HP X27i Manual

Maintenance and Service Guide
X27i model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

© Copyright 2022 HP Development
Company, L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark
owned by its proprietor and used by HP
Inc. under license. NVIDIA is a trademark
and/or registered trademark of NVIDIA
Corporation in the U.S. and other
countries. USB Type-C and USB-C are
registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned
by the Video Electronics Standards
Association (VESA) in the United States
and other countries.
The information contained herein is
subject to change without notice. The
only warranties for HP products and
services are set forth in the express
warranty statements accompanying such
products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable
for technical or editorial errors or
omissions contained herein.
First Edition: February 2022
Document Part Number:
L77052-X27i-MSG-V1
Assembly part number: L77052-001
Product notice
Only trained service personnel familiar
with this product should service it. Before
performing any maintenance or service,
be sure to read “Important Safety
Information”

1
Table of Contents
1 Getting started............................................................................................................................................................................2
Important safety information ........................................................................................................................................................... 2
Important service information and precautions.......................................................................................................................... 3
RoHS (2002/95/EC) requirements................................................................................................................................................. 3
General descriptions.......................................................................................................................................................................... 4
Firmware updates............................................................................................................................................................................... 4
Before returning the repaired product to the customer .......................................................................................................... 4
2 Monitor features ........................................................................................................................................................................5
Features ................................................................................................................................................................................................ 5
Front components............................................................................................................................................................................... 6
Rear components ............................................................................................................................................................................... 7
Locating the serial number and product number...................................................................................................................... 8
3 Illustrated parts catalog ..........................................................................................................................................................9
How to order parts............................................................................................................................................................................10
4 Removal and replacement procedures.......................................................................................................................... 11
Preparation for disassembly .........................................................................................................................................................11
Rear Cover..........................................................................................................................................................................................12
Power board.......................................................................................................................................................................................15
Connector repair ...............................................................................................................................................................................19
Audio Connector repair- M590 ........................................................................................................................................20
HDMI Connector repair- J5...............................................................................................................................................21
DP Connector repair- J3....................................................................................................................................................22
Stick Gasket on the Shielding..........................................................................................................................................23
Function test.......................................................................................................................................................................................24
Support and troubleshooting.........................................................................................................................................................25
Index.....................................................................................................................................................................................................26

2
1 Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to
service personnel. The cautions and notes are not exhaustive. Proper service methods are important to
the safe, reliable operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of
performing service operations. Service engineers should have prior repair knowledge and experience as
well as appropriate training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety
requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product
unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it
is disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD).
Follow ESD safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the
procedures and precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service
or maintenance for it. Before performing any service or maintenance, personnel must read the important
safety information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor
to prevent component damage.

3
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users
should not perform these procedures.
●Please note during servicing that the primary side is the high voltage area.
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM
and location.
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the
near pin.
●Do not get the board wet. Water and moisture can cause a short circuit that causes
malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and
comply with the applicable regulations for repairers of electrical equipment in the Member States
where the repairer operates. Reference to an official registration system as professional repairer,
where such a system exists in the Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs,
regardless of whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a
legal requirement by the EU (European Union) for the global electronics industry sold in the EU and
other countries. Any electrical and electronics products launched in the market after June 2006 should
meet this RoHS requirement. Products launched in the market before June 2006 are not required to be
compliant with RoHS parts. If the original parts are not RoHS complaint, the replacement parts can be
non-ROHS complaint. If the original parts are RoHS compliant, the replacement parts MUST be RoHS
complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before
replacement.

4
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service
Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor
does not need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to
operate without the potential of electrical shock. Do not use a line isolation transformer during this
check.
Measurements that are not within specified limits present a possible shock hazard. You must check and
repair the product before returning it to the customer.

5
2 Monitor features
This chapter provides an overview of the monitor’s features.
Features
Depending on the model, your monitor might include the following features:
68.6 cm (27.0 inch) diagonal viewable screen area with 2560 ×1440 resolution
Antiglare panel with an LED backlight
Wide viewing angle to allow viewing from a sitting or standing position, or when moving from
side to side
Tilt capability
Pivot capability to rotate the monitor head from landscape to portrait mode
Swivel and height adjustment capabilities
Removable stand for flexible monitor head mounting solutions
One DisplayPort™video input (cable not provided)
One HDMI (High-Definition Multimedia Interface) video input (cable provided)
Plug and Play capability, if supported by your operating system
Security cable slot provision on rear of monitor for optional security cable
On-screen display (OSD) adjustments in several languages for easy setup and screen
optimization
HP Display Assistant software for adjusting monitor settings and enabling the theft deterrent
features
HDCP (High-bandwidth Digital Content Protection) copy protection on all digital inputs
Energy saver feature to meet requirements for reduced power consumption
NOTE: For safety and regulatory information, refer to the Product Notices provided in your
documentation kit. To access the latest user guides or manuals for your product, go to
http://www.hp.com/support and follow the instructions to find your product. Then select Manuals.

6
Front components
To identify the components on the front of the monitor, use this illustration and table.
Table 1-1: Front components and their descriptions
Component
Function
1 Menu button Press to open the OSD menu, select a menu
item from the OSD, or close the OSD menu.
When the OSD menu is open, the Menu light
turns on.
2
OSD buttons
(assignable)
When the OSD menu is open, press the buttons
to navigate through the menu. The function light
icons indicate the default button functions.
3 Power button Turns the monitor on or off.

7
Rear components
To identify the components on the rear of the monitor, use this illustration and table.
Table 1-2: Rear components and their descriptions
Component
Function
1 Power connector Connects the power cord.
2 Audio-out (headphone) jack
Connects optional powered stereo speakers,
headphones, earbuds, or a television audio
cable.
CAUTION: To reduce the risk of personal
injury, adjust the volume before using
headphones or earbuds. For additional safety
information, see the Product Notices provided
in your documentation kit.
3 HDMI port Connects the HDMI cable to a source device
such as a computer or game console.
4 DisplayPort connector Connects the DisplayPort cable to a source
device such as a computer or game console.
5 Security cable slot Connects an optional security cable.

8
Locating the serial number and product number
The serial number and product number are located on a label on the back of display. You may need
these numbers when contacting HP about the monitor model.
Note: You may need to partially pivot the display head to read the label.
For worldwide models (except India):
Spec label
For India:
Spec label

9
3 Illustrated parts catalog
To identify the monitor major components, use this illustration and table.
Table 2-1:
Monitor major components and their descriptions
Item Description Qty
1 ASSY MF X27i 1
2 BTN ABS 1
3
AMBIENT LENS
1
4 PCBA CTRL BD 1
5 PCBA LENS BD 1
6 PANEL 1
7 PCBA IF BD 1
8 PCBA SPS 1
9
SHIELDING
1
10 ASSY RC X27i 1
11 ASSY CLMN X27i 1
12 ASSY BASE X27i 1
1
2
3
9
4
5
6
7
8
10
11
12

10
How to order parts
The HP authorized repair center can purchase power board from HP.
Power board:
Description
HP Spares Part
Number
Manufacturer Part Number
SPS-IPS x27i 5E.4NT02.001
N16671-001
5E.4NT02.001
Capacitors and connectors available for purchase from EU distributor
•Farnell: Farnell UK - Electronic Components Distributor
•RS Component: Capacitors | RS Components (rs-online.com)
Capacitors by distributor:
Component Description Location Component
Distributor
Distributor
Part Number
Capacitor 470 µF 10*12.5 10K
C707 C708
C709
Farnell
25ZLH470MEFC10X12.5
Capacitor 470 µF 10*12.5 10K
RS
25ZLH470MEFC10X12.5
Connectors by distributor:
Component Description
Location
Identifier
Component
Distributor
Part number of Manufacturer/
Distributor
DisplayPort (DP) J3
Farnell
RS
Molex SD
-47272-0024
HDMI J5
Farnell
RS
Molex 2086581001
Audio M590
Farnell
STX
-3120-5B
Gasket by distributor:
Component Description
Location
Identifier
Component
Distributor
Part number of Manufacturer/
Distributor
Gasket for DP and HDMI SHD
Farnell
3021717
Specification:
Gasket, EMI Shielding, 17 mm Width, 17 mm Height, 1 m Length, 80 dB
To replace DP or HDMI, must need a gasket stick on shielding.
NOTE: The connector may need to be modified to meet functionality, regulatory and safety requirements if it
is not an exact match.
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow
the on-screen instructions.
Internal and External Power Supplies are available for purchase from the following EU distributor:
EET https://www.eetgroup.com/en-eu/

11
4 Removal and replacement procedures
Adherence to these procedures and precautions is essential for proper service.
Preparation for disassembly
Use this information to properly prepare to disassemble and reassemble the monitor.
Use this information to properly prepare to disassemble and reassemble the monitor.
1) Clean the room for disassembly.
2) Identify the disassembly area.
3) Check the position that the monitors are to be placed along with the number of monitors. Prepare the
area for material flow according to the disassembly layout.
4) Be sure to have the following equipment and materials:
•Press fixture
•Working table
•Screwdriver
•Knife
•Gloves
•Cleaning cloth
•ESD protection
•Scraper bar in the following dimensions:

12
Disassembly procedure
Rear Cover
item
picture
Operation
Tool
Notes
1 1. Unlock 4 screws Screw-
driver
11.0±1.0
Kg
2
Disassemble the RC from
the monitor, notice the
disassembly order:
1. Unlock 1 screw
1.Disassemble the Bottom
part
2.Disassemble the Right part
3. Remove RC from panel.
4.5±0.5K
g
3
1. Remove Al-tape from
SHD
2. Remove tape from lamp
wire
3. Remove lamp wire from
Power BD

13
4
1. Remove lamp wire from
panel
2. Remove Lens cable
from panel
3. Disassemble Lens BD
from MF
4. Remove Lens cable
from Lens BD
5. Remove Ctrl cable from
panel
6. Disassemble Ctrl BD
from MF
7. Remove CTRL cable
from CTRL BD
5
1. Remove 2 conduct tape
from SHD
2. Disassemble SHD from
panel
3. Unlock 9 screws
Screw-
driver
6.5-
7.5Kg
6
1. Remove 4 FFC cable
from panel
7
1. Disassemble MF from
panel
2. Remove 2 mylar from
panel
SPS BD IF BD
Remove 2 mylar
IF BD

14
8
1. Unlock 7 screws
2. Disassemble IF BD and
SPS BD from SHD
3. Remove power wire
from IF BD
Screw-
driver 7±1Kg
1. Remove 4 LVDS wire
from IF BD
IF BD
IF BD

15
Power board
•The power board part number is 5E.4NT02.001.
•This board is a direct replacement for 5E.4NT02.001
•Locate PN on the red frame as follow image.
IMPORTANT:
•Repairing must operate by professional repairers in HP repair center, not applicable
for end user
•The primary side is the high voltage area, please take care when repair (Front and
Back view)
•After repaired, must check PSU function is ordinary
Power Board

16
Power board
Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period.
.
IMPORTANT:
•Repairing must operate by professional repairers (Note) in repair center, not applicable for
end user
•The primary side is the high voltage area, please take care when repair (Front and Back
view)
•Electrostatic protection is required when component replacement is required.
•The monitor meets ROHS, please use Lead-free solder wire for soldering.
•If capacitor need change, please check polarity match PCB print.
•If capacitor need to replace, must check specification and part number whether match the
BOM and location.
•If capacitor need to replace, please insert new parts carefully because the near pin may
cause short circuit by inappropriate operate.
•DO NOT allow any liquid on the board. Water and moisture may cause short-circuit to the
electronic components and lead to malfunctions.
•The fusion point of Lead-Free solder is requested. Repairing with conventional lead wire may
cause damage.
•Work quickly to avoid overheating the circuit board as soon as you confirm the steady
soldering condition.
•Keep the soldering iron tip clean and well tinned and when replacing parts.
•A close inspection of the circuit board revealed look in good condition.
•After repaired, must do function test to check PSU function is ordinary.
Note: (The requirement of professional repairers’ regulation by ERP lot5)
(1) The professional repairer has the technical competence to repair electronic displays and
complies with the applicable regulations for repairers of electrical equipment in the Member
States where it operates. Reference to an official registration system as professional repairer,
where such system exists in the Member States concerned, shall be accepted as proof of
compliance with this point.
(2) The professional repairer is covered by insurance covering liabilities resulting from its activity,
regardless of whether this is required by the Member State.

17
Repair Process:
When EL capacitors damage or explode, it may lose function and cause product no work.
The C707, C708 and C709 locations are identified below:
1) You must disconnect the power cord from the power source before opening the monitor to
prevent component damage.
2) Use Multimeter measure whether EL capacitors still have charge. Before repairing must
discharging it.
C605/ C801/ C703/ C708/C707/C709 in following picture need to discharging.
C708
C707
C709
C801
C703
C605
C708
C707
C709
Power Board
Power board

18
3) Lift capacitors from the PCB.
4) Place new component on the location, and must check polarity match PCB print.
5) After repaired, please double check whether polarity match PCB print, solder empty and
unnecessary solder after soldering must remove.
Power Board