ClassCo VoiceAnnounce 9900CW User manual

VoiceAnnounce® 9900CW
Talking Caller ID
Users Guide

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Table of Contents
Introduction ................................................................................... 3
Features........................................................................................ 4
Important Notice ........................................................................... 6
Important Safety Instructions ....................................................... 7
Installation..................................................................................... 9
Getting Started… It’s as easy as 1 – 2 - 3 ................................ 10
Operating Modes .........................................................................11
Announcing Incoming Calls.........................................................11
Announcing Call Waiting Calls ................................................... 12
Reviewing Calls .......................................................................... 13
Entering a Telephone Number Manually .................................... 14
Recording a Name for a Frequent Caller ................................... 14
Leaving Outgoing Messages for specific callers ....................... 15
How do I review what I’ve Recorded? ........................................ 16
How Do I Delete What I’ve Recorded? ...................................... 16
Dial Back..................................................................................... 16
Message Waiting Notification..................................................... 17
Custom Setup Options ............................................................... 17
Troubleshooting .......................................................................... 18
FCC Information ......................................................................... 20
Radio Interference Statement .................................................... 20
Canadian Statement ................................................................... 21
Manufacturers Limited Warranty ................................................ 22
One Year Free Exchange on Caller ID Unit ............................... 22

VoiceAnnounce® 9900CW
Talking Caller ID Users Guide
Introduction
TheVoiceAnnounce9900CW caller IDisdesignedto help youiden-
tify calls by displaying the caller ID information on an LCD screen
and announcing the caller’s identity over a built-in speaker. Using
VoiceAnnounce®technology saves you from having to run to the
caller ID unit every time the phone rings.
You can program the unit to associate frequent callers with names
you record in your own voice (like “Mom & Dad” or “It’s the Boss”).
The recorded name can be announced instead of the telephone
number to help identify important calls. You can record up to 50
names and associate them with your frequent callers. You can
even record customized outgoing messages for specific callers. If
you have call waiting ID service from your local telephone com-
pany, VoiceAnnounce 9900CW will announce and display informa-
tion about your call waiting callers too. VoiceAnnounce 9900CW
stores the last 99 calls in a call log for audible and visual review.
Please read this manual for proper installation instructions and to
find out about all of the valuable features VoiceAnnounce offers.
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Features
The model 9900CW has advanced Caller ID features that give you
more control over your incoming calls:
• Announces calls by recorded name or telephone number
• Identify the caller without interrupting what you’re doing
• Let you know when it’s your children’s friends calling
• Let you know when it’s someone you don’t want to talk to
• Store the name, number, date and time of 99 calls in a call log
• Let you review who called while you were away
• Find out who’s calling on call waiting
• Dial back callers at the touch of a key
• Delete the oldest call in the call log when a new call is re-
ceived when the call log is full
• Record custom outgoing messages for specific callers
• Notifies you to voicemail messages (requires voicemail ser-
vice available from the telephone company.

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Important Notice
The VoiceAnnounce 9900CW will announce the
caller ID for incoming calls over the built-in
speaker.
To Turn OFF the caller ID announcement:
1. Press the MODE key nine times, or until you see
the words “Adjust Volume” on the display.
2. Press the REVIEW BACK key until you see the
words “Volume - OFF” and hear it “beep” twice.
To make the VOLUME of the caller ID announcement
louder or softer:
1. Press the MODE key nine times, or until you see
the words “Adjust Volume” on the display.
2. Press the REVIEW BACK key until you see the
words indicating the volume level of LOW, MEDIUM,
or HIGH, and hear a “beep” at that volume setting.

Important Safety Instructions
When using your telephone equipment, basic safety precautions
should always be followed to reduce the risk of fire, electric shock
and injury to persons, including the following:
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from the wall outlet before cleaning. Do
not use liquid cleaners or aerosol cleaners; use a damp cloth
for cleaning.
4. Do not use this product near water for example, near a bath
tub, wash bowl, kitchen sink, or swimming pool, or in a wet
basement.
5. Do not place this product on an unstable cart, stand or table,
as the product may fall, causing serious damage to the prod-
uct.
6. Slots and openings in the cabinet and the back or bottom of
this product are provided for ventilation (to protect it from over-
heating) and should not be blocked or covered. The openings
should never be blocked by placing this product on a bed,
sofa, rug or other similar surface. This product should never
be placed near or over a radiator or heat register. This prod-
uctshouldneverbeplaced in a built-in installationunless proper
ventilation is provided.
7. This product should be operated only from the type of power
source indicated on the marking label. If you are not sure of
the type of power supply to your home, consult your dealer or
local power company.
8. Do not allow anything to rest on the power cord. Do not place
this product where the cord will be abused by people walking
on it.
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9. Do not overload wall outlets and extension cords, as this can
result in the risk of fire or electric shock.
10. Never push objects of any kind into this product through cabi-
net slots, as they may touch dangerous voltage points or short
out parts, resulting in the risk of fire or electric shock. Never
spill liquid of any kind on the product.
11. To reduce the risk of electric shock, do not disassemble this
product, but take it to a qualified serviceman, when service or
repair work is required. Opening or removing covers may ex-
pose you to dangerous voltage or other risks. Incorrect reas-
sembly can cause electric shock when this product is subse-
quently used.
12. Unplug this product from the wall outlet and refer servicing to
a qualified service personnel under the following conditions:
a) when the power supply cord or plug is damaged or frayed;
b) if liquid has spilled into the product; c) if the product has
been exposed to rain or water; d) if the product does not oper-
ate normally when you follow the operating instructions (ad-
just only those controls that are discussed in the operating
instructions, as improper adjustment of other controls may
result in damage, often requiring extensive work by a qualified
technician to restore the product to normal performance); e) if
the product has been dropped or the cabinet has been dam-
aged;f)if the productexhibitsadistinctchangein performance.
13. Avoid using a telephone (other than a cordless type) during an
electrical storm. There may be a remote risk of electric shock
from lightning.
14. Do not use the telephone to report a gas leak in the vicinity of
the leak.
Save these instructions.

Installation
Inside the VoiceAnnounce 9900CW package you will find the
VoiceAnnounce Caller ID unit, users guide, a phone cord, and an
AC power adapter.
1. Connect the phone cord that extends from the telephone jack
on your wall to the LINE jack on the back of the caller ID unit.
2. Use the supplied phone cord to connect your telephone set to
the PHONE jack on the back of the caller ID unit. (This also
applies if connecting the base of a cordless phone.)
3. Use the included power adapter to power the unit.
If your household experiences a power outage the caller ID unit will
shut off without being damaged. It will remember calls in the log,
recordings, and other settings, so you won’t have to re-program the
unit when the power comes back on. When the power is restored,
the caller ID unit will be ready to screen calls.
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Getting Started… It’s as easy as 1 – 2 - 3
First, make sure you’ve called your phone company and ordered
caller ID service. You must have caller ID service in order for your
caller ID unit to function.
For the unit to identify call waiting calls, you must also subscribe to
call waiting ID service, sometimes known as call waiting deluxe.
Now that you’ve subscribed to caller ID service and properly con-
nected your caller ID unit, you’re ready to get started!
1. Call a friend or relative in the area and ask them to call you
back. Between the first and second ring, the caller’s telephone
number will be announced.
2. When you’re done talking with the caller you will notice that
their number is displayed in the display window on the unit.
3. To record the caller’s name, simply hold down the RECORD
key, wait for the “beep” and say their name. From now on
when that caller calls you, your unit will speak out the recorded
name instead of the number. You can record new names and/
or record over existing names any time the caller’s informa-
tion is displayed on the screen by holding down the RECORD
key.
4. After a while, the unit will display the number of new calls and
total calls in the call log. It will also display the current time
and date. The time and date are set automatically when your
phone rings.

Operating Modes
There are ten operating modes in the 9900CW. Normally, the unit
is in standby mode, waiting for a call.You can go to other modes by
pressing the MODE key. The modes are:
Review Calls – See and hear who called
Review Names – Review/Change recorded names
Review OGM – Review/Change outgoing messages
Enter Number – To manually enter telephone number for a re-
corded name
Record Name – Record a name for a caller
Select Name – Associate caller with an already recorded name
Record OGM – Record an message to be delivered to a specific
caller
Select OGM – Associate caller with a previously recorded out-
going message
Adjust Volume – Change volume low/medium/high/off with
REVIEW keys
The unit will automatically return to standby mode after 20-seconds
of inactivity.
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Announcing Incoming Calls
Between the first and second ring, the caller’s telephone number or
recorded name will be announced over the caller ID unit’s speaker.
The telephone number, name listing (for caller ID deluxe custom-
ers) and date and time of the call will also be displayed.
Sometimestheunitwilldisplay and announce NUMBER UNKNOWN
or NUMBER BLOCKED. Number unknown means that the tele-
phone company sends no information about the calling party. Of-
ten times this means that the call is originating from a telemarketer.
Number Blocked means that the caller has decided not to have his
or her caller ID information sent to you. You can advise callers to
“Un-Block” by dialing *82 before calling you.
Announcing Call Waiting Calls
Ifyou subscribe toCall WaitingIDservice,VoiceAnnounce9900CW
will announce and display information about your call waiting calls.
In order for VoiceAnnounce to identify these calls, you must be
talking on the telephone that’s plugged into the back of the unit.
The call-waiting caller’s identity can be announced over the built-in
speaker. You can set up how you want it to operate by selecting
the desired set up options (See Custom Setup Options.)
The speaker announcement broadcasts the call-waiting caller’s
recorded name or number over the built-in speaker. Others in the
house will know that there is a call waiting. Additional
VoiceAnnounce call waiting ID products can be installed on the
samelineto“announce”thecallwaitingcaller anywhere in the house.
If you want, you can setup the unit to announce only call waiting
callersthat have a recorded name associated with theirphone num-
ber (see Custom Setup Options.)

Reviewing Calls
Your 9900CW will store up to 99 call records, providing you with the
name and/or number of the last 99 callers. This information is re-
corded in the call log as soon as it is received between the first and
second ring, even when you are away from home or choose not to
answer a call, or when you get a call waiting call, provided you have
call waiting ID service. In standby mode, the VoiceAnnounce
9900CW displays the number of new calls and the number of total
calls in the call log. The LED flashes slowly to indicate when you
have new calls.
You may review the call log while in standby mode or in REVIEW
CALLSmode.Simplypush one of the REVIEWkeystoscroll through
eachcallrecord–the caller ID information is displayedonthescreen,
and if you are in REVIEW CALLS mode the date, time, and phone
number are announced. If you push the reverse REVIEW Key you
will scroll from the last call received backwards to the oldest call in
the call log. If you push the forward REVIEW key you will scroll
beginning with the oldest call in the log to the last one. If you hold
down either review key for more than 2-seconds, the unit will an-
nounce the number of new calls in the call log followed by the date,
time, and phone number of each call.
You can clear a call by pressing the CLEAR key while the call is
displayed on the screen. Holding down the CLEAR key for 2-sec-
onds clears all the calls from the call log.
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Entering a Telephone Number Manually
Do you need to enter a number manually? You can record names
and outgoing messages for any number that is already stored in
the call log, or stored in the list of calls with recorded names or
messages. If the number you want is not already stored in memory,
you can enter it manually.
1. If the number and/or name of the person you want does not
appear in the call log, press the MODE key repeatedly until
XXX-XXX-XXXX ENTER NUMBER appears on the display
screen of the caller ID unit.
2. Press the RECORD key to select the first digit of the desired
number.
3. To move to the second digit of the desired number, press the
forward REVIEW key. Use the RECORD key to select a num-
ber, then use the forward REVIEW key to move to the next
digit. (note: you can also use the reverse REVIEW key to go
to previous digits.)
4. When the complete number is displayed, press the MODE
key to select recording or selecting names or outgoing mes-
sages.
Note: You can leave some digits blank (X) to indicate a “wildcard.”
For example, you could enter “603-XXX-XXXX” and record “Call
from New Hampshire.” Calls from the 603 area code that do not
specifically match other numbers will be announced as “Call from
New Hampshire.”

Recording a Name for a Frequent Caller
Up to fifty names can be recorded in your own voice and associ-
atedwith frequent callers. Youcanevenassociate a recordedname
to multiple callers or telephone numbers. When the phone rings
from any of these numbers, the recorded name is announced in-
stead of the number.
While reviewing the call log, you can record a name to associate
with the displayed telephone number by simply pressing and hold-
ing down the RECORD key. After you hear the “beep” say the
name, then release the RECORD key. The recorded name will be
played back to you. If you want to re-record it, just hold down the
RECORD key again.
Ifyou’vejustentered a telephone number manually, presstheMODE
key until the RECORD NAME mode is displayed. Then press and
hold the RECORD key, wait for the “beep”, and say the name.
If you want the displayed number to be announced with a name
that has already been recorded, press the MODE key until SE-
LECT NAME is displayed. Then press either REVIEW key until
you hear the name you want to use. Finally press the RECORD
key momentarily to associate the recorded name you just heard
with the number displayed on the screen.
Note: When recording a name, make sure the caller ID display
shows either the caller’s telephone number or the caller’s
telephone number and name.
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Leaving Outgoing Messages for specific callers
You can have your VoiceAnnounce 9900CW answer the phone and
deliver a special message to specific callers. You can use this
feature to tell certain people where you are, or what time you’ll be
home. You can even use this feature to intercept nuisance calls
with a message specifically for them.
Up to two outgoing messages (OGMs) can be recorded. One of the
messages is temporary, and will only be delivered once to each
specific caller. The other message is permanent and will be deliv-
ered to specific callers every time they call.
While the caller’s telephone number is displayed, press the MODE
key until the RECORD OGM mode is displayed. Using the RE-
VIEW keys, select which message type you prefer – either a tem-
poraryora permanent message. Then pressand hold the RECORD
key, wait for the “beep”, and record your message. Release the
RECORD key when you’re done. Each message type is maximum
10-seconds long.
If you want the displayed number to receive an outgoing message
that has already been recorded, press the MODE key until SE-
LECT OGM is displayed. Then press either REVIEW key until you
hear the message you want to use. Finally press the RECORD key
momentarily to associate the message with the number displayed
on the screen.
How do I review what I’ve Recorded?
Press and release the MODE key until REVIEW NAMES or RE-
VIEW OGM appears on the display screen. Then press one of the
REVIEW keys to scroll through the numbers for which you have
recorded names or outgoing messages. You’ll hear the recorded
name or outgoing message for each number announced as you
scroll through the list.

How Do I Delete What I’ve Recorded?
Follow the steps above to review what you’ve recorded until you
hear the name or outgoing message you want to delete. Then
press the CLEAR key. The recording associated with that caller
will be deleted.
Dial Back
You can dial back callers directly from the call log. Use the RE-
VIEW keys to locate the person you want to call. With the call
information displayed on the screen, pick up the phone like you
normally do to make a call, but instead of dialing, press the MODE/
DIAL key on the caller ID unit. If you’re placing a call that requires
dialing only 7-digits, press the MODE/DIAL key again to complete
the call. If 10-digit or 1+10-digit dialing is necessary to place the
call,use the REVIEW keys to select the appropriate dialingmethod,
then press the MODE/DIAL key to complete the call.
Message Waiting Notification
Your VoiceAnnounce 9900CW will alert you if you have voice mail
messages. This requires a special service from your local tele-
phonecompany. The unit willdetect both FSK andstuttereddialtone
(SDT) message notification signals. When message waiting is
detected, the unit displays a message waiting icon on the LCD, and
will flash its LED fast. You can choose to have an audible notifica-
tion (beep every minute) by selecting the MSG WAIT BEEP option
in the custom setup options.
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Custom Setup Options
You can customize the way your VoiceAnnounce 9900CW works.
Hold down the MODE key and momentarily press the RECORD
key to enter SETUP MODE. You can change the option by pushing
the RECORD key, and can go to the next option by pressing the
MODE key.
RESET – Clears call log and all recorded named and mes-
sages. Tests memory. Returns to standby mode in about 30-
seconds.
ENGLISH – Selects between English and Spanish. English is
default.
MSG WAIT BEEP – Turns ON/OFF audible message waiting
notification. Default OFF.
CW SPEAKER – Turns ON/OFF announcement of call-wait-
ing calls through the built-in speaker. Default ON.
CW NAME – Turns ON/OFF announcement of call-waiting
caller’s identity only if a recorded name is associated with the
caller. Default OFF.

Troubleshooting
Havingproblems? Before contacting ClassCo oryour dealer,check
the following list of suggestions. You might be able to solve the
problem yourself.
Q: Caller ID Unit Is Not Responding Properly to Commands.
Unplug for ten seconds then restore power.
Q: It’s not announcing calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode)
Call the telephone company to make sure caller ID service has
been activated and is working with your line properly.
Make sure the power cord is correctly plugged in.
Make sure the phone line coming from the wall is going to the
LINEjack on theunit and thephone cord comingfrom your phone
is going to the PHONE jack on the unit.
Let the phone ring twice before answering, as caller ID informa-
tion is announced between the first and second rings.
If you see the words DATA ERROR it means the caller ID infor-
mation is not being properly transmitted to your caller ID unit.
This could be a problem with the phone company’s caller ID ser-
vice or with your unit. Check your connections, then call the
phone company.
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Q: It’s not announcing call waiting calls
Make sure the volume is set correctly (see ADJUST VOLUME
mode)
Call the telephone company to make sure call waiting ID service
has been activated and is working with your line properly.
Make sure you’re talking on the phone plugged into the back of
the caller ID unit
Make sure the power cord is correctly plugged in.
Make sure the phone line coming from the wall is going to the
LINEjack on theunit and thephone cord comingfrom your phone
is going to the PHONE jack on the unit.
If you have another call waiting ID device, try unplugging it.
Q: How do I stop the LED from blinking?
Review all new calls by repeatedly pressing the REV key until all
calls in the call log have been displayed.
Hold the CLEAR key down for 4-seconds to clear the call log.
Check Voice Mail
If the LED still blinks, unplug the unit from power for 10-seconds
then plug back in.
Q: How do I set the DATE and TIME display?
The time and date will be set automatically with the first incom-
ingcall. They will be resetwith each newcall. Youcannotchange
the time or date manually.