Growatt Wi-Fi-S User manual

2018-11-8 1 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
Troubleshooting Guide
for Growatt Wi-Fi Modules
(Ver1.3)
2018-6-16

2018-11-8 2 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
Content
1. Introduction............................................................................................................................................... 3
2. Troubleshooting........................................................................................................................................ 3
2.1 Wifi device is not powering on...........................................................................................................................3
2.2 Datalogger already exist.....................................................................................................................................4
2.3 Connected successfully, but no device found.................................................................................................6
2.4 Time on the platform is wrong...........................................................................................................................7
2.5 After resetting the password or replacing the router, the connection lost.................................................10
2.6 Forget server password....................................................................................................................................11
2.7 Data upload interval shows messy code .......................................................................................................13
2.8 Data logger connects to router, but not connect to server..........................................................................13
2.9 Data logger shows lost when connect to router, but shows connection with mobile hotspot................15
3.0 How to change my username..............................................................................................................16

2018-11-8 3 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
1. Introduction
There are four types of Wi-Fi modules, the difference is shown on below chart:
Difference
Old Wi-Fi
Wi-Fi-E(1)
Wi-Fi-E(2)
Wi-Fi-S
SN Begin
AHXXXXXXXX
4KXXXXXXXX
IUBXXXXXXXX
JPCXXXXXXX
Color
White
White
White
Black
LED
1LED
1LED
3LEDs(red,green,blue)
3LEDs(red,green,blue)
How to configure
Via built in
webpage
Shinephone
app
Shinephone app
Shinephone app/built in
webpage
New and old time
Stop production
at the end of
2015
Stop production
in Sep.2017
Start in Sep.2017
Start in Q1, 2018
Latest firmware
4.0.0.0
1.1.2.3
1.1.1.9
1.7.6.4
2. Troubleshooting
2.1 Wifi device is not powering on
There is a blue LED Indicator near the KEY position, take out the black cover to check its status.
If it is off, it means it is not getting power.
Picture2.1.1 blue LED
Solution:Some models( (MTL-S) have a DIP switch at the right side of the RS232 port. Please turn the
pin1 to ON status, and keep pin 2 OFF. Please refer to the following picture:

2018-11-8 4 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
Picture 2.1.2 Turn DIP switch 1 ON to power on Wifi device
If DIP switch 1 is set to ON, and even if change another Wifi module, the indicator is still off, probably it is
COM board problem, please change a new COM board.
2.2 Datalogger already exist
When you are adding the data logger but it shows the message,it means the datalogger is already
occupied by an account.
Solution: If you don’t know which account is linked to this datalogger, please contact Growatt to find out.
Another possibility is the data logger has two accounts, one of which was used to add the data logger, if
you have the account, you can login to delete.
Steps:
1) Visit server.growatt.com on your browser
2) Log in your account
3) Click Plant→Device list→Datalog→Bin icon→Yes, to delete the datalogger.
Or you can delete from Shinephone APP:
1) Open Shine Phone and log in your account

2018-11-8 5 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
2) Go to the main menu
3) Click plus ‘＋’ at the top right→Datalogger list
4) Press-hold the interface and a new window will pop up→Click Delete datalogger or configure
datalogger.
-->>

2018-11-8 6 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
-->>
2.3 Connected successfully, but no device found
This problem will happen when you have a empty plant in your account.
Solution:Please delete the empty plant that has no device.

2018-11-8 7 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
2.4 Time on the platform is wrong
2.4.1 Check and change it on ShineServer web page
1) Please click on the user centre,
2) You will see the plant details on the bottom of this page. Click edit icon
3) Please change the time zone of the local area.
you can also edit the feed-in tariff rate in the “capital income”box, and change the location of your
system.

2018-11-8 8 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
2.4.2 Check and change it on mobile ShinePhoneAPP
1) Please find and click ‘Me’ at the bottom right→Configuration of PV Plant→Geographic information
2) Please find and click ‘Edit’ at top right
3) Now you are allowed to enter your location information

2018-11-8 9 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com

2018-11-8 10 / 16
GROWATT NEW ENERGY Technology CO., LTD
Building B,Jiayu Industrial Zone, 28 Guangming
Road, Shiyan,Baoan District, Shenzhen,China
T / F + 86 755 2747 1900
[e-mail]
www.ginverter.com
Note: WIFi-E has time synchronous function, everytime datalogger connects to network, will synchronize
invert time automatically according to its time zone.
2.5 After resetting the password or replacing the router, the connection
lost
The shinewifi or Wifi-E device will lose connection with the router, when the router is reset or the
password is changed.
Solution: Reset wifi-E through hold the “Key”button for 3 seconds until the LED light is steady.Then
configure as the usermanual.