Comcast XFINITY User manual

XFINITY® TV
User Guide

XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. XFINITY On Demand selections subject to charge indicated at time of purchase. Compatible devices required for
Mobile App features. Airtime charges may apply. Check with your carrier.
Table of Contents
Using Your Remote Control...............3
Using Your On-Screen Guide .............4
Main Menu ........................4
TV Listings ........................4
My Guide .........................5
Program Information .................5
SmartBar .........................5
High Definition......................5
Search ...........................6
Reminders. . . . . . . . . . . . . . . . . . . . . . . . . 6
Favorites..........................7
XFINITY On Demand .................8
Pay-Per-View Events .................9
Parental Controls...................10
DVR Service ...................... 11
AnyRoom DVR.....................12
DVR Manager ..................... 12
Help & Settings ....................13
Universal Caller ID ..................13
Advanced Features Guide ............14-15
Quick Start Guide ....................16
If the on-screen guide displayed and features discussed in the following pages of this guide do
not represent the guide and features you see on your television, call Comcast customer service at
1-800-XFINITY or visit comcast.com/welcome to download a user guide for your area.
Community on NBC
WELCOME TO XFINITY®— ENDLESS ENTERTAINMENT!
Congratulations and welcome to XFINITY®TV from Comcast. XFINITY gives you TV your way. Watch what
you want anytime and anywhere with On Demand choices on TV and online. Catch up on the latest episodes
and full seasons of your favorite shows, or find the latest hit movies, kids programming, music and more.
• Enjoytheworld’sgreatestcollectionofOnDemandshowsandmoviesavailableonyourTV,streaming
online at xfinitytv.com, and now on your iPad®, iPhone®and iPod touch®with the XFINITY™TV app.
• ManyOnDemandmoviesavailablethesamedayasDVDand28daysbeforeNetix®andRedbox® .
• WithAnyRoom®On Demand, you can start watching a show in one room and finish in another room in
your home.
• WiththeXFINITYTVapp,youcanturnyouriPad,iPhoneoriPodtouchintoaTVscreentowatchyour
On Demand shows and movies anywhere.
This guide provides you with detailed information on how to take full advantage of the features of your new
on-screenguide.Powerfulsearchtools,AnyRoomDVRandXFINITYOnDemandhelpyouenjoyyournew
entertainment universe.
Learn more at xfinity.com/onscreenguide2.
Thank you for choosing XFINITY from Comcast!
2Welcome to XFINITY® TV

Your remote control may vary slightly from the one pictured here, but the basic functions should remain the same. Some features may not be
available in all areas. For a complete list of Comcast remotes go to comcast.com/remote for more details.
TV Power: Turns on or off your TV.
All Power:TurnsonoroffyourTVandset-topbox.
VOL +/–: Turns the volume up or down on your set-top
box.Afteryourremoteisprogrammed,thesebuttons
operatetheTV’svolumecontrol.
Mute: Turns the sound off and on.
Replay: WithDVRservice,jumpsback15secondsina
program.
Chan / : Selects the next higher or lower channel.
Video Controls: Control On Demand and DVR viewing —
Rewind, Play/Pause, Fast-forward, Exit/Stop.
Exit/Stop: Exits guide screens; stops and exits On Demand
and DVR viewing.
XFINITY Menu: Displays the Main Menu of the on-screen
guide providing access to all guide features, including DVR
and On Demand.
Rec: Records a program with DVR service.
Guide: Displays TV Listings in multiple guide views.
Page Up/Down: Display the next or previous page of
program listings. Jump to the next or previous point in an
On Demand or DVR program. Press page down to confirm
settings in an overlay screen.
Arrows: Navigate the on-screen guide. Left arrow to
return to previous screen.
OK: Selects a highlighted item. Also displays the Mini-Guide
while watching TV.
Last: Returns you to the previous channel or guide screen.
Info: Displays detailed program information.
:Provide short-cuts to guide functions
including Filter, Sort, Search, Help and Favorites.
Keypad (0-9): Select the channel you want to view
(e.g., 0-9, or 0-2-6).
Setup: Programs your remote to control your TV.
3Using Your Remote Control

Main Menu
The Main Menu is the portal to your on-screen guide
providing access to all your guide features.
1. Press to display the Main Menu.
2. Use  to highlight a feature.
3. Press tomakeyourselection.Viewthesubmenusfor
more options.
My TV
My TV provides access to all your favorite shows and
channels.You’llndyourDVRprograms,favoritechannels,
program reminders, On Demand saved programs and saved
searches all within one central location.
TV Listings
1. To access TV Listings, press Guide.
2. When viewing TV Listings, press Guidetotogglebetween
four viewing options:
• StandardGuide:TVListingswithavideowindowofthe
currently tuned channel.
• ChannelGuide:TVListingsbytimeforaspecic
channel.
• MaxGuide:Afull-screenofTVListings.
• Mini-Guide:Apartial-screenofTVListingsovervideo
of the currently tuned channel.
3. Press to access the Change Day option. This will allow
you to view programs on a future day making it easy to
schedule future recordings or set reminders for programs
youdon’twanttomiss.Press tolterlistingstojust
show HD channels, movies, sports programming and more.
4. Press Pg ,Pg to view TV Listings one page at a time,
or  tonavigatethroughthelistings.Toquicklyjump
forwardorbackwardin24hourincrements,press or
on your remote.
5. Highlight a program and press . If the program is on at a
later time, the Program Information screen will display with
more options.
TV Programs White
Movies Purple
Sports Green
Kids Programs Light Blue
4 Using Your On-Screen Guide

My Guide
You can create your own personalized view of the guide and
choose your preferred layout, font size, channel filters and
more.
1. Select Help & Settings from the Main Menu, Settings and
then My Guide Settings.
2. Highlight and select My Guide to turn On.
3. Select each My Guide option to change from the default
settings.
YourMyGuidewillbetherstviewyouseewhenyoupress
the Guidebutton,followedbytheotherfourviewingoptions.
Program Information
Press Info whilebrowsingTVListingstoreviewinformation
abouttheprogramandrecord,watch,savetoyourfavorites
and more.
SmartBar
Press Info on your remote while watching live TV to display
theSmartBar,whichprovidesabriefprogramdescription
and shortcuts to helpful options like Watch in HD, Parental
Controls and more.
• PressPg to quickly move the SmartBar to the top of
the screen to avoid interference with program provider
“tickers”onthebottomofyourscreen.PressPg to
movetheSmartBarbacktothebottom.
High Definition
Ifyouhaveahigh-denition(HD)television,youcanenjoy
HDprogrammingwithanHD-capableset-topbox.
• FromtheTVListingsmenu,viewHDprogramsby
selecting the HD guide.
• Select on your remote to filter the listings menu to only
show HD programs.
• Ifyouarewatchingaprograminstandard-denition(SD),
and the same program is airing in HD on another channel,
a Watch In HD icon will display on the SmartBar. By
pressing you can tune directly to that HD channel.
HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment
charge applies. Certain services are available separately or as a part of other levels of service. Basic service is required to receive other
levels of service.
5Using Your On-Screen Guide

Find Shows
The search feature makes it easy to find programs you are
interested in — whether on TV or On Demand, airing now
or later.
• Browsecategoriesbymovies,TVshows,sports,kidsand
more. Select categories for more specific genres.
• Searchbyspecictitle,personalityorgenre.
• SearchResultsareorganizedintofolderswhenthereis
more than one result for a particular search term.
Tip
Press on your remote to filter Search results or change
the sort order.
Saved Searches
TV Listings and On Demand programs are updated daily. You
can save a search and run it later without having to spell out
the search term again.
1. To run Saved Searches, go to My TV in the Main Menu
and select Saved Searches.
2. Use  to highlight a saved search and press to
view your options.
Reminders
Set recurring reminders for programs that interest you.
1. Press Info and select Remind Me. Follow the prompts to
set or cancel a reminder from the Program Information
screen.
2.AreminderwillappearatthebottomofyourTVscreena
fewminutesbeforetheprogrambegins.
3. When the reminder alert appears, press to tune to the
program; to snooze.
4. To access your list of reminders, press then My TV
and select Reminders.
Tip
You can program your TV to automatically tune to the
programyouwanttowatchbyselectingAuto-Tunewhen
setting a reminder.
6 Using Your On-Screen Guide

Favorites
Create up to 5 lists of favorite channels you watch most
often.
1. From the Main Menu select My TV, Favorite Channels and
Create New List.
2. To name your list, use  to navigate the on-screen
keypad. Press to select each letter and then select
Next.
3. To add a channel to your Favorite List, use  to highlight
a channel and press . The icon will turn pink when
your favorite channel is selected.
4. To exit, press or Last on your remote.
5. To access your Favorites, press while viewing TV
Listings then use the  to scroll through your Favorite
Channels. To view additional Favorite Lists created,
continue to press .
6. To exit, press .
Favorites Options
Access Multiple Favorite Lists — To access your Favorites while watching a TV program,
simply press on your remote and choose the desired Favorite List.
Add or Delete Favorite Lists — From the Main Menu select My TV and Favorite Channels. To
delete a list, select the list then Delete this List. To add a list, select Name this List, and select OK to
confirm.
Add or Remove Favorite Channels — Select the Favorites List you wish to update. Use  to
highlight the channel you wish to add or remove and press .
7Using Your On-Screen Guide

XFINITY On Demand
1. Press , then select On Demand or tune to Channel 1.
2. Use  to select a category, or select Top Picks to
browsemoviepostersforthelatestnewreleasemovies.
3. Highlight a movie or program listing and press . Select
movie posters to access a Quick Look menu that provides
several options such as Preview, Rent and Get more info.
Programs added in the last seven days will display as
. Programs in their last seven days will display an
enddate.Tondoutexactlyhowlongaprogramwillbe
available,pressInfo to view the program information.
4.SelectWatchorRent.Towatchafreepreviewbeforeyou
purchase the program, select Preview.
On Demand Search
YoucaneasilyndOnDemandprogramsbypressing on
your remote and entering a search term using the on-screen
keyboard.
Controlling On Demand
• Press to play or pause and to stop.
• Skipaheadorskipbacktothenextsegmentinthe
programbypressingPg ,Pg .
• Press to rewind, to fast-forward; press up to 4
timestoincreasethespeed(notavailableinallareas).
• Alternativelyhold or down to quickly move ahead
orbackinaprogram.Releasewhenthelineonthestatus
barreachesyourdesiredlocation.
• Jumpaheadorjumpbackaspecicnumberofminutes
bypressing andthenenteringanumberusingyour
keypad and then pressing or .
XFINITY On Demand programming and services not available in all areas. Programming subject to change. On Demand selections subject to
charge indicated at time of purchase. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Program availability subject to service level. Monthly fees and subscription service fees may apply. Certain services
are available separately or as part of other levels of service. Basic service is required to receive other levels of service.
8 Using Your On-Screen Guide

Pay-Per-View Events
1. From the Main Menu, select Search and then scroll to
select Pay-Per-View.
2. Highlight the program you wish to watch and press .
Then select Buy and then Order from the confirmation
screen.
3. Press to return to watching TV or to return to
the Main Menu. A reminder is automatically set when a
program is ordered.
4. To cancel a Pay-Per-View order, select Search from the
Main Menu and then Pay-Per-View Events. Highlight
Cancel Order and press .
XFINITY On Demand Options
Upgrade Your Service — Upgrade to an On Demand package right on your TV screen. The
indicatesOnDemandprogramsthatarepartofapackagetowhichyoucurrentlydonotsubscribe.
Simply follow the on-screen prompts to upgrade your XFINITY service and get immediate access to
subscriptionOnDemandcontent.
Prevent Unauthorized Orders—ParentalControlscanbeusedwithOnDemand.Torestrict
viewing of certain content, refer to the Parental Controls section or visit comcast.com/parentalcontrols
for more information.
On Demand Saved Programs — When you stop a program, most shows are saved for up to
48 hours, however most programs under 20 minutes are not saved. To access a saved program, go to
My TV and select Saved Programs, highlight the program and view the program information to make
your selection.
AnyRoom®On Demand—EverythingwithinSavedProgramsisavailableonALLtheset-top
boxesinyourhome.Youcanstartwatchingaprograminoneroom,stop,andresumewatchingin
another.
Pay-Per-View programming not available in all areas and is subject to charge indicated at time of purchase.
9Using Your On-Screen Guide

Parental Controls
Comcast provides tools so you can prevent your kids from
seeingprogramsyoudon’twantthemtowatch.Youcan
blockspecicchannels,titlesorshows;hideadulttitles;
and prevent your children from purchasing programs without
your consent. For more information, visit comcast.com/
parentalcontrols or call 1-866-781-1888.
1. From the Help & Settings menu, select Parental Controls
toaccesstheParentalControlsDashboardandseeall
availableoptions.
2.Settinglocksforthersttime,youwillbepromptedto
createaLocksPersonalIdenticationNumber(Locks
PIN).
3. Use the  to choose your selections — including
locksbyMovieRating,TVRatingorChannel—andpress
. A Lock icon will appear next to the ratings you
locked, as well as the ratings that are more restrictive.
4. Set Parental Controls while watching a program or
channelyouwishtolockbypressingInfo and selecting
Parental Locks.
Tip
To set Parental Controls quickly, set Movie Rating and TV
RatingLocks.TheselocksblockbothOnDemandandTV
programming — they are perhaps the most comprehensive
locksavailableintheguide.IfyouforgetyourPurchase
PIN or Locks PIN, call Comcast customer service at
1-800-XFINITY to reset.
Parental Control Options
PIN Manager — The Locks PIN and Purchase PIN allow you to restrict unauthorized orders of
On Demand programs and Pay-Per-View Events. The Locks PIN allows you to lock programming.
Master Locks — Remove all locks or temporarily deactivate locks.
Movie Rating Locks — Restrict access to TV and On Demand movies with specific ratings.
TV Rating Locks — Restrict access to shows with specific TV ratings.
Channel Locks — Block the access to specific channels within the on-screen guide.
Hide Titles — Replace the program titles of mature audience programs rated Adult or TV-MA within
the on-screen guide with the words “Adult Programming” or “TV-MA Programming.”
Title Locks — Restrict access to specific programs regardless of the channel the program is on.
10 Using Your On-Screen Guide