HP OMEN 27k Manual

Maintenance and Service Guide
OMEN 27k model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.

© Copyright 2023 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro
Devices, Inc. Bluetooth is a trademark owned
by its proprietor and used by HP Inc. under
license. NVIDIA is a trademark and/or
registered trademark of NVIDIA Corporation
in the U.S. and other countries. USB Type-C
and USB-C are registered trademarks of USB
Implementers Forum. DisplayPort and the
DisplayPort logo are trademarks owned by the
Video Electronics Standards Association
(VESA) in the United States and other
countries.
The information contained herein is subject to
change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: Mar. 2023
Document Part Number: N31082-OMEN 27k-
MSG-V1
Assembly part number: N31082-001
Product notice
Only trained service personnel familiar with this
product should service it. Before performing any
maintenance or service, be sure to read
“Important Safety Information”.

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Table of Contents
1Getting started............................................................................................................................................................................................... 2
Important safety information ............................................................................................................................................................... 2
Important service information and precautions.................................................................................................................................. 2
RoHS (2002/95/EC) requirements...................................................................................................................................................... 3
General descriptions .............................................................................................................................................................................. 3
Firmware updates................................................................................................................................................................................... 3
Before returning the repaired product to the customer.................................................................................................................... 3
2Monitor features ............................................................................................................................................................................................ 4
Features.................................................................................................................................................................................................... 4
Locating the serial number and product number............................................................................................................................... 7
3Illustrated parts catalog................................................................................................................................................................................. 8
How to order parts...............................................................................................................................................................................10
4Removal and replacement procedures...................................................................................................................................................... 11
Preparation for disassembly................................................................................................................................................................11
Rear Cover............................................................................................................................................................................................. 12
Power board..........................................................................................................................................................................................16
Connector repair...................................................................................................................................................................................17
HDMI 1 connector CN502 ................................................................................................................................................... 19
HDMI 2 connector CN501 ................................................................................................................................................... 20
DP connector CN503.............................................................................................................................................................21
USB Type-C connector CN701 ............................................................................................................................................22
USB UP connector CN702....................................................................................................................................................22
USB1 connector CN703.........................................................................................................................................................23
USB 2 connector CN704 .......................................................................................................................................................23
Phone Jack connector CN601...............................................................................................................................................24
Function test .........................................................................................................................................................................................25
Function test .........................................................................................................................................................................................25
Support and troubleshooting..............................................................................................................................................................26
Index ......................................................................................................................................................................................................27

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1Getting started
Read this chapter to learn about safety information and where to find additional HP resources.
Important safety information
Carefully read the cautions and notes within this document to minimize the risk of personal injury to service
personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable
operation of equipment. Improper service methods can damage equipment.
The service procedures recommended and described in this service manual provide effective methods of performing
service operations. Service engineers should have prior repair knowledge and experience as well as appropriate
training for the product before performing service procedures.
●Be sure your working environment is dry and clean and meets all government safety requirements.
●Be sure that other persons are safe while you are servicing the product.
●Do not perform any action that can cause a hazard to the customer or make the product unsafe.
●Use proper safety devices to ensure your personal safety.
●Always use approved tools and test equipment for servicing.
●Never assume the product’s power is disconnected from the main power supply. Check that it is
disconnected before opening the product’s cabinet.
●Modules containing electrical components are sensitive to electrostatic discharge (ESD). Follow ESD
safety procedures while handling these parts.
●Some products contain more than one battery. Do not disassemble or expose a battery to high
temperatures, such as throwing into fire, or the battery may explode.
●Refer to government requirements for battery recycling or disposal.
This information provides general service information for the monitor. Adherence to the procedures and
precautions is essential for proper service.
IMPORTANT: Only trained service personnel who are familiar with this HP product should perform service or
maintenance for it. Before performing any service or maintenance, personnel must read the important safety
information.
IMPORTANT: You must disconnect the power cord from the power source before opening the monitor to
prevent component damage.
Important service information and precautions
●Repair must be performed by professional service technicians in a repair center. End users should not
perform these procedures.
●Please note during servicing that the primary side is the high voltage area.
●This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering.
●If you must change a capacitor, be sure to match the polarity as printed on the PCB.
●If you must replace a capacitor, make sure the specification and part number match the BOM and
location.
●If you must replace a capacitor, insert new parts carefully to avoid a short circuit caused by the near pin.

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●Do not get the board wet. Water and moisture can cause a short circuit that causes malfunctions.
●To avoid damage, be sure to use lead-free solder.
●When soldering, work quickly to avoid overheating the circuit board.
●Keep the soldering iron tip clean and well tinned when replacing parts.
●After repair, perform a close inspection of the circuit board to confirm it is in good condition.
●After repair, perform a function test to confirm the power supply is working properly.
ERP Lot5 requirement
1. A professional repairer must have the technical competence to repair electronic displays and comply with
the applicable regulations for repairers of electrical equipment in the Member States where the repairer
operates. Reference to an official registration system as professional repairer, where such a system exists in the
Member States, shall be accepted as proof of compliance.
2. A professional repairer must have insurance that covers liabilities resulting from repairs, regardless of
whether required by the Member State.
RoHS (2002/95/EC) requirements
Applied to all countries that require RoHS.
The RoHS (Restriction of Hazardous Substance in Electrical and Electronic Equipment Directive) is a legal
requirement by the EU (European Union) for the global electronics industry sold in the EU and other countries.
Any electrical and electronics products launched in the market after June 2006 should meet this RoHS
requirement. Products launched in the market before June 2006 are not required to be compliant with RoHS parts.
If the original parts are not RoHS complaint, the replacement parts can be non-ROHS complaint. If the original
parts are RoHS compliant, the replacement parts MUST be RoHS complaint.
If product service or maintenance requires replacing parts, confirm the RoHS requirement before replacement.
General descriptions
This manual contains general information. There are two levels of service:
Level 1: Cosmetic/appearance/alignment service
Level 2: Circuit board or standard parts replacement
Firmware updates
Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not
need a firmware update.
Before returning the repaired product to the customer
Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without
the potential of electrical shock. Do not use a line isolation transformer during this check.
Measurements that are not within specified limits present a possible shock hazard. You must check and repair the
product before returning it to the customer.

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2Monitor features
This chapter provides an overview of the monitor’s features.
Features
Depending on the model, your monitor might include the following features:
Display features
●68.6 cm, 27-in screen with 3840 × 2160 resolution, plus full-screen support for lower resolutions;
includes custom scaling for maximum image size while preserving original aspect ratio
●Liquid crystal display (LCD) with active matrix and in-plane switching (IPS)
●VA panel technology (select models)
●Wide color gamut to provide coverage of sRGB/DCI-P3 color spaces
●Nonglare panel with an LED backlight
●Wide viewing angle to allow viewing from a sitting or standing position, or moving from side to side
●Tilt, swivel, and height adjustment capabilities
●Pivot capability to rotate the monitor head from landscape to portrait orientation (select models)
●Dual Picture in Picture (PiP) and Picture beside Picture (PbP) functionality to enable the DisplayPort™ and High-Definition
Multimedia Interface® (HDMI) inputs to be viewed in each half of the screen (select models)
●On-screen display (OSD) adjustments in several languages for easy setup and screen optimization
●Keyboard Video Mouse (KVM) button for selecting the source device for the monitor (select models)
●Energy saver feature to meet requirements for reduced power consumption
●Cable management feature for placement of cables and cords Connectors
●DisplayPort video input (cable included)
●HDMI video input
●Audio-out (headphone) jack
●USB hub with one USB Type-B port (select models) that connects to the computer (upstream) and two USB ports that connect
to USB devices (downstream)
●USB hub with one USB Type-C® port (select models) that connects to the computer (upstream) and two USB ports that
connect to USB devices (downstream)
●USB Type-B–to–USB Type-A cable (select models)
●USB Type-C-to-USB Type-C cable (select models)

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●HDMI 2.1 cable (select models)
●Plug and Play capability, if supported by your operating system
Monitor stand
●Removable stand for flexible monitor head mounting solutions
●HP Quick Release 2 device to attach the monitor head to the stand with a simple click, and then
remove it with the convenient sliding tab release
●VESA® mounting bracket for attaching the monitor head to a wall-mount device or swing arm
●VESA mounting capability (100 ×100 mm) for attaching the monitor to a swing arm mount
●Support for a mounting bracket to attach the monitor to a workstation
NOTE:
NOTE: To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product.
Then select Manuals.

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Rear components
To identify the components on the rear of the monitor, use this illustration and table.
Rear components and their descriptions
Component
Description
(1)
Power button
Turns the monitor on or off.
(2)
OSD control
Adjusts settings in the OSD menu.
(3)
KVM (keyboard video mouse)
switch (select models)
Selects one of two computers or source devices to display on the monitor.
(4)
Power connector
Connects the power cord to the monitor.
(5)
HDMI 1 (2.0)
HDMI2(2.1)
Connect the HDMI cable to a source device such as a computer or game console
(6)
DisplayPort connector
Connects the DisplayPort cable to a source device such as a computer or game console.
(7)
USB Type-C port (upstream)/
DisplayPort connector (select
models)
Connects a USB Type-C cable to a source device such as a computer or game console
Enables the USB Type-A ports to perform their functions. Provides
DisplayPort video output (select models).
(8)
USB Type-B upstream port (select
models)
Connects a USB cable to a source device such as a computer or game console.
Enables the USB Type-A ports to perform their functions.
(9)
USB downstream ports
)
Connect USB devices.
NOTE: The port identified with a keyboard icon is the dedicated port for the KVM
keyboard connection.
(10)
Audio-out (headphone) jack
Connects optional powered stereo speakers, headphones, earbuds, or a television audio cable.
Caution: To reduce the risk of personal injury, adjust the volume before
using headphones or earbuds.

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Locating the serial number and product number
Depending on the product, the serial number and product number are located on a label on the rear of
r or on a label under the front bezel of the monitor head. You might need these numbers when
contacting HP for support.
Label

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3Illustrated parts catalog
To identify the monitor major components, use this illustration and table.
Item
Description
Qty
1
PANEL
1
2
MIDDLE_FRAME
1
3
SPEAKER 3W
1
4
SCREW M3 4
13
5
INSULATING SHEET 240.2*168*10mm
1
6
SCREW D3 6
9
7
CONVERTER BOARD
1
8
ADAPTER BOARD NA
1
9
MAIN BOARD
1
10
MAINFRAME
1
11
CONNECTOR BOARD
1
12
SCREW Q2 3.4
2