Comcast XFINITY User manual

On-Screen Guide 2.0
User Guide
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CONGRATULATIONS!
Congratulations and welcome to XFINITY®TV from Comcast. XFINITY gives you TV your way. Watch what
you want anytime and anywhere with over 60,000 On Demand shows and movies available on your TV, and
now online. Catch up on the latest episodes and full seasons of your favorite shows, or find the latest hit
movies, kids programming, music and more.
This guide provides you with detailed information on how to use and enjoy your new XFINITY TV service.
From Search tools to Parental Controls to Favorites, you have a variety of features available for exploring the
entertainment universe.
In addition:
• EnjoyXFINITYOnDemand—catchuponpastseasonsofyourfavoriteshows,andwatchmanyofthe
latest movies available same day as DVD, 28 days before Netflix and Redbox.
• VisitxnityTV.com—createaWatchlisttokeeptrackofmovies,showsandexclusiveextrasyouonlyget
with XFINITY.
• DownloadtheXFINITY™TVapp—previewwhat’sOnDemand,checkoutTVListingsandwatchyour
favorite On Demand movies from anywhere.
Thank you for choosing XFINITY TV!
XFINITY service not available in all areas. Not all services available with all XFINITY packages. Comparisons to Comcast’s offerings prior to
recent network upgrades. XFINITY On Demand selections subject to charge indicated at time of purchase. Compatible devices required for
Mobile App features. Airtime charges may apply. Check with your carrier.
Table of Contents
Using Your Remote Control...............3
Using Your On-Screen Guide .............4
Main Menu ........................4
TVListings ........................4
My Guide .........................5
Program Information .................5
SmartBar .........................5
High Definition......................5
Search ...........................6
Reminders. . . . . . . . . . . . . . . . . . . . . . . . . 6
Favorites..........................7
XFINITY On Demand .................8
Pay-Per-ViewEvents .................9
Parental Controls...................10
DVR Service ...................... 11
AnyRoom DVR.....................12
Help & Settings ....................13
Universal Caller ID ..................13
Advanced Features Guide ............14-15
Quick Start Guide ....................16
If the guide displayed and features discussed in the following pages of this guide do not represent
the on-screen guide you see on your television, call Comcast customer service at 1-800-XFINITY or
visit comcast.com/welcome to download a user guide for your area.
2Welcome to XFINITY® TV
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Your remote may vary slightly from the one pictured here, but basic functions should remain the same. Some features require your remote to
be programmed for operation and may not be available in all areas.
AUX: When programmed, enables control of your DVD
player, VCR or audio device.
TV: When programmed, enables control of your TV.
Cable: Enablescontrolofyourset-topbox.
Power: Turns on or off the set-top box, TV or AUX
component.
Setup: Programs your remote to control your TV, DVD
player, VCR or audio device.
All On: Turns on or off all of the devices programmed into
the remote control.
On Demand: Provides access to On Demand.
Video Controls: ControlOnDemandandDVRviewing—
play, pause, fast-forward, rewind and stop. In the AUX
mode, these buttons will control a VCR or DVD player.
My DVR: Displays the DVR Menu options.
Instant Replay: Jumps back 15 seconds within a
program with DVR service.
Live: Skips forward to the live point of a program with
DVR service.
Page Up/Down: Display the next or previous page of
program listings. Jump to the next or previous “skip to
tick” point in an On Demand or DVR program. Press page
down to confirm settings in an overlay screen.
Arrows:Navigatetheon-screenguide.Leftarrowto
return to previous screen.
OK/Select: Selects a highlighted item. Also displays the
Mini-Guide while watching TV.
Guide:DisplaysTVListingsinmultipleguideviews.
Menu:Entersorexitstheon-screenguidemenus.
Exit:ExitsguidescreensandreturnsyoutoviewingTV.
Info: Displays detailed program information.
Last: Returns you to the previous channel or guide screen.
Help: Shortcut to the Help Center.
FAV: Allows you to set up and view your favorite channels.
Input TV/VCR: In cable mode, this bypasses the set-top
box. In TV and AUX mode, this selects available inputs.
Swap: Jumps between two tuners so you can control the
playback of two channels.
:Provide short-cuts to program functions including
sort, filter, search or change day.
3Using Your Remote Control
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Main Menu
The Main Menu is a portal to your guide providing access to
all your services.
1. Press to display.
2. Use  to highlight a feature.
3. Press to make your selection. View the submenus
for more options.
My TV
My TV provides access to all your favorite shows and
channels.You’llndyourDVRprograms,favoritechannels,
program reminders, On Demand saved programs and saved
searches all within one central location.
TV Listings
1.ToaccessTVListings,press .
2.WhenviewingTVListings,press to toggle between
four viewing options:
• StandardGuide:TVListingswithavideowindowofthe
currently tuned channel.
• ChannelGuide:TVListingsbytimeforaspecic
channel.
• MaxGuide:Afull-screenofTVListings.
• Mini-Guide:Apartial-screenofTVListingsovervideo
of the currently tuned channel.
3. Press to access the Change Day option. This will allow
you to view programs on a future day making it easy to
schedule future recordings or set reminders for programs
youdon’twanttomiss.Press to filter listings to just
show HD channels, movies, sports programming and more.
4. Press toviewTVListingsonepageatatime,or
  to navigate through the listings. To quickly jump
forward or backward in 24 hour increments, press or
on your remote.
5. Highlight a program and press . If the program is on
at a later time, the Program Information screen will display
with more options.
TV Programs White
Movies Purple
Sports Green
Kids Programs Light Blue
4 Using Your On-Screen Guide
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My Guide
You can create your own personalized view of the guide and
choose your preferred layout, font size, channel filters and
more.
1. Select Help & Settings from the Main Menu, Settings and
then My Guide Settings.
2. Highlight and select My Guide to turn On.
3. Select each My Guide option to change from the default
settings.
Your My Guide will be the first view you see when you press
the button, followed by the other four viewing options.
Program Information
Press whilebrowsingTVListingstoreviewinformation
about the program and record, watch, save to your favorites
and more.
SmartBar
Press on your remote while watching live TV to display
the SmartBar, which provides a brief program description
and shortcuts to helpful options like Watch in HD, Parental
Controls and more.
• Press to quickly move the SmartBar to the top of
the screen to avoid interference with program provider
“tickers” on the bottom of your screen. Press to move
the SmartBar back to the bottom.
High Definition
If you have a high-definition (HD) television, you can enjoy
HD programming with an HD-capable set-top box.
• FromtheTVListingsmenu,viewHDprogramsby
selecting the HD guide.
• Select on your remote to filter the listings menu to only
show HD programs.
• Ifyouarewatchingaprograminstandard-denition(SD),
and the same program is airing in HD on another channel,
a Watch In HD icon will display on the Smart Bar. By
pressing you can tune directly to that HD channel.
HD programming is limited to the programming provided to Comcast in HD format by the programming provider. Monthly HD equipment
charge applies. Certain services are available separately or as a part of other levels of service. Basic service is required to receive other
levels of service.
5Using Your On-Screen Guide
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Search
The search feature makes it easy to find programs you are
interestedin—whetheronTVorOnDemand,airingnow
or later.
• Browsecategoriesbymovies,TVshows,sports,kidsand
more. Select categories for more specific genres.
• Searchbyspecictitle,personalityorgenre.
• SearchResultsareorganizedintofolderswhenthereis
more than one result for a particular search term.
Tip
You can sort listings by time, title, channel or network by
pressing on your remote. Narrow your sort further by
pressing to filter your results by HD or premium channels.
Saved Searches
TVListingsandOnDemandprogramsareupdateddaily.You
can save a search and run it later without having to spell out
the search term again.
1. To run Saved Searches, go to My TV in the Main Menu
and select Saved Searches.
2. Use   to highlight a saved search and press to
view your options.
Reminders
Set recurring reminders for programs that interest you.
1. Press and select Remind Me. Follow the prompts
to set or cancel a reminder from the Program Information
screen.
2. A reminder will appear at the bottom of your TV screen a
few minutes before the program begins.
3. When the reminder alert appears, press to tune to
the program; to snooze.
4. To access your list of reminders, press then My TV
and select Reminders.
Tip
You can program your TV to automatically tune to the
program you want to watch by selecting Auto-Tune when
setting a reminder.
6 Using Your On-Screen Guide
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Favorites
Create up to 5 lists of favorite channels you watch most
often.
1. From the Main Menu select My TV, Favorite Channels and
CreateNewList.
2. To name your list, use   to navigate the on-screen
keypad. Press to select each letter and then select
Next.
3.ToaddachanneltoyourFavoriteList,use to highlight
a channel and press . The icon will turn pink
when your favorite channel is selected.
4. To exit, press or on your remote.
5. To access your Favorites, press while viewing TV
Listingsthenusethe to scroll through your Favorite
Channels.ToviewadditionalFavoriteListscreated,
continue to press .
6. To exit, press .
Favorites Options
Access Multiple Favorite Lists—ToaccessyourFavoriteswhilewatchingaTVprogram,
simply press onyourremoteandchoosethedesiredFavoriteList.
Add or Delete Favorite Lists—FromtheMainMenuselectMyTVandFavoriteChannels.To
deletealist,selectthelistthenDeletethisList.Toaddalist,selectNamethisList,andselectOKto
confirm.
Add or Remove Favorite Channels—SelecttheFavoritesListyouwishtoupdate.Use to
highlight the channel you wish to add or remove and press .
7Using Your On-Screen Guide
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XFINITY On Demand
1. Press or tune to Channel 1.
2. Use  to select a category, or select Top Picks to
browse movie posters for the latest new release movies.
3. Highlight a movie or program listing and press .
SelectmovieposterstoaccessaQuickLookmenuthat
provides several options such as Preview, Rent and
Get more info. Programs added in the last seven days
will display as . Programs in their last seven days
will display an end date. To find out exactly how long a
program will be available, press to view the program
information.
4. Select Watch or Rent. To watch a free preview before you
purchase the program, select Preview.
On Demand Search
You can easily find On Demand programs by pressing on
your remote and entering a search term using the on-screen
keyboard.
Controlling On Demand
• Press to play, to stop and to pause.
• Skip-to-tick—Allowsyoutoskipaheadorskipbackto
the next segment in the program by pressing .
• DragandDrop—Alternatively,hold or down to
quickly move ahead or back in a program. Release when
the line on the status bar reaches your desired location.
• MinuteJump—Jumpaheadorjumpbackaspecic
number of minutes by entering a number using your
remote and then pressing or .
XFINITY On Demand programming and services not available in all areas. Programming subject to change. On Demand selections subject to
charge indicated at time of purchase. Some Help & Services programs may show a minimal transaction charge that is immediately credited
back to your account. Program availability subject to service level. Monthly fees and subscription service fees may apply. Certain services
are available separately or as part of other levels of service. Basic service is required to receive other levels of service.
8 Using Your On-Screen Guide
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Pay-Per-View Events
1. From the Main Menu, select Search and then scroll to
selectPay-Per-ViewEvents.
2. Highlight the program you wish to watch and press .
Then select Buy and then Order from the confirmation
screen.
3. Press to return to watching TV or to return to
the Main Menu. A reminder is automatically set when a
program is ordered.
4. To cancel a Pay-Per-View order, select Search from the
MainMenuandthenPay-Per-ViewEvents.Highlight
Cancel Order and press .
XFINITY On Demand Options
Upgrade Your Service—UpgradetoanOnDemandpackagerightonyourTVscreen.The
indicates On Demand programs that are part of a package you currently do not subscribe to.
Simply follow the on-screen prompts to upgrade your XFINITY TV service and get immediate access to
subscription On Demand content.
Prevent Unauthorized Orders—ParentalControlscanbeusedwithOnDemand.Torestrict
viewing of certain content, refer to the Parental Controls section or visit comcast.com/parentalcontrols
for more information.
On Demand Saved Programs—Whenyoustopaprogram,mostshowsaresavedforupto
48 hours, however, most programs under 20 minutes are not saved. To access, go to My TV and select
Saved Programs, highlight the program and view the program information to make your selection.
AnyRoom®On Demand—EverythingwithinSavedProgramsisavailableonALLtheset-top
boxes in your home. You can start watching a program in one room, stop, and resume watching in
another.
Pay-Per-View programming not available in all areas and is subject to charge indicated at time of purchase.
9Using Your On-Screen Guide
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Parental Controls
Comcast provides tools so you can prevent your kids from
seeingprogramsyoudon’twantthemtowatch.Youcan
block specific channels, titles or shows; hide adult titles;
and prevent your children from purchasing programs without
your consent. For more information, visit comcast.com/
parentalcontrols or call 1-866-781-1888.
1. From the Help & Settings menu, select Parental Controls
to access the Parental Controls Dashboard and see all
available options.
2. Setting locks for the first time, you will be prompted to
createaLocksPersonalIdenticationNumber(Locks
PIN).
3. Use the  tochooseyourselections—including
locksbyMovieRating,TVRatingorChannel—andpress
.ALock icon will appear next to the ratings you
locked, as well as the ratings that are more restrictive.
4. Set Parental Controls while watching a program or
channel you wish to lock by pressing and selecting
ParentalLocks.
Tip
To set Parental Controls quickly, set Movie Rating and TV
RatingLocks.TheselocksblockbothOnDemandandTV
programming—theyareperhapsthemostcomprehensive
locks available in the guide. If you forget your Purchase
PINorLocksPIN,callComcastcustomerserviceat
1-800-XFINITY to reset.
Parental Control Options
PIN Manager—TheLocksPINandPurchasePINallowyoutorestrictunauthorizedordersof
OnDemandprogramsandPay-Per-ViewEvents.TheLocksPINallowsyoutolockprogramming.
Master Locks—Removealllocksortemporarilydeactivatelocks.
Movie Rating Locks—RestrictaccesstoTVandOnDemandmovieswithspecicratings.
TV Rating Locks—RestrictaccesstoshowswithspecicTVratings.
Channel Locks—Blocktheaccesstospecicchannelswithintheon-screenguide.
Hide Titles—ReplacetheprogramtitlesofmatureaudienceprogramsratedAdultorTV-MAwithin
the on-screen guide with the words “Adult Programming” or “TV-MA Programming.”
Title Locks—Restrictaccesstospecicprogramsregardlessofthechanneltheprogramison.
10 Using Your On-Screen Guide
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