘fence’. The radius of the fence shall not be less than 100m,
additionally the home beacon needs to be inside this fence.
Geo-fence in
If the device enters inside the safe zone an alarm will be triggered.
Geo-fence out
If the device goes outside of the safe zone an alarm will be sent.
Power o alarm
Whenthedeviceisturnedo,duetobatteryfailure,oraforcedshutdownwhenthe
side button and emergency button are pressed simultaneously, an alarm is sent.
Low battery alarm
When the device has 20% or less battery power, approximately with 24h standby
left, a low battery alarm will be sent. It will only send the alarm once. But the alarm
is reset when it is put in a charger. In the event of that the device is removed from
charger before 20% battery is obtained, it will send a new alarm. At the same time
asthealarmissent,thedevicewillsoundwithadoublebeep,andstartashing
with red led.
Critical low battery alarm
When the device has 6% or less battery power, approximately with 6-4 hour
standby left, an alarm will be sent.
If the alarm is a speech connected alarm such as emergency pendant alarm, fall
alarm, Geo-fence in or out home alarm, it is possible to establish a two-way speech
connection with the contact centre.
Emergency alarm
This alarm is triggered via the SOS button on the front of the device. Three short
presses in a row, or a long 3 seconds press will activate the alarm. The alarm will
sound and vibrate for 3 seconds. Then it will be silent, but the green and red led will
rapidlyashuntilthephonecallisconnected.
Fall alarm
In the event of the device registering a fall, it will check for motion or steps for a
period of 30 seconds after the fall occurred. If motion or steps are detected within
this period, then the device will cancel the fall alarm based on the assumption the
person can move or walk. This sequence is silent, and user will not know that the
device has registered a fall, and thereafter cancelled it.
In the event that the device registers a fall, but does not register any movement
within the following 30 seconds, the device will alert the user with a beep every
second for the next 30 seconds.
During this time the fall alarm can be cancelled by the user with a press on
the side button.
In the event that the device registers a fall, with no movement for the following 30
seconds and no cancellation for a further 30 seconds, then the alarm is triggered,
and a 3 second long loud sound will be played.
Note! Charging will cancel Fall alarm.
Note! The device removes false alarms by sensing if there is movement after the
fall. In the case of the user putting the device on a hard surface, such as a table, and
it is not moved it can generate false alarms.
Type of alarms
Important information
All systems using radio telecommunications are subject to interference beyond the
user’s control.
Products from Careium are designed to minimise the impact of such interference.
Nevertheless, the user must be aware that system components can be subjected to
interferenceorotherinuencesthatmaycausemalfunction.
It is therefore important to regularly check that every part of the system works in all
areas, especially radio communications. Contact your supplier immediately in case
of any suspected malfunction.
Keep the product away from interfering devices such as radio transmitters, mobile
phones, DECT-telephones or wireless headphones.
Users should pay particular attention to the risk of disruption from products which
communicate using the same or adjacent frequencies.
For further information, please contact your supplier.
Medical units
The use of equipment that transmits radio signals, for example, mobile phones, can
interferewithinsucientlyprotectedmedicalequipment.Consultadoctororthe
manufacturer of the equipment to determine if it has adequate protection against
external radio signals, or if you have any questions. If notices have been put up at
healthcarefacilitiesinstructingyoutoturnotheunitwhileyouarethere,you
should comply. Hospitals and other health care facilities sometimes use equipment
that can be sensitive to external radio signals.
Implanted medical devices
To avoid potential interference, manufacturers of implanted medical devices
recommend a minimum separation of 15 cm between a wireless device and the
medical device. Persons who have such devices should:
• Always keep the wireless device more than 15 cm from the medical device.
• Should not carry the phone in a breast pocket.
• Hold the wireless device to the ear opposite the medical device.
If you have any reason to suspect that interference is taking place, turn the phone
oimmediatelyIfyouhaveanyquestionsaboutusingyourwirelessdevicewithan
implanted medical device, consult your health care provider.
Always read and follow the safety information
accompanied by this symbol.
Safety information
• Users should pay particular attention to the potential for interference from other
systems operating in the same or adjacent frequency bands.
• The Careium 450 cannot and should not be dismantled.
• Dangerofexplosionifbatteryisincorrectlyreplaced.Toreduceriskofreor
burns, do not disassemble, crush, puncture, short external contacts, expose
to temperature above 60° C (140° F), expose to extremely low air pressure or
disposeofinreorwater.
• Only use recommended power supply as stated in the section ‘Included
in your box’.
• The wall socket should be installed near the charging cradle and
should be easily accessible.
• Followtherulesandlawsthatapplywhereveryouare,andalwaysturnothe
unit whenever its use is prohibited or can cause interference or hazards. Only
use the unit in its normal user position. The unit should never be used in an
operating temperature exceeding 40° C or below -10° C.
Specic Absorption Rate (SAR)
This device meets applicable international safety requirements for exposure
to radio waves. Your mobile device is a radio transmitter and receiver. It is
designed not to exceed the limits for exposure to radio waves (radio frequency
electromagneticelds)recommendedbyinternationalguidelinesfromthe
independentscienticorganizationICNIRP(InternationalCommissionofNon-
Ionizing Radiation Protection).
The radio wave exposure guidelines use a unit of measurement known as the
SpecicAbsorptionRate,orSAR.TheSARlimitformobiledevicesis2W/kg
averaged over 10 grams of tissue and include a substantial safety margin designed
to assure the safety of all persons, regardless of age and health.
Tests for SAR are conducted using standard operating positions with the device
transmittingatitshighestcertiedpowerlevelinalltestedfrequencybands.The
highest SAR values under the ICNIRP guidelines for this device model are:
Body SAR: 1.373 W/kg
During normal use, the SAR values for this device are usually well below the
valuesstatedabove.Thisisbecause,forpurposesofsystemeciencyandto
minimize interference on the network, the output power of your mobile device is
automatically decreased when full power is not needed for the call. The lower the
power output of the device, the lower its SAR value.
Technical data
Modem type GSM 900/1800
Positioning GPS
Beacon (RFID)
WiFi
A-GPS
Interface 2 LED, 2 hard keys
Sensors 3D accelerometer
Battery Li-ion 800 mAh
SIM Integrated
Operating time Phone always on: Up to 10 days, depending
onusedproleandconditions
Safe zone functionality Polygon or circle safe zones
Main alarm types Manual, fall, battery, geofence,
beaconando-linealarm
Activity sensor Step counter
Enclosure IP67 and shower proof
Dimensions (LxHxW) Portable: 66 x 44 x 16mm, weight 45 grams
For more information See technical handbook
Approval
Complies with RoHS, CE, 2014/53/EC (RED) and other relevant standards.
Maintenance
Cleaning
The mobile alarm unit should be cleaned using a slightly damp cloth. Solvents
should not be used.
Problems with the equipment
If you have a problem with your equipment or need to ask any questions you
can either place a call via the Careium alarm unit or Customer Services. If your
equipmentisfoundtobefaultywewillsendyouareplacement,alongwithajiy
bag to return the faulty equipment to us for test, inspection and repair. Please
ensure you return the faulty equipment in its entirety within 28 days of receiving
replacement, otherwise you may be charged.
Test calls (once a month)
Once a month test the equipment by pressing the pendant, let us know it is a test
call.Wewillconrmthattheequipmentisworkingandthatwehavereceivedyour
call. This makes sure we know all is well with your equipment. It also helps the user
feel familiar with the process
Notes
Careium
32 Tower View
Kings Hill, West Malling
ME19 4ED
Call: 01323 644422
Call: 01323 408972 (Technical support)
Visit: www.careium.co.uk
Email: [email protected]
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