Page 7of 12
Dewhot | Gas geyser manual
Page 6of 12 Dewhot | Gas geyser manual
Dewhot gas geyser trouble shooting for customers
Faults are either Electical - Flat Batteries,
Physical - Flow pressure low or blocked,
Mechanical - Damaged or faulty component
Symptom Possible fault Solution
Geyser is totally dead when
the water is turned on
1. Batteries are inserted incorrectly
2. Batteries are totally flat
• Insert correctly, rear battery must be + down and front battery + up
• Replace with a brand new set of good quality batteries such as duracell
Ignitors are firing, but the
geyser is not igniting
1. Batteries are too weak to lift and hold the solenoid
2. Gas supply is low or not turned on
• Replace with a brand new set of good quality batteries such as duracell
• Turn on the gas or replace the bottle
Ignitors are firing, geyser is
coming on and going out
after a very short time
1. Water inlet may be blocked at the water junction
2. The gas regulator may be blocked, particularly if a new
bottle has just been fitted without first cracking the seal
and letting a little gas bleed off
• Remove the water inlet pipe and check the sieve is not blocked on the geyser
• Change the regulator
Water is flowing through the
geyser, the LCD is illuminating
but the geyser does not ignite
1. The micro switch is not activating enough to switch the
geyser on
2. On-Off switch may be faulty
• Turn the RH knob to the right (clockwise) to increase the pressure and activate the
geyser. This maybe experienced where you have low water pressure
• Call your installer
Geyser comes on and after a
short time the water comes
through cold
1. The geyser temperature is set too high and the addition
of any cold water will shut it off, either due to back
pressure or the temperature has risen too high and the
geyser shuts itself off
• The temperature with the hot water on only must be lowered, by turning down the
flame. Do this by turning the LH Knob to the left (anti-clockwise) until the temperature
is in the correct range. (refer to the chart on our website for the correct temperature
setting; http://www.dewhot.co.za/compare_geysers.pdf
The geyser is igniting loudly 1. The gas may be low or the gas regulator may be faulty • Check gas level in bottle if low change
• If still no change, change the regulator
The geyser is noisy
when running
1. The water is causing resonance as it flows through
the radiator
• Change the flowrate setting, RH knob either slightly to the left or right unit it disappears
My geyser is very hot in the
basin and cool for the bath
1. The setting and the use of the geyser needs to
be understood
• Please watch the video “how to control the temperature” from the website;
http://www.dewhot.co.za/dewhot-videos/