FeelHEY HEY Bracelet User manual

HEY Bracelet
Manual
04-2020

FeelHey Hey Bracelet Manual 04-2020
Contents
1. GETTING STARTED............................................................................................................................3
2. WHAT’S IN THE BOX..........................................................................................................................4
3. WEARING YOUR HEY BRACELET....................................................................................................5
4. CHARGING YOURHEY BRACELET .................................................................................................6
5. DOWNLOADING THEHEY APP......................................................................................................... 7
6. OPENING THE HEY APP FOR THE FIRST TIME...............................................................................8
6.1 HEYACCOUNT SETUP.................................................................................................................................................8
6.2 PAIR YOUR HEYBRACELET WITH YOUR SMARTPHONE........................................................................................8
6.3 CONNECT WITH ALOVED ONE....................................................................................................................................9
7. THE HEYAPP MENU........................................................................................................................ 10
7.1 TIMELINE.......................................................................................................................................................................10
7.2 BRACELET ...................................................................................................................................................................11
7.3 ACCOUNT.....................................................................................................................................................................13
8. SENDING AND RECEIVING TOUCHES........................................................................................... 16
9. TROUBLESHOOTING YOURHEY BRACELET .............................................................................. 17
10. REGULATORY ANDSAFETY NOTICES....................................................................................... 19

FeelHey Hey Bracelet Manual 04-2020
1. Getting started
Welcome to FeelHEY; the best way to stay in touch with the people that you
care about.
Inthis document we will:
•Help youset up your HEY account
•Help youpair your HEY Bracelet to your smartphone
•Help you connect to another HEY account.
•Explain the HEY app and its features
You can view our privacy policy at: http://www.feelhey.com/privacy-policy

FeelHey Hey Bracelet Manual 04-2020
2. What’s in the box
The HEY Bracelet box set contains:
2x HEY Bracelets in either black or white
2x Micro USB cable for charging in either black or
white
1x Quick Start Guide
The HEY bracelet single box contains:
1x HEY Bracelet in either black or white
1x Micro USB cable for charging in either black or
white
1x Quick Start Guide

FeelHey Hey Bracelet Manual 04-2020
3. Wearing your HEYBracelet
Touches from your loved one feel the best when you wear your HEY
Bracelet snugly around your wrist. HEY bracelet was designed to fit
around wrists with a circumference of about 13,5cm to 20,5cm.
If you experience any discomfort while wearing your HEY Bracelet remove
the bracelet immediately. For more information see:
http://www.feelhey.com/faq

FeelHey Hey Bracelet Manual 04-2020
4. Charging your HEYbracelet
Charge your HEY Bracelet using the Micro-USB cable in the box.
The first time you charge your Hey Bracelet, we recommend
charging it overnight for approximately 12 hours.
Thereafter, charging your HEY Bracelet will take approximately 30
minutes - 1 hour.
Before using the Hey Bracelet for the first time, please charge it
fully.
A fully charged HEY Bracelet can last up to 1 week.
Note: the actual battery life depends on environmental factors and
specific usage, because of this; battery life may vary.
To charge your HEY Bracelet:
1. Plug the supplied USB cable into a computer or UL-certified
USB wall charger with a USB Type A port.
2. Carefully pull back the rubber cover from the underside of your HEY
bracelet to reveal the Micro-USB charging port.
Note: the rubber cover should remain attached to your HEY
Bracelet.
3. Plug the Micro-USB end of the supplied USB cable into the
underside of your HEY bracelet to begin charging.
Your HEY Bracelet will not send or receive touches while charging.
Touches will still be logged in your app Timeline.

FeelHey Hey Bracelet Manual 04-2020
5. Downloading the HEYapp
HEY Bracelet works with the free HEY app on iOS and Android
smartphones. If you have an iPhone, you can download the HEY app in
the Apple App Store. If you have an Android smartphone you can
download the HEY app in the Google Play Store.
Note:
•Make sure you have an active Internet connection on your
smartphone.
•If you don’t have an account with the app store for your smartphone
you will be required to create one before you can download and
install the app.

FeelHey Hey Bracelet Manual 04-2020
6. Opening the HEY app for the first time
Once you have installed the HEY app on your smartphone, tap to open it.
Steps:
1. Set set up your HEY account in the HEY app
-You have to do this before you can pair your HEY Bracelet.
2. Accept notifications from the Hey app.
-You need to accept notifications in order for the HEY app to
function.
3. Optional: give the HEY app access to location features of your
device.
-You can choose to accept if you want to use the location features
of the HEY app. You can change this setting later in the app.
6.1 HEY Account Setup
1. Tap ‘Get Started’.
2. You will be asked to charge your HEY bracelet for at least 30
minutes so that it has sufficient battery power to pair with your
device. We recommend charging it fully for at least 12 hours the
first time.

FeelHey Hey Bracelet Manual 04-2020
-See 4. Charging your HEY Bracelet for instructions on how to
charge your HEY bracelet. You can set a timer in the app to keep
track of charging. You can toggle the timer on or off with the
slider.
3. Tap ‘Continue’.
4. Read the HEY app terms of use. You can review the terms of use
here: https://feelhey.com/pages/terms-conditions
5. Tap ‘I agree’ to continue.

FeelHey Hey Bracelet Manual 04-2020
6. Next, you will be asked to create a HEY account by filling out:
-Your first name. This will be visible to the person you connect
with.
-Your last name.
-Your email address. Make sure you use a valid email address
that you have access to.
Note: your email address cannot be changed after you have
created your account.
-A password. To create a safe and secure password, make sure
your password contains at least 8 characters and contains at
least 1 uppercase, 1 numeric, and 1 special character.
You will be asked to enter your password a second time to verify.
7. Tap ‘Create account’
8. We will send an e-mail to the email address you provided. Go to
your inbox and click the ‘verify’ button in the email.
-Didn’t receive an email? Check your spam box or tap the ‘Resend
email’ button in the HEY app to send the verification email again.
9. The HEY app will confirm that your account has been verified.
10. Tap ‘continue’.
-Your HEY account is now ready!
11. Pair your HEY Bracelet with your smartphone
12. Tap ‘Let’s connect’

FeelHey Hey Bracelet Manual 04-2020
13. You will be asked to charge your HEY bracelet for at least 30 min.
We recommend charging it for at least 12 hours on the first charge
See 4. Charging your HEY Bracelet.
14. Tap ‘Continue’ or tap ‘My bracelet is already charged’.
15. Once you have charged your bracelet, unplug your bracelet from
the USB cable. Your bracelet needs to be unplugged before you can
pair. Tap ‘continue’.
16. Make sure Bluetooth is enabled on your smartphone.
-See your smartphone’s manual on how to enable Bluetooth if
you don’t know.
17. Tap ‘Start searching’ to search for an available HEY Bracelet.
-Note: your HEY Bracelet can go into sleep mode when it is
unpaired. Place your hand over the top of your HEY bracelet for
a few seconds to wake it.
-Tap ‘Cancel’ if you want to stop searching for an available HEY
Bracelet.
-Available HEY Bracelets will be listed in the app.
18. Tap ‘Pair’ to pair with a HEY Bracelet.
-You can tap ‘cancel’ if you want to stop pairing;
19. Once your HEY Bracelet is successfully paired you can tap ‘Test
your bracelet’ to feel a test touch.
-Note: if there is a firmware update available you may be
prompted to update your bracelet’s firmware. Please accept

FeelHey Hey Bracelet Manual 04-2020
the firmware update in order for the device to run
optimally.

FeelHey Hey Bracelet Manual 04-2020
20. Tap ‘Continue’. Note you can tap ‘Unpair’ to unpair your HEY
bracelet and pair with a different bracelet.
-If no HEY bracelets can be found, you can:
a. Tap ‘Search again’ to search for available HEY bracelets.
Note: make sure your HEY Bracelet is charged, that the USB
cable is unplugged, and that your HEY Bracelet is near your
phone.
b. Tap ‘Pair later’ to skip pairing and continue without having a
HEY bracelet paired with your device.
6.2 Connect with a loved one
It is time to connect with a loved one!
1. Enter the email address of a loved one.
-Make sure to use a valid email address. If your loved one does
not have a HEY account, they will be asked to set one up first.
2. Tap ‘Send invite’ to send an invite to your loved one’s email
address.
-You will automatically continue to the HEY app Timeline and see
a confirmation of the invite that you sent.
-Note: you can tap ‘Send later’ to go straight to the HEY app
Timeline without connecting to someone.
3. Once your loved one has accepted your invitation you will see a
confirmation on your Timeline. You are now ready to send and
receive touches!

FeelHey Hey Bracelet Manual 04-2020
7. The HEY appMenu
You can access the HEY app menu by tapping the three horizontal lines
(the ‘hamburger’ button) in the top left corner of the Timeline view.
The HEY app menu contains:
-Your picture. You can tap the picture to change it;
-Your name;
-The email address associated with your HEY account;
-Timeline: tap to access your Timeline;
-Bracelet: tap to access your HEY bracelet’s settings. In the
Bracelet menu you can also pair and unpair a HEY bracelet;
-Account: tap to access your account settings. In the Account
menu you can also connect or disconnect with a loved one.
-About HEY: information about HEY bracelet. Special thanks to VIP
Kickstarter backers!
You can tap the right side of the screen or the arrow to close the HEY app
menu.
7.1 Timeline
The heart of the HEY app is the Timeline. The Timeline shows you who
you are connected to, logs each touch you send and receive, and can
show location data.
Select or change your picture
At the top of the Timeline you can see who you are connected to. You can
change your own picture and the picture of your loved one:
1. Tap the camera icon at the top of the Timeline;

FeelHey Hey Bracelet Manual 04-2020
2. Select a picture from the pictures stored on your smartphone;
3. You can move and scale the picture;
4. Tap ‘cancel’ to cancel and select a different picture or tap ‘Choose’
to select the picture.
Note:
-The HEY app needs to have permission to access the pictures
stored on your phone.
-You need to be connected to someone to be able to assign a
picture to them
-Pictures are not sent through the Internet and remain on your
device.
Timeline cards
The Timeline itself shows cards that contain relevant information. The
following cards can appear on your Timeline.
1. Sent invitation: you have sent an invitation to a loved one, but they
have not yet accepted the invitation.
2. Received invitation: you have received an invitation from a loved
one but you have not yet accepted the invitation.
3. You are connected: you have accepted your loved one’s invitation
or your loved one has accepted your invitation. You are now
connected.
4. You disconnected with …: you are disconnected from your loved
one.
5. Sent touch: you have sent a touch to your loved one.
6. Received touch: you have received a touch from your loved one.

FeelHey Hey Bracelet Manual 04-2020
Card date, time, and location
Each card on your Timeline is marked with a date and time. If you have
location sharing enabled (See 7.2 Bracelet / Settings) each touch that
you send will be marked with your location. If your loved one has
location sharing enabled each touch that you received will be marked
with the location of your loved one.
You can tap ‘toggle location’ below a card to fold out a map view of sent
and received touches. If you tap the map you will see a full screen view
of the map.
Note that the HEY app needs access to location sharing features of your
device for the ‘Share your location’ function to work. Location sharing can
be toggled on or off in the Bracelet menu (see 7.2 Bracelet / Settings).
Scrolling through your Timeline
You can scroll through your Timeline to reveal all the cards that you have
receivedovertime.Toseeifyouhave anynew cards, pulldownthe Timelineto
refresh.
a. Bracelet
In the Bracelet menu you can view your HEY bracelet’s battery status and
test your bracelet. You can also pair or unpair a HEY bracelet and you can
change your bracelet’s settings.
Battery status
Your HEY bracelet’s battery status is indicated at the top of the Bracelet
menu. The battery level is indicated in percentages. Note that your HEY
bracelet will switch off automatically if the battery is too low. See 4.
Charging your HEY bracelet for information on how to charge your HEY
bracelet.

FeelHey Hey Bracelet Manual 04-2020
Test your bracelet
If your device is paired with a HEY bracelet you can tap ‘Test your
bracelet’ to feel a test touch. Test touches are not logged in your Timeline.
Pair and unpair a HEY Bracelet
You can pair a HEY Bracelet to your device if you have not yet done so:
1. Tap ‘Search for HEY’ to search for an available HEY bracelet.
Make sure Bluetooth is enabled on your device. See your
device’s manual on how to enable Bluetooth;
2. Tap ‘Start searching’ to search for an available HEY
bracelet. Note that your HEY bracelet can go into sleep
mode when it is unpaired. Place your hand over the top of
your HEY bracelet for a few seconds to wake it;
3. Tap ‘Cancel’ if you want to stop searching for an
available HEY bracelet. Note that you can tap outside the
pop-up window to go back to the Bracelet menu;
4. Once one or more HEY bracelets have been found they will
be listed in the app;
5. Tap ‘Pair’ to pair with a HEY bracelet. You can tap ‘cancel’
if you want to stop pairing.
6. Once your HEY bracelet is successfully paired you can
tap ‘Test your bracelet’ to feel a test touch.
You can unpair a HEY bracelet if you are already paired with one:
1. Tap ‘Unpair’
2. Tap ‘Unpair’ to unpair your HEY bracelet from your device. Tap
‘Cancel’ to stop unpairing.
Settings
Under Settings you can toggle two settings on or off:

FeelHey Hey Bracelet Manual 04-2020
Send & receive touches:if the toggle slider is set to ‘on’ you will feel
touches from your loved one. If the toggle slider is set to ‘off’ you will not
feel touches. Touches you receive from your loved one will always be
shown on your Timeline even when the toggle slider is set to ‘off’. You
can still send touches through the app (see 7.3 Account).
Shareyourlocation:if the toggle slider is set to ‘on’ your location will be
shared with your loved one whenever you send a touch. If the toggle
slider is set to off your location will not be shared with your loved one.
You will only be able to see your loved one’s location if they have
location sharing set to ‘on’.
Note: The HEY app needs access to location sharing features of your
device for the ‘Share your location’ function to work.
Firmware
Here, you can check the firmware version of your bracelet.
To update the firmware tap ‘Check for updates’ to check if there is a new
firmware version available for your bracelet. Note that you need an active
Internet connection to check for firmware updates.
1. If your bracelet has the latest firmware you will see a message
saying ‘You’re up to date’.
2. If there is a new firmware update available, connect your HEY
bracelet to a charger and tap ‘Install update’. Tap ‘Not now…’ to
dismiss the update. Note: that updating your firmware can
take about 5 minutes.

FeelHey Hey Bracelet Manual 04-2020
b. Account
In the Account menu you can change your picture, manage your
invitations, send touches, change your profile information, change your
password, and log out of your account.
Select or change your picture
To select or change your picture:
1. Tap the camera icon at the top of the Account menu;
2. Select a picture from the pictures stored on your
smartphone. You can move and scale the picture;
3. Tap ‘cancel’ to cancel and select a different picture or
tap ‘Choose’ to select the picture.
You can also select or change your picture and that of your loved
one in the Timeline.
Note:
-The HEY app needs to have permission to access the pictures
stored on your phone.
-You need to be connected to someone to be able to assign a
picture to them.
-Pictures are not sent through the Internet but remain on your
device.

FeelHey Hey Bracelet Manual 04-2020
Manage invitations
In the Account menu you can send an invitation to a loved one and
respond to invitations that you receive.
To send an invitation:
1. Enter the email address of a loved one;
2. Tap ‘send invite’ to send the invitation. The sent invitation will
become visible in your timeline.
3. You will see a confirmation that your invitation has been sent to the
e-mail address you entered.
If the person you sent the invitation to does not respond you can choose to
resend or cancel the invitation:
-Tap ‘Resend invite’ to send an invitation again.
-Tap ‘Cancel invite’ to cancel an invitation. You can now invite
someone else.
When a loved one has sent you an invitation you can either choose to
accept or decline the invitation. Tap ‘Connect!’ to accept an invitation or
tap ‘No thanks’ to decline an invitation.
Send touches
Ifyouareconnectedtoalovedoneand youhaveaHEYbracelet pairedwithyour
smartphone, you can tap the ‘Send touch’ button to send a touch.
Profile
Here you can update your profile information:
-Tap the first text box to change your first name. Note that your
first name will be visible to the person you are connected to.
-Tap the second text box to change your last name.
-Tap ‘Update profile’ to apply the profile changes and update your
profile.