Elwa Hotrun User manual

Electric Instantaneous
Water Heaters
Service manual

Before installation –quoting stage
Work out with the customer what is the right model to install for the
application
Site assessment
1. The electrician to assess the site power supply and the requirements for
the intended model Hotruns to install. This should include the sub-mains
to the main switchboard and the total load on the load of the site.
2. The plumber needs to make sure that the water supply is sufficient for
the total flow of all Hotruns running simultaneously at the minimum
pressure of 100kPa.
3. Be aware that some multi story apartments may utilise a gravity fed
water supply, allow for 30 kPa for every story (9 kPa/metre)
Both electrical and water supply requirements should be satisfied before
purchasing the Hotrun water heaters.

General Installation
1. The Hotrun is supplied with two screws to mount it
without the need to open up the lid of the water heater.
2. The Hotrun can be mounted in any orientation.

Electrical installation
1. The Hotrun range is from 3.5 to 9.0 kW on a single phase 16-40 A
or on a 2-phase 16 or 20Amp dedicated circuit.
2. Ensure that the property has the desired supply to the
switchboard (divide the load properly if on a 3- phase supply).
3. The circuit ends close/next to the water heater on an isolator
switch to allow for the 400mm cord to go in a compression cable
gland (without tension).

Water Installation
1. Ensure adequate cold water supply pipe size is installed to maintain
the pressure and flow when multiple units are installed(100-1000 kPa)
2. Allow for a full bore stop cock without any flow restriction to be fitted
in the cold water supply to each Hotrun
3. Connect the Hotrun only with the flat seal flexible hoses supplied.
(too much torque on the fittings can damage the internal copper coil)
4. Fit the supplied flow restrictor to the cold water inlet on the Hotrun.

Water Installation
Remove any other restrictions in taps, shower heads and aerators

Water Installation remove retrictions from aerators

Initiating the Hotrun
Before applying electricity, open the tap to flush debris and air from
the Hotrun, this may take a minute to remove all the air.
When the water is clean and free from burst of air, turn the tap off.
and switch on the electrical power.

Fault finding, initial observations
1. The adequate supply and pressure of the water (min. 100kPa).
2. Make sure the cold water inlet and the hot water outlet are not
connected in reverse.
3. The main switch or circuit breaker is switched on.
4. The fuse/circuit breaker is not blown/triggered.
5. Flow rate from cold supply is adequate for the installed Hotrun.
Hint. Try to disconnect the hot water flexi and run it into a bucket
and see if there is warm water coming through. If so the problems
are being caused by new tap ware or blockages in aerators or
restrictors.

Problem 1- The Hotrun does not switch on when opening the tap
Causes- Usually attributed to water supply problems.
Ensure the pressure on the cold water supply is more than 100kPa,
while the Hotrun is in use.
-Too much back pressure in outlets or shower heads after the
Hotrun causing lack of pressure differential over the Hotrun
(backpressure through the cold)- Wrong flow restrictor installed.
-Maximum temperature cut out switches activated, due to air in
the Hotrun not released before switching on the electrical supply.
Problem 1 Remedies
-Correct the water pressure problems; remove any flow restrictors
in outlets.
-Disconnect the hot water flexi and run it into a bucket and see if
there is warm water coming through. If so the problems are being
caused by new tap ware or blockages in aerators or restrictors.-
-Seek electrical assistance to check power all the way to the
elements.
-If the cut-out has been triggered due to poor flushing of air from
system then RESET the cut-out by gently depressing button (ensure
electrical power is disconnected first).

Problem 2
- The water that is coming out of the Hotrun is not warm
enough.
Cause
- The incoming water is too cold - The total flow is too high.
Remedy
- A flow restrictor should have been installed. If so, an additional
ball valve in the water supply to the Hotrun can be used reduce
the flow for the purpose of the test. This will increase the
temperature (not for Hotrun-T models)

Problem 3
- The hot water flow stops when trying to set the required
temperature to a colder setting.
Cause
- Aerator/restrictor in nozzle of outlet causing too much back
pressure
-incorrectly balanced flow restrictor in the supply line.
-flow from the cold supply line is less than the requirements
for the Hotrun
Remedy
- Remove the restrictors in the tap or aerator fitting. Fit the
appropriate restrictor to the cold supply line for the Hotrun.
Check that other taps or restrictors built into the supply line
are not restricting the flow or reducing the pressure too much.

Problem 4
- A Hotrun fitted to the upper floor of a high-rise building that is
gravity fed and it does not operate.
Cause
- The pressure is less than 100 kPa. The pressure of water under
gravity is 9 kPa per metre, this equates to approximately 30 kPa
per floor plus the height of the roof tank.
Remedy
- Remove all restrictors in the tap or aerator and use ‘star’ inserts
in spout instead of aerator. Allowing full flow will often help in
low pressure situations. On request we can help to accommodate
for most situations, sometimes just leaving out the supplied flow
restrictor from the cold water inlet can be sufficient.

Fault finding (level 2)
Problem 1
-The Hotrun does not switch on
Tests
-Ensured that the general conditions have been met.
-Isolate the Hotrun unit by switching off an isolating switch and
turning off the circuit breaker and secure and tag it in the off
position as per the wiring rules.
-Remove top cover from Hotrun

Fault finding (level 2) continued
-Check with an Ohm meter and ensure flow switches operate
(contacts need to close when water flows). When you turn on tap
and you can hear the switches “click”.
The best way to check the switch operation with a multimeter
-If the pressure differential switch works O.K. then check that the
over temperature cut-out(s) are not triggered.
-If the contact of one of the micro-switches remains closed the
heating won’t stop when you close the tap, and it will trigger the
over-temperature cut-out to trip. In that case the micro-switch
needs replacement. Note there are various part numbers for
different models Hotruns

Fault finding (level 2) continued
If so: press the tab to reset and retest. If triggered it can be a
sign of aging or sticking of the micro-switches of the pressure
differential switch.
-Measure continuity of each element 10 to 18 ohms is the
expected range depending on element power rating.
Remedy
-If the tests above indicate a fault then contact Elwa Technical
Support.
If an element is blown usually the Hotrun needs to be replaced

Elwa Pty Ltd
GPO Box 776
Adelaide SA 5001
P: 08 8353 4040
F: 08 8353 4042
www.elwa.com.au
[e-mail]