Guardian MEDIWATCH Setup guide

Quick Start User Guide
Contents
Guardian
SAFETY PENDANTS
02
03
03
03
03
04
05
06
Your Device.....................................................
Procedures.......................................................
FAQ.....................................................................
Download the full User Guide by
scanning this image with a QR Code
Reader or call the office on (08)
6336 9448.
Turning the Device On/Off .......................
Charging the Device.....................................
Speed Dial Emergency Contacts.................
Testing the SOS Button.................................
Testing the Fall Detection..............................

Your Device
2
Acquiring Location
To know where the device is, text loc to the MediWatch phone number.
It will automatically respond with a link to Google Maps. Example return
texts will read:
Now Loc Time: mm/dd/yyyy Time: (24 hour time)
Speed: km/h,
Altitude: (meters above sea level),
Battery Level: %
maps.google.com/maps?q=xxx
(Current Location)
GPS Last Known Loc Time: mm/dd/yyyy Time: (24 hour time)
Battery Level: % smart-locator/com/web/geolocation/wg/xxx
(Last Known Location. This is sometimes given when the device is indoors
or in areas with poor GPS signal.)
1. Speaker
2. Microphone
3. Charging Points
4. Heart Rate Sensor
5. SOS button
5.
2.
1.
4.
3.

3
5.
6.
4.
3.
2.
1.
Procedures
Turning On
Press and hold the SOS button (image 1) while the
device is off.
Turning Off
1. Tap (not hold) the SOS button briefly.
2. Swipe right to the Settings tab and tap it.
3. Scroll down to the System settings and tap it.
4. Scroll down to Power off and tap it.
Connect the smaller end of the charging cable
(image 2) to the port at the back of the cradle (image
3). Then connect the larger end of the charging cable
to the power adapter (image 4).
Lie the MediWatch flat onto the cradle. (image 5)
with the charging points (see page 2) lined up with
the charging connectors on the cradle.
1. Tap (not hold) the SOS button briefly.
2. Swipe right to the Contacts tab (image 6) and
tap it.
3. Swipe right until the contact you wish to call is on
the screen.
4. Tap the screen to begin calling that contact.
Turning the Device On/Off
Charging the Device
Speed Dial Emergency Con-
tacts

Procedures
It is recommended to test the MediWatch every 1-3 months. 4
Testing the SOS Button
Family Monitored: Inform the contacts of the test.
Professionally Monitored: Move to step 2.
Press and hold the SOS button until it vibrates. A voice prompt will then
announce the activation.
Family Monitored: A call will be made to Contact Number 1.
*All relevant emergency contacts will receive an SMS.
Professionally Monitored: The Monitoring Company will receive an alert
and call the MediWatch within a few moments. The MediWatch is set to
auto-answer so you do not need to press anything to receive the call. Move
to step 5.
The emergency contact must answer within 10 seconds.
Family Monitored: After the call is connected, confirm both parties can hear
each other.
Professionally Monitored: Confirm you can hear each other and let them
know you’re performing a test.
Either party can end the call but when testing, the MediWatch user should
hang up by pressing the red phone icon.
After the call, the MediWatch will announce a reminder to press the SOS
button which will end the SOS sequence, meaning that no more emergency
contacts will be called.
*Note: All relevant emergency contacts will receive an SMS. Those who are
not Contact Number 1 and do not receive a call within a few minutes, do
not worry because someone else has answered the call and is handling the
emergency.
1.
2.
3.
4.
5.
6.
7.

Procedures
5
Testing the Fall Detection
Family Monitored: Inform contacts of the test.
Professionally Monitored: Move to step 2.
Drop the MediWatch from chest height over a soft area. It will announce that a
fall has been detected.
Cancel with a short press of the SOS button. The device will announce that fall
detection has been cancelled.
Repeat step 2 but do NOT press SOS to cancel. Following the voice prompt
announcement, move to step 5.
Family Monitored: A call will be made to Contact Number 1.
*All relevant emergency contacts will receive an SMS.
Professionally Monitored: The Monitoring Company will receive an alert
and call the MediWatch within a few moments. The MediWatch is set to
auto-answer so you do not need to press anything to receive the call. Move
to step 7.
The emergency contact must answer within 10 seconds.
Family Monitored: After the call is connected, confirm both parties can hear
each other.
Professionally Monitored: Confirm you can hear each other and let them
know you’re performing a test.
Either party can end the call but when testing, the MediWatch user should
hangup by pressing the red phone icon.
After the call, the MediWatch will announce a reminder to press the SOS
button which will end the SOS sequence, meaning that no more emergency
contacts will be called.
*Note: All relevant emergency contacts will receive an SMS. Those who are
not Contact Number 1 and do not receive a call within a few minutes, do
not worry because someone else has answered the call and is handling the
emergency.
1.
2.
3.
4.
5.
6.
7.
8.
9.

FAQ
6
Question Answer
Why did the MediWatch not
call the next emergency
contact?
(not relevant if professionally
monitored)
What should I do if the alarm
activates accidentally?
How do I request phone number
changes or other adjustments?
Why is the GPS not working?
Why is the device not charging?
Your lifetime support includes this. Just call us
on 08 6336 9448.
The User can end the SOS sequence by
pressing the SOS button in between calls to
emergency contacts. If this button is pressed,
the next contact will not receive a call.
Press the SOS button (do not hold) to cancel
the alarm. The watch will announce that the
alarm has been cancelled.
GPS requires a straight line view of the sky.
Take the MediWatch outside for 2-3 minutes
and retry acquiring location (see page 2).
Confirm the MediWatch is laying in the
charging cradle the correct way. The watch
will announce when the device charging. A
quick press of the SOS button will also show
the screen with the charging symbol.
Why didn’t Fall Detection sound
after a fall?
Due to the varied nature of falls, some falls
may not register. We can adjust the sensitivity
if necessary. However, in the event of a fall, do
not wait for the Fall Alert alarm sound but press
and hold the SOS button if you are conscious.

Test Record
7
Date Test Notes
Please remember to test your device regularly.
Use the table below to record your test results.

Guardian
SAFETY PENDANTS
Thank you for choosing
Guardian Safety Pendants!
New Technology, Old Fashioned Service
Where You're Treated Like Family
GUARDIAN SAFETY PENDANTS PTY LTD.
6/26 Dugdale Street, Warwick WA 6024
Phone: [phone] Email: [e-mail]
Website: GuardianSP.com.au