Hisense AEH-W4E1 User manual

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HiSmart Life Home
Appliance
WiFi Instruction
Note：
Please read this instruction thoroughly before operating the appliance

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Table of Contents
Welcome.......................................................................................................................................- 3 -
SAFETY Precautions...................................................................................................................- 3 -
HiSmart Life Home Appliance System........................................................................................- 5 -
WiFi Module Performance Parameters ........................................................................................- 5 -
System Operation Requirements..................................................................................................- 6 -
A. Smartphone System Requirements..................................................................................- 6 -
B. Wireless Router requirements..........................................................................................- 6 -
C. In-Home WiFi Network Connectivity Tips .....................................................................- 7 -
D. Other Requirements and Precautions ..............................................................................- 7 -
Downloading HiSmart Life App..................................................................................................- 7 -
Method for registration and login ................................................................................................- 8 -
Method for Pairing.....................................................................................................................- 10 -
IOS Pairing.........................................................................................................................- 10 -
Android Pairing..................................................................................................................- 12 -
Instructions for General Functions.............................................................................................- 14 -
Troubleshooting the Hisense HiSmart Life App ........................................................................- 18 -

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Welcome
Welcome to the Hisense family and thank you for trusting Hisense with your purchase!
We’re happy that you chose Hisense, and we are confident that you’ll be completely
satisfied with your new Hisense Air Home Appliance for many years to come. Hisense
proudly stands behind our products and welcome your suggestions and feedback that
will help us to continue meeting your expectations. To contact us directly, please refer
the local contact information in the HiSmart Life App.
We look forward to you sharing the positive experience you’ve had with our
product and our service!
We welcome product reviews and hope you will share your Hisense experience at your
retailer’s website, or on Facebook or Twitter.
SAFETY Precautions
The Hisense HiSmart Life App is compatible with Hisense specific Home Appliance
models (Air Conditioner and Dehumidifier). The APP is not compatible with other
Hisense home appliances, or products of other brands. Please confirm the appliances
are installed correctly before use.
Notice: The App may not operate correctly if not used according to the directions
given in this instruction.
This device complies with Part 15 of the FCC rules. Operation is subject to the
following two conditions (1) this device may not cause harmful interference, and (2)
this device must accept any interference received, including interference that may cause
undesired operation.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with
Innovation,Science and Economic Development Canada’s licence-exempt RSS(s).
Operation is subject to the following two conditions:
(1) This device may not cause interference.
(2) This device must accept any interference, including interference that may cause
undesired operation of the device.
RADIATION EXPOSURE STATEMENT
This equipment complies with Canada radiation exposure limits set forth for
uncontrolled environments. This transmitter must not be co-located or operating in

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conjunction with any other antenna or transmitter.
Cet appareil comprend un ou des émetteur(s) et récepteur(s) exempts(s) de licence qui
respecte(nt) les normes CNR applicables émises par Innovation, Sciences et
Développement économique Canada.
Son utilisation est soumise aux deux conditions suivantes :
(1) L’appareil ne doit pas causer d’interférence.
(2) L’appareil doit accepter toute interférence, incluant celles qui peuvent altérer son
fonctionnement.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes:
(1) l’appareil ne doit pas produire de brouillage, et
(2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si
le brouillage est susceptible
d’en compromettre le fonctionnement.
DÉCLARATION D’IC SUR L’EXPOSITION AUX RADIATIONS:
Cet équipement est conforme aux limites d’ exposition aux radiations définies par le
Canada pour des environnements non contrôlés.
Cet émetteur ne doit pas être installéau même endroit ni utiliséavec une autre antenne
ouun autre émetteur.

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HiSmart Life Home Appliance System
The manual instructs users on the use of Hisense HiSmart Life home appliances,
including the smart WiFi module and smartphone application. A smartphone is required
to install the HiSmart Life App. Currently, tablet devices are not supported.
HiSmart System Communication Pathway
Users first install the HiSmart Life App on their smartphones, and the App sends control
instructions to the internal WiFi module inside the home appliance, via the
communication pathway shown in the above diagram. The smart appliance is then
controlled and managed via smartphone.
WiFi Module Performance Parameters
Table 1: Internal WiFi module Performance Parameters
WiFi Model AEH-W4E1
Transmission frequency 2.4GHz
Transmission power ≤19dBm
Power supply 5V/500mA
Operating temperature -20℃-80℃
Operating humidity 10%-95%RH

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System Operation Requirements
A. Smartphone System Requirements
The following are the minimum specifications needed to successfully run the HiSmart
Life app on a smartphone:
Table 2： Smartphone requirements
Terminal device Android IOS
OS Android 4.4 or higher IOS 8 or higher
Resolution 800*480 or higher 960*640 or higher
B. Wireless Router requirements
Table 3： Wireless Router requirements
Standard IEEE 802.11b/g/n
Frequency Range 2.402-2.483.5GHz
Security 128 bits WPA-PSK/WPA2-PSK
Output Power 802.11b: 11dBM(11Mbps) 802.11g: 15dBM(54Mbps)
802.11n: 11dBM(72.2Mbps)
Data Rate 802.11b: 11Mbps 802.11g: 54Mbps
802.11n: 72.2Mbps
Sensitivity 802.11b: 11Mbps 802.11g: 54Mbps
802.11n: 72.2Mbps
Number of Channels 2.4GHz:Ch1~Ch13
Modulation QPSK+OFDM
Notice:
*Please try to use a certified 2.4G wireless router.
*The wireless router requirements are a general specification.
*Depending on the environment, there might be multiple WiFi access points available.
It is important to ensure that the correct one is being used.
*A router firewall may have high security or parental controls configured, and these
settings may block some required network ports for the device.

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*The following network ports should be opened/whitelisted on your
router:80/443/53/55055/55056(Check the router’s user manual for instructions on
configuring firewalls.)
* The WiFi module does not support a new Wi-Fi certifed specifcation and non-standard
Wi-Fi certifcation type.
C. In-Home WiFi Network Connectivity Tips
*Locate the HiSmart Life home appliance as close to the wireless router as possible.
*If the WiFi signal strength is weak, the HiSmart App and WiFi module may be
disconnected depending on the Wi-Fi signal strength.
*Check that no metal objects are attached to the HiSmart appliance, or otherwise
interfering with the WiFi signal.
*Due to dynamic network connectivity request may time out. In this event, re-run the
network.
*Due to dynamic network connectivity control processes may time out, App and
product may display conflicting setting information. Reconnect to sync information.
D. Other Requirements and Precautions
* The smartphone must be connected with WiFi instead of 3G/4G when it is paired to
the HiSmart Life home appliances for the first time;
* When using the HiSmart Life Application, cellular data use may generate expenses if
the mobile phone is connected with 3G/4G data service;
* The internet connection may fail due to presence of any firewalls. If this is the case,
it’s recommended to contact your internet service provider;
* If your internet service provider requires an ID or a password to connect to the internet,
you must enter your ID or password when connecting to the internet.
Downloading HiSmart Life App
1. Please make sure that smartphone has been connected to the Internet before
downloading the App.
2. For Android smartphone users, open PLAY Store and enter HiSmart Life in the
Search bar to find the latest version. Download and install it.
3. For IOS smartphone users, open the APP Store and enter HiSmart Life in the Search
bar to find the latest version. Download and install it.
4. Or you can use your smartphone to scan the below QR code to download the App.

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QR Code for Android QR Code for iOS
Method for registration and login
(Please make sure that the smartphone has an active connection to the Internet)
After downloading the
application, install the HiSmart
Life App as directed, and then
enter the application by clicking
the desktop Icon. As shown in
picture, the users without an
account must register an
account by clicking the
“Register” and the users with an
account shall log in by directly
clicking the “Log in”;

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In “Register” interface, please fill in the relevant information，agree to 《HiSmart Life
Terms of service》,then click Send activation email. The system will send a registration
code to the user’s registered e-mailbox, the user then submits the code and activates the
account thru the interface shown.
If the password is forgotten,
click “Forgot password”, then
input your Email address and
click “Send an email”, in the
next interface , input your
“Verification code”,“new
password”, “Confirm your new
password”, at last click
“Confirm”.

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Method for Pairing
Before pairing your device, please make sure your device is connected to the Internet
through a wireless router. The smartphone and the appliance can not be paired through
3G/4G cellular data service.
For a Dehumidifier: press "mode" and "fan" button at the same time and the buzzer will
sound 3 times, wait until the display shows "P2";
For a Portable AC: click "SWING" button 6 times on the remote and the buzzer will
sound 5 times , wait until the display shows "77";
For an Air conditioner, press Horizon Airflow button 6 times on the remote and the
buzzer will sound 5 times, wait until the display shows "77". Or press the "Sleep" button
8 times in the wire remote controller, you can pair after hearing the air conditioning
distribution network tone.
Notice:
1. The three smart home appliances mentioned above only support one user to carry out
Pairing. If other users want to check or control the state of these HiSmart home
appliances, they need to get authorization of the first pairing user. Please check the
section “share” for specific operation methods.
2. The initial paired user will lose connection if another user conducts the above
operation forcibly and carries out the pairing successfully.
IOS Pairing
(Please make sure that the smartphone
has been connected to the Internet by
wireless router)
After logging in the account, users can click
“Add device” or click the upper right corner
“+” to add smart home appliances. Then
select the appliance type you want to pair.
Tips:
The app will ask you “Allow HiSmart Life to
access your location?” Please select “Always
Allow”.

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The left picture is preparation
interface, user follow the tips
to make settings. Then select
“Next”. The right picture
instructs users how to connect
device.
Step 1：After click “Set WiFi”,
user should open the WiFi
settings on your iphone or
tablet and select the network
which contain "HiSmart-xx-
xxxx" in the name.
After successfully connecting
to the device, please return to
HiSmart app manually. Step 2:
please select the wireless
network to join and enter the
password of your wireless
router, please wait until the
pairing is complete.

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Android Pairing
(Please make sure that the smartphone has been connected to the Internet through
a wireless router)
After logging in the account,
the user can click “Add device”
or click the upper right corner
“+” to add smart home
appliances. Then select the
appliance type you want to pair.
The left picture is preparation
interface, user follows the tips
to make settings. Then select
“Next”. Step 1：in the right
picture select the network
which contain "HiSmart-xx-
xxxx" in the name, then click
Next in the upper right corner.
Tips:
The app will ask you “Apply for permission HiSmart Life?” Please select “OK”. And also
ask you “Allow HiSmart Life to access this device’s location？” Please select “Allow”.

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Step 2: Please wait until the
wireless router list appears,
please select the wireless
network to join and enter the
password of your wireless
router, please wait until the
pairing is completed.
Tips:
During the pairing process, if the following popup window appears, please select “CONNECT”

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Instructions for General Functions
There are three parts in the bottom of main interface.
The first one is “Device”, in this part, it shows all
devices and the device is in which room. User can
click the device into the device control interface.
Users can also manage rooms, including creating
rooms and managing rooms.
The second one is “Intelligence”, in this part,
users can make some advanced settings, such as
favorite settings, timer and scene linkage.
Users can click “Add” or the upper right corner “+” to create Intelligence settings. In
the below, firstly, users need to give the intelligence setting a name and select an icon
for it. Secondly, set conditions and results separately. There are three conditions:

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Manual Execution, Timer and Device
Manual Execution: Favorite function, for air conditioner, users can set power on/off,
mode, temp and fan speed at once; for dehumidifier, users can set power on/off, mode,
humidity and fan speed at once.
Timer: Weekly timer function, users can set 7*24 timer for their devices.
Device:Linkage function, users can set the room temp conditions or room humidity
condition from devices, when the condition is reached, control the device switch. For
example, when the temp/humidity is higher or lower than a specified value, then make
the device on or off.
The last one is “Profile”, in this part, users can make
some general settings and management.
--Message center: Device fault information.
--Device management: Check or change device settings.
Share management: Check the sharing status.
--Demo mode: Experience device operation.
--Setting: General settings.

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Personal center：
--Head portrait: Add or change user’s head portrait.
--Email: Check register email.
--User name: Check or change user name.
--Change login password: Change a new password.
--Delete account: Users can delete their account, at the
same time, all the information about users will be deleted.
Device setting:
--Displayed on the main page: Select whether the device
is visible on the main interface.
--Device name: Check or change device name.
--Device location: Check or change device location.
--Share device: Share the device to other account.
--Device ID: Mac address of device.
--Delete device: Unpairing the device.

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Setting:
--Push Message: The switch of fault push.
--Disclaimer: Privacy Policy.
--Language selection: Language setting.
--Share app: Share the download link of app.
--About WIFI module: Brief introduction of wifi module.
--Version information : Application version.
--Clear cache: Clear cache information.

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Troubleshooting the Hisense HiSmart Life App
Check possible causes and solutions:
Issue Possible Cause Solution
Cannot log into the
account
Mobile phone WiFi is
disabled Enable WiFi
Wireless router cannot
be connected to the
Internet
Contact your local
Internet Service Provider
(ISP)
Account password is
wrong re-enter password
The account isn’t
active
Check whether the code in
registered mailbox has
been used
Password cannot be reset
through the “Forgot
password?” function in
login interface
The account will be
frozen for 30 minutes if
the user fails to login to
the account after 5
attempts
Reset the password after
30 minutes
Cannot register to
become a member
The account name or
password is wrong Please follow the prompt
Incorrect e-mail
format Register by correct e-mail format
Can’t receive a code
from hisense to active
account
*Please find hisense email
in your Mail garbage box
or other box;
*Contact local service for
help
Home appliance cannot
be paired with the App
Home appliance is not
powered on Power “On” the home appliance
Wireless
communication signals
are weak because the
wireless router is out of
range
Adjust location of wireless
router or the appliance
Wireless network
cannot be connected to
the Internet
Contact your local
Internet Service Provider
(ISP)
For Dehumidifier: press
"mode" and "fan" button
at the same time and the

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The appliance is not in
“Pair” mode.
buzzer will sound 3 times,
wait until the display
shows "P2";
For Portable AC: click the
Vertical Airflow button 6
times on the remote and
the buzzer will sound 5
times , wait until the
display shows "77";
For an Air conditioner,
press Horizon Airflow
button 6 times on the
remote and the buzzer will
sound 5 times, wait until
the display shows "77". Or
press the "Sleep" button 8
times in the wire remote
controller, you can pair
after hearing the air
conditioning distribution
network tone.
APP works abnormally Close WiFi of smartphone
and then re-open it
Restart the smartphone
Incorrect password Input correct password of
wireless router
Home appliance
operates abnormally
Power “Off” home
appliance for 10 seconds
and then restart it
Wrong location
selection
The app will ask you
“Allow HiSmart Life to
access your location?”
Please select “Always
Allow”.
The home appliance is
offline all the time
The home appliance is
not powered on Power “On” the home appliance
The wireless router
cannot be connected to
the Internet normally
Contact your local
Internet Service Provider
(ISP)
The wireless router is
out of range, or the
signal is weak.
Adjust the location of
wireless router or of the
appliance.

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The home appliance
operates abnormally
Power “Off” the home
appliance for 10 seconds
and then restart it
App communication is
abnormal
Restart the App, or dis-
able and re-enable WiFi
on the smartphone
Pairing the device
again Follow the instruction to pair the device again
The appliance doesn’t
respond to remote
control
The home appliance is
not powered on Power “On” the home appliance
The wireless router is
not powered on Power “On” the wireless router
The Wireless router
supporting the home
appliance cannot
connect to Internet
normally
Contact your local
Internet Service Provider
(ISP)
Wireless router is out
of range, or the signal
is weak
Adjust location of wireless
router or the appliance
The home appliance
operates abnormally
Power "Off” the home
appliance for 10 seconds
and then restart it
App communication is
abnormal
Restart the App, or dis-
able and re-enable the
WiFi on the smartphone
Pairing the device
again Follow the instruction to pair the device again
Cannot un-pair the
appliance from the
smart phone
Application operates
abnormally
Restart the Application or
smartphone and try again
The communication is
timeout Please try to unpair the appliance another time
The App closes
unexpectedly
The smartphone app
suddenly shuts down
due to memory
limitations of the
smartphone.
Close any unnecessary
apps that may be running
in the background before
using HiSmart Life app
Due to a network error
or server load, the
connection is unstable.
Try to log in again at a
later time.