Troubleshooting Tips
Are your devices listed in your app?
Are your devices communicating with Security Shuttle?
Do you need to reset your camera?
• If your devices don’t connect to Security Shuttle, they might be too far away. Take them to a location that’s closer to
Security Shuttle and try again.
• If they do connect, you’ll know the range of your device and where to install a range extender.
• Alternatively, you can move Security Shuttle closer to your device.
• If your devices still don’t communicate with Security Shuttle, even when they’re in the same room, navigate to >
Device Management > +on the Home8 app to add your devices again.
If you’re having trouble installing your devices, see if they’re listed in your Home8 app:
• Navigate to > Device Management to see if all your devices are listed
• Tap +next to the device category and follow the on-screen instructions to add any missing devices
If your camera isn’t communicating with Security Shuttle, your app may ask you to reset your camera.
• Locate the pinhole on the left side of the camera
• Insert a pin and hold for 3-5 seconds until you hear a beep
• Return to the app and follow the onscreen instructions
Need help installing your Home8 system?
Call 1-844-800-6482, Mon-Fri 9am-5pm, Pacific.
LiveChat us at http://www.home8alarm.com/faq/
Email to support@home8alarm.com
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