Ezono 3000 Operator's manual

eZono Service Documentation
QW-04: eZono 3000 Troubleshooting Guide
Document Number: eZono_3000_customer_troubleshooting_guide
Version: 1.1
Owner: Fenia Gr paiou
Date of Issue: 09 March 2015
Status: Approved
© eZono AG, 2009-2015
eZono Confidential
This document and all of its contents are protected by copyright and are owned and controlled by
eZono AG. The contents of this document are confidential and must not be disclosed to any 3rd
party without the express written consent of eZono AG or in the accordance with the terms of a
written contract with eZono AG

eZono Service Documentation QW-04: eZono 3000 Troubleshooting
Guide
DOCUMENT REVISION HISTORY
Date Person Version Reason
19/11/ 9 Robert Sweeney 1. Initial approved document.
15/11/13 Fenia Grypaiou 1. .1
Proposal for reviewed document . Added steps on chapter 2 and
reviewed appendix A. Added appendix B.
1 /12/13 Fenia Grypaiou 1. .2
Finalizing the document and sending for review. Added appendixes C
and D.
9/ 3/15 Fenia Grypaiou 1.1 Document update (see DCR2 15- 13)
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
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TABLE OF CONTENTS
DOCUMENT REVISION HISTORY............................................................II
TABLE OF CONTENTS...............................................................................III
1. INTRODUCTION.......................................................................................1
1.1 Purpose.................................................................................................................................................................. 1
1.2 Scope..................................................................................................................................................................... 1
1.3 Glossar ................................................................................................................................................................. 1
1.3.1 Acron ms....................................................................................................................................................... 1
1.3.2 Definition of terms......................................................................................................................................... 1
1.4 References.............................................................................................................................................................. 2
1.5 Document overview.............................................................................................................................................. 2
. SYSTEM TROUBLESHOOTING................................................................3
2.1 Identif issue.......................................................................................................................................................... 3
2.2 Power related issue................................................................................................................................................ 5
2.3 Batter related issue............................................................................................................................................... 7
2.4 Displa related issue.............................................................................................................................................. 9
2.5 GUI start-up issue................................................................................................................................................ 10
2.6 Touchscreen issue................................................................................................................................................ 11
2.7 Fixed touch buttons issue.................................................................................................................................... 12
2.8 Transducer detection issue................................................................................................................................... 13
2.9 Image qualit issue............................................................................................................................................... 14
2.10 Audio related issue............................................................................................................................................. 16
2.11 S stem overheating............................................................................................................................................ 17
2.12 S stem error message......................................................................................................................................... 18
2.13 Frequentl asked questions................................................................................................................................ 19
2.14 eZono support................................................................................................................................................... 19
2.14.1 Support information................................................................................................................................... 19
2.14.2 Contact details............................................................................................................................................ 19
3. APPENDIX A – SYSTEM SOFTWARE UPGRADE.................................. 0
4. APPENDIX B - EXPORT LOG FILES........................................................
5. APPENDIX C - ERROR MESSAGES RELATED TO THE BATTERY...... 3
6. APPENDIX D - CUECARDS ISSUE.......................................................... 5
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
Guide
1. Introduction
1.1 Purpose
This document is primaril written for customers of the eZono 3000 s stem. Its purpose is to help troubleshoot
issues with the eZono 3000 ultrasound s stem, suggesting actions that ma help to avoid the unnecessar return of a
s stem to the eZono Service Centre for assessment of an issue that ma have been remedied b the customer.
1. Scope
The intended audience of this document is as follows:
•eZono customer (primaril )
•eZono customer service department
•eZono qualit department
•eZono Service Centre
1.3 Glossary
1.3.1 Acronyms
ESC eZono Service Centre
FAQ Frequentl Asked Question
GUI Graphical User Interface
LCD Liquid Cr stal Displa
LED Light Emitting Diode
RMA Return Merchandise Athorisation
1.3. Definition of terms
Customer In this document, “customer” refers to the part that purchased the s stem directl from
eZono. Therefore, in almost all cases, customer refers to an eZono distributor that has received
training of s stem operation and maintenance.
Field fix Refers to the action taken b the customer that has successfull resolved a s stem issue and has
avoided the unnecessar return of the s stem to the ESC.
RMA form The RMA form is used b the customer to record information relating to the s stem being
returned under the eZono RMA process described in reference document [2].
S stem In this document, “s stem” is used to refer to the eZono 3000 portable ultrasound s stem
without peripherials (eg batter , power suppl , transducer, stand etc).
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
Guide
1.4 References
[1] eZono 3000 User Manual
[2] eZono_Elbe_customer_RMA_process
[3] eZono_Elbe_customer_RMA_form
1.5 Document overview
The following chapters of this document are organised as follows:
•Chapter – System troubleshooting
The first section of this chapter attempts to identif the t pe of issue being experienced b the customer.
Subsequent sections then provide a troubleshooting guide that deal with the identified issue.
•Appendix A – System upgrade
This appendix describes the process of upgrading s stem software.
•Appendix B – Export log files
This appendix describes the process of exporting log files.
•Appendix C – Error messages related to the battery
This appendix describes the error message related to the batter .
•Appendix D – CueCards issue
This appendix describes the error message that could appear during the cuecards installation.
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
Guide
. System troubleshooting
.1 Identify issue
The following flow diagram attempts to identif the nature of s stem issue experienced b the customer. It also
provides references to appropriate sections of this document detailing the actions to be taken to troubleshoot given
issues.
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
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. Power related issue
Set-up
The issue occurs while the s stem is set up as follows:
1. The power suppl is connected.
. The batter is NOT inserted.
Symptom
The issue causes the following s mptoms:
•The power pushbutton is pressed but the power status LED remains OFF – the s stem does not turn ON.
Diagnoses
The following information collection can be helpful to help diagnose and remed the issue:
1. Note if the power pushbutton can be heard to “click” when pressed and “click again when released.
. Did the s stem or power suppl suffer a drop, impact or other event which ma have triggered the issue?
3. Note if power suppl casing is cracked or displa s an other sign of damage.
4. Note if the power suppl cords are cracked, pinched, badl twisted or displa s an other sign of damage.
5. Using a multimeter, measure if the output of the power suppl is 19V.
6. Insert a batter . Note if the s stem power status LED turns ON when the power pushbutton is pressed.
7. Connect a different known-good power suppl . Note if the same s mptoms are observed.
Field fix
The following actions ma help to avoid the return of the s stem to the ESC for inspection:
1. Confirm that the mains Voltage outlet is good.
. If an international mains Voltage plug adapter is used then confirm that the adapter is good.
3. Confirm that the mains cord is securel connected to the mains Voltage outlet AND to the power suppl .
4. Use a known-good s stem power suppl .
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
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RMA
If the issue is resolved b using a known-good power suppl then it will be necessar to return the fault power
suppl to the ESC for inspection.
If the issue is not resolved b using a known-good power suppl then it will be necessar to return of the s stem to
the ESC for inspection.
•Initiate RMA process described in reference document [2] b submitting a completed RMA form [3] to
eZono.
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eZono Service Documentation QW-04: eZono 3000 Troubleshooting
Guide
.3 Battery related issue
Set-up
The issue occurs while the s stem is set up as follows:
1. The batter is removed (important) and then re-inserted.
. The power suppl is NOT connected.
Symptom
The issue causes the following s mptoms:
1. The power pushbutton is pressed but the power status LED remains OFF – the s stem does not turn ON.
. The power status LED turns ON but turns OFF after an unexpected short amount of time – s stem turns
OFF.
3. When the power suppl is connected the batter status LED does not start to slow flash green after 15
seconds.
Diagnoses
The following information collection can be helpful to help diagnose and remed the issue:
1. Note which s mptoms listed above are observed.
. Did the s stem or batter suffer a drop, impact or other event which ma have triggered the issue?
3. Note if the batter casing is cracked or displa s an other sign of damage.
4. The batter contains a small LCD that indicates the remaining charge of the batter .
Note the number of black indicator bars on the LCD (Min 0, Max 5).
5. Insert the batter , connect the power suppl and perform the following checks:
•Note if after 15 seconds the batter status LED starts to slow flash green.
•If es then after 40 minutes note if the number black indicator bars on the batter LCD has
increased.
•If es then continue to charge the batter for a further 3 hours.
•Then remove power suppl , turn ON the s stem and note s stem operation time on batter onl .
6. Connect a different known-good batter that has at least 2 black bars on the batter charge indicator LCD.
Note if the same s mptoms are observed.
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