Foxtel ADSL User manual

Quick Install Guide
ADSL
Before you start, make sure that you’ve
received your broadband activation text
or email. Otherwise you can’t connect.

2 3
Get ready for great
entertainment
Exciting times. You’re minutes away from a world
of unparalleled entertainment. This guide will take
you through the steps to get your WiFi Modem
up and running in no time.
Contents
What’s in the box? 3
Connection overview 4
How to connect 6
What do the lights mean? 10
Stay connected with Foxtel Home Phone 11
Troubleshooting 12
Need assistance? 14
Top tip
Before you start, make sure you’ve
received your Foxtel Broadband
activation text or email.
What’s in the box?
If you’re connecting a Foxtel
Home Phone service
If you are connecting a Foxtel Home
Phone service, then you will require
the following equipment prior to
undertaking your self-installation:
Modem
Phone
Wall socket
Existing Telephone Handset
Existing Telephone Cable*
*Not included with your WiFi Modem
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
ADSL Connection Cable
ADSL Filter
Ethernet Cable
Power Pack Cable Existing Telephone Cable*
Existing Telephone HandsetWiFi Keep Me Card
(if home phone is included
in your bundle)

4 5
Gigabit
WAN
Power
DC
10/100
USB
DSL
B
Modem
Phone
Wall socket
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
2
3
4
ADSL Filter
ADSL Connection Cable
Existing
Telephone
Cable
Existing Telephone
Handset
WiFi Modem Power Point
Foxtel Box
WiFi Keep Me Card
Ethernet Cable
Power Pack Cable
WiFi connection
Telephone Wall Socket
1
AF
Connection overview
How everything plugs together
1Connect the ADSL filter into the
existing Telephone Wall Socket A
2Connect your modem B
3
Plug in the Power Pack Cable
and switch on C
4Connect devices via Ethernet D
5Connect via WiFi E
6
Connect your Existing Telephone
Handset and check for dial tone F
D
B
E
5
6
C

6 7
Modem
Phone
Wall socket
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
ADSL Connection Cable
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
Cable Input
Digital Audio Out
Optical HDMI Ethernet
12V DC
5A max
USB
5V DC 500mA
Coaxial
ADSL Connection Cable
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
1
2
Ethernet Cable
Laptop
A
Foxtel Box
WiFi Modem
3
B
C
ADSL Filter
Telephone Wall Socket
Power Point
ADSL Connection Cable
Power Pack Cable
D
4
How to connect
1
Connect your WiFi modem to the
Existing Telephone Wall Socket
Connect the end of the ADSL Filter labelled
‘Wall Socket’ into the existing Telephone Wall
Socket located on your wall.
2
Connect your WiFi Modem
Connect the ADSL Connection Cable
into the input labelled ‘Modem’ on the
ADSL Filter. Connect the other end of the
ADSL Connection Cable into the DSL Port
located on the back of the modem.
3
Connect the power
Connect one end of the Power Pack Cable
to a nearby power point and the other to the
DC Port located on the back of the modem.
Switch the power point on and then press the
Power Button on the modem, located below
the DC Port.
4
Connect via Ethernet
The modem has four Ethernet ports to
connect to your favourite devices, like your
iQ box, laptop or game console. Just connect
the Yellow Tipped Ethernet Cable from
an Ethernet Port on the modem to the
Ethernet Port on your device.

8 9
2.4GH z WiFi N ame (SSID) best for ra nge
5.0GHz WiFi Name ( SS ID) be st for s treaming
WiFi pa sswor d
Use t his info to co nnect your WiFi.
Keep it se cret. Kee p it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4ConnectviaWiFi
Goto WiFi Settings onyour deviceandselect
themodemnetwork (found onyour WiFi Keep
MeCardDorthebackofyourmodem).
Ifyoustream a lotofvideo through that device,
wesuggestyou selecttheFoxtelHubMedia
network, ifavailable. Then enter your WiFi
password shown on your WiFiKeep Me Card .
Ifyourdevice supports WPS connection,
you cansimplypress the Connect(WPS)
button onyourmodem until itashes blue
andthen activateWPSmodeonyourchosen
device(as showninyourdevice’smanual).
The modem and your device should
automatically discover and connect to
each other.
WiFiKeep MeCard
WiFi-enabled device WiFiModem
Top tip
WiFiProtectedSetup(WPS) allowsthemodem
andyourdevices topairtoeachotherwithout
theneed to inputpasswords.
Howtoconnect
Connect (WPS)
Internet
WiFi
iQConnected
Voice
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 8-9
How to connect
5
Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on your WiFi Keep
Me Card Eor the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on your WiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes
blue and then activate WPS mode on
your chosen device (as shown in your
device’s manual).
The modem and your device should
automatically discover and connect
to each other.
WiFi-enabled device
WiFi Keep Me Card
WiFi Modem
Top tip
WiFi Protected Setup (WPS) allows the modem and
your devices to pair to each other without the need
to input passwords.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
D
Gigabit
WAN
Reset
Power
DC
10/100
USB
DSL
8
4 Connect via WiFi
Go to WiFi Settings on your device and select
the modem network (found on your WiFi Keep
Me Card D or the back of your modem).
If you stream a lot of video through that device,
we suggest you select the FoxtelHubMedia
network, if available. Then enter your WiFi
password shown on your WiFi Keep Me Card.
If your device supports WPS connection,
you can simply press the Connect (WPS)
button on your modem until it flashes blue
and then activate WPS mode on your chosen
device (as shown in your device’s manual).
The modem and your device should
automatically discover and connect to
each other.
WiFi Keep Me Card
WiFi-enabled device WiFi Modem
Top tip
WiFi Protected Setup (WPS) allows the modem
and your devices to pair to each other without
the need to input passwords.
How to connect
Connect (WPS)
Internet
WiFi
iQ Connected
Voice
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 8-9
Use this info to connect your WiFi.
Keep it secret. Keep it safe.
2.4GHz WiFi Name (SSID) best for range
5.0GHz WiFi Name (SSID) best for streaming
WiFi password
Modem
Phone
Wall socket
A
Modem
Phone
Wall socket
A
A
9
F
A
ADSL FilterExisting Telephone Cable
Existing
Telephone
Handset
Telephone Wall Socket
5
E
6
Connect your home phone
If you are connecting a home phone service,
connect your Existing Telephone Cable into
the ADSL Filter input labelled ‘Phone’. Connect
the other end of the Existing Telephone Cable
into your Existing Telephone Handset and
check for a dial tone.
6
F

10 11
What do the lights mean?
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press.
When pressed, the light will flash
blue for two minutes to indicate
it’s ready to connect a device.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when
not connected to the internet.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
IQ Connected
When solid blue, your iQ Set Top Box
is connected to your modem. No light
means it’s not connected.
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
Voice
This LED will remain off on an
ADSL connection.
WiFi Modem
Stay connected with Foxtel Home Phone
If you have a home phone
service with your Foxtel
Broadband bundle, then the
following features are included;
unlimited standard local calls,
voicemail and call waiting.
Like to get more from your
home phone? Stay in touch
with family and friends with
our National and Mobile Calls
Pack and/or International
Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
How to use common home phone features
Top tip
Your default PIN is the last six
digits of your phone number.
11
Stay connected with Foxtel Home Phone
Top tip
Your default PIN is the last six
digits of your phone number.
How to use common home phone features
1Voicemail
The first time you call your
voicemail service, voice prompts
will guide you through recording
your personal greeting and
setting up a PIN. You’ll need to
enter your PIN when calling from
another landline or mobile phone.
Accessing your voicemail
Call 125 101
2Call Waiting
When you’re on a call, Call
Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
4 3 # Announcement
Turn OFF Call Waiting
# 4 3 # Announcement
3Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35c per call plus standard call
charges, simply dial 1 0 #
and the last unanswered caller’s
phone number within the last 48
hours will be announced
(excludes blocked numbers).
You’ll then be given the option
to return the call by pressing 1 .
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
13/06/2017 10:20 AM
1
Voicemail
The first time you call your
voicemail service, voice
prompts will guide you through
recording your personal
greeting and setting up a PIN.
You’ll need to enter your PIN
when calling from another
landline or mobile phone.
Accessing your voicemail
Call 125 101
2
Call Waiting
When you’re on a call,
Call Waiting will let you know
someone is trying to ring you
by playing two beeps every
five seconds. You can put your
current call on hold and take
the second call, then switch
between callers.
To answer an incoming call
or switch between calls
RECALL Dial tone 2
To hang up one call
and return to the other
RECALL Dial tone 1
To reject an incoming call
RECALL Dial tone 0
Turn ON Call Waiting
*43#Announcement
Turn OFF Call Waiting
*43#Announcement
3
Call Return
Missed a call? Call Return lets
you retrieve the number of your
last unanswered call.
Using call return
For 35¢ per call plus standard
call charges, simply dial
*10#and the last
unanswered caller’s phone
number within the last 48 hours
will be announced (excludes
blocked numbers).
You’ll then be given the
option to return the call
by pressing 1.

12 13
4
Lost or forgotten
your WiFi password?
If you’ve lost your WiFi Keep Me Card,
you can find your setting details on the
back of the modem. If you’ve changed
your WiFi details, you can set them back
to the default – just press the reset button
underneath your modem for 10 seconds.
5
Foxtel Broadband
running slow?
If you’ve got a plan with data limits, first visit
My Account at foxtel.com.au/myaccount
to check you haven’t used all your included
data. There are no excess data usage
charges, however broadband speeds
are slowed to 256kbps if your included
monthly data allowance is exceeded.
Got an unlimited plan, or still have data
allowance on your capped plan? Then try
moving your device closer to the modem
to see if there’s an improvement.
Obstacles, walls and interference from
devices can affect WiFi speeds, so try to
avoid these where you can.
My Account
WiFi
Gigabit
WAN
Power
DC
10/100
USB
DSL
Phone 1
Phone 2
5.0GHz WiFi Network Name
2.4GHz WiFi Network Name
WiFi Password
Modem
Phone
Wall socket
Modem
Phone
Wall socket
Troubleshooting
Internet stopped working?
1
Check all your cables are
plugged in securely, and your
handset is working correctly
and receiving a dial tone.
2Press the power button to turn
off the modem, wait 60 seconds,
and then turn it back on.
The modem may take a few
moments to reboot (it will
automatically configure itself).
3
If you have another wall socket
available within your home, take
your modem and connect to it.
If the issue is resolved, your
initial wall socket may be faulty
and require repair.
Top tip
If you are still unable to get connected,
visit our online support pages via
foxtel.com.au/broadbandhelp or call us
on 131 999 and we’ll talk you through it.
ADSL Filter
ADSL Connection Cable
Existing
Telephone
Cable
Existing Telephone Handset WiFi Modem Telephone Wall Socket
1
1
1
2
1
13
13/06/2017 10:20 AM
Input 1 Input 2
Digital Audio Out
Optical HDMI
12V DC
5A max
USB
5V DC 50 0mA
13V/18VDC
350A max
Combined
TV aerial
5
10
What do the lights mean? Stay connected with Foxtel Home Phone
WiFi Modem
Connect WPS
Use for quick WiFi setup of WPS-
supported devices. It will be solid
blue when it’s ready to press. When
pressed, the light will flash blue for
two minutes to indicate it’s ready to
connect a device.
Voice
The solid blue light means that your
Home Phone service is connected
to the network and ready to use.
Solid red means your Home Phone
service is unable to connect to the
network. No light means your Home
Phone service has been disabled.
Internet
The light will be solid blue when your
modem is connected to the internet,
flashing red when establishing a
connection and solid red when not
connected to the internet.
WiFi
Solid blue means it’s available to
connect to WiFi-enabled devices.
Flashing red means your modem
is powering up. No light means that
the WiFi function has been disabled
on the modem.
iQ Connected
When solid blue, your iQ Set Top
Box is connected to your modem.
No light means it’s not connected.
If you have a home phone service
with your Foxtel Broadband
bundle, then the following
features are included; unlimited
standard local calls, voicemail
and call waiting.
Like to get more from your home
phone? Stay in touch with family
and friends with our National &
Mobile Calls Pack and/or
International Calling Pack.
Your plan may come with
additional calls included. To find
out more, including call charges
and handy extras, go to
foxtel.com.au/homephonehelp
FOX0959_HFC_Guide_Brand_Update_AW3a.indd 10-11
4
2
A F
C
Modem
Phone
Wall socket
Power Pack Cable
Power Point
1

14 15
Need assistance?
If your broadband won’t connect, check
you’ve received a text or email confirming
your service has been activated. Please also
check that you are plugged into the first
Telephone Wall Socket to receive your
Foxtel Broadband service.
You’re not alone on your Foxtel Broadband
journey. If you come across any bumps in
the road, we’re here to help.
Still need help?
Check out our FAQs at
foxtel.com.au/broadbandhelp
If you’re really stuck, we’ve got people
on standby to give you a hand. Just call
131 999 and quote ‘Broadband’.
From time to time we need to update
the network to keep the service running
smoothly for you. To find out if any
outages are scheduled in your area,
visit foxtel.com.au/support/outage

16
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