Geo TRIO ACCESSIBLE User manual

User manual
trio accessible

Trio accessible. User manual Welcome
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Welcome
Welcome to your new Trio.
The Trio shows energy use for electricity and gas smart
meters and will have been congured to work with
the meters you have installed, which may be electricity,
gas or both.
In this document you’ll nd everything you need to quickly
and simply set up and start using your Display. You’ll also
nd out more information about how the Display works,
how it can help you and how you can identify ways to save
energy (and money).
Speech
Your Trio is designed to speak the contents of each
screen. You can interrupt the speech at any time by pressing
the top button (middle LED). This button also functions as a
repeat button if you would like to hear something again.
Speech can be turned on and off by long pressing the
top button. Even if speech is turned off, pressing this button
will speak the current state of the speech setting.
Speech volume and repeat options can be adjusted in the
Talking options screen (Menu > Settings > Talking options)

Trio accessible. User manual Contents
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Contents
Welcome
Speech 2
Your Trio Accessible
Power supply 4
Battery 4
Connection 4
Overview
Buttons 5
Screen 6
What does it mean?
What you’re using 7
What is a kWh? 7
It’s about now ... 7
Less is more 8
How can I use less? 8
What is normal? 9
Home Screen
Overview 10
Banner bar 11
Now screen 12
Electricity 13
Gas 14
Today screen 15
Prepayment screen 16
Single fuel (credit) 18
Single fuel (prepay) 18
Usage History Screens
Electricity history 19
Gas history 22
Menu
Overview 23
Prepay 23
Electricity/Gas history 23
System status 24
Meter balance 25
Tariffs 26
Money owed (prepay) 27
Meters 28
Support 28
Settings 28
Prepay
Enable supply 29
Top-up (20 digit) 30
Top-up (40/60 digit) 31
Emergency credit 31
Top-up history 32
Low credit alert 33
Settings
Overview 34
Talking options 35
Budget 36
Display 37
Sounds & Alerts 38
Advanced 39
Troubleshooting
FAQs 41
Status codes

Trio accessible. User manual Your Trio Accessible
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Your Trio Accessible
Connecting the power supply
Connect the power supply to your Trio. Your Display will turn
on automatically when plugged into the mains. You should
always leave your Display connected to the power supply.
You can congure the screen to dim or sleep at certain times
of the day. (Menu > Settings > Display)
The power supply is made exclusively for the Trio Display and
must not be used with other devices.
Built-in rechargeable battery
Your Display is tted with a rechargeable battery. It comes
tted with a battery tab which should be removed (your
installer may already have done this). To remove the tab,
remove the stand and pull it out.
When operating on battery power, the banner bar will
show the battery symbol (o). It’s advisable to power the
Display with the supplied power supply and to not use
batteries for a prolonged period.
Smart meter connection
Each time the Display is connecting to the smart meter it
will give an audible notication, speak and show Connecting
to smart meter… this can take up to ve minutes.
It may take up to one hour after the initial setup for the gas
consumption to show on the screen.

Trio accessible. User manual Overview of your new Trio
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Now
Electricity Gas
£0.06 /hr
Today
Home
Prepay
14:37
£0.14 /hr
Overview of your new Trio
Buttons
The Trio has seven buttons,
three on the left, three on
the right and one on the top.
The buttons on the left are
from top to bottom:
(1) t Home button.
Press to return to the
Home screen.
(2) k Back button. Press
to return to the
previous screen
(3) u Left arrow button.
Press to navigate to the
previous item on the
screen (e.g. in a menu
or where there are
several tabs, e.g. on the
home screen)
1
3
5
6
4
2
7
The buttons on the right are
from top to bottom:
(4) i Menu button. Press to
go to the menu.
(5) OK Okay button. Press
to select an item (e.g.
in the menu) or to
change an underlined
item (e.g. change
between cost or energy
consumption)
(6) v Right arrow button.
Press to navigate to
next item on the screen.
There are three LEDs on
the top, the middle one is
also a button
(7) The three LEDs show your
electricity usage (green/
left for low, amber/middle
for medium or red/right
for high), if gas only install
these LEDs will not be on.
The middle LED is also
a button to interrupt or
repeat the speech. A long
press will turn the speech
on or off.

Trio accessible. User manual Overview of your new Trio
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(10) The rate of consumption
is shown in cost per hour
or, if kW is selected, the
rate of energy being used.
(11) Underneath the banner
on the home screen
there are three tabs, use
the left and right buttons
to move between the
‘Now’, ‘Today’ and
‘Prepay’ tabs*.
(12) The right of the screen
shows a ame, indicating
the recent rate of gas
consumption (typically
over the last 30 minutes)
Screen
On the home screen the
layout is as follows. All
information on the screen will
also be spoken when selected:
(8) The banner bar at the
top of the screen allows
you to check the smart
meter(s) signal strength.
If there is an issue you
will be alerted in speech
(if speech is on).
(9) The left of the screen
shows the current rate of
electricity consumption.
As appliances and lights
are switched on and off,
the dial needle will move
and the change will also
be spoken.
Now
Electricity Gas
£0.06 /hr
Today
Home
Prepay
14:37
£0.14 /hr
11
10
129
8
*Prepay tab is only
shown when the meter is
in prepayment mode
If you only have one
fuel, then only that fuel
will be shown.

Trio accessible. User manual What does it mean?
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What does it mean?
See and hear what you’re using
Your Trio makes your electricity and gas consumption
both visible and audible, taking the guesswork out of
understanding how much your home uses - both right
now and historically.
What is a kilowatt hour?
Electrical and gas energy consumption is measured in
kilowatt hours (kWh) - traditionally known as 'units'.
As items within the home consume energy during the day,
the total kilowatt hours increases.
A kilowatt hours (kW) is the rate at which energy is being
consumed, so using 1.5 kilowatts (kW) for 1 hour would
result in 1.5 kilowatts hours of energy consumed.
It’s about now ...
The home screen 'Now' tab is split into two parts. The left-
hand side shows electricity consumption right now; and
the right-hand side shows gas consumption within the last
30 minutes.
Electricity is updated every few seconds and the gas every
30 minutes (gas meters run on batteries and therefore only
wake up every 30 minutes to send their data).
To make it even easier to understand the rates of
consumption of energy, the Display can show and speak
the rate of consumption as either cost per hour or power in
watts or kilowatts.
For example, if the Display says £0.15 for the rate of
electricity consumption, then this means that if the rate
remained the same it would cost 15p for the next hour.

Trio accessible. User manual What does it mean?
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Less is more
The lower the hourly rate of consumption, the less it will
cost and the more you can save.
A typical medium sized house will use approximately
3100 kilowatt hours of electricity per year*, or approximately
5p per hour.
1 Watt of electricity running 24 hours a day costs around
£1.30 a year. Therefore at bedtime, if your Display is showing
approximately 200 Watts, this will cost approximately £260
a year. This is approximately 40% of average electricity bill.
Reducing this by 70W, would save over £90.
The gas ame should be off when your boiler and cooker
have not been used for 30 minutes.
*Source: https://www.ofgem.gov.uk/gas/retail-market/monitoring-
data-and-statistics/typical-domestic-consumption-values
How can I use less?
Look for appliances around the home that are not always
being used and can be switched off.
Often it’s items such as a games console, sound system
or even a clock radio in the spare room. Experiment with
switching appliances off and see what affect that has on
the electricity usage.
Other ways to save include having less water in the
kettle (only boil what you intend to use), lowering the
temperature on the washing machine, or turn down your
thermostat by 1 ºC - this could save £75 per year*.
*Source: Energy Saving Trust

Trio accessible. User manual What does it mean?
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What is normal?
Don’t worry if now and again the usage is high - this can
be normal.
Your electricity usage varies as things are switched on and
off in your house.
Electricity usage can be low (green), medium (amber) or
high (red). Boiling a kettle for example will mean for a short
period of time your house usage will be medium (amber);
in the evening or morning time it might also be medium
(orange)- this is perfectly normal.
If you have electric or storage heating, then it is possible to
see high usage (red) when the heating is being used.
During other periods the usage should be low (green),
especially when you are heading to bed.
Depending on your smart meter, the maximum rate
of consumption the dial can show can be scaled to match
your household. See “Advanced” on page 39.
Evening time
Boiling a kettle
Typical
background load

Trio accessible. User manual Home Screen
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Home Screen
Overview
The Home screen is broken down into two or three tabs-
from left to right- Now, Today and Prepay. The prepay tab is
only shown if electricity or gas is in prepayment mode.
Press the arrow buttons (u v) to navigate between the
tabs Now, Today or Prepay (when in prepayment mode).
The Prepay tab is only shown when one of the meters is in
Prepay mode.
When your Trio is powered on, it will automatically show
the Home screen once connected(s).
If your meters are in credit mode, the Now tab is shown by
default; if your meters are in prepayment mode, the Prepay
tab will be shown by default.

Trio accessible. User manual Home Screen
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You can also, at any time, press the home button (t) on
the Display to return to the Home screen. After 5 minutes of
inactivity, the Display will return to this screen.
When you next return to the Home screen from other screens,
the previously selected tab will automatically be shown, and
the screen information spoken.
Banner bar
The banner bar allows you to check the smart meter(s)
signal strength l, battery status, if on batteries o, and
alert you to problems j.
Meter network signal strength OK (normal condition for
the Display). If speech has been turned off (Disabled), the
speaker icon will also be shown.
The battery symbol is shown when on battery power o
(Home screen only).
If there is a problem the alert symbol will apear along with
the alert speech. The example above shows meter network
lost with the alert symbol j. (the alert symbol can be
shown for multiple reasons - see System Status for more
details). When there is a problem and the Alert symbol is
shown the banner bar colour will change to red.

Trio accessible. User manual Home Screen
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Now screen
The Now screen is divided in two, with the left side showing
Electricity consumption and the right Gas consumption.
The left of the screen shows the current rate of electricity
consumption. As appliances and lights are switched on
and off, the dial needle will move and the change will also
be spoken.
Depending on your smart meter conguration, only the
available fuel types will be shown - the gas ame will not be
shown if you do not have a gas smart meter, for example.
This is the default screen shown when the Display has
started up (unless one or more fuels are in prepayment
mode - see the Prepay section).
Press OK to switch between cost per hour (£/hr) and energy
usage now in kilowatts (kW).
Press the top-button (middle LED) to repeat the speech.

Trio accessible. User manual Home Screen
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Electricity (left of the screen)
As your home uses more or less electricity, the dial needle
will move around the dial.
The dial is divided into three segments - Low (green),
Medium (amber) and High (red). As your usage changes
the Display will speak to indicate Low, Medium or High
electricity usage, and also speak the cost per hour or
consumption now in watts or kilowatts for both electricity
and gas. The Trio will not speak more than once a minute.
As the dial needle moves between the segments, the
corresponding coloured LEDs on the top of the device will
turn on. At a distance, you can quickly see if your home is
using a small or large amount of electricity.
If your electricity consumption stays High (red), then the
spoken consumption will be repeated after one minute
and then every 10 minutes. The current rate of consumption
can be shown as cost per hour or as kilowatts (kW).
Depending upon the Trio's display settings, the screen may
be off, for example during the middle of the night. Your
Display will not speak with the screen off, including alerts.
Press the top-button (middle LED) to repeat the speech.

Trio accessible. User manual Home Screen
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Gas (right of the screen)
As your home uses more or less gas, the ame size will
increase from Low to Medium to High.
This means at a distance, you can quickly see if your home is
using a small or large amount of gas. As gas meters operate
on batteries, readings are only updated every 30 minutes.
Like the electricity dial, gas consumption is also spoken;
gas consumption is spoken at the same time the electricity
consumption is spoken.
The current rate of consumption can be shown as cost per
hour or as kilowatts (kW).
Press the top-button (middle LED) to repeat the speech.

Trio accessible. User manual Home Screen
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Today screen
Like the Now screen, the Today screen is split into two. The
left shows electricity used today, in either cost or kilowatt
hours. The right shows gas used today, following the same
format as electricity.
If you have a budget for each fuel type then the Display
will show the percentage of budget used so far today, and
the associated cost. The Budget can be set and changed
through the Display settings (Menu > Settings > Display).
For both fuels the budget ring is shown in green if less than
90% of today’s budget, amber if greater than 90% but less
than 100%, and red if the budget has been exceeded for
today, including by how much (up to 99% over budget).
Press OK to switch between cost per hour (£/hr) and energy
usage now as kilowatts (kW).
Press the top-button (middle LED) to repeat the speech.

Trio accessible. User manual Home Screen
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Prepayment screen
The Prepay screen is split into two. The left side shows
electricity prepayment status, and the right shows gas
prepayment status.
The balance is displayed for each fuel in prepayment
mode, along with how many days predicted before
requiring a top-up. The outer ring changes colour
to indicate how many days are remaining:
•Green when more than 3 days remaining
•Amber when less than 3 but more than 1
•Red when less than one day remaining- text within
the ring changes to ‘top-up required’
Pressing OK brings up the option to activate your
emergency credit, if this is available.
Press the top-button (middle LED) to repeat the speech.
When you rst set up your Trio, it will take a couple
of days to gather enough information to sensibly
calculate how many days your balance will last).
This screen is only shown if one or more meters are
in prepayment mode.

Trio accessible. User manual Home Screen
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If friendly or emergency credit is available, selected or in
use this will be highlight on the Prepay tab. The examples
above are for electricity but the same principles apply for
gas. The number below will reect the minimun amount
required to top up.
Pressing OK when emergency credit is available, will show
the active emergency credit pop-up dialogue. If both fuels
have emergency credit available, then the Prepay menu
will be shown.
The Trio is capable of notifying when the prepayment
balance is low. Change the alert settings under Menu >
Settings > Prepay > Low credit alert to be notied.

Trio accessible. User manual Home Screen
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Single fuel mode (credit customers only)
When only one fuel is supplied, and the meter is in
credit mode, the Home screen will be show consumption
now, and the energy used today. The example below is
for electricity, gas will adopt a similar approach.
Pressing OK will switch between cost view and
consumption view.
Single fuel mode (prepayment customers only)
When only one fuel is supplied, and the meter is in
prepayment mode, the home screen will show
consumption now, and prepayment information.
Pressing OK will switch between cost view and
consumption view.

Trio accessible. User manual Usage History Screens
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Usage History Screens
Electricity usage history
Your Trio will speak a summary of the screen, before
speaking the screen detail. Speech can be interrupted at
any time by pressing the top button (middle LED). Use the
arrow buttons (u v) to navigate between the tabs.
The Electricity usage history has four tabs, from left to right-
Hours, Days, Weeks and Months. Use the left and right arrow
keys to move between the tabs.
Each of the screens is designed in a similar manner.
The left side of the screen shows a bar graph of electricity
usage for the period in either kilowatt hours (kWh) or cost
(£). For example for the Hours view, bars represent hours,
and Days view the bars represent days. The cost or usage
for the highest hourly period is also shown.
The right side of screen shows the total cost (£) or total usage
(kilowatt hours) for the period, and when showing cost, if a
budget has been set then the budget for that period.
Electricity usage history can be found through the main
menu (Menu > Usage history > Electricty history).

Trio accessible. User manual Usage History Screens
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Hours tab
Press OK to switch between cost (£/hr) and energy usage as
kilowatts (kW).
The screen initially shows the current electricity usage for
today in cost. Each bar represents one-hour period and is
shown in green.
The total cost for today is shown inclusive of any daily
standing charge. (if your tariff has a standing charge). This
means at midnight the total may be greater than zero,
even if no electricity has been used.
The bars exclude any daily standing charge (if your tariff
has a standing charge). To show kilowatt hours, press
the OK button. Pressing the OK button again will switch
back to cost.
Budget details are not shown on this screen