GE VTW565 User manual

WASHERS
SAFETY INSTRUCTIONS..........3
USING THE WASHER
Getting Started ...................... 5
Consumer Help Indicator ...............7
Dispensers ............................8
Loading ..............................9
CARE AND CLEANING ........... 10
TROUBLESHOOTING TIPS......12
LIMITED WARRANTY ............15
CONSUMER SUPPORT .......... 16
OWNER’S MANUAL
Write the model and serial
numbers here:
Model #_________________
Serial # _________________
You can find them under the
lid of the washer.
ENGLISH/ESPAÑOL
VTW565
GE is a trademark of the General Electric Company. Manufactured under trademark license. 49-3000301 Rev 1 11-22 GEA

249-3000301 Rev 1
THANK YOU FOR MAKING GE APPLIANCES A PART OF YOUR HOME.
Whether you grew up with GE Appliances, or this is your first, we’re happy to have you in the family.
We take pride in the craftsmanship, innovation and design that goes into every GE Appliances
product, and we think you will too. Among other things, registration of your appliance ensures that we
can deliver important product information and warranty details when you need them.
Register your GE appliance now online. Helpful websites and phone numbers are available in the
Consumer Support section of this Owner’s Manual.

49-3000301 Rev 1 3
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
SAFETY INFORMATION
To reduce the risk of death, fire, explosion, electric shock, or injury to persons when using
your appliance, follow basic precautions, including the following:
ŶRead all instructions before using the appliance.
ŶFollow all fabric care instructions and warnings to prevent melting of garments or damage to the appliance.
ŶDO NOT wash or dry articles that have been previously cleaned in, washed in, soaked in or spotted with
gasoline, dry-cleaning solvents, or other flammable or explosive substances, as they give off vapors that could
ignite or explode.
ŶDO NOT add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water.
These substances give off vapors that could ignite or explode.
ŶUnder certain conditions, hydrogen gas may be produced in a hot-water system that has not been used for
2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a
period, before using a washing machine, turn on all hot-water faucets and let the water flow from each for
several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, DO NOT smoke
or use an open flame during this time.
ŶDO NOT allow children to play on or in this appliance. Close supervision of children is necessary when this
appliance is used near children. Before the washer is removed from service or discarded, remove the door or
lid. Failure to follow these instructions may result in death or injury to persons.
ŶDO NOT reach into the appliance if the tub or agitator is moving to prevent accidental entanglement.
ŶFor waterproof, water-resistant and bulky items, only use the TOWELS/BEDDING (or DELICATES) cycle. DO
NOT use other cycles for these items. Using other cycles can cause excessive vibration and may result in
injury or damage to the washer, walls, or floor. DO NOT mix waterproof and non-waterproof items.
ŶDO NOT install or store this appliance where it will be exposed to the weather.
ŶDO NOT tamper with controls, repair or replace any part of this appliance or attempt any servicing unless
specifically recommended in the user maintenance instructions or in published user repair instructions that you
understand and have the skills to carry out.
ŶDO NOT operate this appliance if it is damaged, malfunctioning, partially disassembled, or has missing or
broken parts including a damaged cord or plug.
ŶUnplug the appliance or turn off the circuit breaker before servicing. Pressing the Start/Pause ( ) pad
DOES NOT disconnect power.
Ŷ DO NOT climb on or stand on this unit.
ŶSee “ELECTRICAL REQUIREMENTS” located in the Installation Instructions for grounding instructions.
WARNING
Proper Disposal of your Appliance
Ŷ
Dispose of or recycle your appliance in accordance with Federal and Local Regulations. Contact your local
authorities for the environmentally safe disposal or recycling of your appliance.

449-3000301 Rev 1
SAFETY INFORMATION
READ AND SAVE THESE INSTRUCTIONS
IMPORTANT SAFETY INFORMATION
READ ALL INSTRUCTIONS BEFORE USING THE APPLIANCE
PROPER INSTALLATION
This washer must be properly installed and located in accordance with the Installation Instructions before it is used.
ŶEnsure that the hot water hose is connected to the “H” valve and the cold water hose is connected to the “C”
valve.
ŶInstall or store where it will not be exposed to temperatures below freezing or exposed to the weather, which
could cause permanent damage and invalidate the warranty.
ŶProperly ground washer to conform with all governing codes and ordinances. Follow details in the Installation
Instructions.
ŶEnsure washer is properly leveled and washer legs are adjusted such that unit is stable.
ŶOptional drain hose extension recommended for discharging heights from 60” - 96”.
ŶGE Appliances strongly recommends the use of factory specified parts. A list of factory hoses available for
purchase are listed. These hoses are manufactured and tested to meet GE Appliances specifications.
ŶGE Appliances strongly recommends the use of new water supply hoses. Hoses degrade over time and need
to be replaced every 5 years to reduce the risk of hose failures and water damage.
ŶConsider recycling options for your appliance packaging material.
PARTS AND ACCESSORIES
Order on-line at GEApplianceparts.com today,
24 hours a day or by phone at 866-531-9828 during
normal business hours.
Part Number Accessory
PM14X10002 4 ft rubber water supply hoses
Or
PM14X10005 4 ft braided water supply hoses
WH49X301 Drain hose extension
PM7X1 Washer Floor Tray
START-UP SEQUENCE
ŶAny time the washer is being started or restarts after the washer lid has been opened and closed, the washer
will turn on the cold water valve for two short periods followed by a 10 second pause before continuing. If the
lid is opened during this period, the washer will pause. You will have to push the Start/Pause ( ) pad again
to restart the cycle.
WHEN NOT IN USE
ŶTurn off water faucets to minimize leakage if a break or rupture should occur. Check the condition of the fill
hoses; GE Appliances recommends changing the hoses every 5 years.
Plug into a grounded 3 prong outlet.
DO NOT remove ground prong.
DO NOT use an adapter.
DO NOT use an extension cord.
Failure to follow these instructions can result in death, fire or electrical shock.
- Electrical Shock Hazard
WARNING
AUTOMATIC DRAIN SEQUENCE
ŶMachine will automatically drain any time the lid is left open for an extended duration. The app will notify the
user of the time remaining to restart the cycle before the session is canceled.
ŶMachine will automatically drain if left in a paused state with the lid closed for a 4 minute duration. The app will
notify the user of the time remaining to restart the cycle before the session is canceled.

49-3000301 Rev 1 5
USING THE WASHER
Getting started
Throughout this manual, features and appearance may vary from your model.
To reduce the risk of fire, electric shock, or injury to persons, read the IMPORTANT SAFETY
INFORMATION before operating this appliance.
WARNING
• Add the manufacturer’s
recommended amount of
detergent to the bottom of the
basket prior to loading clothes.
We recommend the use of High
Efficiency detergents such as
in your energy efficient washer.
• Loosely add items around agitator.
Overloading may negatively impact
wash performance. See page 9 for
suggested loading examples.
Step 3 Step 4 Step 5
Step 1
• Close lid.
• Press Start/Pause
( ).
• If using detergent packets,
add to the bottom of
the wash basket before
adding clothes.
NOTE: Unit will not
start with lid open.
• Select wash cycle.
• This commercial washer
uses an app based payment
system. Using your
smartphone, scan the QR
code on the control panel
to download the app and
see a quick tutorial on the
operation of the washer,
or go to GEAppliances.
com/commerciallaundry
to learn more.
Step 2
NOTE: Pressing
Start/Pause ( )
locks your
selections,
processes
payment, and
begins the cycle.

649-3000301 Rev 1
Getting started
USING THE WASHER
Display and Status Lights
Display: The display shows the approximate time remaining until the end of the cycle. NOTE: The cycle time is affected by
how long it takes the washer to fill. This depends on the water pressure in your home. The size of the load being washed also
significantly impacts cycle time, with larger loads taking longer.
In addition, this display will, “scroll” the washer status:
• bALAnCINgStart of rebalancing cycle to redistribute clothes. Stops after rebalancing is complete.
• End End of current cycle.
• FILL For the first 45 seconds of a fill, the estimated end of cycle time is displayed. For the rest of the fill time, “FILL”
is scrolled until the fill completes.
• H2O SUPPLY Can not sense water level (water supply possibly turned off).
• LId Cycle stopped because lid is open. Close the lid.
• SEnSIng Sensing load size and type before and during fill (normal).
• PAUSE Cycle paused because the Start/Pause ( ) pad was pressed and the washer was set to Pause.
Press Start/Pause ( ) pad again to restart the cycle.
• OF Indicates the overflow function is active to prevent excess water from overflowing the capacity of the tub.
Cycle status lights: Shows whether the washer is in the Wash, Rinse or Spin portion of the cycle.
C
Feature status lights indicate:
Lid - The lid is locked.
Soil - Soil Level - Heavy, Medium or Light - Press the SOIL pad to match the soil level on the laundry to be washed.
Temp - Wash Temperature - Hot, Warm or Cold - Temperature is automatically set by the washer according to the cycle
selected and it cannot be changed. All cycles use cold water rinse.
Soil
This option allows you to modify the agitation time to remove different levels of soil from the clothes. Each
cycle has the recommended soil level displayed on the screen, which can be adjusted by the user if required.
B
Failure to closely follow these instructions may result in an abnormal vibrating and out-of-balance
condition that could result in physical injury, property damage, and/or appliance damage.
For Waterproof, Water-Resistant, or Bulky Items:
•
Only use the TOWELS/BEDDING or DELICATES cycle.
• Using other cycles can cause excessive vibration and may result in injury or damage to the washer, walls, or floor.
•
Do not mix waterproof and non-waterproof items .
• Read the Owner’s Manual for wash cycle details.
WARNING
AWashing—This commercial washer uses two payment methods:
1) A Commercial Laundry Coin Meter Kit to pay with coins (sold separately). To order, call GE Appliances at 1-866-531-9828
or visit us at GEAppliances.com/commerciallaundry.
Model Description
VKAUNICBT Money Box
VTA56CHKT Coin Meter Assembly
VTA56SCDT Single Coin Drop
2) An App based payment system. Using your smartphone, scan the QR code on the control panel to download the App and see a
quick tutorial on the operation of the washer, or go to GEAppliances.com/commerciallaundry to learn more.
EC
D
AB

49-3000301 Rev 1 7
USING THE WASHER
Getting started
EStart/Pause ( )
Add detergent to the bottom of the basket prior to loading clothes.
Loosely load items in the washer basket. Overloading may negatively impact wash performance.
Press Start/Pause ( ) to begin the cycle. NOTE: When the lid is closed, it will lock only during the load sensing portion
of the cycle and during spin portions of the cycle. It will unlock after load sensing and spin.
Pressing Start/Pause ( ) will unlock the lid (if locked at that time), pause the cycle and the PAUSE indicator light will
blink. To continue the cycle, press Start/Pause ( ) again.
NOTE: The machine will cancel/end the session and drain when water is present and the lid is left open for an extended
duration, or if the unit is left in a paused state for 4 minutes with the lid closed. If the lid is opened or the unit is paused,
the app will notify the user of the time limits to restart the machine within the same session, and will also notify the user if
their session has timed out. If the session times out, scan the QR code to begin a new session, select the cycle, and press
Start/Pause ( ).
Automatic Load Sensing
This determines the correct agitate profile, agitate duration and amount of water suited to the size and type of load placed
in the washer. The washer will not start the wash cycle or fill with water if the lid is open. When the lid is closed the machine
is able to begin filling with water in order to sense the load size.
NOTE: Automatic Load Sensing initiates a spin at the beginning of the cycle and will take as much as 3 minutes to
complete (significantly shorter for smaller loads); this is normal operation.
NOTE: This is a high efficiency washing machine. This system requires less water while providing effective cleaning action.
You may notice that the water level is lower than on your previous washer. This is normal.
DWash Cycles - Cycle Pads
The wash cycle controls the type of washing process. The cycle options can be selected in any order by pressing
the pad for the desired cycle, Soil level then starting the cycle. Pressing Start/Pause ( ) pad locks the cycle
selection, processes the payment and begins the cycle. NOTE: Selecting another cycle, after already starting a
cycle, will NOT stop the washer or change the cycle/option to a new selection.
The chart below will help you match the items to be washed with the best wash cycle setting. For optimal
performance, select the cycle that most closely matches the items being washed.
Selections and options shown in bold are the recommended settings for that cycle.
Some cycles and options may not be available on some models.
Items to Wash Cycle Wash Temp Soil Level Cycle Details
Cycle for normal, regular,
or typical use for washing
up to a full load of normally
soiled cotton clothing
COLORS
NORMAL
Warm Heavy
Medium
Light
Cycle for normal, regular, or typical use for washing
up to a full load of normally soiled cotton clothing.
Choose soil level selection as appropriate for your
clothes load for a higher degree of cleaning and
optimal fabric care.
Whites and household
linens
WHITES Hot Heavy
Medium
Light
Cycle tailored to clean and brighten your whites.
Lingerie and special care
fabrics with light soil
DELICATES Warm Heavy
Medium
Light
Utilizes an extra gentle agitate profile and a low spin
speed to provide special care to delicate fabrics. It is
recommended to place small or ultra delicate items
in mesh bags before washing.
Water-resistant, bedding
and bulky items, such as
large coats, mattress pads
bath mats and towels
TOWELS/
BEDDING
Warm Heavy
Medium
Light
Provides a max fill wash water level to wash bulky
and waterproof items. Also incorporates a deep
fill rinse to effectively rinse bulky items and a low
spin speed appropriate for these items. Only
use this cycle for water-resistant, bedding or
bulky items.
Small loads of lightly soiled
items that are needed in
a hurry
SPEED
WASH
Cold Heavy
Medium
Light
Utilizes an expedited wash period and time saving
continuous spray rinse to clean small lightly soiled
loads in the fastest time possible.
Heavily soiled colorfast
items
DEEP
CLEAN
Warm Heavy
Medium
Light
The washer allows for an extended agitation time
to help remove stains from clothes during the
wash cycle and then a cold rinse.
The cycles COLORS NORMAL, WHITES and SPEED WASH are recommended for the efficient use of the washing machine.

849-3000301 Rev 1
Dispensers
USING THE WASHER
When the display shows Rinse, press the Start/Pause ( )
pad, open the lid and pour DILUTED fabric softener into the
wash water. Make sure to close the lid and continue the cycle
by pressing the Start/Pause ( ) pad again.
Machine will automatically drain if left in a paused state
with the lid closed for a 4 minute duration. The app will
notify the user of the time remaining to restart the cycle
before the session is canceled.
Never pour fabric softener directly on clothes. It may stain
them.
Do not pour fabric softener in the
liquid chlorine bleach dispenser.
Liquid Fabric Softener
Liquid chlorine bleach should be added through the
bleach dispenser in the front right corner. Follow bleach
manufacturer’s recommendations for the correct amount of
liquid chlorine bleach based on load size, taking care to not
apply or spill it directly on clothing.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Liquid Bleach
Place laundry pretreatments, such as an Oxi product, directly
in the bottom of the wash basket before loading clothes.
NOTE: Do not use liquid chlorine bleach and laundry
pretreatments such as an Oxi product in the same wash load.
Pretreatment

49-3000301 Rev 1 9
Average Small Load
Clothes Level
Water Level
Average Medium Load
Clothes Level
Water Level
Clothes Level
Water Level
Average Large Load
DO NOT wash fabrics soiled with flammable liquids or cleaning solvents.
No washer can completely remove oil.
DO NOT dry anything that has been soaked in or spotted with any type of oil.
DO NOT reach into the washer until all moving parts have stopped.
Doing so can result in death, explosion, fire or amputation.
Always follow fabric manufacturer’s care label when laundering.
Proper Use of Detergent
Using too little or too much detergent is a common cause
of laundry problems.
Use less detergent if you have soft water, a smaller load or
a lightly soiled load.
For spots, apply pre-treatment to items as recommended on
the product label. Application should be made in the basket to
prevent overspray which may cause the coloring on the lid or
graphics to fade.
Place detergent packets in the bottom of the wash basket
before adding clothes.
GE Appliances recommends the use of High Efficiency
detergents such as in your energy efficient washer.
HE detergents are formulated to work with low water
wash and rinse systems. HE detergents reduce the
oversudsing problems commonly associated with regular
detergents.
When using high efficiency or concentrated detergents,
consult the product label to determine amount required for
optimum performance. Excessive detergent will negatively
impact wash performance.
Sorting Wash Loads
Sort by color (whites, lights, colors), soil level, fabric type (sturdy cottons, easy care, delicates) and whether the
fabric produces lint (terry cloth, chenille) or collects lint (velveteen, corduroy). Wash lint producers such as cotton
towels and socks separate from lint collectors including synthetic garments and dress pants.
Loading the Washer
Load dry items loosely in the washer basket. For best
results, load items evenly and loosely around the outside
of the basket, filling in towards the center on larger loads.
To add items after washer has started, press Start/Pause
( ) if the lid is locked; wait until the Lid Locked indicator
on the display is no longer illuminated before attempting
to open the lid. Lift the lid and submerge additional items
around the outside of the basket. Close the lid and press
Start/Pause ( ) to resume.
ŶDo not put lawn or sofa cushions into the washer as they
are too big to move. Remove outer covers and ONLY
wash them.
WARNING - Fire Hazard
USING THE WASHER
Loading
The maximum dry clothes load for this washing machine is 16.5 pounds.

10 49-3000301 Rev 1
Care and cleaning
CARE AND CLEANING
Exterior of the Washer
Immediately wipe off any spills with a damp cloth.
Interior of the Washer
Leave the lid open after washing to allow moisture to
evaporate. If you want to clean the basket, use a clean
soft cloth dampened with liquid detergent; then rinse.
(Do not use harsh or gritty cleaners.)
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing.
Service personnel – DO NOT contact the following parts while the appliance is energized: Drain Pump, Motor
Capacitor, Electronic Board, Lid Lock, Mode Shifter and Water Valve or the equivalent.
- Electrical Shock Hazard
WARNING
Moving and Storage
Ask the service technician to remove water from drain
pump and hoses. Do not store the washer where it will
be exposed to the weather.
Long Vacations
Be sure water supply is shut off at faucets. Drain all
water from hoses and water filter pump area if weather
will be below freezing.
Water Supply Hoses
Periodically inspect all water inlet hoses for water leaks, wear, cuts, corrosion, and bulges. Replace all hoses immediately
if any sign of these failures appear. All hoses should be replaced every 5 years of use to reduce risk of hose failures
and possible water damage. When replacing hoses, refer to the Installation Instructions for proper installation. DO NOT
overtighten or cross thread fittings. DO NOT allow the hose to rub against sharp objects, become kinked, or become
over stretched. Always ensure hose rubber gaskets are installed and free from leaks when pressurized.

49-3000301 Rev 1 11
Notes
NOTES

12 49-3000301 Rev 1
Problem Possible Causes What To Do
Short spray and
delay after pushing
the Start/Pause ( )
pad
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
Water level seems
low This is normal Water may not cover the top level of the clothes. This is normal for this high efficiency washer.
Low water flow Water valve screens are
stopped up
Turn off the water source and remove the water connection hoses
from the upper back of the washer and the water faucets. Clean both
the hose screens (if so equipped) and the screens in the machine
using a brush or a toothpick. Reconnect the hoses and turn the water
back on. Check to ensure there are no leaks at the connections.
Water siphoning out
of washer Drain standpipe is too low or hose too far into
standpipe
The drain hose must exceed 30” height at some point between
the washer back and the drain pipe. Use anti-siphon clip. See
the Installation Instructions.
Too many suds Soft water Try less detergent.
Too much detergent Measure your detergent carefully. Use less soap if you have soft
water, a smaller load or a lightly soiled load.
Type of detergent Switch to High Efficiency detergent such as .
Water leaks Type of detergent Switch to High Efficiency detergent such as .
Using too much
detergent in washer Use less detergent. Use less soap if you have soft water, a smaller load or a lightly soiled load.
Fill hoses or drain hose
is improperly connected Make sure hose connections are tight at faucets and rubber washers are installed. Make sure end of drain hose is correctly
inserted in and secured to drain facility.
Drain clogged Check plumbing. You may need to call a plumber.
Drain hose rubs on wall Make sure drain hose does not make contact with the wall.
May cause excessive wear on the ho se.
Constant water pressure
to fill hoses at water
source
Tighten hoses at the faucets.
Check condition of the fill hoses; they should be replaced every
5 years.
Water temperature
seems incorrect
Cooler water temperatures
provide improved energy
efficiency
New laundry detergents have been formulated to work with cooler
water temperatures without affecting wash performance.
Water supply is turned
off or improperly
connected
Turn both hot and cold faucets fully on and make sure hoses
are connected to correct faucets. NOTE: Water valves are marked
“H” and “C”.
Water valve screens are
stopped up Turn off the water source and remove the water connection hoses from the upper back of the washer and the water faucets. Clean
both the hose screens (if so equipped) and the screens in the
machine using a brush or a toothpick. Reconnect the hoses and
turn the water back on. Check to ensure there are no leaks at the
connections.
Cool/cold water when
selecting HOT This is normal. The washer senses water temperature and optimizes for best results. Cold water is added periodically
when HOT is selected.
Water heater is not set
properly Make sure water heater is delivering water at 120°F–140°F (48°C–60°C).
Water pumped
out before cycle is
complete
Water was left in unit for
13 hours with lid closed or
12 minutes with lid open
Previous cycle has been cancelled. Close lid, select new cycle,
and start machine.
Water won’t drain Drain hose is kinked or
improperly connected Straighten drain hose and make sure washer is not sitting on it. Top of drain outlet should be less than 8 ft (2.44 m) above floor.
Washer spins
and pauses at the
beginning of cycles
This is normal The washer is sensing the load.
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS

49-3000301 Rev 1 13
Troubleshooting Tips... Before you call for service
TROUBLESHOOTING TIPS
Problem Possible Causes What To Do
Washer pauses
during wash cycle This is normal Many cycles incorporate as series of soaks within the agitation period to get your clothes clean with less wear.
Washer pauses
during spin cycle This is normal The washer may pause during the spin cycle to remove soapy water more efficiently.
Washer won’t
operate Washer is unplugged Make sure cord is plugged securely into a working outlet.
Water supply turned off Turn both hot and cold faucets fully on.
Lid is open—safety
feature prevents
agitation and spinning
when lid is up
Close lid and press Start/Pause ( ).
Circuit breaker/fuse is
tripped/blown Check circuit breakers/fuses. Replace fuses or reset breaker. Washer should have a separate outlet.
Electronics need to be
reset Unplug washer, wait 2 minutes, plug back in and press Start/ Pause ( ).
Start/Pause ( ) was
not pressed Press Start/Pause ( ).
Unexplained time
and/or settings
changes
Changing options This is normal. Several options will change other options to
maximize washer performance.
Basket seems loose Basket moves or rotates
freely Washer basket does not have a traditional brake. Washer basket will move freely. This is normal.
Agitator seems
loose Agitator top moves/has side-to-side movement Agitator top is designed to be flexible to allow for care of large bulky items such as comforters; this is normal.
Colored spots Incorrect use of fabric
softener Check fabric softener package for instructions and follow the directions.
See the Liquid Fabric Softener section.
Pretreat stain and rewash using SPEED WASH cycle before drying.
Dye transfer Sort whites or lightly colored items from dark colors.
Grayed or yellowed
clothes Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C–60°C).
Washer is overloaded Loosely load clothes no higher than the top row of holes in the washer
basket. For best results, load items around the outside of basket.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes Clothes are air or line dried If you do not dry your clothes with a clothes dryer, your clothes may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Detergent not dissolving
Rewash; next time:
Try a liquid detergent
Use warmer water temperature.
Overloading Loosely load clothes in the washer basket. For best results, load
items around the outside of the basket.
Incorrect use of fabric
softener Check fabric softener package for instructions and follow the directions.
See the Liquid Fabric Softener section.
Clothes too wet Incorrect cycle selected Make sure the cycle selected matches the load you are washing.
Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance
Redistribute load in washer.

14 49-3000301 Rev 1
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you call for service
Problem Possible Causes What To Do
Blinking Spin light
or Spin light on at
end of cycle
Out of balance
condition has been
detected
Allow cycle to continue and finish.
The unit will attempt to redistribute the load and reach full
spin. If unsuccessful, the app will notify the user that they must
return to the machine and redistribute their laundry. If this is not
completed within the time given, the session will cancel/time out
and the user must scan the QR code and start the cycle again.
Pilling Result of normal wear
on poly-cotton blends
and fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks, sharp
buttons, belt buckles,
zippers and sharp objects
left in pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach Check bleach package instructions for proper amount. Never add undiluted bleach to wash or allow clothes to come in
contact with undiluted bleach.
Chemicals like hair bleach
or dye, permanent
wave solution
Rinse items that may have chemicals on them before washing.
Use the SPEED WASH cycle.
Wrinkling Incorrect wash and dry
cycles Match Cycle selection to the type of fabric you are washing (especially for easy care loads).
Improper sorting Avoid mixing heavy items (like jeans) with light items (like blouses).
Try a fabric softener.
Overloading Loosely load clothes in the washer basket.
Repeated washing in
water that is too hot Wash in warm or cold water.
“Clicking” Shifter mechanism is
engaging or disengaging The drive system will engage at the start of agitate and disengage when agitate is complete. This occurs multiple times during the
wash.
Back and forth
“swoosh” Electric motor reversing direction This sound is the motor rotating back and forth to clean your laundry.
“Clicking” behind
Control during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Water flow changes
during fill Automatic Temperature Control Valve Two valves mix cold and hot water. The “clicking” is when either valve turns on or off to raise or lower the fill water temperature.
Motor sounds during
spin Motor ramping up/down during spin cycle The motor will speed up incrementally during the spin cycle. When spin is complete, it will coast until it stops.
“Humming” Water drain pump The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
Drive motor The drive motor will make a “humming” sound during the wash
and spin phases of the cycle.
“Gurgling” Water drain pump When the pump starts drawing in air, It starts to gurgle. The washer
should then begin spinning and the sound will continue until it is
done spinning.
Water “swishing” Washing process Water swishing while the unit is agitating is normal, especially with
smaller loads.
Washer rocking/
moving Washer leveling legs uneven To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
“Squeaking” sound Washer not level and
rubbing on cabinet To level the washer, adjust the leveling legs by rotating the individual leg in the proper direction for up or down.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code.

49-3000301 Rev 1 15
LIMITED WARRANTY
GE Appliances Washer Limited Warranty
Staple your receipt here. Proof of the original purchase date is needed to obtain service under the warranty.
GEAppliances.com
To schedule service online, visit us at GEAppliances.com/commerciallaundry, or call GE Appliances at 866-531-9828.
Please have your serial number and your model number available when calling for service.
Servicing your appliance may require the use of the onboard data port for diagnostics. This gives a GE Appliances factory
service technician the ability to quickly diagnose any issues with your appliance and helps GE Appliances improve its
products by providing GE Appliances with information on your appliance. If you do not want your appliance data to be
sent to GE Appliances, please advise your technician not to submit the data to GE Appliances at the time of service.
This limited warranty is extended to the original purchaser and any succeeding owner for products purchased for use within
the USA.
Some states do not allow the exclusion or limitation of incidental or consequential damages. This limited warranty
gives you specific legal rights, and you may also have other rights which vary from state to state. To know what your
legal rights are, consult your local or state consumer affairs office or your state’s Attorney General.
Warrantor: GE Appliances, a Haier Company
Louisville, KY 40225
EXCLUSION OF IMPLIED WARRANTIES
Your sole and exclusive remedy is product repair as provided in this Limited Warranty. Any implied warranties,
including the implied warranties of merchantability or fitness for a particular purpose, are limited to one year or the
shortest period allowed by law.
For the period of: We will replace:
Five years
From the date of the
original purchase
Any part of the washer which fails due to a defect in materials or workmanship.
During this limited five-year warranty, you will be responsible for any labor and
related service costs.
What is not covered:
ŶService trips to your place of business to teach you
how to use the product.
ŶImproper installation, delivery or maintenance.
ŶFailure of the product if it is abused, misused, parts are
stolen or used for other than the intended purpose.
ŶReplacement of property fuses or resetting of circuit
breakers at your place of business.
ŶProducts which are not defective or broken, or which
are working as described in the Owner’s Manual.
ŶDamage to the product caused by accident, fire,
floods or acts of God.
ŶIncidental or consequential damage caused by
possible defects with this appliance.
ŶDefects or damage due to operation in freezing
temperatures.
ŶDamage caused after delivery.
ŶProduct not accessible to provide required service.

16 49-3000301 Rev 1
Printed in Mexico
CONSUMER SUPPORT
Consumer Support
GE Appliances Website
Have a question or need assistance with your appliance? Try the GE Appliances Website 24 hours a day, any day of
the year! GEAppliances.com/commerciallaundry
Register Your Appliance
Register your new appliance on-line at your convenience! Timely product registration will allow for enhanced
communication and prompt service under the terms of your warranty, should the need arise. GEAppliances.com/register
Schedule Service
Expert GE Appliances repair service is only one step away from your door. Get on-line and schedule your service at
your convenience any day of the year. GEAppliances.com/commerciallaundry or call 866-531-9828 during normal
business hours.
Parts and Accessories
Individuals qualified to service their own appliances can have parts or accessories sent directly to their homes
(VISA, MasterCard and Discover cards are accepted). Order on-line today 24 hours every day.
GEApplianceparts.com or by phone at 866-531-9828 during normal business hours.
Instructions contained in this manual cover procedures to be performed by any user. Other servicing
generally should be referred to qualified service personnel. Caution must be exercised, since improper
servicing may cause unsafe operation.
Contact Us
If you are not satisfied with the service you receive from GE Appliances, contact us on our Website with all the
details including your phone number, or write to:
General Manager, Customer Relations | GE Appliances, Appliance Park | Louisville, KY 40225
GEAppliances.com/contact

LAVADORAS
Escriba el número de modelo
y de serie aquí:
N.º de modelo # __________
N.º de serie # ____________
Puede encontrarlos bajo la
tapa de la lavadora.
INSTRUCCIONES DE
SEGURIDAD .........................3
USAR LA LAVADORA
Puesta en Marcha ......................5
Indicador de Ayuda al Consumidor.......7
Dispensadores. . . . . . . . . . . . . . . . . . . . . . . . .8
Carga ................................9
CUIDADO Y LIMPIEZA............ 10
CONSEJOS PARA LA SOLUCIÓN
DE PROBLEMAS..................12
GARANTÍA LIMITADA ...........15
ATENCIÓN AL CLIENTE .........16
VTW565
GE es una marca registrada de General Electric Company. Fabricado bajo licencia de marca. 49-3000301 Rev 1 11-22 GEA
MANUAL DEL
PROPIETARIO

249-3000301 Rev 1
GRACIAS POR HACER QUE GE APPLIANCES SEA PARTE DE SU NEGOCIO.
Ya sea que haya crecido usando GE Appliances, o que ésta sea su primera vez, nos complace
tenerlo en la familia.
Sentimos orgullo por el nivel de arte, innovación y diseño de cada uno de los electrodomésticos de
GE Appliances, y creemos que usted también. Entre otras cosas, el registro de su electrodoméstico
asegura que podamos entregarle información importante del producto y detalles de la garantía
cuando los necesite.
Registre su electrodoméstico GE ahora a través de Internet. Sitios Web y números telefónicos útiles
están disponibles en la sección de Soporte para el Consumidor de este Manual del Propietario.

49-3000301 Rev 1 3
INFORMACIÓN DE SEGURIDAD
INFORMACIÓN IMPORTANTE DE SEGURIDAD
LEA TODAS LAS INSTRUCCIONES ANTES DE USAR
LEA Y GUARDE ESTAS INSTRUCCIONES
Para reducir el riesgo de muerte, incendio, explosión, descargas eléctricas o lesiones sobre
las personas al usar su electrodoméstico, siga las precauciones básicas, incluyendo lo
siguiente.
ŶLea todas las instrucciones antes de usar este electrodoméstico.
ŶSiga todas las instrucciones y advertencias de cuidado de tejidos para evitar el derretimiento de las prendas o
daños al aparato.
Ŷ
NO lave ni seque prendas que en forma previa hayan sido secadas, lavadas, mojadas o manchadas con gasolina,
solventes de limpieza en seco, u otras sustancias inflamables o explosivas, ya que despiden vapores que se podrían
encender o explotar.
ŶNO agregue gasolina, solventes de limpieza en seco, u otras sustancias inflamables o explosivas al agua de
lavado. Estas sustancias despiden vapores que se pueden prender en fuego o explotar.
Ŷ
Bajo ciertas condiciones, se podrá producir gas de hidrógeno en un sistema que no se haya usado por 2 semanas
o más. EL GAS DE HIDRÓGENO ES UN EXPLOSIVO. Si el sistema de agua caliente no fue usado por dicho
periodo, antes de usar una lavadora, abra todos los grifos de agua caliente y deje que corra el agua por cada uno
durante varios minutos. Esto liberará cualquier gas de hidrógeno acumulado. Debido a que el gas es inflamable,
NO fume ni use una llama abierta durante este proceso .
ŶNO permita que los niños jueguen sobre o dentro de este electrodoméstico. Cuando el electrodoméstico se
use cerca de niños, será necesario supervisarlos de cerca. Antes de dejar la lavadora fuera de servicio o
de deshacerse de ésta, quite la puerta o la tapa. Si no se siguen estas instrucciones, se podrá producir la
muerte o lesiones personales.
Ŷ
NO introduzca las manos en la lavadora si la canasta o el agitador se encuentran en movimiento a fin de evitar
enredos accidentales.
ŶPara artículos impermeables, resistentes al agua y voluminosos, utilice solamente el ciclo TOWELS/BEDDING
(Toallas/Sábanas) o DELICATES (Delicados). NO utilice otros ciclos para estos artículos. El uso de otros
ciclos puede causar vibraciones excesivas y puede causar lesiones o daños a la lavadora, paredes o piso.
NO mezcle artículos impermeables y no impermeables.
ŶNO instale ni guarde este electrodoméstico donde quede expuesto a los factores climáticos.
Ŷ
NO manipule indebidamente los controles, no repare ni reemplace cualquier parte del electrodoméstico o realice
cualquier otro trabajo técnico a menos que esto sea específicamente recomendado en las instrucciones de
mantenimiento del usuario o en instrucciones publicadas sobre reparaciones del usuario, que entienda y para
las cuales posea las destrezas necesarias.
Ŷ
NO intente usar este electrodoméstico si se encuentra dañado, funcionando mal, parcialmente desensamblado, o si
tiene partes faltantes o rotas, incluyendo un cable o enchufe dañado.
ŶDesenchufe el electrodoméstico o apague el disyuntor antes de realizar el servicio técnico. Presionar el botón
de Inicio/Pausa ( ) NO desconecta el encendido .
ŶNO se suba ni se pare en esta unidad.
ŶPara acceder a las instrucciones de conexión a tierra, lea los “REQUISITOS ELÉCTRICOS” ubicados en las
Instrucciones de Instalación.
ADVERTENCIA
PIEZAS Y ACCESORIOS
Solicítelos on-line hoy mismo a GEApplianceparts.com,
las 24 horas del día o por teléfono al 866-531-9828 en
horario normal de trabajo.
Número de Pieza Accesorio
WH49X301 Extensión de la manguera de drenaje
PM7X1 Bandeja del Piso de la Lavadora
PM14X10002 Mangueras de goma de
suministro de agua de 4 pies
O
PM14X10005 Mangueras trenzada de
suministro de agua de 4 pies
Forma adecuada de descartar su electrodoméstico
Ŷ
Descarte o recicle su electrodoméstico de acuerdo con las Regulaciones Federales y Locales. Comuníquese con
las autoridades locales para descartar o reciclar su electrodoméstico de forma ambientalmente segura.

449-3000301 Rev 1
INFORMACIÓN DE SEGURIDAD
LEA Y GUARDE ESTAS INSTRUCCIONES
INFORMACIÓN IMPORTANTE DE SEGURIDAD
LEA TODAS LAS INSTRUCCIONES ANTES DE USAR
INSTALACIÓN CORRECTA
La lavadora se debe instalar y colocar correctamente de acuerdo con las instrucciones de instalación, antes de utilizarla.
ŶAsegúrese de que la manguera de agua caliente esté conectada a la válvula “H” y que la manguera de agua
fría esté conectada a la válvula “C”.
ŶInstale o almacene la lavadora en un lugar donde no esté expuesta a temperaturas bajo cero ni a las
inclemencias climáticas, ya que esto puede provocar daños irreversibles e invalidar la garantía.
ŶConecte correctamente a tierra la lavadora en conformidad con todos los códigos y ordenanzas regulatorias.
Siga la información de Instrucciones de Instalación.
Ŷ$VHJ~UHVHGHTXHODODYDGRUDHVWpFRUUHFWDPHQWHQLYHODGD\TXHVXVSDWDVHVWpQDMXVWDGDVGHPRGRTXHOD
unidad se encuentre estable.
Ŷ6HUHFRPLHQGDXQDH[WHQVLyQRSFLRQDOGHODPDQJXHUDGHGUHQDMHSDUDGHVFDUJDVHQDOWXUDVGH´D´
ŶGE Appliances recomienda enfáticamente el uso de piezas especificadas de fábrica. A continuación se
encuentra una lista de mangueras de fábrica disponibles para la compra. Estas mangueras están fabricadas y
probadas para cumplir con las especificaciones de GE Appliances.
ŶGE Appliances recomienda enfáticamente el uso de mangueras nuevas de suministro de agua. Las
mangueras se desgastan con el tiempo y deben reemplazarse cada 5 años para reducir el riesgo de fallas en
las mangueras y daños provocados por el agua.
ŶTenga en cuenta las opciones de reciclaje del material de embalaje de su electrodoméstico.
SECUENCIA DE INICIO
ŶEn cualquier momento en que la lavadora se inicie o se reinicie una vez abierta y cerrada su tapa, la misma activará
la válvula de agua fría durante dos períodos cortos seguidos por una pausa de 10 segundos antes de continuar. Si
la tapa es abierta durante este período, la lavadora se pausará. Se deberá presionar el botón Inicio/Pausa ( )
nuevamente para reiniciar el ciclo.
CUANDO NO ESTÉ EN USO
ŶCierre las llaves de paso para minimizar las fugas en caso de que se produzca una rotura o grieta. Compruebe
el estado de las mangueras de llenado; GE Appliances recomienda el cambio de las mangueras cada 5 años.
Enchufe a un tomacorriente de 3 clavijas con conexión a tierra.
NO retire el terminal de tierra.
NO UTILICE un cable de extensión.
NO UTILICE un enchufe adaptador con este artefacto.
Si no se siguen estas instrucciones, se podrá producir la muerte, incendio o descargas eléctricas.
- Riesgo de Descarga Eléctrica
ADVERTENCIA
SECUENCIA AUTOMÁTICA DE DRENAJE
ŶLa máquina drenará de forma automática en cualquier momento en que la tapa se deje abierta durante un
período de tiempo prolongado. La aplicación le notificará al usuario el tiempo restante hasta reiniciar el ciclo
antes de que la sesión se cancele.
ŶLa máquina drenará de forma automática si se deja en estado de pausa con la tapa cerrada durante un
período de tiempo de 4 minutos. La aplicación le notificará al usuario el tiempo restante hasta reiniciar el ciclo
antes de que la sesión se cancele.