ClearSound A50E Troubleshooting guide

A50E
Expandable Amplified
Handset
Installation Guide & User Manual
The ClearSounds A50E is an expandable amplified handset for use with
ClearSounds A50 Amplified Cordless Expandable Telephone System
from ClearSounds Communications v407

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Thank you for selecting theA50E ExpandableAmplified Handset
from ClearSounds Communications. This manual is designed to
familiarize you with the A50E Expandable Handset setup, regis-
trationandbasicfunctions.Fordetailedoperational instructions,
please refer to the ClearSounds A50 User Manual.
Keep this manual for future reference.
Please save your sales receipt as proof of purchase in the event you need warranty
service.
Please visit our web site at www.clearsounds.com to:
· Register your product
It’s easy! Click on the Warranty Registration Tab, Complete the form and click
“submit”. It’s that simple!
· Download additional manuals and troubleshooting tips.
(See back cover for details on warranty service.)
If you need assistance, please contact our Customer Solutions Hotline at: 877-784-
1690.
IMPORTANT SAFETY INSTRUCTIONS
1. Read and understand all instructions.
2. Follow all warnings and instructions marked on the product.
3. Unplug this product from wall outlet before cleaning. Do not use liquid cleaners or
aerosol cleaners. Use a damp cloth for cleaning.
4. Do not place this product near water (for example, near a bath tub, sink or swimming
pool).
5. Do not place this product on an unstable cart, stand or table. The product may fall,
causing serious damage to the product.
6. Slots and openings in the casing are provided for ventilation. To protect it from
overheating, these openings must not be blocked by placing the product on the bed,
sofa, rug, or other similar surfaces. This product should never be placed near or
over a radiator or heat register.
7. This product should be operated only from the type of power source indicated on the
marking label. If you are not sure of the type of supply to your home, consult your
dealer or local power company.
8. Do not allow anything to rest on the power cord. Do not locate this product where the
cord will be abused by persons walking on it.

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9. Never push objects of any kind into this product through casing slots as they may
touch dangerous voltage points or short out parts that could result in a risk of fire or
electric shock.
10. Never spill liquid of any kind on the product.
11. Do not overload wall outlets and extension cords as this can result in the risk of fire
or electric shock.
12. Avoid using telephone (other than a cordless type) during an electrical storm.There
may be a remote risk of electrical shock from lightening.
13. Do not use the telephone to report a gas leak in the vicinity of the leak.
Installation & Operation
Component List
Your expandable handset system consists of an A50E HANDSET, CHARGER UNIT,
BELT CLIP, 3 AAA NiMH RECHARGEABLE BATTERIES, AC ADAPTER AND OWNER’S
MANUAL.
Setup Of The A50E Expandable Handset
1. No phone jack required.
2. Choose a location for the charger near an electrical outlet.
3. Plug the AC adapter into an electrical outlet and charger unit.
4. Install the 3 AAA NiMH batteries provided, as described below.
Installation Of Batteries In Handset
(Diagram #1) – Installing the batteries
1. Remove battery compartment cover by sliding it downwards.
2. Install new batteries. Be sure to observe battery polarity as imprinted on the base of
the compartment (See diagram #1).
3. Replace the battery compartment cover by sliding upward until it clicks into place.

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IMPORTANT! OnlyuseAAANiMHrechargeablebatteries.DO NOTUSEREGULAR
ALKALINE OR CARBON BATTERIES!
Handset Battery Charging
Handset batteries MUST be connected before beginning initial charging!
1. Place the handset into the charger. The charge indicator LED on the charger will
light RED.
2. IMPORTANT:Thebatteries in the handset must be fully charged for 24 hours before
using the telephone for the first time.
3. After the batteries are fully charged, check for dial tone by pressing the button
on the handset.
Fully charged batteries provide an average talk time of about 4 hours, or standby time of
about 8 days. Talk time & standby time may vary depending on operating conditions.
Low Battery Indicators
When the handset batteries get low during a call, there will be a warning tone and the
low battery icon will appear on the Caller ID display. Simply place A50E handset into the
charger to begin recharging. Make sure the contact points are touching and the charge
indicator LED is lit RED.
The battery level can also be monitored via the battery charge icon. This icon appears
while the phone is in standby mode and indicates the condition of the batteries.
Belt Clip Installation
You may choose to use the optional belt clip provided with your handset (See diagram #2
below).
(Diagram #2) – Install and remove the belt clip
1. To attach, slide the belt clip down onto the grooves. Press the tabs on the belt clip
into the slots to attach.
2. To remove, lift one side of the belt clip with your thumbnail and push back.

Addendum
A50 HANDSET REGISTRATION
1 Begin with handsets fully charged for 24 hours. Remove
all handsets from the charging bases, bringing all of them to the
main base and setting them on the counter right next to the
main charging base. (The handsets cannot be registered while
they are in the charging base). Get ready for this 2-handed
process.
2 Put your one finger on the PAGE button on the main
base. Very important - - You must hold this button down
during the whole registration process for all involved handsets
without lifting it off. If the button is released, you must start
over.
3 At the same time - - with your other hand, press and hold
the "CH" button on the 1st handset until you hear 2 quick
confirmation beeps.
4 Immediately move your hand to the next handset – without
lifting the PAGE button, press and hold the "CH" button on the
2nd handset until you hear 2 quick confirmation beeps.
(Repeat for 3rd handset if applicable – without lifting the PAGE
button).
5 Release your hand from the PAGE button now on the main
charging base.
6 Handset 1 should now show "HS-1" on the display.
Handset 2 should now show "HS-2" on the display. (If you have
a 3rd Handset, it will now show “HS-3”).
7 You should now have a dial tone on all the handsets.
NOTE:
If any handset loses registration, then this process must be
repeated for all handsets in order to bring all handsets back into
registration.

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Handset Registration With Your ClearSounds A50
The following steps are for registration of additional handsets (model A50E):
1. Make sure the ClearSoundsA50 base unit is connected into theAC outlet and phone
jack. Your ClearSounds A50 handset will show HS-1 (Handset 1) on the LCD.
2. Press and hold the /PAGE button on the base unit. After 3 seconds, press the
“CH” button on the handset until you get a beep and the display will read HS-2.
3. If you have more than two handsets, press the “CH” button on the handset until you
get a beep and the display reads HS-3. Release the /PAGE button from the
base.
NOTE: The /PAGE button on the base unit should be kept pressed during the whole
procedure.
Congratulations! You can now enjoy the benefits of your ClearSounds A50/A50E
Cordless Expandable Amplified Telephone System.
Headset Operation
YourA50E handset is equipped with a 2.5mm headset jack for use with an optional acces-
sory headset for hands-free operation. If you choose to use the headset option, you must
obtain an optional accessory headset, which is compatible with the handset.
Headsets are available at most retail outlets that sell telephone equipment or contact
ClearSounds Communications at 800-965-9043 or visit www.clearsounds.com.

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Maintenance
Taking Care Of Your Telephone
Your cordless telephone contains sophisticated electronic parts, so it must be treated with
care.
Avoid Rough Treatment
Placethehandsetdowngently.Savetheoriginalpackingmaterialtoprotectyourtelephone
if you ever need to ship it.
Avoid Water
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the
rain, or handle it with wet hands. Do not install your charger near a sink, bathtub, shower
or pool.
IMPORTANT: If your charger unit should fall into water. DO NOT RETRIEVE IT UNTIL
YOU UNPLUG THE POWER CORD. Then pull the unit out by the unplugged cord.
Electrical Storms
Electrical storms can sometimes cause power surges harmful to electronic equipment. For
your safety, use caution when using electrical appliance during storms.
Cleaning Your Telephone
Your telephone has a durable plastic casing that should retain its luster for many years.
Clean it only with a soft cloth slightly dampened with water or mild soap. Do not use excess
water or cleaning solvents of any kind.
For optimum performance, regularly clean the metal charge contact located in the charge
cradle and on the bottom of theA50E handset. Gently rub the contacts with a clean pencil
eraser.
ACCESSORIES
To order a headset call ClearSounds Communications at 800-965-9043 V or 800-814-
5359 TTY.

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FCC Registration Notice
THE INFORMATION INFORMING THE USER OF HIS/HER AND THE TELEPHONE
COMPANY’S RIGHT AND OBLIGATION IS OUTLINED BELOW.
a) ThisequipmentcomplieswithPart68oftheFCCrulesandtherequirementsadopted
by theACTA. ON the bottom of this equipment is a label that contains, among other
information, a product identifier in the format US: AAAEQ##TXXXX. If requested,
this number must be provided to the telephone company.
b) All applicable certification jacks Universal Service Order Codes (USOC) for the
equipment is provided (i.e. RJ11C) in the package with each piece of approved
terminal equipment.
c) A plug and jack used to connect this equipment to the premises wiring and tele-
phone network must comply with the applicable FCC Part 68 rules and requirement
adopted by theACTA.Acompliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible modular jack that is also
compliant. See installation instructions for details.
d) The REN is used to determine the number of devices that may be connected to the
telephone line. Excessive RENs on a telephone line may result in the devices not
ringing in response to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.00). To be certain of the number of devices that may be
connected to a line, as determined by the total RENs, contact the local telephone
company. [For products approved after July 23, 2001, the REN for this product is
part of the product identifier that has the format US:AAAEQ##TXXXX. The digits
represented by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3).
For earlier products, the REN is separately shown on the label.]
e) If this equipment causes harm to the telephone network, the telephone company will
notify you in advance that temporary discontinuance of service may be required. But
if advance notice isn’t practical, the telephone company will notify the customer as
soon as possible. Also, you will be advised of your rights to file a complaint with the
FCC if you believe it is necessary.
f) The telephone company may make changes in its facilities, equipment, operation
or procedures that could affect the operation of the equipment. If this happens the
telephone company will provide advance notice in order for you to make necessary
modifications to maintain uninterrupted service.
g) Should you experience trouble with the equipment, please contact: ClearSounds
CommunicationsAttn:RepairCenter,8160SMadisonSt-BurrRidge,IL60527,800-
965-9043 V/ 800-814-5359 TTY, 888-654-9219 FAX, e-mail: repairs@clearsounds.
com for repair or warranty information. If the equipment is causing harm to the
telephone network, the telephone company may request that you disconnect the
equipment until the problem is resolved.
h) Please follow instructions for repairing if any (e.g. battery replacement section);
otherwise do not alter or repair any part of device except as specified.
i) Connection to party line service is subject to state tariffs. Contact the state public

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utility commission, public service commission or corporation for information.
j) NOTICE: If your home has specially wired alarm equipment connected to the tele-
phone line, ensure the installation of the ClearSounds A50 does not disable your
alarm equipment. If you have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
k) This equipment is hearing aid compatible.
WARNING: Changes or modifications to this unit not expressly approved by the
party responsible for compliance could void the user’s authority to operate the
equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to part 15 of the FCC Rules. These Limits are designed to provide
reasonable protection against harmful interference in a residential installation. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful interference to radio com-
munications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television recep-
tion, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures.
· Reorient or relocate the receiving antenna.
· Increase the separation between the equipment and receiver.
· Connect the equipment into an outlet on a circuit different from that to which
the receiver is connected.
· Consult the dealer or an experienced radio TV technician for help.
This product meets the applicable Industry Canada technical specifications.
The Ringer Equivalence Number is an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject only to the requirements that the sum of the
Ringer Equivalence Number of all the devices does not exceed five.
Should you experience trouble with this equipment, please contact: The Canadian
ServiceCenterisClearSoundsCanada,1861WelchStreet,Suite110,NorthVancouverBC.
V7P1B7.Canada.Tel:[phone]Fax:[phone].TheUSServiceCenterisClear-
Sounds Communications - 8160 S Madison St - Burr Ridge, IL 60527-5854 USA Tel No:
800-965-9043 V or 800-814-5359 TTY Fax No: 888-654-9219 e-mail: info@clearsounds.
com Contact Name: Customer Service for repair or warranty information. If the equipment
is causing harm to the telephone network, the telephone company may request that you
disconnect the equipment until the problem is resolved.