HIK VISION DS-3WR12C User manual

0
AC1200 Smart Dual-band WiFi Router
User Guide

WiFi Router • User Guide
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Legal Information
© 2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.
About this Manual
The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information
hereinafter are for description and explanation only. The information contained in the Manual is subject to change,
without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision
website (https://www.hikvision.com/).
Please use this Manual with the guidance and assistance of professionals trained in supporting the Product.
Trademarks
and other Hikvision’s trademarks and logos are the properties of Hikvision in various jurisdictions.
Other trademarks and logos mentioned are the properties of their respective owners.
Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS
HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED “AS IS” AND “WITH ALL FAULTS AND ERRORS”. HIKVISION
MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY
QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO
EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES,
INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA,
CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT
(INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT,
EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS.
YOU ACKNOWLEDGE THAT THE NATURE OF THE INTERNET PROVIDES FOR INHERENT SECURITY RISKS, AND HIKVISION
SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES
RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS INFECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER,
HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.
YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE
FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING
THIS PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT
LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY
RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR
PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR PRODUCTION OF CHEMICAL OR
BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR
FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATTER PREVAILS.

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Regulatory Information
FCC Information
Please take attention that changes or modification not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
FCC Compliance
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at his own expense.
FCC Conditions
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause
undesired operation.
EU Conformity Statement
This product and - if applicable - the supplied accessories too are marked with "CE" and
comply therefore with the applicable harmonized European standards listed under the
Directive 2014/30/EU, the Directive 2014/35/EU, the Directive 2011/65/EU.
Hereby, Hikvision declares that the radio equipment type Wireless Router is in compliance with
Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following
internet address: https://www.hikvision.com/europe/support/download/declaration-of-conformity/
Model
Received frequency
Transmitted frequency
Bandwidth
Transmit power
DS-3WR12C
2400-2483.5 MHz
5150-5250 MHz
2412-2472 MHz
5180-5240 MHz
2.4 GHz: 20 MHz and
40 MHz
5 GHz: 20 MHz, 40
MHz and 80 MHz
2.4 GHz:19.86 dBm
5 GHz:22.96 dBm
DS-3WR12GC
2400-2483.5 MHz
5150-5250 MHz
2.4 GHz:19.5 dBm
5 GHz:22.5 dBm
2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as
unsorted municipal waste in the European Union. For proper recycling, return this product
to your local supplier upon the purchase of equivalent new equipment, or dispose of it at
designated collection points. For more information see: www.recyclethis.info
2006/66/EC (battery directive): This product contains a battery that cannot be disposed
of as unsorted municipal waste in the European Union. See the product documentation
for specific battery information. The battery is marked with this symbol, which may include
lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the

WiFi Router • User Guide
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battery to your supplier or to a designated collection point. For more information see:
www.recyclethis.info
Industry Canada ICES-003 Compliance
This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject to
the following two conditions:
(1) this device may not cause interference, and
(2) this device must accept any interference, including interference that may cause undesired
operation of the device.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils
radioexempts de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et
(2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage
est susceptible d'en compromettre le fonctionnement.
Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce
potential radio interference to other users, the antenna type and its gain should be so chosen that
the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful
communication.
Conformément à la réglementation d'Industrie Canada, le présent émetteur radio peut
fonctionner avec une antenne d'un type et d'un gain maximal (ou inférieur) approuvé pour
l'émetteur par Industrie Canada. Dans le but de réduire les risques de brouillage radioélectrique à
l'intention des autres utilisateurs, il faut choisir le type d'antenne et son gain de sorte que la
puissance isotrope rayonnée équivalente (p.i.r.e.) ne dépasse pas l'intensité nécessaire à
l'établissement d'une communication satisfaisante.
This equipment should be installed and operated with a minimum distance 20cm between the
radiator and your body.
Cet équipement doit être installé et utilisé à une distance minimale de 20 cm entre le radiateur et
votre corps.

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Applicable Models
This guide applies to the model: DS-3WR12C, DS-3WR12GC. DS-3WR12C is used for illustrations here
unless otherwise specified.
Symbol Conventions
The symbols that may be found in this document are defined as follows.
Safety Instructions
Before operating, read the operation instructions and precautions to be taken, and follow them to
prevent accidents. The warning and danger items in other documents do not cover all the safety
precautions that must be followed. They are only supplementary information, and the installation
and maintenance personnel need to understand the basic safety precautions to be taken.
Do not use the device in a place where wireless devices are not allowed.
Please use the included power adapter.
Mains plug is used as the disconnect device and shall remain readily operable.
The power socket shall be installed near the device and easily accessible.
Operating environment: Temperature: 0℃ - 40℃; Humidity: (10% - 90%) RH, non-
condensing; Storage environment: Temperature: -40℃ - 70℃; Humidity: (5% - 90%) RH, non-
condensing.
Keep the device away from water, fire, high electric field, high magnetic field, and
inflammable and explosive items.
Unplug this device and disconnect all cables during lightning storms or when the device is
unused for long periods.
Do not use the power adapter if its plug or cord is damaged.
If such phenomena as smoke, abnormal sound, or smell appear when you use the device,
immediately stop using it and disconnect its power supply, unplug all connected cables, and
contact the after-sales service personnel.
Symbol
Description
Provides additional information to emphasize or supplement
important points of the main text.
Indicates a potentially hazardous situation, which if not avoided,
could result in equipment damage, data loss, performance
degradation, or unexpected results.
Indicates a hazard with a high level of risk, which if not avoided, will
result in death or serious injury.

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Disassembling or modifying the device or its accessories without authorization voids the
warranty, and might cause safety hazards.

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TABLE OF CONTENTS
Chapter 1 Get to know your device.............................................................................................1
Overview...............................................................................................................................................................1
Appearance........................................................................................................................................................... 1
1.2.1 LED indicator.............................................................................................................................................. 1
1.2.2 Jack, ports, and button ..............................................................................................................................2
Label...................................................................................................................................................................... 4
Chapter 2 Web UI.......................................................................................................................5
Log in to the web UI.............................................................................................................................................. 5
Log out of the web UI ........................................................................................................................................... 7
Web UI layout .......................................................................................................................................................8
Common element .................................................................................................................................................9
Chapter 3 Status.......................................................................................................................10
View internet connection status......................................................................................................................... 10
View online device information..........................................................................................................................15
View system information....................................................................................................................................16
Chapter 4 Route settings ..........................................................................................................18
Internet settings..................................................................................................................................................18
4.1.1 Overview.................................................................................................................................................. 18
4.1.2 Serve as a router ......................................................................................................................................19
4.1.3 Serve as a WiFi extender.......................................................................................................................... 26
4.1.4 Serve as an AP.......................................................................................................................................... 34
Wireless settings................................................................................................................................................. 40
4.2.1 WiFi name and password......................................................................................................................... 40
4.2.2 Guest network .........................................................................................................................................47
4.2.3 WiFi signal strength .................................................................................................................................50
4.2.4 WiFi parameters....................................................................................................................................... 51
4.2.5 Beamforming ...........................................................................................................................................53
4.2.6 WPS.......................................................................................................................................................... 54
IPv6 configuration............................................................................................................................................... 61
4.3.1 Connect to the IPv6 network of ISPs........................................................................................................ 61
4.3.2 IPv6 LAN setup ......................................................................................................................................... 70
4.3.3 IPv6 status................................................................................................................................................72
Sleeping mode ....................................................................................................................................................73
4.4.1 LED control...............................................................................................................................................73
4.4.2 WiFi schedule...........................................................................................................................................74
Chapter 5 Client management ..................................................................................................75
Access control.....................................................................................................................................................75
5.1.1 Overview.................................................................................................................................................. 75
5.1.2 Set the upload and download speed limit ...............................................................................................77
5.1.3 Add the device to the blacklist................................................................................................................. 78
5.1.4 Remove the device from the blacklist ..................................................................................................... 79
Parental control ..................................................................................................................................................80
5.2.1 Overview.................................................................................................................................................. 80
5.2.2 An example of configuring parental control............................................................................................82
Chapter 6 Advanced.................................................................................................................84

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MAC address filter ..............................................................................................................................................84
6.1.1 Overview.................................................................................................................................................. 84
6.1.2 Only allow specified device to access the internet..................................................................................85
IPTV.....................................................................................................................................................................87
6.2.1 Overview.................................................................................................................................................. 87
6.2.2 Watch IPTV program through the router................................................................................................. 88
IP-MAC binding ...................................................................................................................................................90
6.3.1 Overview.................................................................................................................................................. 90
6.3.2 Assign fixed IP addresses to LAN clients ..................................................................................................90
Port mapping ...................................................................................................................................................... 92
6.4.1 Overview.................................................................................................................................................. 92
6.4.2 Enable internet users to access LAN resources using an IP address........................................................93
DDNS...................................................................................................................................................................98
6.5.1 Overview.................................................................................................................................................. 98
6.5.2 Enable internet users to access LAN resources using a domain name .................................................... 99
DMZ host...........................................................................................................................................................104
6.6.1 Overview................................................................................................................................................104
6.6.2 Enable internet users to access LAN resources using an IP address......................................................105
UPnP .................................................................................................................................................................108
Firewall..............................................................................................................................................................109
Chapter 7 Administration .......................................................................................................110
Login password .................................................................................................................................................110
WAN parameters ..............................................................................................................................................111
7.2.1 Change the server name and service name...........................................................................................111
7.2.2 Change the MTU value...........................................................................................................................112
7.2.3 Clone WAN MAC address.......................................................................................................................113
7.2.4 Change the WAN speed .........................................................................................................................115
LAN parameters ................................................................................................................................................116
Remote web management ...............................................................................................................................118
7.4.1 Overview................................................................................................................................................118
7.4.2 Internet users access the web UI...........................................................................................................119
Date & time.......................................................................................................................................................121
Device management .........................................................................................................................................122
7.6.1 Reboot the router ..................................................................................................................................122
7.6.2 Reset the router.....................................................................................................................................123
7.6.3 Backup/restore configuration................................................................................................................125
7.6.4 Export system log...................................................................................................................................127
7.6.5 Upgrade firmware..................................................................................................................................127
7.6.6 Automatic maintenance ........................................................................................................................129
Appendix A ............................................................................................................................130
A.1 Configuring the computer to obtain an IPv4 address automatically ...............................................................130
A.1.1 Windows 10 ...........................................................................................................................................130
A.1.2 Windows 8 .............................................................................................................................................133
A.1.3 Windows 7 .............................................................................................................................................135
A.2 Default parameters..........................................................................................................................................137
A.3 Acronyms and abbreviations ...........................................................................................................................138

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Chapter 1 Get to know your device
Overview
The dual-band WiFi router works at both 2.4 GHz and 5 GHz and supports the 802.11ac Wave2
technology, realizing a dual-band concurrent wireless rate of 1167 Mbps. It supports PPPoE user
name and password migration for instant internet access, and IPv6 for a smoother internet
experience without network address translation (NAT).
The wireless rate is illustrated with DS-3WR12C as an example. The highest wireless rate differs
with product models.
Appearance
LED indicator
LED indicator description
Status
Description
Solid on
Starting up or connected to the internet
Blinking slow
No internet connection
Blinking fast for 2 minutes
Performing WPS negotiation
LED indicator

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Jack, ports, and button
Jack, ports and button description
Status
Description
Blinking fast for 3 seconds
A wired device connecting to or disconnected from the
router
Jack/port/button
Description
WPS/RST
Used for WPS negotiation or reset.
WPS: Press the button for 1 to 3 seconds, and enable the WPS
function of the WPS-enabled device within 2 minutes to establish
a WPS connection.
RST: Hold down the button for about 8 seconds and then release
it when the LED indicator blinks fast. The router is reset
successfully.
IPTV/3
10/100 Mbps auto-negotiation Ethernet port.
Used as a LAN port by default. Once the IPTV function is enabled, it
can only serve as an IPTV port to connect to a set-top box.
1,2
10/100 Mbps auto-negotiation LAN port.
Used to connect devices.
WPS/RST, IPTV/3, 2, 1, WAN, POWER

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Jack/port/button
Description
WAN
10/100 Mbps auto-negotiation WAN port
Used to connect to the external network.
POWER
Power jack
Used to power on the router (with the included power adapter).

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Label
The bottom label shows the login IP address, SSID, MAC address, serial number (SN) of the router.
See the following figure.
Label
Login address: It is the domain name used to log in to the web UI of the router.
IP Address: It is the default address used to log in to the web UI of the router.
SSID: It specifies the default WiFi name of the router.
SN: It is required if you need technical assistance.
MAC: It specifies the MAC address of the router.

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Chapter 2 Web UI
Log in to the web UI
Connect your smartphone to the WiFi network of the router, or connect your computer to a
LAN port of the router.
Connect your device to the router
Launch a web browser on the device connected to the router, and visit
http://hikvisionwifi.local.
Visit the domain name of the router
IPTV/3, 2, 1

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The following page appears.
Web UI
If the above page does not appear, try the following solutions:
Ensure that the router is powered on properly.
If you are using a computer to access the page, check whether the computer obtains an IP
address automatically. Refer to A.1 Configuring the computer to obtain an IPv4 address
automatically.
If you are using a smartphone to access the page, ensure that your cellular network is
disabled.
Reset the router and log in to the web UI of the router.

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Log out of the web UI
If you log in to the web UI of the router and perform no operation within 5 minutes, the router logs
you out automatically. You can also log out by clicking Logout in the upper right corner of the web
UI.
If there is no Logout button in the upper right corner, please set the login password first, and then
enter the web UI again, the Logout button will appear in the upper right corner.

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Web UI layout
The web UI of the router consists of two parts, including the navigation bar and the configuration
area. See the following figure.
Web UI layout
The functions and parameters shown in gray indicate that the functions are not supported or
cannot be modified.
Navigation bar and configuration area description
SN
Name
Description
Navigation bar
It is used to show the function menu of the router. Users
can select functions in the navigation bar and the
configuration appears in the configuration area.
Configuration area
It is used to modify or view your configurations.
1
2
2
1
2
2

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Common element
The common elements used on the web UI are as follows.
Common element description
Common element
Description
Save
It is used to save the current configurations and enable them to
take effect.
Cancel l
It is used to cancel the current configurations and restore the
previous settings.

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Chapter 3 Status
Log in to the web UI of the router and choose Status to enter the page. On this page, you can:
-View internet connection status
-View online device information
-View system information
View internet connection status
You can view the internet connection status on this page.
Procedures:
Launch a web browser on a device connected to the router and visit
http://hikvisionwifi.local to log in to the web UI of the router.
Navigate to Status > Connection Status.

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When the internet and the router are connected and Connected. You can access the internet. is
shown as below, the router is connected to the internet successfully and you can access the
internet through the router.
Internet connection status
When a red cross and “Disconnected” are shown between the internet and the router, and WAN
port disconnected. Please connect an Ethernet cable with Internet connectivity to the port. is
shown on the page, it indicates that the Ethernet cable is not connected properly. Please ensure
that the Ethernet cable is connected properly.
Internet connection status

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When a red cross and "Disconnected" are shown between the internet and the router, and Failed.
Please confirm your user name and password and try again. is shown on the page, it indicates that
the user name and password you entered were incorrect. Please navigate to the Internet Settings
page to try again.
Internet connection status
Please consider the following tips when entering the username and password:
Pay attention to case sensitivity, such as “Z” and “z”.
Pay attention to similar letters and numbers, such as “I” and “1”.
Ensure the completeness of account parameters, such as “[e-mail]”, rather than
“0755000513”
If the problem persists, contact your ISP.