Hans Premium Water 2 User manual

HANS™ Premium
Water Model 2
Owner’s Manual
8900-01
Model 2 is certified by IAPMO R&T to
NSF/ANSI 61, CSA B483.1, LEC 2006 and
ASSE 1087.
Model 2 has been evaluated by ASSE
International for Halal compliance.
Model 2 is certified by ASSE International to
LEC 2006.

General Information
HANS Premium Water Appliance…………………………………………………………………………….. 3
Safety…………..……………………………………………………………………………………………….. 3
California Proposition 65 Warning…………………………………………………………………............... 5
Warranty/Terms of Use…………..…………………………………………………………………………..... 8
Terms and Definitions………………………………………….,..……………………………………………. 6
System Specifications……………………………………………………………………………………………..... 7
System Overview……………………………………………………………………………………………………. 9
Installation & Start-Up………………………………………………………………………………………………. 10
Display Navigation………………………………………………………………………………………………….. 11
Water Source Settings……………………………………………………………………………………………… 18
TDS Settings…………………………………………………………………………………………………………. 22
Basic System Settings……………………………………………………………………………………………… 23
System Diagnostics..……………………………………………………………………………………………….. 24
Wi-Fi Set-up…………………………………………………………………………………………………………. 25
Software Updates……………………………………………………………………………………………………. 28
Operational States…………………………………………………………………………………………………… 29
Warnings / Alerts……………………………………………………………………………………………………… 32
Troubleshooting……………………………………………………………………………………………………….. 37
Table of Contents
8900-01 2

General Information
Please refer to the HANS™ Premium Water Appliance website for most current version of this manual as well as
the Performance Data Sheets.
HANS™ Premium Water Appliance
The HANS™ Premium Water Appliance is a durable piece of equipment, which, with proper care, will last for many
years. This Owner’s Manual outlines operation and troubleshooting details vital to its sustained performance.
If the system is altered at the site of operation or if the feed water conditions change, please contact your local
dealer or distributor to determine proper recovery for your use.
Prior to operating or servicing the HANS™ Premium Water Appliance, this manual must be read and understood.
Keep this and all associated documentation for future reference and for new operators or qualified personnel near
the system.
Safety
The various safety headings used throughout this manual’s text are defined below:
NOTE: Identifies statements that provide further information and clarification.
CAUTION: Identifies conditions or practices that could result in equipment or other property damage.
WARNING: Identifies conditions or practices that could result in injury or loss of life. Failure to follow
warnings could result in serious injury or death.
DO NOT REMOVE UNDER ANY CIRCUMSTANCE, CAUTION, WARNING, OR OTHER DESCRIPTIVE LABELS
FROM THE APPLIANCE.
8900-01 3

4
Read this manual and the Installation Manual before installing and using the HANS™ Premium Water Appliance.
Follow steps exactly to install the appliance correctly. Failure to do so could cause personal injury or property
damage. Use this manual to help provide you with all the benefits of the HANS™ Premium Water Appliance.
Do not use the HANS™ Premium Water Appliance to create safe, drinkable water that is from non-potable water
sources. Do not use this appliance on microbiologically unsafe water or water of unknown quality without
disinfecting.
Check with local public works department for plumbing and sanitation codes. Follow their guides as you install the
HANS™ Premium WaterAppliance. Follow local codes if they differ with guides in this manual.
In Massachusetts, plumbing code 248-CMR 3.00 and 10.00 shall be adhered. Consult with a licensed
plumber.
Avoid installing this appliance in direct sunlight. Excessive heat may cause distortion or other damage to non-
metallic parts.
If installing the HANS™ Premium Water Appliance outdoors, do not locate where it will be exposed to wet weather,
direct sunlight, or extreme hot or cold temperatures. The system requires an ambient temperature range of 35 to
120 degrees Fahrenheit.
This HANS™ Premium Water Appliance has a non-metallic valve system. Installing it on metal plumbing will break
electrical continuity, which may interrupt grounding for your home. You must restore electrical continuity in your
metal plumbing system. Please refer to the Installation Manual for further information.
WARNING: Air gap appliance should be plumbed to state and regional codes and used to connect the
reject water outlet to a drain connection.
While this Reverse Osmosis system contains replaceable treatment components to raise pH, RO
water can lower pH.As this can be corrosive to some plumbing materials, care should be taken to
properly maintain your system.
8900-01

5
WARNING: It is the user’s responsibility to heed all alerts and warnings from the system concerning
calcite cartridge from the onboard display and the mobile app, as these replaceable treatment
components are critical to proper system performance.
The manufacturer also recommends that the user periodically test the product water to verify the
system is performing correctly.
California Proposition 65 Warning
WARNING: This product contains chemicals known to the State of California to cause cancer and
birth defects or other reproductive harm. For more information and questions, please refer to The
Office of Environmental Health Hazard Assessment for California at: oehha.ca.gov/proposition-
65/about-proposition-65.
Warranty/Terms of Use
Please refer to the HANS™ Premium Water website for Terms of Sale and Warranty Information. This information
can be found at: www.HansPremiumWater.com
8900-01

6
Terms and Definitions
TERMS
DEFINITIONS
Ambient temp
Air Temperature of the immediate area around the system
Chlorine
Water additive in feed water; may be used as a disinfectant
Feed Water
Unfiltered water from municipal or well that is plumbed into
the
system
Filtered Water
Clean water output from the
system
gpg
Grains per gallon, a unit of measure of calcium carbonate
Hardness
Scale in grains per gallon rating amount of water impurities
Element
Reverse Osmosis "filter"
ppm
Parts per million , unit of measure for small concentrations of
substances in water
pH
Scale of acidity from 0
-14, with 7 being neutral
Surge tank
Internal storage tank used to store water and buffer outlet
pressure
Stage 1 Filter
Well
–10-micron sediment filter used as the 1st filter of feed
water to remove debris
Municipal
–Catalytic carbon
Stage 2 Filter
Well
–Catalytic carbon
Municipal
–Catalytic carbon
Stage 3 Element
Reverse osmosis Elements used as final stage to clean feed
water
Stage 4 Filter
Well and Municipal
–Calcite. Raises pH and re-mineralizes
filtered water
Recovery rate
Amount of filtered water recovered compared to waste water
in %
TDS
Unit of measure for total dissolved solids in water in ppm
Waste Water
Water carrying away contaminants from the Elements to the
drain
8900-01

Specifications
The HANS™ Premium Water Appliance is designed to operate with a wide range of feed water and ambient
environments; however, feed water and ambient environment should never be out of the following parameters:
PARAMETER
OPERATING LIMIT
Feed Water Temperature
35
°F (2°C) to 95°F (35°C)
Ambient Temperature
35
°F (2°C) to 120°F (49°C)
Feed Water Pressure
30 psi
(206 kPa) to 60 psi (414 kPa)
Feed Water Total Iron Content
2 ppm
Feed Water Free Chlorine Content
4 ppm
Feed Water TDS
3000
Feed Water Hardness
20 gpg
Feed Water pH
6.0 to 11.0
Higher feed TDS and/or lower temperatures will reduce the system’s water production output
(efficiency).
For optimal performance if your system is on a well, make sure the feed water pressure switch is set to
turn on at a minimum of 45 psi for best performance.
For feed pressure that exceeds 60 psi, a pressure reducing valve (PRV) must be installed.
If any of your water parameters fall outside of this range, a pre-filter system will be needed to pretreat
the feed water to the HANS™ Premium Water Appliance. Please contact Customer Service if you
have any questions.
8900-01 7

8
See Performance Data Sheet (https://hanspremiumwater.com/faqs/) for further information.
This Reverse Osmosis system contains replaceable treatment components critical for effective performance. It is
the user’s responsibility to heed all alerts and warning from the system concerning filter, calcite cartridge and
element replacement from the on-board display and the mobile app. The manufacturer also recommends that the
user periodically test the product water to verify the system is performing correctly.
Genuine HPW replacement filters, cartridges, and elements must be used. Use of other components will invalidate
all claims for health and performance. Use only HANS™ Premium Water Replacement treatment components:
Sediment Filter (P/N 8233), Catalytic Carbon Filter (P/N 8331), RO Element (P/N 8017), and Calcite Filter (P/N
8329).
8900-01

System Overview
Exploded view of the overall system and identification of the various sub-assemblies.
Total dry weight: 410 lbs.
9
8900-01

Installation & Start-Up
Installation should be performed by a qualified technician.
Refer to the HANS Premium Water Model 2 Installation Manual. Available for download at
https://hanspremiumwater.com/support
10
8900-01

Home Screen: The home screen displays all the pertinent operational parameters as well as filter life
and total water cleaned.
Display Navigation
11
The top banner is universal across all screens and shows detailed operating data for the system.
From any screen, select the home button.
8900-01

Menu Screen: The menu screen is navigation hub which provides access to all sub-screens.
12
The sensors, controls, and solenoids screens primarily used during maintenance & service.
From the home screen, select menu.
8900-01

Sensors Screen: The sensors screen provides detailed operational data for all the system sensors.
13
From the home screen, select sensors.
8900-01
Recovery rate is a cumulative average since the last recovery reset. TDS readings are set to a
default value of 100 after a reboot (power cycle) or software upgrade. TDS sensors require 1-
minute of continuous operation before providing a dynamic reading.

Controls Screen: The controls screen provides manual/automatic pump control and allows the user to
perform a drain, flush, or startup cycle.
14
Only a qualified technician should operate the pump in manual mode.
From the home screen, select controls.
There is a 30 second delay to pump start-up after a system reset. During that delay, the controls screen
offers the user the option to cancel automatic mode which will prevent the pump from starting.
8900-01

Solenoids Screen: The solenoids screen provides a visual indication of which valves are open/closed during
automatic operation while also providing the user with manual control of each solenoid when the system is in
manual mode.
15
The system can only be placed into manual mode from the controls screen. A button highlighted in green
indicates the valve is open.
From the home screen, select solenoids.
8900-01

Alerts Screen: The alerts screen displays any active alerts or warnings.
16
The banner for the alerts screen is unique in that it displays Wi-Fi connectivity, device ID, and electronic
hardware information.
From the home screen, select menu, then alerts.
8900-01

Service Screen: The screen provides access to advanced system settings.
17
The service screen is typically only used during installation and/or service & maintenance. The current
software and control board versions are listed in the upper right corner.
From the home screen, select menu, then service.
8900-01

Select the appropriate water source based on the application. Then select, ‘push to set details’.
Water Source Settings
From the home screen, select menu, then service, then water source.
18
8900-01

Select the municipal water characteristics based on pre-installation water testing.
Filter capacities for the unit will be automatically set based on the user input.
19
From the water source screen, select municipal, then push to set details.
8900-01

Select the well water characteristics based on pre-installation water testing.
Filter capacities for the unit will automatically be set based on the user input.
20
From the water source screen, select well, then push to set details.
8900-01