Directed Electronics 210C User manual

CLIFFORD®210C
GPS TRACKING
OWNER'S GUIDE
READ ME FIRST
CLIFFORD®210C
GPS TRACKING
OWNER'S GUIDE
READ ME FIRST
© Directed Electronics—Vista, CA
GPS210C 07-05

Table of Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Inside your CLIFFORD®GPS Tracking Box . . . . . . . . . . . . . . . . . . . . . . . . . .6
Creating Your Account . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
CLIFFORD®Online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Using CLIFFORD®GPS Tracking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Perform an action from the web: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Incomplete Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Perform an action from the telephone: . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Alert Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
To Set-up Alert Notifications: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Understanding the Alert and Action Data . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Purchase More Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Service Plans and Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Paying by Credit Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
GPS Accuracy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Future of GPS Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Legal Disclaimers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Privacy Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Non-Transferable Hardware Limited Warranty . . . . . . . . . . . . . . . . . . . . . . .32
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Getting Started
ESN (Electronic Serial Number) - the sticker can be found on your membership
card.
Enter the following information for future reference.
Account Number
Password
Vehicle Information Number (VIN)
Actual size of ESN sticker
4© 2005 Directed Electronics—all rights reserved

Getting Help
From the www.cliffordgps.com website you can access Online Help and
Frequently Asked Questions (FAQ's). If you do not find what you need CLIF-
FORD Customer Care will be happy to answer any of your questions.
For questions regarding your service plans and to access on-line features:
Toll Free: 888-847-7118
Email: [e-mail]
For questions regarding your installation contact your local dealer:
Enter your dealer information below:
Dealership Name: _______________________________
Installer Name: _________________________________
Phone Number: _________________________________
Mailing Address:
Directed Electronics
1 Viper Way Vista, CA 92081
© 2005 Directed Electronics—all rights reserved 5

Inside your CLIFFORD®GPS Tracking Box
Your CLIFFORD®Vehicle Protection kit contains the following:
❍The CLIFFORD®210C
❍Antenna
❍Main Wiring Harness
❍Backup Battery
❍Feature Module
❍Installation Kit
❍Installation Guide
❍Owner’s Guide
❍Wallet Card
Creating Your Account
If you do not already have a CLIFFORD®account you will need to create one
before you can use all the features of the CLIFFORD®service.
To setup a new CLIFFORD®account, follow these few simple steps.
1. From your browser type in the address line
www.cliffordgps.com . The
CLIFFORD GPS Tracking logon page opens.
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NOTE: You will be required to read the Service Terms and Conditions in its
entirety. Scroll to the end of the agreement for the
Accept button to appear and
click on it.
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2. Click on the "I do not have a User ID" link. This brings you to Account
setup. From here you will be able to enter your contact information, your
ESN and VIN numbers, and select your Service Term and Transaction
packages.
3. Enter in your contact information. This includes your first and last name,
address, phone number etc.
4. Click Continue.
8© 2005 Directed Electronics—all rights reserved

5. Next, enter your CLIFFORD®210C ESN (found on the product box or on
the membership card where you affixed th label), along with the VIN. If you
have multiple devices for each of our household vehicles, make sure to
correctly match up the each ESN with the VIN so your Clifford®Online
service functions correctly.
6. Click Continue.
7. Next, you need to select your Service Plan and Connection bundles. From
the drop down menus select the Service Plan/Connection bundle.You can
© 2005 Directed Electronics—all rights reserved 9

also choose the optional Connections bundle for each vehicle.
8. Click Continue.
9. Enter in your credit card information and click continue.
10. At this point you can review your purchase selections. If you need to make
any changes click on the Back button; otherwise, click on Continue to pro-
ceed with the purchase.
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11. The Purchase Confirmation page will open. This page is your receipt. It
also contains everything you'll need to log into the
www.cliffordgps.com
website or use the telephone system; Account Number, User ID and
Password. Print this page and keep it for reference.
You can now log into the
www.cliffordgps.com website.
© 2005 Directed Electronics—all rights reserved 11