ClassCo InTouch 5000 User manual

InTouchTM 5000
Internet Call Waiting with
VoiceAnnounce® Caller ID
Users Guide
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Table of Contents
If you have questions about the operation and use of your
InTouch 5000, be sure to check out the troubleshooting tips and
FAQs beginning on page 18.
More information can also be found on-line at
www.classco.com
Introduction ................................................................................... 4
Features ....................................................................................... 5
Important Safety Instructions ....................................................... 6
Check the Package Contents ....................................................... 8
Installation ..................................................................................... 8
Getting Started .............................................................................. 9
Modem Settings .......................................................................... 10
Announcing Incoming Calls ........................................................ 12
Announcing Calls when you’re on the Telephone..................... 12
Announcing Calls when you’re using the Internet .................... 12
Operating Modes ........................................................................ 14
Reviewing Calls .......................................................................... 14
Assigning Audible Caller Categories .......................................... 15
Dial Back ..................................................................................... 16
Message Waiting Notification ..................................................... 17
Custom Setup Options................................................................ 17
Troubleshooting and FAQs ........................................................ 18
FCC Part 68 andACTAInformation ............................................ 21
FCC Part 15 Radio Interference Statement ................................ 22
Canadian TelecomStatement ..................................................... 22
Limited Warranty ........................................................................ 23
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InTouchTM 5000
Internet Call Waiting with
VoiceAnnounce® Caller ID
Introduction
InTouch™ 5000 with VoiceAnnounce®caller ID works with call
waiting, caller ID, and other services from your local telephone
company to help you identify and manage inbound telephone calls,
even while you’re already on the phone or surfing the Internet. The
unit announces the caller’s identity and displays information about
the call on the LCD display screen. When you’re online, you’ll have
the option to answer the call, send the caller an announcement
that you’re online and will call them back, or ignore the call (sends
the caller to voicemail if you subscribe to network voicemail ser-
vice.)
You can program the unit to associate frequent callers with au-
dible categories (like “friends” or “family”). The category can be
announced instead of the telephone number to help identify impor-
tant calls. And if you have call waiting ID service from your local
telephone company, InTouch 5000 will announce and display infor-
mation about your call waiting callers too.
InTouch 5000 stores the last 99 calls in a call log for audible and
visual review.
Please read this manual for proper installation instructions and to
find out about all of the valuable features InTouch offers.
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Features
The InTouch 5000 has advanced Caller ID features that give you
more control over your incoming calls:
• Identifies calls even when you’re surfing the Internet
• Internet Call Waiting options to answer the call, send the
caller a message that you are on the Internet, or ignore the
call (sends the caller to voicemail if you subscribe to network
voicemail service.)
• Identify the caller without interrupting what you’re doing.
• Let you know when your friends, family, or people from work
are calling.
• Let you know when it’s your children’s friends calling.
• Store the name, number, date and time of 99 calls in a call log.
• Let you review who called while you were away.
• Find out who’s calling on call waiting
• Dial back callers at the touch of a key
• Delete the oldest call in the call log when a new call is re-
ceived when the call log is full.
• Identifies when you have voicemail messages waiting (re-
quires voicemail service available from the telephone com-
pany. Compatible with FSK and SDT signaling.
• You can program your unit to identify frequent callers by
audible categories: Friends, Family, Work, School, Don’t An-
swer, It’s for you (male and female voices), Dog Barking
(woof)*
*Somecustomersusethesecategoriestoidentifytheirkid’sfriends,ormaybeapeskysalesman.
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Important Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners; use a damp cloth
for cleaning.
4. Do not use this product near water for example, near a bath
tub, wash bowl, kitchen sink, or swimming pool, or in a wet
basement.
5. Do not place this product on an unstable cart, stand or table,
as the product may fall, causing serious damage to the prod-
uct.
6. Slots and openings in the cabinet and the back or bottom of
this product are provided for ventilation (to protect it from
overheating) and should not be blocked or covered. The
openings should never be blocked by placing this product on
a bed, sofa, rug or other similar surface. This product should
never be placed near or over a radiator or heat register. This
product should never be placed in a built-in installation unless
proper ventilation is provided.
7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer
or local power company.
8. Do not allow anything to rest on the power cord. Do not place
this product where the cord will be abused by people walking
on it.
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9. Do not overload wall outlets and extension cords, as this can
result in the risk of fire or electric shock.
10. Never push objects of any kind into this product through
cabinet slots, as they may touch dangerous voltage points or
short out parts, resulting in the risk of fire or electric shock.
Never spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman, when service or
repair work is required. Opening or removing covers may
expose you to dangerous voltage or other risks. Incorrect
reassembly can cause electric shock when this product is
subsequently used.
12. Unplug this product from the wall outlet and refer servicing to
a qualified service personnel under the following conditions:
a) when the power supply cord or plug is damaged or frayed;
b) if liquid has spilled into the product; c) if the product has
been exposed to rain or water; d) if the product does not
operate normally when you follow the operating instructions
(adjust only those controls that are discussed in the operat-
ing instructions, as improper adjustment of other controls
may result in damage, often requiring extensive work by a
qualified technician to restore the product to normal perfor-
mance); e) if the product has been dropped or the cabinet
has been damaged; f) if the product exhibits a distinct change
in performance.
13. Avoid using a telephone (other than a cordless type) during
an electrical storm. There may be a remote risk of electric
shock from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save these instructions.
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Check the Package Contents
Check the package contents to make sure you have the
following items:
• InTouch 5000 Internet Call Waiting device
• Telephone line cord
• AC power adapter
Installation
Follow these easy steps to install your InTouch 5000. Please be
sure to connect the unit exactly as described, otherwise the unit
may not operate properly and could interfere with access to the
internet.
1. Connect the phone cord that extends from the telephone jack
on your wall to the LINE jack on the back of the unit.
2. Use the supplied phone cord to connect your telephone set to
the PHONE jack on the back of the unit. (Do not plug your
telephone into the phone jack on the modem.)
3. Connect the line going to the line jack on your computer mo-
dem to the MODEM jack on the back of the unit.
4. Plug theAC adapter into the unit and a power outlet. (Adapter
rating is 120VAC IN / 9VAC 300MA OUT). The unit does not
use batteries. All information is stored in non-volatile “flash”
memory.
During a power outage, the InTouch 5000 will shut off without
being damaged. It will remember calls in the log and other settings,
so you won’t have to re-program the unit when the power comes
back. When the power is restored, the unit will be ready to screen
calls.
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Getting Started
Review this checklist to make sure everything is OK.
1. Make sure you have the proper services from your local
telephone company:
• CallerID (or CallerID withName)
• CallWaiting
• CallerID onCallWaiting(usuallyprovidedautomaticallyfor customerswithcallerID
andcallwaitingservices,butsometimesyouhavetoaskforit.)
Note: Voicemail service is not required for your unit to func-
tion, but will allow your callers to leave a message for you if
you ignore the call while on-line or on another call. It takes
most local telephone companies a few days to activate these
services after you order them.
2. Make sure the unit is installed according to these instructions
3. Verify that your dial-up modem does not disable call-waiting
when it dials out. For mode on this, see section on Modem
Settings.
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Modem Settings
Your InTouch 5000 will identify incoming “call waiting” calls even
when you’re online. Make sure your modem is connected to the
jack on the back of your unit marked MODEM. And be sure your
telephone is plugged into the jack on the back of the unit marked
PHONE. (Do not plug your telephone into the phone jack on your
modem. Doing so could cause the unit to operate improperly.)
You will also need to verify two settings on your computer.
1. Make sure Call Waiting is not disabled. From the Windows®
desktop, go to ‘My Computer’ and select the ‘Control Panel.’
Then select ‘Modems’. From there, select ‘Dialing Properties’.
The following window will be displayed. Make sure the ‘Dis-
able call waiting’ box is NOT checked.
Modem Connection Troubleshooting Tips
If your InTouch units fails to detect incoming calls, make sure you
have CALL WAITING ID service from your local telephone com-
pany, and make sure you have not disabled call waiting in the
Dialing Properties box.
You can find additional information on how to make these changes
by visiting our website at www.classco.com.
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2. If your computer modem is very sensitive to loss of carrier,
you may need to modify the computer modem’s setup regis-
ter. From the Windows desktop, go to ‘My Computer’ and
select the ‘Control Panel.’ Next select ‘Modems.’ From there,
select ‘Properties’ followed by ‘Connection’ and ‘Advanced’.
Then insert the following line into the field marked ‘Extra set-
tings.’
ATS10=255
(If you already have something in the dialog box, then add
S10=255 to the end of it.)
Modem Connection Troubleshooting Tips
If your InTouch unit abruptly disconnects from the Internet as soon
as you receive an incoming call, add the “ATS10=255” string to the
Extra Settings in the Advanced Connections box.
You can find additional information on how to make these changes
by visiting our website at www.classco.com.
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Announcing Incoming Calls
Between the first and second ring, the caller’s telephone number
will be announced over the unit’s speaker, beginning with the area
code. The telephone number, name listing (for caller ID deluxe
customers) and date and time of the call will also be displayed.
SometimestheunitwilldisplayandannounceNUMBERUNKNOWN
or NUMBER BLOCKED. Number unknown means that the tele-
phone company sends no information about the calling party. Of-
ten times this means that the call is originating from a telemarketer.
Number Blocked means that the caller has decided not to have his
or her caller ID information sent to you. You can advise callers to
“Un-Block” by dialing *82 before calling you.
Announcing Calls when you’re on the Telephone
If you subscribe to Call Waiting ID service, InTouch 5000 will an-
nounce and display information about your call waiting calls. In
order for InTouch to identify these calls, you must be talking on the
telephone that’s plugged into the back of the unit. If you want, you
can setup InTouch to announce only call waiting callers that have
an audible category associated with their phone number (see
Custom Setup Options.)
Announcing Calls when you’re using the Internet
InTouch 5000 will identify incoming ‘call waiting’ calls that come in
while your modem is active. Your modem session must be active
for at least 60-seconds (allowing time for the modem connection to
become stable) before the InTouch 5000 can detect calls. The
detection of an incoming call should not cause your modem to
disconnect. If this happens, make sure you set the ‘Extra Settings’
as described the section on Modem Settings, and check to make
sure the phone and modem cords are plugged in properly.
You are alerted to the presence of the call-waiting call either by the
announcement of the caller’s telephone number or audible cat-
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egory, just as done for any other call-waiting caller. At this point,
you have these options:
1. To connect to the call-waiting caller, answer the telephone
plugged into the unit. The unit will isolate the modem from the
line and automatically connect the caller. When you hang-up,
the connection between the modem and the line is restored.
However if your conversation is much longer than ten sec-
onds, the data connection may have been terminated. In
general, if you pick up your phone to talk with someone, you
should expect to lose your Internet connection.
2. To send a message to the caller while you’re on-line, press
the BUSY key. The modem is isolated from the line, and a
message is played to the caller “I’m on the Internet and will call
you back shortly.” After the message completes, the modem
is reconnected to the line and the on-line session should
resume.
3. Do nothing and ignore the call. If you have network voicemail
service, your call will be routed to voicemail automatically by
your telephone company
4. Hang up your Internet connection from your computer. If you
do this within 10-15 seconds, the will cause the call-waiting
call to ring your line, and the call can be answered from any
extension telephone.
Note: If you do not have call waiting ID service, the unit will “beep”
for several seconds and display “Incoming Call” to indicate you
have a call waiting.
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Operating Modes
The InTouch 5000 has five operating modes. Normally, the unit is in
standby mode, waiting for a call. You can go to other modes by
pressing the MODE key. The modes are:
Review Calls – See and hear who called
Review Categories – Review/Change category associations
Enter Number – To manually enter telephone number for a
category
Select Category – Associate caller to a category with RE-
VIEW keys
Adjust Volume – Change volume low/medium/high/off with
REVIEW keys
The unit will automatically return to standby mode after 20-sec-
onds of inactivity.
Reviewing Calls
Your 5000 will store up to 99 call records, providing you with the
name and/or number of the last 99 callers. This information is
recorded in the call log as soon as it is received between the first
and second ring, even when you are away from home or choose
not to answer a call, or when you get a call waiting call, provided
you have call waiting ID service. In standby mode, the InTouch
5000 displays the number of new calls and the number of total
calls in the call log. The LED flashes slowly to indicate you have
new calls.
You may review the call log while in standby mode or in REVIEW
CALLSmode.Simplypushone ofthe REVIEWkeystoscrollthrough
each call record – the caller ID information is displayed on the
screen, and if you are in REVIEW CALLS mode the date, time, and
phone number are announced. If you push the reverse REVIEW
Key you will scroll from the last call received backwards to the
oldest call in the call log. If you push the forward REVIEW key you
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will scroll beginning with the oldest call in the log to the last one. If
you hold down either review key for more than 2-seconds, the unit
will announce the number of new calls in the call log followed by
the date, time, and phone number of each call.
You can clear a call by pressing the CLEAR key while the call is
displayed on the screen. Holding down the CLEAR key for 2-
seconds clears all the calls from the call log.
Assigning Audible Caller Categories
What are the Categories? Up to 99 numbers can be associated
with any of the following audible categories: Friends, Family,
Work, School, Don’t Answer, “It’s for you (male & female voices)”,
and Dog Barking “woof.”
Do you want to assign categories for some of your frequent call-
ers? If you do that, the categories of those people will be an-
nounced instead of their telephone numbers when they call you.
From either the standby or review calls mode, press one of the
REVIEW keys at a time to review the numbers and/or names of the
people in the call log.
1. If the number and/or name of the person to assign to a cat-
egory appears in the call log, use the REVIEW keys to display
it. Then go to step 3.
2. If the number and/or name of the person to assign to a cat-
egory does not appear in the call log, press the MODE key
untilXXX-XXX-XXXXENTERNUMBERappearsonthe display
screen of the unit. Press the PROGRAM key to select the first
digit of the desired number. To move to the second digit of the
desired number, press the forward REVIEW key. Use the
PROGRAM key to select a number, then use the forward
REVIEW key to move to the next digit. (note: you can also use
the reverse REVIEW key to go to previous digits.) When the
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complete number for which you want to select a category
appears on the display screen of the unit, go to the next step
3. With the desired number on the display screen of the unit,
presstheMODEkeyuntilSELECTCATEGORYappearsonthe
display screen.
4. Press either the forward or reverse REVIEW keys until the
category you want for the caller is announced.
5. Press the PROGRAM key to assign the category to the caller.
How do I review what I’ve Programmed?
Press and release the MODE key until REVIEW CATEGORY ap-
pears on the display screen. Then press one of the REVIEW keys
to scroll through the numbers for which you have programmed
categories. You’ll hear the category programmed for each number
announced as you scroll through the numbers.
How Do I Delete What I’ve Programmed?
Follow the steps above to review what you’ve programmed until
you hear the caller you want to delete. Then press the CLEAR key.
The category association with that caller will be deleted.
Dial Back
You candial backcallers directlyfrom thecall log. Usethe REVIEW
keys to locate the person you want to call. With the call information
displayed on the screen, pick up the phone like you normally do to
makea call,but instead ofdialing, pressthe MODE/DIALkey onthe
unit. If you’re placing a call that requires dialing only 7-digits, press
the MODE/DIAL key again to complete the call. If 10-digit or 1+10-
digit dialing is necessary to place the call, use the REVIEW keys to
select the appropriate dialing method, then press the MODE/DIAL
key to complete the call.
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Message Waiting Notification
Your InTouch 5000 will alert you if you have voice mail messages.
This requires a special service from your local telephone com-
pany. The unit will detect both FSK and stuttered dialtone (SDT)
message notification signals. When message waiting is detected,
the unit displays a message waiting icon on the LCD, and will flash
its LED fast. You can choose to have an audible notification (beep
every minute) by selecting the MSG WAIT BEEP option in the cus-
tom setup options.
CustomSetupOptions
You can customize the way your InTouch 5000 works. Hold down
the MODE key and momentarily press the PROGRAM key to enter
SETUP MODE. You can change the option by pushing the PRO-
GRAM key, and can go to the next option by pressing the MODE
key. RESET – Clears call log and all category associations. Tests
memory. Returns to standby mode in about 30-seconds.
ENGLISH – Selects between English and Spanish. English is
default.
MSG WAIT BEEP – Turns ON/OFF audible message waiting
notification. Default OFF.
CW CATEGORY – Turns ON/OFF category-only announce-
ments during call waiting calls. Default OFF.
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Troubleshooting and FAQs
Have questions? Before contacting ClassCo or your dealer, check
the following list of suggestions. You might be able to solve the
problem yourself.
Q: The unit Is Not Responding Properly to Commands.
Unplug the AC adapter for ten seconds then restore power.
Make sure the keys are clean and operate freely.
Q: It’s not announcing calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode.) Even if the unit talks when reviewing calls, it may still be
off for announcing incoming calls.
Call the telephone company to make sure caller ID service has
been activated and is working with your line properly.
Make sure the AC adapter power cord is correctly plugged in.
Make sure the phone line coming from the wall is going to the
LINE jack on the unit and the phone cord coming from your
phone is going to the PHONE jack on the unit.
Let the phone ring twice before answering, as caller ID informa-
tion is announced between the first and second rings.
If you see the words DATA ERROR it means the caller ID infor-
mation is not being properly transmitted to your unit. This could
be a problem with the phone company’s caller ID service or with
your unit. Check your connections, then call the phone com-
pany.
Q: It’s not announcing call waiting calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode.) Even if the unit talks when reviewing calls, it may still be
off for announcing incoming calls.
Call the telephone company to make sure call waiting ID service
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has been activated and is working with your line properly.
Make sure you’re talking on the phone plugged into the back of
the unit
Make sure the phone line coming from the wall is going to the
LINE jack on the unit and the phone cord coming from your
phone is going to the PHONE jack on the unit.
If you have another call waiting ID device, try unplugging it.
Q: It’s not identifying call-waiting calls when I’m online
Check your connections. Make sure your modem is plugged into
the MODEM jack on the unit, and that the telephone line from the
wall is plugged into the jack marked LINE.
The unit will not respond to call waiting calls until the modem
connection has stabilized. This usually takes about 60-sec-
onds. This applies when you first dial-out to your Internet ser-
vice,andanytimeyou re-establishyourconnection totheInternet
following a call-waiting call.
Make sure you have NOT disabled call waiting in your modem
software configuration.
Q: My Internet session is gone after I hang-up my call waiting
call.
Your Internet service provider may terminate the connection if
your telephone conversation is longer than a few seconds. In
general, if you pick up your phone to talk with someone, you
should expect to lose your Internet connection.
Your modem may be sensitive to carrier loss. Try changing the
value of the S10 register in your modem’s software configura-
tion (described above.)
Q: I hear modem tones when I answer the telephone
Check your connections. Make sure your modem is plugged into
the MODEM jack on the unit, and that the telephone line from the
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wall is plugged into the jack marked LINE.
Make sure your telephone is plugged into the jack marked PHONE
on the back of the IT5000. Do not connect your telephone to the
jack marked PHONE on your computer modem.
The call can only be answered on the telephone plugged into the
jacked marked PHONE on the back of the InTouch unit.
If you share the line with a Fax machine, make sure the tones
you hear are not from the sender’s fax transmission.
Q: Will it detect if I have an incoming FAX?
If you use a single line for shared Internet and Fax and you hear
a fax tone after answering the call, simply press the “Start”
button on your fax to begin receiving.
Make sure your fax machine is plugged into the jack marked
PHONE on the back of the InTouch unit.
Q: How do I stop the LED from blinking?
Review all new calls by repeatedly pressing the REV key until all
calls in the call log have been displayed.
Hold the CLEAR key down for 4-seconds to clear the call log.
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