Eono NH1 Installation guide

FAQ Quick Guide
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NH1

Laptop/ PC doesn't detect head-
phones or headphone doesn't
pair with my laptop/PC
1. Start by checking the audio jack. Connect your headphones to
another device and check if headphones are working normally.
2. Check Sound Settings
Laptop could detect your headphones while it is using another
device for audio output. Follow these steps to select your
headphone as the default sound output device:
Press Windows key + I to access Settings, then head to System.
From the left-hand menu, select Sound.
Under Output, use the drop-down menu to select your headphones
as the output device.
Solution:

3. Windows 10 might not be able to detect your headphones
because of an outdated or corrupt driver. Please update driver.
4. Turn Off Audio Enhancements
Some sound cards don’t function properly if Windows sound
enhancements are enabled. Here is how you turn Windows sound
enhancements off:
Right-click on the volume icon on the taskbar and then click Sound to
open the Sound dialog.
Select your headphones and click Properties.
Open the Advanced tab and uncheck Enable audio enhancements.
Click Apply > OK to save the changes.
Solution:
Laptop/ PC doesn't detect head-
phones or headphone doesn't
pair with my laptop/PC

VMicrophone cannot
work
Solution:
1.Please confirm whether there are two audio jacks on your
devices, one which has a mic on it and one which has headphones
on it. If so, please use to connect to your devices via another dual
3.5mm audio cables in the box.
2.Connect your headphones to another device firmly and check if
headphones are working normally.
VMicrophone cannot
work

Solution:
3.If your microphone isn’t working, head to Settings > Privacy >
Microphone > Microphone access for this device is on. If Windows
says microphone access is off, click the “Change” button and set it to
“On.”
If access is off, Windows and all applications on your system can’t
access audio from your microphone. Below that, ensure “Allow apps
to access your microphone” is set to “On.” If microphone access is
off, all applications on your system won’t be able to hear audio
from your microphone. However, the Windows operating system
itself will still have access. Under “Choose which apps can access
your microphone,” ensure the app that wants to access your
microphone isn’t listed and set to “Off.” If it is, set it to “On.”
Microphone cannot
work

1. Please confirm whether your music is unilateral.
2. Please make sure that the audio cable is plugged in properly.
Confirmation method:
1. If connected to a computer, find the sound settings and
see if it is mono out.
2. Try to play different songs with ordinary music
application.
3. Try to play the same music with another headphone.
3. Clean the dust or impurity of the plug.
Solution:
balance
left
right
No sound from one
side

1. Please confirm whether your music is unilateral.
2. Please make sure the audio cable has fully inserted in the
device you connected with.
Confirmation method:
1. If connected to a computer, find the sound settings and
see if it is mono out.
2. Try to play different songs with ordinary music
application.
3. Try to play the same music with another headphone.
3. Clean the dust or impurity of the plug.
Solution:
balance
left
right
Sound not clear/Quality of sound
is very poor/Distorted/muffled
sound, noise or echo

Uncomfortable to wear
1.We suggest to extend the headband of headphone to make
it proper for the head size.
2.Due to its structural nature, any over-ear headphones may
cause uncomfortable feeling after being worn for a long time.
We use high-quality soft memory ear cotton to ensure max
comfort. We also recommend you to take off your
headphones and have a break after wearing it for more than
an hour each time.
Solution:

If there are any problems with your product which hasn't been
listed above, for example: Headphones can't work properly,
defective products, volume control issue, etc. Please feel free
to contact us at anytime. And if you have tried the solutions
provided in this article, but still can not solve them, Please
contact us via [email protected]. We are committed to
serving our customers and strive to provide the best experi-
ence possible for you.