Comcast XFINITY User manual

Skype™ on XFINITY
User Guide

2Contents
Get to Know the Parts 4
Camera 5
Adaptor Box 6
Remote 8
Setup 11
What You Will Need to Get Started 12
Comcast and Skype Accounts 12
Wireless Network 12
Camera Setup 13
Connect 15
Power Up 18
Activate 19
Pair Your Remote 20
Connect to Your Home Network 21
Ethernet Connection 21
Available Wireless Networks 22
Hidden Wireless Networks 23
System Check 25
Set Time Zone 25
Screen Resolution 26
Checking Your HD Video Signal 26
Checking Your Camera 27
Microphone Check 27
Checking Your Audio 28
Comcast Sign-In 29
Skype Account 29
Sync Contacts 32
Activation Complete 33
Proles 34
Sign In to Your Skype on XFINITY Prole 35
Additional Skype on XFINITY Proles 36
Create a New Prole 36
My Skype on XFINITY Prole 37
Update Your Status 37
Update Your Mood 39
Video and Audio Calls 40
Make a Video Call 41
Make an Audio Call 43
Incoming Calls 44
Video and Audio Call Features 45
Messages 48
Sending and Receiving Messages 49
Incoming Messages 50
Message Features 51
Change Views 51
Group Messaging 52
Contacts 53
Contacts 54
Available Contacts 57
Pending Contact Requests 58
All Contacts 59
Add Contacts 59
Filter Contacts 60
Settings 61
Prole Settings 62
Edit Prole Name 62
Sign In Options 63
Change Linked Skype Account 64
Change Skype Password 65
Privacy Settings 65
Manage Conversations 66
Sync Contacts 66
Delete Proles 67
Blocked Contacts 68
System Settings 69
Video Settings 70
Audio Settings 71
Network Settings 72
General Settings 73
Other Features 75
Recents 76
Notications 78
Glossary 79

3
Introduction
Welcome
This user guide is where you will nd answers to questions along with easy to follow, step-by-step
guidance on how to set up and use Skype on XFINITY®in your home. Learn how to maximize the full
potential of every feature, make a call or message a friend—everything you need to know is right here.
If you have questions that are not answered in this user guide, visit http://comcast.com/skype. For
additional support, call 877-704-7713.
About Skype on XFINITY
Skype on XFINITY delivers high-quality, face-to-face video calling right to your TV. Enjoy video and audio
calls—even messages—without a computer, without opening a browser. It’s the next best
thing to being there.
• ConnectwithXFINITYandSkypecontacts,withHDvideo/audiocallsandmessages.Nowyouwill
never have to miss an important moment.
• Oncesignedin,youcanmakeorreceivecallsandmessageswhilewatchingTV.Forincomingcalls,
you will see who is calling you and be able to choose how you want to connect—by video or audio.
Important Notes
• TheEmergencyAlertSystem(EAS)fornationalpublicwarningsonlybroadcastsinTVmode(not
duringcallsormessaging).LearnmoreaboutEASatwww.fcc.gov/pshs/services/eas.
• NoemergencycallswithSkype.Skypeisnotareplacementforyourtelephoneandcan’tbeusedfor
emergency calling.
• DatausedwhileenjoyingSkypeonXFINITYcountstowardyourComcastmonthly
Internet bandwidth usage. For more information go to www.comcast.com/corporate/customers/
policies/highspeedinternetaup.html.

Get to Know the Parts
Take a look at the components that make up Skype on XFINITY. Here you
will find visual diagrams, technical specifications and helpful tips to get
you familiar with all the essentials.
This section will cover:
•Camera
•AdaptorBox
•Remote

5
Get to Know the Parts
Camera
• High-Denitioncamerasupportsupto720p@30framespersecond(requiresbothuserstohave
 consistent1.5Mbps+upload/downloadspeeds)
• On/OffIndicator
• Digital/OpticalZoomLensWithShutter
• Built-InDirectionalMicrophones
• AdjustableClipforSecurePlacement
Forcameraplacement,seeCamera Setuponpage13.


6Get to Know the Parts
Adaptor Box
• HDMIConnectionsBetweenSet-TopBoxandTV
• Dual-band(2.4GHz/5GHz)WirelessNetwork(802.11n)
• Ethernet-ReadyforWiredConnection
• DigitalAudioOutput
• AudibleNotications
• IntegrationwithSkype
• WPS-CapableforWirelessSetup(currentlynotavailable)
• NewMessageIndicator(currentlynotavailable)
• SDSlotforViewingMedia(currentlynotavailable)
Helpful Hints for the Adaptor Box
• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.
• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo
mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.
• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending
onthelengthoftimeheld:
- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe
adaptorboxandkeepyourpersonalsettings.
 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto
deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory
Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

7
Get to Know the Parts
Helpful Hints for the Adaptor Box
• ThereisnoOn/Offindicatorlight.ThePowerLEDremainslitwhenpluggedin.
• Pleasebeawarethatdigitalaudiocanrunthroughyourdigitalaudioreceiver,butdigitalvideo
mustbeconnecteddirectlyfromyouradaptorboxtoyourTV.
• TheResetbuttonisrecessedtopreventaccidentalpressingandhastwofunctions,depending
onthelengthoftimeheld:
- NormalReset:InsertathinobjectandholdtheResetbuttonfor2-5 secondstorebootthe
adaptorboxandkeepyourpersonalsettings.
 FactoryReset:InsertathinobjectandholdtheResetbuttonfor15 or more secondsto
deleteALLpersonalsettingsandrestoretheadaptorboxtothedefaultfactorysettings.Factory
Resetshouldbeusedwithcaution,asitremovesallSkypeonXFINITYproles.

8Get to Know the Parts
Remote
• RadioFrequency(RF)Remote
• (2)CR20323VLithiumBatteries(pre-installed)


9
Get to Know the Parts
Helpful Hints for the Remote
• UsetheLeftarrowtogobacktothepreviousscreen.
• VOLadjuststhesoundlevelforSkypeonXFINITYonly.ItdoesnotadjustyourTVvolume.
• PressSoundtotoggleonandoffsoundfromthecaller.
• PressMictotoggleonandoffthemicrophoneforthecallertohearyou.
• PressVideo toturnoff(andon)yourvideoduringavideocall.
• Play/Pause /Forward /Rewindvoicemailbuttonsarenotavailableatthistime.
• Foryourremotetowork,youdonotneedtopointittowardstheadaptorbox.
• Thereareseveralreasonswhyyourremotemightnotbeworking.
 •Yourremotemightbelocked.Onthebackofyourremote,presstheLockbuttononandoff
  totestthis.
 •Yourremotemightnotbepairedtotheadaptorbox.Thepairingprocessconnects  
  yourremotetotheadaptorboxsothattheadaptorbox—andSkypeonXFINITY—canonly
  becontrolledbyoneremote.Tolearnmore,gotoPair Your Remote onpage20.
 •Yourbatteriesmightbedead.IftheLEDlightdoesnotwork,replacethebatteries.

10 Get to Know the Parts
Two-Handed Hold
One-Handed Hold
Using Your Remote’s Keyboard
Tryafewdifferentpositionsforholdingtheremotewhiletypingonthekeyboardandndthetthat
ismostcomfortableforyou.You want to ensure you are not pressing any buttons on the front
of the remote while using the keyboard.
Theillustrationsbelowshowtwoofthemostpopularholds.
Helpful Hints for the Remote Keyboard
• ALTmustbepressedbeforepressingabluecharactereverytimeyouenteracharacter.
HoldingdownALTwhilepressingmultiplebluecharactersinarowwillnotwork.
• CAPSmustbepressedeverytimeyouwanttocapitalizeacharacter.

Setup
This section provides guidance for setting up your system, from gathering
the necessary account information right up to activation.
This section will help you:
•Determinewhatyouwillneedtogetstartedandhaveeverythingready
for fast and easy setup.
•LearnhowtoplaceyourcameraontopofyourTVoronaflatsurface.
•Identifyandconnectthecablestotheirdesignatedports.

12 Setup
What You Will Need to Get Started
• HDMI-capableComcastset-topboxandHDTV.
• Internetconnectionwithatleast1.5Mbpssimultaneousuploadanddownloadspeeds
(checkyourspeedsathttp://speedtest.comcast.net).
Comcast and Skype Accounts
• AllusersofSkypeonXFINITYwillneedtheirownComcastID.
• YouwilllinkyourComcastIDtoaSkypeaccountduringtheactivationprocess.
EachuniquecombinationofaComcastIDandSkypeaccountiscalledaSkypeonXFINITYprole.
• IfyouneedtocreateaSkypeaccount,youcandosoduringactivationonyourTV.
Comcast Account
•ComcastID________________________________________________
• ComcastPassword___________________________________________
Skype Account
• SkypeName_______________________________________________
• SkypePassword_____________________________________________
SKYPE ON XFINITY PROFILE = COMCAST ACCOUNT + SKYPE ACCOUNT
              -ComcastID-SkypeName
              -ComcastPassword-SkypePassword
Wireless Network
• Ifyouchoosetoconnecttoyourwirelessnetwork(ratherthanEthernet),youwillneedthenetwork
nameandpassword(key).
• NetworkName(SSID) _________________________________________
• NetworkPassword(Key)________________________________________
• SecurityEncryptionMethod(forhiddenwirelessnetworksonly) _______________
IfyouhaveprintedthisUserGuide,considernotingyoursetupdetailsbelow.

13
Setup
Camera Setup
TheXFINITY cameracanbeplacedontopofyourTVscreenoronaatsurface(likeaTVconsole).The
recommendedviewingdistanceis5’-12’.Thecamerashouldnotbeusednearstrongmagneticelds
(see illustration on next page).
TV Top
1.PlacethefrontofthecameraontopofyourTV,withthebottomliprestingjustbelow
thetopofthescreen.
2.PushtheclipdownuntilittouchesthebackoftheTVandthecameraissecure.
3.Adjusttheangleofthecameratocaptureyourpreferredviewingareaandtoensurethatthe
 microphonesaredirectlyinfrontofthepersonspeaking.
Flat Surface
1.Holdthecamerawiththelensfacingtowardsyouandadjusttheclip’srubberbottom,asshown.
2.Placethecameraonaatsurfacewiththelensfacingtheviewingarea.Holdtherubberbottomin
placewhileadjustingtheangleofthecameratocaptureyourpreferredviewingareaandtoensurethat
themicrophonesaredirectlyinfrontofthepersonspeaking.

Important Note for Wall-Mounted TVs
 Makesurethecombinedweightofthecamera(8.81oz.)andTVdoesnotexceedthemaximum
ratingforyourwallmount.Checkthewallmountmanufacturer’smanualforthemaximumrating.The
cameraclipisnotcompatiblewithallTVwallmounts.Forwall-mountedTVsthathavebeeninstalled
ushwiththewall,cameraplacementonyourTVisnotrecommendedduetospaceconstraints,
whichmayresultindamagetoyourTVorthecamera.
Important Note for Fireplace-Mounted TVs
 Thecameraisnotintendedforuseinhigh-temperaturelocations,suchasabovereplaces.
Helpful Hints for Setup
• Thecamera’sbroadanglewillgiveyoutheabilitytorelaxacrosstheroomwhileenjoyinga
conversation.RuntheCameraTest(duringtheTVactivationorgotoSettings > System Settings >
Video Settingsatanytime)toseewhatareawillbecapturedduringavideocall.
• Positiontable/standinglampsinfrontofyoutoavoidappearingsilhouetted.
• Turndownoverheadlightsandpositionasecondarytableorstandinglampinfrontofyouto
avoidhavingtoturnoverheadlightsallthewayup.
•IfthecameracableisnotlongenoughtoreachtheCamera p o r t ,  c o n n e c t  t h e  U S B  e x t e n s i o n 
cabletothecameracable.

14 Setup

15
Setup
Connect
Thefollowingillustrationshowstwopotentialset-ups.Thesetupontheleftiswithoutareceiver,DVDplayeror
gameconsole.Thesetupontherightincludesareceiver,DVDplayerandgameconsole.

16 Setup
Thestepsbelowmaydifferslightlydependingonyourmediasetup,buttheequipmentordershould
remainthesame(see the illustration on following page).
A.PlugintheprovidedHDMIcabletoyourset-topboxandtheotherendtotheHDMI Cable Inporton
youradaptorbox.
B.PlugasecondHDMIcabletotheHDMI TV Out portonyouradaptorboxandtheotherendtooneof
theavailableHDMIportsonyourTV.
 •Note:Ifyouhaveanaudioreceiver,useoneHDMIcabletoconnectyourset-topboxtoyourreceiver
 thenuseanotherHDMIcabletoconnectthereceivertoyouradapterbox(see the illustration on
following page).
C.PlugthecameracableintotheCameraport.Ifthecameracableisnotlongenoughtoreachthe
Cameraport,connecttheUSBextensioncabletothecameracable.
D.DecideifyouwanttoconnecttoyourhomenetworkusingawiredEthernetcableor
 wirelessconnection.
• Ethernetconnection:PlugaCAT-6Ethernetcable(notprovided)totheEthernetportonyour
adaptorboxandtheotherendtoanavailableportonyourmodemorrouter.
 • Wirelessconnection:SkipthisstepandfollowtheinstructionswhenyouactivateonyourTV.
E.IfyouareusinganaudioreceiverwithanSPDIF(OpticalDigitalAudio)cable,disconnectthiscable
 fromyourset-topboxandplugitintotheAudioportontheadaptorbox.SinceSPDIFonlytransmits
 audio,youwillalsohavetoconnectviaHDMIinordertoseeanyvideo.Westronglyrecommendusing
 bothHDMIandSPDIFcables(as depicted in the illustration) toconnectyouradaptorbox.
F. Connectthepoweradaptortothepoweradaptorcable(see the illustration on following page).
G.UsingyourTVremote,selectthesameHDMIinputtowhichyouconnectedtheadaptorbox.

17
Setup
A
B
BE
D
CF

18 Setup
Power Up
Ifyouneedhelpwithsetup,visithttp://comcast.com/skypeorcallat877-704-7713.
1. PlugthepowercableintothePowerportontheadaptorcable.Thenplugthepowercableinto
anelectricaloutlet.Thereisnopowerbuttononyouradaptorbox,sothispowercableistheonly
waytoturnthesystemonandoff.
2. TurnonyourTV,set-topboxandaudioreceiver(ifyouhaveone).
3.MakesurethatyourTVissettotheHDMIportthatyouconnectedtheHDMIcableto.For
example,ifyoupluggedthecableintoHDMI1,thenmakesurethatyourTVissettoHDMI1(not
HDMI2,HDMI3,etc.).
4. Nextyouwillseeablackscreen.
5.In a few minutes (up to 20), you will be greeted with a Welcome screen.
Important Note for Power Up
Pleasedonotunplugorresettheadaptorboxbeforeyouseethisscreen.Ifyouunplugorresetthe
adaptorboxbeforeactivationiscomplete,thesystemwillrestartfromthebeginningofthe
setupprocess.
Helpful Hints for Powering Up
• Thepoweradaptorismadeupoftwopiecesthatjointogether.
• Ifneeded,usetheUSBextensioncabletoaddlengthtoyourcameracable.

Activate
Once you have completed setup, it is time to activate your Skype on
XFINITY. During activation, you will follow a series of steps on your TV
screen. Use your remote to complete the information and refer to the tips
in this section to complete the process.
This section will help you:
•Pairyourremotewiththesystem.
•ConnecttoyourhomenetworkviaanEthernetcableora
wireless connection.
•Runshortvideoandaudiodiagnosticteststoensureeverythingis
working properly.
•SignintoComcastandSkype.
•Syncyourcontacts.

20 Activate
Pair Your Remote
The pairing process connects your remote to the adaptor box so that the adaptor box—and Skype on
XFINITY—can only be controlled by one remote.
1. Pull out the tab from the remote’s battery compartment.
2. Press and hold the Setup button on your remote until the red light on your remote turns green.
3. Press the Call button on your remote.
4. Flip the remote to the keyboard side.
5. Use the keyboard to enter the 3 letters displayed on your TV screen. Note: The letters on your
screen may differ from the example shown here.
Helpful Hints for Remote Pairing
• Youonlyhave60secondstopressthelettersonyourremotethatcorrespondtolettersonyour
screen.Ifyoudonotnishthiswithin60seconds,simplyrestarttheprocess.
• Ifyourremoteisnotworking,refertotheHelpful Hints for the Remote section on page 9.
• Ifyouenteranincorrectletterduringthepairingprocess,thescreenwillrefreshandyouwillbe
asked to retry.