GILBARCO VEEDER-ROOT Passport MDE-5412 Installation and operation manual

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 1
MDE-5412C
Passport®EDGE Installation and Start-up Manual
February 2019
Introduction
Purpose
This manual provides instructions for:
•The importance of “Why a site survey is needed prior to installing the Passport®Edge and
Secure Zone Router (SZR)”
• How to properly install the Passport Edge Hardware with the SZR
•How to configure the Passport Edge to support communication between Passport Edge
server and clients, PIN pads, dispensers, Applause™Media System, and other site LAN
devices
Gilbarco®Veeder-Root®introduces the Passport EDGE. The Passport Edge introduces new
Passport Server (PS65) and Passport Client (Tablet) Hardware. The Passport Edge requires the
installation of the SZR as the connection point for site LAN devices (see Figure 1).
Figure 1: Passport EDGE Connection Point

Page 2 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Introduction
Intended Audience
The intended audience for this manual are Authorized Service Contractors (ASCs) and
Customer Specified Contractors (CSCs) who have completed:
• Passport certification
• Dispenser certification
• Training for Passport V11.02J or later software installations
•Training for installation of the MX915 PIN Pad(s)
• Training for installation of SZR
• Training for installation of Applause (if installed)
Table of Contents
Topic Page
Introduction 1
Performing a Site Survey 5
Passport EDGE Hardware Setup 6
VeriFone® MX915 PIN Pad 17
Xenon™ 1900 Scanner 22
Passport Edge Software Setup 24
Passport Edge Installation 72
Appendix A: Epson TM-M30 Programming 74
Appendix B: GDS Programming 79
Appendix C: Registering the Store with Insite360 82
Appendix D: Customer Tablet Programming 84
Appendix E: Moving a Snapshot Backup from the PX52/PX60 System 85
Appendix F: Converting Site from a Non-Gilbarco POS to a Passport Edge POS 96

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 3
Introduction
Required Tools and Materials
The following tools and materials maybe required to install a SZR at a site with a Passport
system:
•Secure Zone Router (P/N PA04240000)
• MDE-5381 Secure Zone Router for Passport Configuration Poster
• MDE-5382 Secure Zone Router (Acumera) Installation Instructions
• MDE-5396 Secure Zone Router Site Survey Manual
• Recommended spare parts for Passport system service. For more information, refer to
PT-1869 Recommended Spare parts for Domestic Products).
• Gilbarco Managed NETGEAR Switch (P/N Q13708-09 8-port; Q13708-06
16-port)
• Unmanaged switches (as needed), if there are multiple Passport clients, PIN pads, Impulse
devices (P/N Q13708-01B)
• LAN cable(s) to connect the devices (P/N Q13850-XX)
• Laptop with a LAN Jack
• Mounting Hardware (needed for the installation)
- Drywall Screws
- Concrete anchors and screws for cinder block installs
- 2’ x 2’ plywood backboard may be needed
• Cable Tester
•PowerDrill
• RJ-11 and RJ-45 mod plugs
• DSL Filters
• Crimping and punch-down tools
• Cable ties for tying down LAN cables and power cords
• Label printer to label power supplies, cables and Managed NETGEAR Switch(es)
• Power sStrip as required
•Gender Menders (Q1380-63B, Q13180-20B, Q13180-17B)
Technical Assistance
If you need assistance with the tasks detailed in this manual, call the Gilbarco Technical
Support Center at 1-800-743-7501.
Related Documents
Document
Number Title GOLDSM Library
MDE-3620 Point of Sale (POS) Systems Site Preparation Manual Site Prep
MDE-3816 Passport Hardware Start-up and Service Manual • Passport
• Service Manual
MDE-4910 Passport Enhanced Dispenser Hub Connections Manual Passport
MDE-5239 Passport EDH2 Installation, Start-up, and Service Instructions Passport
MDE-5302 Passport V11.02 Upgrade Instructions Passport
MDE-5381 Secure Zone Router for Passport Configuration Poster Passport
MDE-5382 Secure Zone Router (Acumera) Installation Instructions Passport
MDE-5396 Secure Zone Router Site Survey Manual Passport
PT-1869 Recommended Spare parts for Domestic Products Parts Manual

Page 4 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Introduction
Abbreviations and Acronyms
Term Description
ASC Authorized Service Contractor
ASU Automated Software Upgrade
BOS Back Office System
BRCM Back Room Communication Module
CAT5 Category 5
COM Communication
CRIND®Card Reader in Dispenser
CSC Customer Specified Contractors
CWS Cashier Workstation
D-Box Distribution Box
EDH Enhanced Dispenser Hub
EMV®Europay®, MasterCard®, and Visa®
GDS Gilbarco Deployment Service
IP Internet Protocol
ISP Internet Service Provider
LAN Local Area Network
LED Light Emitting Diode
MG Manage Gateway
MWS Manager Workstation
PC Personal Computer
PDL Parameter Data Load or Parameter Download
POS Point of Sale
SSL Secured Socket Layer or Secure Sockets Layer
SZR Secure Zone Router
TAC Technical Assistance Center
TCP/IP Transmission Control Protocol/Internet Protocol
TPOS Tablet POS
UPS Uninterruptible Power Supply
USB Universal Serial Bus
VGA Visual Graphics Adapter

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 5
Performing a Site Survey
Performing a Site Survey
The purpose of completing the Site Survey form is to inform all the involved parties of the
current site equipment, required equipment, and any other relevant information. This
information will be necessary before installing an SZR to ensure that the site owner/operator is
informed of all necessary hardware, software, electrical requirements, and placement of the
hardware.
Any missing items/issues must be resolved prior to the date of installation, thus ensuring a
smooth and safe installation.
As a part of the installation of the Passport Edge with the SZR, it should be noted that the
SZR must connect to the locally provided perimeter firewall device. The perimeter
firewall device must be installed and provisioned correctly, with correct settings to allow
access for the specific rules required out to the Internet. DO NOT proceed with the
installation process if the Perimeter device or Internet Service Provider (ISP) are not
provisioned and/or the firewall settings are not correctly set, as this will impede the SZR
part of the installation from working properly.
IMPORTANT INFORMATION
During the Site Survey, select the correct template for this location (refer to “Secure Zone
Router” on page 6). This template is downloaded during the pre-activation of the SZR and
used to define the connection of each of the site device on the SZR.
Note: During the Site Survey it will be necessary to provide to the IT/owner of the site the
Egress IPs located in MDE-5396 Secure Zone Site Survey Manual. These Egress Rules
are considered confidential and proprietary to Gilbarco and Acumera, and and must
remain under the control of the site’s IT/owner.
Once the site survey is performed, submit the completed SZR site survey to the following
least three business days prior to the installation date for the site to be created in the AcuVigil
portal.

Page 6 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
Passport EDGE Hardware Setup
Introduction to the Passport EDGE Hardware
This section of the manual provides hardware instructions for installing the Passport PS65
Passport EDGE Server (PA0324PS65) along with the different devices that is connected to it to
form the Passport EDGE System. The PS65 provides an interface between the Passport EDGE
clients (tablets), Enhanced Dispenser Hub (EDH) 2, receipt printer, scanner, report printer, and
Distribution
Box (D-Box).
Figure 2: Passport EDGE Hardware
Secure Zone Router
The Passport Edge system uses the SZR (PA04240000) as the device to connect IP-based
Gilbarco devices to it. During the Site Survey process, one of the template mentioned in the table
(see page 7 through page 12) is selected which indicates connection of devices to SZR ports. For
other connections, which are required for the SZR to work correctly, refer to MDE-5381 Secure
Zone Router for Passport Configuration and MDE-5382 Secure Zone Router (Acumera)
Installation Instructions.

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 7
Passport EDGE Hardware Setup
The following are the templates for a single client setup (8-Port):
30T-8-FRONT-EDGE-BASIC
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Applause Media System
8PayDev Dispensers
31T-8-FRONT-EDGE-PAYMENT
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7 PaymentZone Payment
8PayDev Dispensers
32T-8-FRONT-EDGE-PAYMENT-TRUNK
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7PaymentZone Payment
8Switch (Trunk) OUT To another switch
33T-8-BACK-EDGE-CRIND-AUX
Port V-LAN Segment Device
1Switch (Trunk) IN From front/another switch
2PayDev CRIND
3PayDev CRIND
4PayDev CRIND
5PayDev CRIND
6PayDev CRIND
7PayDev CRIND
8Auxiliary Applause

Page 8 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
The following templates are for a dual client setup (16-Port):
34T-16-FRONT-EDGE-BASIC
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Auxiliary Tablet 2
9PayDev PIN Pad 2
10 Auxiliary Receipt Printer 2
11 Auxiliary Applause
12 PayDev Dispensers
13 Not Used Not Used
14 Not Used Not Used
15 Not Used Not Used
16 Not Used Not Used
35T-16-FRONT-EDGE-PAYMENT
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN PAD 1
6Auxiliary Receipt Printer 1
7Payment PAYMENT
8Auxiliary Tablet 2
9PayDev PIN Pad 2
10 Auxiliary Receipt Printer 2
11 Auxiliary APPLAUSE
12 PayDev Dispensers
13 Not Used Not Used
14 Not Used Not Used
15 Not Used Not Used
16 Not Used Not Used

36T-8- FRONT-EDGE-BASIC-TRUNK
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Switch (Trunk) OUT To another switch
MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 9
Passport EDGE Hardware Setup
The following templates are for a dual client setup (8-Port):
37T-8-FRONT-EDGE-BASIC-2ND SWITCH
Port V-LAN Segment Device
1Switch (Trunk) IN From front/another switch
2Auxiliary Tablet 2
3PayDev PIN Pad 2
4Auxiliary Receipt Printer 2
5Not Used Not Used
6Not Used Not Used
7Auxiliary Applause Media System
8PayDev Dispensers
32T-8-FRONT-EDGE-PAYMENT-TRUNK
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Switch (Trunk) OUT To another switch
38T-8-FRONT-EDGE-PAYMENT-TRUNK-2ND SWITCH
Port V-LAN Segment Device
1Switch (Trunk) IN From front/another switch
2Auxiliary Tablet 2
3PayDev PIN Pad 2
4Auxiliary Receipt Printer 2
5Not Used Not Used
6Payment Payment
7Auxiliary Applause Media System
8PayDev Dispensers

Page 10 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
The following templates are for a single client setup using a customer display (8-Port):
39T-8- FRONT-EDGE-CD-BASIC
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8PayDev Dispensers
40T-8-FRONT-EDGE-CD-PAYMENT
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 2
8PaymentZone Payment

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 11
Passport EDGE Hardware Setup
The following templates are for a dual client setup using a customer display (8-Port):
41T-8- FRONT-EDGE-CD-BASIC-TRUNK
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8Switch (Trunk) Out To another switch
42T-8-FRONT-EDGE-CD-BASIC-2ND SWITCH
Port V-LAN Segment Device
1Switch (Trunk) IN From front/another switch
2Auxiliary Tablet 2
3PayDev PIN Pad 2
4Auxiliary Receipt Printer 2
5Auxiliary Customer Display 2
6Not Used Not Used
7Auxiliary Applause
8PayDev Dispensers
43T-8-FRONT-EDGE-CD-PAYMENT-TRUNK
Port V-LAN Segment DEVICE
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8Switch (Trunk) Out To another switch
44T-8-FRONT-EDGE-CD-PAYMENT-TRUNK-2nd SWITCH
Port V-LAN Segment Device
1Switch (Trunk) IN From front/another switch
2Auxiliary Tablet 2
3PayDev PIN Pad 2
4Auxiliary Receipt Printer 2
5Auxiliary Customer Display 2
6PaymentZone Payment
7Auxiliary Applause
8PayDev Dispensers

Page 12 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
The following templates are for a dual client setup using a customer display (16-Port):
45T-16-FRONT-EDGE-CD-BASIC
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8Not Used Not Used
9Auxiliary Tablet 2
10 PayDev PIN Pad 2
11 Auxiliary Receipt Printer 2
12 Auxiliary Customer Display 2
13 Auxiliary Applause
14 PayDev Dispensers
15 Not Used Not Used
16 Not Used Not Used
46T-16-FRONT-EDGE-CD-PAYMENT
Port V-LAN Segment Device
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Sever)
4Auxiliary Tablet 1
5PayDev PIN PAD 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8PaymentZone Payment
9Auxiliary Tablet 2
10 PayDev PIN Pad 2
11 Auxiliary Receipt Printer 2
12 Auxiliary Customer Display 2
13 Auxiliary Applause
14 PayDev Dispensers
15 Not Used Not Used
16 Not Used Not Used

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 13
Passport EDGE Hardware Setup
Passport Edge Server (PS65)
The PS65 should be connected to an Uninterruptible Power Supply (UPS) and may be mounted
on the
wall, under a counter, upfront in the sales area; or if the site prefers, it can be mounted in
the in a similar way in the manager’s office area. If mounted under a counter, it must be at least
18-inches above the floor; and if mounted in the manager’s office area, consideration should be
taken as to CAT5 cabling along with Serial Line Booster(s) that maybe needed due to the fact that
the scanners are connected to the PS65 on either COM 1 and/or COM 2 port.
The Passport Edge (PS65) supports a Visual Graphics Adapter (VGA) type monitor (customer
provided) along with a USB keyboard and USB mouse (customer provided).
Figure 3: Passport EDGE PS65 Hardware
The LAN port on the Passport Edge Server connects to the Port 3 on the SZR NETGEAR Switch
[either 8-port or 16-port (see Figure 4)].
Figure 4: Connection to Port 3 on SZR

Page 14 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
If
the Passport Edge system is replacing an existing competitive POS system(s), refer to the site
survey to understand the requirement for an existing Dispensers and D-Box so that they
communicate to the Passport EDGE, once the installation completes.
Use at least two (four is recommended) #8 X 1-inch wood screws to mount the PS65
(see Figure 5)on the left and right side of the unit, using the keyholes on the PX65. Ensure that
you mount the PS65 in a position that allows the cashier and
manager to view the Light
Emitting Diodes [LEDs (see Figure 6)] and prevent liquid from entering the ports on the unit.
Figure 5: Mounting PS65
Figure 6: Mounting PS65 - 1

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 15
Passport EDGE Hardware Setup
Passport EDGE using the EDH2
The Passport Edge system uses the current EDH2 (PA4190003). Connect the LAN port of the
EDH2 to Port 2 of the SZR, using a CAT5 cable (see Figure 7). For all other connections that are
required for the EDH, refer to MDE-4910 Passport Enhanced Dispenser Hub Connections
Manual and MDE-5239 Passport EDH2 Installation, Start-up, and Service Instructions.
Figure 7: Connecting LAN Port of EDH2 to Port 2 of SZR
As a part of the installation of the Passport Edge with the EDH, note that if you are
converting a site that currently has a PX52 Passport with an EDH (PA04030000), that
EDH can be used, if the EDH has installed 2G of memory and a 16G compact flash card
(formatted for NTFS) to work properly. If these items are not installed then they MUST be
installed prior to upgrade the location/site.
IMPORTANT INFORMATION
Passport Client (Tablet)
The Passport Edge Tablet(s) will connect to the SZR using the connection points indicated in the
following templates:
30T-8- FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Applause Media System
8PayDev Dispensers

Page 16 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
Passport EDGE Hardware Setup
Example of the 8-port switch
Figure 8: 8-Port Switch
34T-16-FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Auxiliary Tablet 2
9PayDev PIN Pad 2
10 Auxiliary Receipt Printer 2
11 Auxiliary Applause Media System
12 PayDev Dispensers
13 Not Used Not Used
14 Not Used Not Used
15 Not Used Not Used
16 Not Used Not Used

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 17
VeriFone® MX915 PIN Pad
VeriFone®MX915 PIN Pad
The Passport Edge system uses the VeriFone MX915 PIN Pad (P/N will vary as per based
network). The MX915 PIN connects to the SZR using a CAT5 cable (see Figure 9). For PIN pad
installation instructions, refer to MDE-5213 VeriFone MX915 PIN Pad Installations Instructions.
30T-8- FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary APPLAUSE
8PayDev DISPENSERS
Example of the 8-port switch
Figure 9: Connecting MX915 PIN Pad to SZR

34T-16-FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Auxiliary Tablet 2
9PayDev PIN Pad 2
10 Auxiliary Receipt Printer 2
11 Auxiliary Applause
12 PayDev Dispensers
13 Not Used Not Used
14 Not Used Not Used
15 Not Used Not Used
16 Not Used Not Used
Page 18 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
VeriFone® MX915 PIN Pad

MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019 Page 19
VeriFone® MX915 PIN Pad
IP Based Receipt Printer
The Passport Edge system uses the Epson®Receipt Printer Model TM-M30 (PA04300043). The
Receipt Printer connects to the SZR using a CAT5 cable (see Figure 10).
30T-8- FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) I MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Applause
8PayDev Dispensers
34T-16-FRONT-EDGE-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) In MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Not Used Not Used
8Auxiliary Tablet 2
9PayDev PIN Pad 2
10 Auxiliary Receipt Printer 2
11 Auxiliary Applause
12 PayDev Dispensers
13 Not Used Not Used
14 Not Used Not Used
15 Not Used Not Used
16 Not Used Not Used
Example of the 8-port switch
Figure 10: Connecting Receipt Printer to the SZR

Page 20 MDE-5412C Passport® EDGE Installation and Start-up Manual · February 2019
VeriFone® MX915 PIN Pad
Passport Customer Display
The Passport customer display will connect to the SZR using a Serial to IP Adapter. The
Adapter connects to the customer display using a connection point on the left-hand side and to
the SZR using a connection point on the right-hand side of the adapter (see Figure 11 on
page 21).
Note: The customer display is currently required only for Shell and/or BP locations but maybe
required in other locations based on local requirements.
30T-8- FRONT-EDGE-BASIC
Port V-LAN Segment Device
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5PayDev PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8PayDev Dispensers
34T-16-FRONT-EDGE-CD-BASIC
Port V-LAN Segment DEVICE
1Switch (Trunk) IN MG
2EDH EDH
3POS TPOS (Server)
4Auxiliary Tablet 1
5POS PIN Pad 1
6Auxiliary Receipt Printer 1
7Auxiliary Customer Display 1
8Not Used Not Used
9Auxiliary Tablet 2
10 PayDev PIN Pad 2
11 Auxiliary Receipt Printer 2
12 Auxiliary Customer Display 2
13 Auxiliary Applause
14 PayDev Dispensers
15 Not Used Not Used
16 Not Used Not Used
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