Henden HHP16B Operating instructions

IMPORTANT
Please read carefully
Please pass these instructions on to the operator of this equipment
INSTALLATION &
OWNERS MANUAL
Swimming Pool Heat Pumps
HHP16B, HHP23B, HHP28B, HHP35B
WARNING:
Failure to follow
these instructions
and comply with all
applicable codes
may cause serious
bodily injury and/or
property damage.
The installation of
this product should
be carried out by a
person knowledgeable
in swimming
pool plumbing
requirements following
the installation
instructions provided
in this manual.

HENDEN INSTALLATION & OWNERS MANUAL |3
Contents
Swimming Pool Heat Pumps
INSTALLATION
1. HOW IT WORKS 4
1.1 Important Facts 4
1.2 Key Specifications 4
2. INSTALLATION 5
2.1 Installation Site 5
2.2 Bypass System 5
2.3 Water Connection 5
2.4 Electrical Connection 5
2.5 Connecting a Henden H8VSPBT pump 7
2.6 Settings 8
2.7 FIL Mode (optional) 10
3. BEFORE START-UP 10
4. WINTERISING 10
5. MAINTENANCE 10
5.1 Safety Instructions 10
5.2 Regular Maintenance 11
6. WATER QUALITY 11
7. TROUBLESHOOTING 12
8. HENDEN™ REPAIR OR REPLACEMENT GUARANTEE 13

Henden Heat Pump Installation Manual
4|HENDEN INSTALLATION & OWNERS MANUAL
Electrical Data
Model Phase Amp Total
HHP16B 1 14.7
HHP23B 1 23.2
HHP28B 1 28.6
HHP35B 3 15.7
Table 2
2. INSTALLATION
2.1 Installation Site
To get the best results from your Henden heat pump, its
location is critical. The Henden heat pump takes hot air
from its surroundings and transfers this heat through its
heat exchanger, to the pool water.
The Henden heat pump must be installed on a level surface.
Henden recommends a concrete slab, or stable pavers that
are detached from the foundations of the building. The
Henden heat pump should not be installed in an enclosed
space (e.g. under a deck, or in a shed).
The Henden heat pump is for outdoor installation only. To
get the best performance from your unit, ensure 60cm of
clearance around and 120cm above the Henden heat pump,
see Image 1.
Image 1
120cm
60cm60cm
2.2 Bypass System
Although a bypass system is not necessary for your Henden
heat pump to operate properly, we strongly recommend the
installation of a bypass system to make the maintenance and
winterising of the Henden heat pump easier.
Image 2
Congratulations on the purchase of your Henden by
Nirvana heat pump. It is designed and manufactured in
Canada and is renowned for its efficiency and reliability.
In accordance with AS/NZS 60335.2.41
we are obligated to inform you that this
Henden heat pump is not to be used by
children, or infirm persons and must
not be used as a toy by children. Please
ensure young children are supervised
to ensure that they do not play with
the heat pump.
1. HOW IT WORKS
The Henden heat pump is equipped with a large
surface evaporator that allows heat to be extracted
from the surrounding air. This heat is transferred
to the pool water by the titanium heat exchanger.
This method generates substantial energy savings
compared to: a conventional electric resistance
heater; and natural, or propane gas pool heaters.
1.1 Important facts
• The Henden heat pump is designed to operate at water
pressures ranging from 34kPa – 206kPa;
• The optimal water flow to maximise performance is
265L/min minimum flow is 160L/min;
• Your pool pump should always be on when the Henden
heat pump is in operation.
1.2 Key Specifications
Performance Data
27°C l 80% l
27°C**
27°C l 63% l
27°C**
10°C l 63% l
27°C**
Model kW COP kW COP kW COP
HHP16B 16.0 6.6 15.0 6.4 10.5 4.4
HHP23B 23.5 6.6 22.0 6.4 14.5 4.5
HHP28B 28.0 6.4 27.0 6.2 19.0 4.3
HHP35B 35.0 6.2 32.5 6.0 23.0 4.2
Dimensions
Model Height
(mm)
Width
(mm)
Length
(mm)
Weight
(kg)
Water
Connections
HHP16B 770 970 990 90
50mm
HHP23B 970 970 990 110
HHP28B 970 970 990 112
HHP35B 1070 970 990 114
Technical Data
Heat Exchanger Titanium Double Coil
Control Board 4 line digital
Defrost Mode Passive
Compressor Type Scroll
Cabinet Injected polypropolene composite
reinforced with fibreglass
Refridgerant R410A
Warranty
Component Coverage
Labour 1 year
Parts 3 Years
Compressor 5 Years
Titanium Coil 10 Years
Cabinet 15 Years Limited
Table 1

Henden Heat Pump Installation Manual
HENDEN INSTALLATION & OWNERS MANUAL |5
2.3 Water Connection
Suction
Line Pump
In
Bypass System
(Recommended)
Chlorinator
and Cell
Return to
Pool Line
Heat
Pump
Out
Media Filter
For connections using a single pool pump:
• With your pool pump connected to your filter, connect
the discharge line of the filter to the inlet connector
located on the base of the Henden heat pump.
• Connect the pool water return line to the discharge
connector located on the base of the Henden heat pump.
For connections using a secondary pool pump:
• Connect the pump discharge line to the inlet connector
located on the base of the Henden heat pump
• Connect the pool water return line to the discharge
connector located on the base of the Henden heat pump
Once all the connections have been made, turn the pool
pump on to check water pressure and to ensure that all
connections are watertight. The flow rate must be between
160L/min – 300L/min maximum. Correct water flow will
ensure optimum performance and efficiency of the Henden
heat pump. Optimum flow rate is 265L/min.
For use in conjunction with solar pool heating:
Should the Henden heat pump be used in conjunction
with a solar pool heating manifold, the water entering
the Henden heat pump should first run through the
solar absorber. Do not plumb the solar absorber after
the Henden heat pump. Henden doesn’t recommend this
practice as solar absorbers can’t typically accommodate
the same flow rates as the Henden heat pump. The solar
absorber may also act to cool water rather than heating, in
cooler weather. A better practice would be to run separate
flow circuits.
For use in conjuction with a Henden Chlorinator:
Should the Henden heat pump be used in conjunction with
a Henden chlorinator, the chlorinator cell is required to be
installed after the Henden heat pump. If the chlorinator
cell is installed before the Henden heat pump this will allow
heavily chlorinated water to enter the Henden heat pump.
This will significantly shorten the life expectancy of the
Henden heat pump and may void warranty.
2.4 Electrical Connection
WARNING: The electrical connection
should be done by a qualified electrician
according to national, state and local
city codes or standards. The unit should
be connected to a compatible RCD
(Residual Current Device).
HHP16B HHP23B HHP28B HHP35B
Voltage (V)(AC) 240 240 240 415
Frequency (Hz) 50 50 50 50
Phase Single Single Single Three
Compressor
starting
current (A)
67 126 130 90.5
Current total (A) 14.7 23.2 28.6 15.7
Min circuit
current (A) 21.5 34.5 40.0 15.7
Max circuit
current (A) 30.0 40.0 50.0 20.0
Table1
Figure 1

Henden Heat Pump Installation Manual
6|HENDEN INSTALLATION & OWNERS MANUAL
Wiring diagram for models:
HHP16B, HHP23B, HHP28B
Wiring diagram for model:
HHP35B
Figure 2
Figure 3

Henden Heat Pump Installation Manual
HENDEN INSTALLATION & OWNERS MANUAL |7
2.5 Connecting a Henden H8VSPBT pump
The following section should be read in conjunction with
the installation and operating instructions of the Henden
H8VSPBT pump. This option requires the installation of a
secondary relay.
To achieve maximum heating efficiency from the Henden
heat pump, connect a Henden H8VSPBT pump using
an RJ45 cable. When connected and the Henden heat
pump detects your pool needs to be heated, it sends a
signal to turn the Henden H8VSPBT pump to full speed
(or an overridden speed selected by you). You will need
to purchase a separate relay to accommodate this.
Specifications of relay required:
• 24V AC coil;
• No contact;
• Contact current: 1A minimum;
• Screw contacts preferred as they can be connected
to the RJ45 network cable used to signal the Henden
H8VSPBT pump more easily.
3
UNLESS OTHERWISE SPECIFIED:
2
SHEET 1 OF 1
SCALE: 1:4
DO NOT SCALE DRAWING
WEIGHT:
REV
DWG. NO.
A
SIZE
TITLE:
NAME DATE
COMMENTS:
Q.A.
MFG APPR.
ENG APPR.
CHECKED
DRAWN
FINISH
4
MATERIAL
5
PROPRIETARY AND CONFIDENTIAL
PROHIBITED.
INTERPRET GEOMETRIC
BEND
THREE PLACE DECIMAL
NEXT ASSY
TWO PLACE DECIMAL
USED ON
TOLERANCING PER:
APPLICATION
DIMENSIONS ARE IN INCHES
TOLERANCES:
FRACTIONAL
ANGULAR: MACH
THE INFORMATION CONTAINED IN THIS
DRAWING IS THE SOLE PROPERTY OF
NIRVANA HP. ANY REPRODUCTION IN
PART OR AS A WHOLEWITHOUT THE
WRITTEN PERMISSION OF NIRVANA HP IS
1
Shéma de
Branchement
Nirvana/Silensor Pro
HEAT PUMP CONNECTION
6 DIN COM 0
8 DIN1 1
NO
SW1
OPTION 1: Isolated Voltage Source
H8VSPBT
24V
Figure 4
There is a 17.5mm rail available inside the Henden heat
pump for the electrician to use to mount the relay.
Alternatively, a panel mount relay may be used.
For this feature to work correctly, both the Henden heat
pump and Henden H8VSPBT pump must be operating or
able to operate at the same time.
WARNING: The electrical connection
should be done by a qualified electrician
according to national, state and local
city codes and standards.
The Henden heat pump uses a 24V AC contactor to turn on
the compressor to operate. Depending on the system your
chosen speed of the Henden H8VSPBT pump will require
connections as shown in the following diagrams:
Henden H8VSPBT pump 50% speed using T-568A cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Pin6 (Orange)
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Henden H8VSPBT pump 50% speed using T-568B cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Pin6 (Green)
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Henden H8VSPBT pump 67% speed using T-568A cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Pin7 (Brown/White)
Pin3 (Orange/White)
Henden H8VSPBT pump 67% speed using T-568B cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Pin7 (Brown/White)
Pin3 (Green/White)
Henden H8VSPBT pump 83% speed using T-568A cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Pin7 (Brown/White)
Pin6 (Orange)
Henden H8VSPBT pump 83% speed using T-568B cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Pin7 (Brown/White)
Pin6 (Green)
Henden H8VSPBT pump 100% speed using either
T-568A, or T-568B cable
To RJ45 Socket of VSD Pump
Pin8 (Brown)
Heat Pump
Pin7 (Brown/White)
Relay (Dry)
Contact
Extra Relay Coil,
must be 24VAC.
Figure 5

Henden Heat Pump Owners Manual
8|HENDEN INSTALLATION & OWNERS MANUAL
2.6 Settings
Electronic Display
Return to previous
menu and confirm
changes.
Change value Power ON/OFF
Select sub-menu
Heat pump is
in SPA mode
Compressor is ON
Heat pump is
in Pool mode
Target temperature
Heat mode setting
(Quiet, Smooth, Boost)
Actual water
temperature
Enter menu, OR
return to previous
display WITHOUT
confirming changes.
Image 3
User Menu
Set Temperature -
Set the desired temperature of the POOL or the SPA.
Pool or Spa Mode -
Change between POOL and SPA modes.
Heat Mode -
Change between speed settings:
Quiet Mode - Keeps the fan speed lower to reduce noise
when it is warm outside (this mode does not work below
16ºC). If the temperature drops below 16ºC, heat pump will
return to SMART mode. Quiet Mode reduces the pump heat
output due to the reduced fan speed.
Smart Mode - Varies fan speed according to outside
temperature to produce the best efficiency possible.
As temperatures get colder, fan speed increases. As
temperatures get warmer, fan speed decreases.
Boost Mode - Fan speed is increased to improve the heat
output of the heat pump.
Daily Timers
Timers ON/OFF -
This activates the heat pump timer function - make sure
the clock is set.
Start Heating Time -
Set the time of day when the heat pump turns on. The heat
pump relay (optional) is activated whenever heat is ON.
Stop Heating Time -
Set the time of day when the heat pump turns off.
Start Pump Time -
Function only available if using pump relay (optional). Set
the time of day when the pool pump turns on.
Stop Pump Time -
Function only available if using a pump relay (optional).
Set the time of day when the pool pump turns off.
Set Clock Time -
Allows user to set clock time (Must be done every time the
power is cut to the unit).
Settings
Min Outside Temp -
Allows the user to set the minimum outside temperature
that the heat pump will turn on. This allows users to save
energy by not heating on days when temperatures are too
low or avoids heating at night. Note that this setting may
prevent the pool from reaching set temperature at certain
times of the year.
Fahrenheit or Celsius -
Select temperature units – Fahrenheit or Celsius.
Change Language -
Set display language.
Defrosting Mode -
Defrosting is a normal cycle that takes a few minutes.
During this process, the fan will be working while the
compressor will be turned off.
WARNING: Improper installation,
adjustment, service, maintenance or use
can cause fire, electrical shock or other
conditions which may cause injury or
property damage. Consult a qualified
technician, your installer or 1300
HENDEN for information or assistance.
All service calls under warranty should be
authorised by Henden.

Henden Heat Pump Owners Manual
HENDEN INSTALLATION & OWNERS MANUAL |9
Image 5
Image 4

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10 |HENDEN INSTALLATION & OWNERS MANUAL
3. BEFORE START-UP
Inspect the unit to ensure it is in good operating condition 
Clean the swimming pool filter 
Ensure water is balanced to recommended levels in water
quality section of this manual (Section 6) 
Ensure all Henden heat pump water inlets and outlets are
correctly connected 
Turn on the circuit breaker, or isolation switch 
4. WINTERISING
Winterising is required in conditions where any water inside
the heater can drop below 0°C. In this situation, if not
carried out, severe damage is likely to occur to the Henden
heat pump.
1. Turn off the circuit breaker, or isolation switch;
2. Drain the Henden heat pump. Loosen all water
connections;
3. Rinse the interior of the heat exchanger cylinder with a
stream of tap water for about 15 minutes to remove any
chlorine residue that could cause damage to the heat
exchanger. Tilt the unit towards the back to remove all
water from the unit.
WARNING: All water connections to
the pool should be disconnected for
winter to allow complete drainage of
the Henden heat pump. The winterising
must be done before air temperatures
reach freezing point.
WARNING: The Henden heat pump
should never be tilted more than 30-35º,
even during transportation. Should this
occur, allow the Henden heat pump to sit
for 4 hours before turning on.
• Block water inlet and outlet with a cloth or plastic to
prevent mice, or other animals from entering the unit.
5. MAINTENANCE
5.1 Safety instructions
Always disconnect the Henden heat pump before:
• Opening the access door;
• Cleaning the cabinet, or evaporator.
To avoid the risk of injuries, or damage to the unit, never:
• Sit on the Henden heat pump, or place a heavy object on it;
• Put objects in, or on the protective grid.
The Henden heat pump requires professional maintenance
and repair. Any “do-it-yourself” repairs on a unit
within warranty period, may void the remainder of the
manufacturer’s warranty. Maintenance, or adjustments
other than those recommended in this owner’s manual
should not be attempted. Contact Henden for any
questions, or problem you may have with your unit.
2.7 FIL Mode (optional)
This option allows for the pool pump to be powered by the
Henden heat pump.
FIL mode OFF: This is the factory default setting and is
used when the Henden heat pump does not power the pool
pump.
FIL mode ON: This option allows for the pool pump to
be powered by the Henden heat pump. It requires the
installation of a contactor in the Henden heat pump’s
electrical box and wiring to your pool pump.
How to programme the FIL Mode timer:
FIL mode timer uses the same timer described in Settings
(Daily Timers).
WARNING: The electrical connection
should be done by a qualified electrician
according to national, state and local
city codes and standards.
The contactor must be connected to the PUMP connectors
on the control board (see Image 6).
Image 6
Use terminals L1-L2 on the control board to power the
breaker (see Image 7).
Image 7
The pool pump can then be wired to the other side of the
contactor (see Image 8).
Image 8

Henden Heat Pump Owners Manual
HENDEN INSTALLATION & OWNERS MANUAL |11
5.2 Regular maintenance
Inspect and clean the pool filter regularly to ensure
adequate water flow to the Henden heat pump.
Inspect the evaporator and rinse it using a garden
hose. Wash, with a stream of water from top to
bottom to remove any grass, leaves or other
objects that could obstruct the evaporator.
Clean the Henden heat pump casing with a mild
soap (dishwashing liquid). Do not use abrasives, or
bleach. Inspect the pool skimmer basket regularly.
Never use the skimmer to add pool chemicals.
Ensure water is balanced to recommended levels
in water quality section of this manual (Section 6).
Chemical balance outside of recommended levels could
result in damage to your unit and risks voiding warranty.
WARNING: To prevent injuries, death,
or property damage, read and follow all
instructions and warnings.
6. WATER QUALITY
RECOMMENDED POOL WATER CHEMISTRY
POOL WATER
BALANCING
Free Chlorine
(ppm) pH Total Alkalinity TA (ppm)
Calcium Hardness
(ppm)
Stabiliser –
Cyanuric Acid
(ppm)
Ideal Reading / Range 1 – 3
Concrete & Tiled Pools:
7.4-7.6
Other Surfaces:
7.2-7.4
Concrete & Tiled Pools:
80-120.
Other Surfaces:
125-150
Concrete & Tiled Pools:
200-275.
Other Surfaces:
100-225
25 – 50
To Increase
Increase output of
chlorinator. Add
chlorine. Increase
ltration time.
Add buffer or soda ash
(Sodium Carbonate)
Add Sodium
Bicarbonate Add Calcium Chloride Add Cyanuric Acid
To Decrease Add Muriatic Acid Add Muriatic Acid
or Dry Acid
Partially drain & rell
pool with lower
hardness water
to dillute
Partially drain
& rell pool to
dillute
Frequency of Testing Weekly Weekly Weekly Weekly Regularly
Table 4

Henden Heat Pump Owners Manual
12 |HENDEN INSTALLATION & OWNERS MANUAL
7. TROUBLESHOOTING
PROBLEM CAUSE(S) WHAT TO do
WATER FLOW ERROR
CHECK WATER FLOW
INSIDE HEAT PUMP
• The water flow inside the Henden
heat pump is insufficient;
• The bypass valves are in the wrong
position;
• There is no water circulation inside
the heat pump;
• The flow switch is faulty.
• Make sure that the pool pump works;
• Make sure the bypass valves are properly positioned;
• Check the pool skimmer (no obstruction).
DEFROST MODE
• The heat pump is in de-icing
mode. This is normal if outside
temperatures are low
• Wait until the end of the de-icing cycle. The heat pump will
restart automatically.
ERROR
LOW REFRIGERANT
PRESSURE
• Ventilation on the evaporator is
insufficient;
• The fan does not work;
• Refrigerant leak;
• The outside temperature is too low.
• Check the evaporator is not obstructed by pollen, grass, leaves
etc. Refer to Section 5 for safety instructions;
• Be sure there is enough free space around the Henden heat
pump. Refer to Section 2;
• Check that the fan is powered ON.
LOW PRESSURE
FAILED 3 TIMES
IN 1 HOUR
RESET THE BREAKER
• The heat pump low switch has cut
off three (3) times in the same
hour for one of the reasons above.
(code LP).
• The heat pump will not re-start after one of the protection
devices shuts it down for the third time in the same hour;
• Close the circuit breaker to reset the heat pump.
ERROR
HIGH REFRIGERANT
PRESSURE
• The flow inside the Henden heat
pump is insufficient;
• The bypass valves are in the wrong
position;
• The water exit is blocked;
• There is an obstruction in the
refrigeration circuit (piping
blocked).
• Check whether there is adequate water circulation inside;
• Check that the bypass valves are properly positioned;
• Check if there is an object obstructing the water hose.
HIGH PRESSURE
FAILED 3 TIMES
IN 1 HOUR
RESET THE BREAKER
• The heat pump high pressure
switch has cut off three (3) times
in the same hour for one of the
reasons above (code HP).
• The heat pump will not re-start after one of protection devices
shuts it down for the third time in the same hour;
• Close the circuit breaker to reset the heat pump.
NO CONNECTION • The display and main boards are
not communicating.
• Close the breaker switch and reopen it. If the problem is not
resolved, the digital control will have to be changed. In this
case, call your installer or 1300 HENDEN (1300 436 336).
DEFROST
TEMPERATURE
PROBE OPEN
• The de-icing sensor is not properly
connected or is not receiving
power.
• Call your Installer or 1300 HENDEN (1300 436 336).
DEFROST PROBE
SHORT CIRCUIT • The de-icing sensor is defective. • Call your Installer or 1300 HENDEN (1300 436 336).
WATER TEMPERATURE
PROBE OPEN
• The water temperature sensor is
not properly connected or is not
receiving power.
• Call your Installer or 1300 HENDEN (1300 436 336).
WATER TEMPERATURE
PROBE SHORT
CIRCUIT
• The water temperature sensor is
defective. • Call your Installer or 1300 HENDEN (1300 436 336).
AIR TEMPERATURE
PROBE OPEN
• The air temperature sensor is
not properly connected or is not
receiving power.
• Call your Installer or 1300 HENDEN (1300 436 336).
AIR TEMPERATURE
PROBE SHORT
CIRCUIT
• The air temperature sensor is
defective. • Call your Installer or 1300 HENDEN (1300 436 336).
The fan is functioning,
no code is displayed
and the compressor
does not start
• Electrical problem in the
compressor circuit;
• Capacitor defective;
• Compressor defective.
• Call your Installer or 1300 HENDEN (1300 436 336).

Henden Heat Pump Owners Manual
HENDEN INSTALLATION & OWNERS MANUAL |13
Before placing a service call
There is always a possibility of condensation, especially
on days with a high humidity level. If you see water near
the heat pump, there’s a good chance it comes from
condensation. To make sure it is water from condensation
you can shut the heat pump off, leaving the pool pump
running. Within a few hours, if you see that the water around
the unit is drying up, it is indicative of normal condensation.
Before calling your installer or 1300 HENDEN (1300 436
336), follow the steps below;
1. Make sure the circuit breaker or isolation switch is ON,
the fuses are functional and the heat pump is connected
properly (green light on the unit).
2. Make sure that the pool pump is running at full capacity,
has sufficient flow, and that the filter is clean.
3. Make sure that the water inlet and outlet are open and
bypass valve is closed.
4. Check whether the temperature set is higher than the
actual pool temperature.
5. Check that the plumbing is positioned in a way to enable
sufficient water flow.
6. Check that the evaporator is not obstructed by pollen,
leaves, grass, etc. (see maintenance for washing
instructions).
7. When the temperature goes down to about 7ºC, the
heat pump may switch to de-icing mode; it will then
start a cycle that stops the compressor while letting the
fan continue running. Once the cycle is complete, it will
resume normal operation.
8. Frost may appear on the evaporator during cold weather
and this is normal; however, if there is 12mm of ice or
more on the evaporator, contact Henden immediately.
If your heat pump does not operate properly after
following these steps, contact your installer or
1300 HENDEN (1300 436 336).
All replacements must be made using Henden parts to
maintain your heat pump performance, durability and
safety, as well as keeping your warranty valid.
WARNING DO NOT modify or remove
a safety device. The manufacturer
disclaims all responsibility if installation
or maintenance instructions are not
followed or if electrical or mechanical
components and/or safety devices have
been modified in any way.
8. HENDEN™REPAIR OR
REPLACEMENT GUARANTEE
Henden Guarantee Period
Parts - Three Years
Compressor - Five Years
Titanium Heat Exchanger Coil - Ten Years
Cabinet - Fifteen Years
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled
to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or
damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and
the failure does not amount to a major failure.
Should you experience any difficulties with your Henden by
Nirvana product, we suggest in the first instance that you
contact the installer of the product or call 1300 HENDEN.
Alternatively you can phone Henden. On receipt of your
claim, Henden will seek to resolve your difficulties if the
product is faulty or defective, advise you on how to have
your Henden product repaired, obtain a replacement or a
refund.
Henden does not cover normal wear or tear, loss or damage
resulting from misuse or negligent handling, improper
use for which the product was not designed or advertised,
failure to properly follow the provided installation and
operating instructions, failure to carry out maintenance,
corrosive or abrasive water or other liquid, lightning or
high voltage spikes, or unauthorised persons attempting
repairs. Where applicable, your Henden product must only
be connected to the voltage shown on the nameplate.
Henden does not cover freight or any other costs incurred
in making a claim. Please retain your receipt as proof
of purchase; you MUST provide evidence of the date of
original purchase when making a claim.
Henden shall not be liable for any loss of profits or any
consequential, indirect or special loss, damage or injury
of any kind whatsoever arising directly or indirectly from
Henden products.
Should your Henden by Nirvana product require repair or
service; contact the installer or phone the number below.
TECHNICAL AND AFTER SALES SUPPORT:
1300 HENDEN (1300 436 336)
MAILING/MANUFACTURER ADDRESS:
Davey Water Products
6 Lakeview Drive, Scoresby,
Victoria, 3179

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14 |HENDEN INSTALLATION & OWNERS MANUAL
NOTES

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HENDEN INSTALLATION & OWNERS MANUAL |15

P/N 403227-3