Carrier Access KTA User manual

Adapter
KTA Series
User Manual

1. Introduction ........................................................................................................................................................... 3
2. Sketch.................................................................................................................................................................... 3
2.1 Ports figure............................................................................................................................................... 3
2.2 LED Indicators........................................................................................................................................ 4
2.3 Application figure................................................................................................................................... 4
3. Installation and Setting.......................................................................................................................................... 4
3.1 Installation................................................................................................................................................ 4
3.2 Configuration........................................................................................................................................... 5
3.2.1 Configuring Network Parameters from Telephone Handset.............................................. 5
3.2.2 Configuring Network Parameters from Web Browser......................................................... 5
4. Functions ............................................................................................................................................................... 9
4.1 Making and Receiving calls ................................................................................................................. 9
4.1.1 Making outgoing calls ...................................................................................................................... 9
4.1.2 Receiving........................................................................................................................................ 10
4.2 Use digitmap.......................................................................................................................................... 10
4.3 Call Forwarding.................................................................................................................................... 10
5. Technical Parameter............................................................................................................................................. 11
5.1 The electronic specifications.............................................................................................................. 11
5.2 Working/storing environment............................................................................................................. 11
5.3 Dimensions............................................................................................................................................. 12
6. Frequent Problems and Solutions........................................................................................................................ 12
7. Appendix.............................................................................................................................................................. 12
7.1 Features................................................................................................................................................... 12
7.2 Standards and agreements................................................................................................................... 13
7.3 Recommend usage net condition....................................................................................................... 13
7.4 Commands For Setting Network Parameters.................................................................................. 13
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1. Introduction
KTA series is one of VoIP terminal products, with one port connecting with regular PSTN terminal devices and
one port connecting with Internet. It transfers voice through net. By the management of soft-switch platform and
the support of telecom, KTAcan communicate with VoIP terminals and dial to regular phone inexpensively.
KTA series’ port
zKTA1000’s port
One LAN port (10 Base-T)
One PC port (10 Base-T)
One PHONE port (FXS)
The relation between LAN port and PC port is not router but hub
zKTA1001’s port
One LAN port (10 Base-T)
One PHONE port (FXS)
zKTA1010’s port
One LAN port (10 Base-T)
One PC port (10 Base-T)
One PHONE port (FXS)
One LINE port (FXO)
KTA1010 has HUB function
The relation between LAN port and PC port is not router but hub
zKTA1011’s port
One LAN port (10 Base-T)
One PHONE port (FXS)
One LINE port (FXO)
2. Sketch
2.1 Ports figure
6
5
4
3
2
1
1——Power Port
2——Setup Button
3——PC port :(10 Base-T Ethernet) RJ45 port to connect with PC (only for KTA1000, KTA1010)
4——LAN port:(10 Base-T Ethernet) RJ45 port to connect with Internet or Local Network
5——PHONE Port (FXS)
6——LINE Port (FXO) (only for KTA1010,KTA1011)
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2.2 LED Indicators
RXTX MSGPhoneServicePower
Power——Power On LED
TX——Network data being transmitted
RX——Network data being received
Service——Service connected (Remains illuminated when successfully logged-on to server)
Phone——phone in operation (phone in-used when light on means working under VoIP, when light off means
working under PSTN)
MSG——unanswered call LED (unanswered call appeared if light on)
2.3 Application figure
123
456
789
*8#
123
456
789
*8#
123
456
789
*8#
Small PABX
Internet
ISP
PHONE
LANPC LINE
Telecom
Instruction:KTA 1000,KTA1001 without LINE port,KTA1001,KTA1011 without PC port
3. Installation and Setting
3.1 Installation
(1) Locate your KTA close to your Internet connection and a power outlet.
(2) Plug the RJ-45 connector of the Ethernet 10/100Base-T cable into the KTA’s side input port ④, and plug the
other side into a hub or switch, or wall/ground socket of the structuring cable.
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(3) Plug one side of the RJ-11 of phone line to the PHONE Port(FXS) ⑤of KTA, plug another side of the phone
line into user terminal (phone, line entrance to PABX, etc.).
(4) If you are the KTA1010,KTA1011’s user, put the phone line to the LINE Port(FXO) ⑥of KTA, you will have
the both function of VoIP and PSTN.
(5) Plug the accessory power-adapter into the power outlet, then connect the output-plug to power-port ①of the
KTA.
(6) Then waiting for KTA’s startup, after hearing short phone ring, KTA is now working.
Notice: Please select different type of Ethernet Cable according to the network devices (devices connecting
to LAN). Select Straight-through Ethernet Cable for network equipments (router, hub, etc.); Select
Cross-over Ethernet Cable for the PC of ISP server; Select the corresponding Ethernet Cable according to
the instructions of XDSL and Cable Modem (using Straight-through Ethernet Cable in most casts).
3.2 Configuration
3.2.1 Configuring Network Parameters from Telephone Handset
Without PC,users and network technician can set parameter through ordinary phone and KTA,all those operations
can be finished under VoIP model.
Instrucitons for network parameter setting:
Command Format:
Every configuration command from your telephone handset will be similar to the following format:
#*xxxxx#.Commands are a minimum of 3 digits. If a command is prefixed by ”#*” then the
command is a query. If the command is prefixed by just ”#” then it is a programming command.
Use ”##” to cancel a command.
If the command is successful you will hear “di du”. If the command is unsuccessful you will
hear ”du du du…”
Common commands:
Note: Each Command below is followed by its alphanumeric representation to make it easy to
remember.
Query IP Address: pick-up phone handset and key in #*047# or #*0IP#
Set IP address: pick-up handset and key in #73847# xxx*xxx*xxx*xxx# or #SETIP#xxx.xxx.xxx.xxx#
Enable DHCP: pick-up handset,then key in #3427# or #DHCP#
Disable DHCP: pick-up handset, then key in ##3427# or ##DHCP#
Reboot: pick-up handest,then key in #778# or #RST#
Restore default settings: pick-up handset ,then key in #358# or #DLT#
Using H.323:pick-up handset ,then key in #4323# or #H323#
Using SIP:pick-up handset ,then key in #747# or #SIP#
Using adjusting IP:pick-up handset,then key in #3228# or #FACT#.IP type is STATIC IP.IP
address:192.168.1.100,Gateway IP:192.168.1.1,Subnet mask:255.255.255.0.
Note: After performing each of the above commands the KTA will reboot. You should wait
until your telephone rings once to indicate that the reboot process has been completed.
Notice:DHCP is a default setting of KTA Series.
3.2.2 Configuring Network Parameters from Web Browser
Open your web browser and enter the IP Address that has been assigned to the KTA (if necessary
use the “Query IP Address” command in the above section). Log-in page will be displayed. The
default password is 1234.
Browser, such as Microsoft Internet Explorer of Windows operating system, to set up parameters.
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After network connection, please pick up handset, press key “#*047#” to hear IP address of the
adaptor box. In the address field of browser, type the IP address and press ENTER to display the
Settings page. A log-in page will be shown. Enter log-in password to set parameters. The default
password is 1234.
If adaptor box cannot get IP, enter “##3427# to cancel DHCP mode. After reset and beep sound
heard, please pick up the handset, enter “#73847#xxx*xxx*xxx*xxx#” to set IP address of adaptor
box. Get the IP address and use browser to set up.
¾Network Settings
Depending on the requirement of your ISP or Network you can configure the KTA with a Static IP,
DHCP, or PPPoE:
Static IP: If your ISP / Network requires the use of a Static IP then you will be required to
complete all of the parameters listed below:
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Fill in IP Fill in subnet mask Fill in default
gateway ip

HCP: If your router (or other network device) is configured to allocate an IP address to the KTAD
automatically then you can simply set the KTA up for DHCP operation and no other network
parameters need to be completed.
PPPoE: If your ADSL modem (or other network device) does not allow you to configure PPPoE then you may
need to configure this in the KTA. You will need to enter your PPPoE Username (ID) and Password as follows:
“mac” :display the KTA’s unique mac address
Instruction:if you can’t choose corresponding net link,please consult to network administrators or ISP,and
Protocol Settings
you may know which method is your network using,and then ,make the right settings
¾
Fill in DNS Fill in DNS2
Fill in PPPoE id Fill in PPPoE psssword
Select protocol:
Service port: fault)H323:1719(de
Sip:5060(default)
DNS or IP of the
servicecarrier’s soft-switch
si
p
or h323
User name with
service
p
rovider Phone number Pin
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Instruction: Depending on your service provider the KTA may display “gk zone” instead of
“service address”.
Notice: If login failed, contact your service carrier to adjust parameters. Do not ajust default value in most
cases.
¾Audio Settings
Audio codec
otice: All above audio parameters are default settings. Contact your operator to adjust the corresponding
Rin
g
t
y
pe
Voice active auto gain auto echo
detection control cancellatio
N
parameters if any problems.Please do not adjust these without the advice of your service provider.
Other Settings¾
IP address of network
time serve
r
adjust the login passport
1234 is default value
Use Digitmap: Please leave this function turned on. The Digit map enables the KTA to recognize dialing
sequences from around the world. If the user dials a recognized dialing sequence then the KTA initiates the call
without the user having to press the # key after dialing.
Notice: Enter #358# to restore factory(default value) if forget KTA login password. Pasword will restore to
the default value, 1234.
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¾Upgrade
Click “Update Firmware” of the right-bottom of setting page.
KTA would automatically reboot after uprading, then please press keys on the phone as #358#（#DLT#）to restore
default settings and reboot again!
Note: If you have been instructed to use the “Upgrade Tool” to perform the upgrade then you will need to
enable “Remote Access Permission”. This is done from your telephone handset by dialing #767#. Please
remember that after you have completed the upgrade then you should restore the KTA’s default settings by
dialing #358# on your phone handset and then wait for the KTA to reboot.
¾Other buttons
Update degitmap save any changes
you have made restore the settings to the original factory
4. Functions
zMaking and Receiving calls
zUse Digitmap
zCall Forwarding
4.1 Making and Receiving calls
4.1.1 Making outgoing calls
A. Calling VoIP
Every VoIP Terminal will be assigned a VoIP number. Users can directly call each other’s number.
Example:A user with the number 6667777want to call another user with the number 7778888.
User 6667777 simply pick up the phone handset, waits for dial tone and dial 7778888 followed by #
B. Calling a regular phone
a) Calling a regular phone under PSTN
Notice: Before this function can be realized, please plug the phone line into the KTA LINE port (FXO). And
now the phone is a VoIP phone. (Only for KTA1010, KTA1011)
Pick up the handset or press the “handfree” key,then press the key “*” to change into the PSTN model. When you
hear the dial tone ,key in the PSTN phone number, after finishing calls ,put down the handset, it automatically
change to the VoIP model.
Under this situation, functions are carried out through KTA’s LINE port (FXO).
b) Calling regular phone under VoIP
Notice: It is applicable to all KTA users
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Every KTA can call any land or mobile phone anywhere in the world. Please dial with the service carrier’s dialing
rule. Press “#” after you dial the phone number.
Example 1: If a U.S service carrier’s dialing rule: To call a U.S or Canada number, please first dial 1, then the
telephone number.
KTA user calling an U.S/Canada regular number 213-666-8888.
Pick up the handset, when you hear the dial tone key in 12136668888 followed by #.
Example 2: If a U.S service carrier’s dialing rule: To call other countries’ regular numbers, please first dial 011,
then the country code (no ‘0’as prefix), and dial the telephone at last.
KTA user calling a China regular number 0755-88889999.
Pick up the handset, when you hear the dial tone key in 0118675588889999 followed by #
Example 3: If a China service carrier’s dialing rule: To call other countries’ regular numbers, please dial the
district code, and dial the telephone at last.
KTA user calling a China regular number 0755-88889999.
Pick up the handset, when you hear the dial tone key in 075588889999followed by #.Under this situation,
functions are carried out through KTA’s LAN port and PHONE port (FXS).
4.1.2 Receiving
A. Receiving VoIP
When there is a call from other VoIP, pick up handset or press ”handfree” key.
B. Receiving PSTN
a) Notice: the function is only for KTA1010, KTA1011 and please plugs the phone line provided by telecom
to the KTA LINE port (FXO)
Under this situation, when calls from the PSTN phone, the phone then automatically changes to the PSTN model,
pick up the handset and the call can be successfully going on. Functions are carried out through KTA’s LINE port
(FXO).
b) Notice: it is only for the users except from a)
This is an optional service. Only areas that are provided access numbers allow calls from a regular phone to KTA.
Please refer to ‘Access Number List’on the Carrier Service page to see if this service is available in your area.
4.2 Use digitmap
After you choose” use digitmap” through the web, when you call the phone numbers all over the world, after dial
the number, KTA can automatically dial out without pressing “#”, just as under PSTN model. The rule will be
defined by service carrier.
4.3 Call Forwarding
Every KTA has call forwarding feature, when the user is not online, the incoming call can be forwarded to a preset
telephone number.
Settings:
Enter my account page on service website to set the forwarded number. The number must accord with service
carrier’s dialing rule.
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Please input the
forwarding number
Please type in the target number, which will be forwarded to.
Notice: Call forwarding target number must be a PSTN number, with more than 7 digits.
Example 1: If a U.S service carrier’s dialing rule: To forward to a U.S or Canada number, please first dial 1, then
the telephone number.
KTA user wants to make a call forward to 213-666-8888, please fill in 12136668888.
Example 2: If a U.S service carrier’s dialing rule: To forward to other countries’ regular numbers, please first dial
011, then the country code (no ‘0’as prefix), and dial the telephone at last.
KTA user wants to make a call forward to 0755-88889999, please fill in 0118675588889999.
Example 3: If a China service carrier’s dialing rule: To call other countries’ regular numbers, please dial the
district code, and dial the telephone at last.
KTA user want to make a call forward to 0755-88889999. KTA user can fill in 075588889999.
5. Technical Parameter
5.1 The electronic specifications
zVoltage: 12V DC, 500mA
zPower adapter:AD/DC input 100~120V (USA, Japan etc.) or 220~240V (China, Europe etc.) or 100~240V，
47-63Hz
zNetwork interface: IEEE 802.3 10 Base-T
zEMC: FCC Part15 CLASS B
5.2 Working/storing environment
zOperational temperature: 0 to 50° C (32° to 122° F)
zStorage temperature: -30° to 65° C (-22° to 149° F)
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zHumidity: 10% to 90% no dew
5.3 Dimensions
z166.4x 119x 31.6mm (L x W x H)
6. Frequent Problems and Solutions
Problems Probably Causes Solutions
Bandwidth < 30KbpsUnacceptable voice
quality under VoIP Unstable network quality:
Delay>500ms or jitter>100ms
or package loss>10%
Using in network environment as
stable and qualified as you can.
Login failed by firewall
Network provided by ISP and
the ISP restricts login
Check with the service center of
service carrier.
Incorrect account information
or phone number Using initial account to reset account number, pin and phone
number. If the pin had been
changed, asking the service carrier.
Login server failed
(Service LED off)
Incorrect server address If server address had been changed,
asking the service carrier.
Phone line provided by the
Telecom service carrier is not
be plugged to the KTA LINE
port (FXO)
Plug the phone line to the KTA
LINE port (FXO)
Failed to receive and dial
the PSTN phone through
the phone line provided
by the Telecom service
carrier Incorrect dialing method Please dial the “*”key before call,
then you can choose the phone line
as the dial-out line
Login succeeded (service
led on), can’t use phone:
after picking up handset
you cannot hear dial tone,
or press key without
sound
Some wrong with KTA
momently Press “#778#”(#RST#) to restore KTA,then reuse
7. Appendix
7.1 Features
zBasic Port—— One or two RJ45 ports compatible with IEEE 802.3 10 Base-T, one FXS port, one FXO port
(KTA1010, KTA1011)
zAC/DC adapter— input 100~120V (USA, Japan etc.) or 220~240V (China, Europe etc.) or 100~240V,
47-63Hz
zLog-in to specific soft-switch platform
zAutomatic searching for soft-switch platform
zSupports DHCP: Automatically obtain local IP, subnet mask, router IP
zSupports PPPoE
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zVoice active detection
zComfortable noise generation
zEcho cancellation
zDynamic buffer management—minimize effect to voice quality caused by audio delay jitter
zSupports NAT
zSupports.H.323/SIP
zSupports Remote Upgrade
zSupports Call Forwarding
zLightningproof
7.2 Standards and agreements
zIEEE 802.3 10 Base-T
zG.711A, G.711µ, G.723.1 5.3K/6.3 Kbps and G.729 audio codec
zH.323 v2 and SIP
zTCP/IP: Internet Transport and Control Protocol
zRTP: Real-time Transport Protocol
zRTCP: Real-time Control Protocol
zVAD/CNG Voice active detection/comfortable noise generation
zG.165 Echo cancellation
zDTMF Tone Generate and Detection
zDHCP: Dynamic Host Configuration Protocol
zPPPoE: Point to Point Protocol of Ethernet
zDNS: Domain Name Server
zFTP: File Transfer protocol
zHTTP: Hyper Text Transfer protocol
7.3 Recommend usage net condition
zDelay: Less than 400ms
zJitter: Less than 100ms
zPackage loss: Less than 10%
zBandwidth: More than 30Kbps
7.4 Commands For Setting Network Parameters
Query IP Address: #*047# or #*0IP#
Set IP address: #73847# xxx*xxx*xxx*xxx# or #SETIP “#xxx.xxx.xxx.xxx#”
Enable DHCP: #3427# or #DHCP#
Disable DHCP:##3427# or ##DHCP#
Reboot: #778# or #RST#
Restore default settings: #358# or #DLT#
Using H.323: #4323# or #H323#
Using SIP: #747# or #SIP#
Using adjusting IP #3228# or #FACT#.
Safety Warning: Please do not place this product near open flame or high temperature. Avoid heavy
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impact, and do not leave the product in dump or highly humid conditions!
Current user manual is made based on the functions of present products, if any content change has made,
no further notice.
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