i-mobile Hitz 11 User manual

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1. Receiver 8. Keypads
2. LCD 9. Headset port
3. Main menu key 10. USB Jack
4. Call 2 key (SIM 2 card) 11. Antenna
5. Call 1 key (SIM 1 card) 12. Camera lens
6. Back key 13. Flashlight
7. Power on/off key 14. Speaker
Thank you for purchasing this smart phone.
To guarantee your smart phone works properly, please
follow the instructions in this manual to prevent any
possible incidents or malfunctions.
Follow all safety warnings to avoid injury or property
damage.
Screen displays and illustrations in this user’s manual
are designed to help you operate your smart phone to
its optimum performance.
We continuously strive to improve our products.
Therefore, we reserve the rights to revise this user
manual or withdraw it at any time without prior notice.
Welcome Phone layout
Phone overview
Keys and Parts
The mobile phone is a Dual SIM mobile phone allowing
you to use two SIM Cards.
1. Switch off the mobile phone and remove the rear
cover and battery.
2. Insert the SIM card correctly in the SIM slot(s) as
shown below.
3. Finally, insert the battery and replace the rear cover
of the mobile phone.
Brief intro to the phone
Icons on the main screen
On the topmost part of the screen, the following icons
could be seen:
• Just choose the Left Soft key to dial the contacts
listed in Call log.
7. Call volume
While engaged in a call, press the Right or Left Navigation
key to decrease or increase the volume.
8. Answer a call
When you receive an incoming call, please press call
1 key or call 2 key to answer the call. Or press power
on/off key to reject the call.
9. Speed dial
This mobile phone provides 8 shortcut numbers (i.e.2-9
number keys) which can be preset with a phonebook
number on each number. Enter Menu Phonebook,
and press main menu key, enter “Options”, scroll down
to Phonebook settings, and then set Speed dial On
and set numbers. While on standby mode, press any of
the number from 2 to 9 in idle mode to make a speed
dial call.
10. Latest calls
The device can store 20 latest calls, including dialed,
received and missed calls. Just choose the SIM1 voice
call or SIM 2 voice call to dial the contacts listed in
Call logs.
11. Options during call
While engaged in a call, you can tap “Option” to enter
Icons Indicates
SIM 1Network signal strength
SIM 2 Network signal strength
USB is connected
New message
Alarm clock is active
Missed call
Earphone is inserted
Song is playing
Ring
Vibrate
Bluetooth is activated
Battery indicator
Ring and vibrate
Vibrate then ring
Basic operation
1. Switch on
Once you installed your SIM card, battery, and Micro
SD card, long press the Power on/off key for few
seconds to turn on the mobile phone.
2. Switch off
Press the Power on/off key for few seconds to turn
off the phone.
3. Flashlight
In the idle screen, long press Center OK Key to switch
on or off the flashlight.
4. Send a text message
Press Messaging write message Text message,
enter number to send the message to the desired contact.
5. Send a multimedia message
Press Messaging write message Multimedia
message, enter number to send the message to the
desired contact; a multimedia message contains pictures,
short videos, music pieces, etc.
6. Make a call
• Go to Main Menu Phonebook and then dial the
desired number.
• Or press Right Soft key to enter Phonebook and
then dial the desired number.
options menu, you can use the following options:
a. Hold: if you choose this, the caller and the receiver
will not hear each other. Enter options and choose
“Retrieve” to go back to normal call.
b. End single call: Choose this to end current call.
c. Phonebook: While engaged in a call, you may browse
the phonebook and you can make a new call.
d. Call history: You can check your call logs while
engaged in the call.
e. Messages: You can browse and/or send/receive SMS.
f. Sound recorder: you can record the current call.
g. Mute: On/Off.
h. Volume: you can tune call volume here.
12. Connect to voicemail (Network dependent)
The handset allows you to transfer the incoming call
into the voicemail and then you can receive a notice
with voice message. The number of the voicemail
center must be set first.
Frequently Asked Question
1. How to unlock/ lock the screen
To lock: In the standby screen, press Main Menu key
Settings Security settings screen auto lock,
and set 15s, 30s, 1 min or 5 mins. Now long press #
key to lock the keypad.
To unlock: When the mobile phone entered sleep
mode, long press # key to unlock the keypad as the
phone guides.
2. How to switch to Silent mode
In the idle screen, press and hold “*” key until silent
mode is activated.
3. Security code
• Default is 0000.
• To change phone password, go to Settings Security
settings Phone security change password
Input old password (0000).
Accessories
There are various accessories for your mobile phone.
Your pack will include standard battery x 1, headset x
1, and travel adapter x 1. Please note:
• Headset is not a standard accessory in this mobile.
It will be taken as a gift for end user. Please use
it properly to enjoy the music and answer the
phone under earphone mode.
• Use only accessories and charging devices
approved by the phone manufacturer otherwise you
would risk serious damage to health and
property.
General Information
• Failure to do this may invalidate your warranty.
• Accessories may be different in different regions.
Battery Care
Your phone is powered by a rechargeable battery.
• The voltage range of the phone battery is 3.6 V.-4.2 V.
• The battery can be charged and discharged hundreds
of times but it will eventually wear out. When the
operating time (talk and standby) is noticeably
shorter than normal, you should buy a new battery at
the time.
• Unplug the travel charger when not in use, and
don’t leave the battery connected to a travel
charger for longer than a week, since
overcharging may shorten its lifetime.
• Overcharging may shorten its lifetime, and if
left unused a fully charged battery may discharge
itself over time.
• Never store or charge battery in extreme hot or
cold temperature, since extreme temperature can
shorten the life of your mobile phone and damage
battery.
• Use only the charger and batteries that are
approved for use or recommended by the
manufacturer. Use any unqualifiedcharger or
batteries may cause damages to your mobile
phone.
• Use the battery only for its intended purpose.
• Do not leave the battery inside of your car of in
extreme weather conditions, since extreme tem
perature might cause damage to your battery.

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readiness of the service, and the area covered.
8. Any mobile phone and accessories that are already
repaired or had parts replacement, the warranty period
will continue from the remaining warranty onward or
60 days from the repaired date whichever is longer.
9. Customer has to pay for the repair cost and cost of
replacement parts provided that the said repair are not
in the warranty conditions.
10.The warranty sticker on the mobile phone must not be
torn, tattered, scraped or crossed out.
THIS WARRANTY IS VOID UNDER THE FOLLOWING
CONDITIONS
1. Mobile phone and accessory are damaged due to the
abnormal use, improper use, being stored in the damped
or overheated area, or other inappropriate environment,
the interference that can cause damage, including
unforeseeable accident, spill with liquid or food, or any
actions that cause damages to mobile phone and
accessories.
2. Mobile phone and accessory are damaged due to the
natural disaster.
3. Mobile phone and accessory are repaired, changed
parts, adjusted, modified, connected, customized without
any authorization by i-mobile.
4. Using of mobile phone and accessory together with,
or connect with the mobile phone or accessory that
are neither provided nor certified by i-mobile including
any accessory are inappropriate to use together with
mobile phone and accessory.
• Do not short-circuit the battery. Short-circuiting the
terminals may damage the battery or the
connecting object.
• Dispose of used batteries according to local
regulations or manufacturer’s instructions. Do not
dispose of batteries in a fire.
• Actual battery life will depend on network
configuration, product settings, usage patterns,
battery and environmental conditions.
CAUTION: RISK OF EXPLOSION IF BATTERY IS
REPLACED BY AN INCORRECT TYPE. DISPOSE OF
USED BATTERIES ACCORDING TO THE INSTRUCTIONS.
Care and maintenance
Your mobile phone is a highly sophisticated electronic
device.
Please read this information before using your mobile
phone. If any device
is not working properly, take it to the nearest authorized
service center.
Product Care
• Keep your mobile phone and all its parts out of
young children’s reach.
• Keep your mobile phone dry. Precipitation, humidity,
and all types of liquids or moisture can contain
minerals that will corrode electronic circuits.
Important Safety Information Radio frequency energy
• Avoid exposing your mobile phone to extreme hot
or cold temperatures. The temperature range for
using the phone is 0๐C - 40๐C.
• Avoid placing your mobile phone close to lit cigarettes,
naked flames or any heat source.
• Do not attempt to disassemble it. Only qualified
personnel may install or repair your mobile phone.
• Do not drop, knock or shake your mobile phone.
Rough handling can break internal circuit boards.
• Do not paint your mobile phone. Paint could
obstruct the earphone, microphone or any
moveable parts and prevent proper operation.
• Treat your mobile phone with care and keep it in
a clean and dust free place.
• Do not use the phone if the antenna is damaged.
If a damaged antenna contacts skin, it may cause
a light burn. Please contact the nearest authorized
service center to replace the damaged antenna.
• Use chargers indoors.
• Your mobile may have internal and external antennas.
As with any radio transmitting device, avoid touching
the antenna area unnecessarily while the antenna is
transmitting or receiving. Contact with such an antenna
affects the communi cation quality and may cause
your mobile to operate at a higher power level than
proper operation needed and may reduce the battery life.
• Avoid using the phone at an altitude higher than
3,000 meters.
Radio frequency energy
Your mobile phone is a radio transmitter andreceiver.
When the phone is turned on, it receives and transmits
radio frequency (RF) energy. Depending on the type of
mobile phone you posses, it operates on different
frequency ranges and employs commonly used modulation
techniques. The system handles your call when you are
using your phone and it also controls the power level
at which your phone transmits.
Specific Absorption Rate (SAR) information.
Your phone has been designed to comply with
applicable safetyrequirements for exposure to radio
waves.
These requirements are based on scientific organizations
through periodic and thorough evaluation of scientific
studies. These guidelines include safety margins designed
to assure the safety of all persons, regardless of age
and health.
• The radio wave exposure guidelines employ a unit
of measurement known as the Specific Absorption
Rate, or SAR. Tests for SAR are conducted by using
standardized method with the phone transmitting at its
highest certified power level in all used frequency bands.
• This phone is designed to meet the relevant guidelines
for exposure to radio waves.
• The SAR limit recommended by the international
Commission on Non-Ionizing Radiation Protection
(ICNIRP), which is 2W/kg averaged over ten (10)
grams of tissue.
SAR data information for residents in countries/regions
Important Safety Information
that have adopted the SAR limit recommended by the
Institute of Electrical and Electronics Engineers (IEEE),
which is 1.6 W/kg averaged over one (1) gram of
tissue.
Electronic devices
Most modern electronic equipment is shielded from
RF energy. However, certain electronic equipment may
not be shielded against the RF signals from your
wireless phone, therefore:
Pacemaker
Mobile phones may affect the operation of some
implanted cardiac pacemakers and other medically
implanted equipments. Pacemaker manufacturers recommend
that a minimum separation of 20 cm (6 inches) should be
maintained between a hand-held wireless phone and a
pacemaker to avoid potential interference with the
pacemaker. These recommendations are consistent with
independent research by the Wireless Technology
Research Association.
Persons with pacemakers
• Should always keep the phone more than 20 cm.
(6 inches) from their pacemakers when the phone
is switched on.
• Should not carry the phone in a breast pocket.
• Should use the ear opposite to the pacemaker to
minimize the potential for interference.
• If you have any reason to suspect that interference
is taking place, switch off your phone immediately.
Hearing aids
• Some hearing aids might be disturbed by mobile
phones. In the event of such disturbance, you may
want to consult your service provider, or call the
customer service line to discuss alternatives.
Aircraft
• Turn off your mobile phone before boarding any aircraft.
• Do not use it on the ground without crew permission.
To prevent interference with communication systems,
you must not use your mobile phone while the plane
is in the air.
Potentially explosive atmospheres
Switch off your phone when in any area with a
potentially explosive atmosphere and obey all signs and
instructions. It is rare, but your phone or its accessories
could generate sparks. Sparks in such areas could cause
an explosion or fire resulting in bodily injury or even
death. Areas with a potentially explosive atmosphere
are often, but not always, clearly marked.
They include fuelling areas, such as petrol station,
below deck on boats, fuel or chemical transfer or
storage facilities, and areas where the air contains
chemicals or particles, such as grain, dust, or metal
powders, and any other area where you would normally
be advised to turn off your vehicle engine.
Driving
Check the laws and regulations on the use of mobile
phones in the areas where you drive. If you
are going to use your phone while driving, please:
• Give full attention to driving.
• Use the “handsfree” setting. (Required by law in
many countries).
• Pull off the road and park before making or
answering a call if driving conditions so require.
RF energy may affect some electronic systems in motor
vehicles such as the car stereo, safety equipment etc.
allow use of mobile phones, unless the installation is
supported by a handsfree kit with an external antenna
in their vehicles. Check with your vehicle manufacturer’s
representative to be sure that your mobile phone will not
affect the electronic systems in your vehicle.
Emergency calls
Important:
This phone, like any wireless phone, operates using
radio signals, wireless and landline networks as well as
user programmed functions. Because of this, connections
in all conditions cannot be guaranteed.Therefore, you should
never rely solely upon any wireless phone for essential
communications (e.g. medical emergencies). Emergency calls
may not be possible on all wireless phone networks or when
certain network services and/ or phone features are in use.
Check with your local service provider.
Battery Information
Type: Li-ion
Capacity: 1,050 mAh
CONDITION OF WARRANTY
1. Mobile phone device, portable charger, charger, memory
card, wireless headset are in-warranty of 12 months
after the date of purchase.
2. Battery, headset, USB data connector are in-warranty of
6 months after the date of purchase.
3. This warranty shall apply to mobile phone and accessory
under “i-mobile” brands that are purchased from Shop
namely, I-mobile by Smart and Authorized Distributor or
Authorized Service Center as appointed in Thailand only.
4. The condition of the warranty for mobile phone and
accessory that are purchased in other countries, except
Thailand. It shall be applied in accordance with the
applicable law. For Thailand, the purchaser acknowledges
the end of warranty period as stated in the warranty
sticker or purchase’s record of i-mobile system.
5. Within the warranty period, maintenance or parts
replacement is free of charge. Should be noted that
i-mobile reserves the rights no return the damaged part.
6. i-mobile provides warranty for mobile phone and accessory
with the terms and conditions that are stated in the law
excluding the commerce, product satisfaction, lost of
benefit or expected profit, loss or damages from the
violation of personal rights in conversation, and working
discontinuance or loss of information arising of the use
or inability to use.
7. In cellular network / signal and sounds that are used
with mobile phone and accessory is the service of
independent operators, not i-mobile. Therefore, i-mobile
will not be responsible for the working process, the
5. Small alteration in the brightness and color on the screen
might occur in each mobile phone and accessory, might
results in bright or dark dots on the screen. This is called
as pixel defect. It can occur when these pixels are
malfunction and cannot be modified. The Pixel defect
of 2 pixels is considered acceptable. Small alteration in
a picture taken by a camera might occur in each mobile
phone and accessory is considered normal and it is not
the camera module to be deemed as malfunction.
6. Editing, scarping, crossing over the IMEI number of the
mobile phone or accessory, including the warranty
number will be deemed as the termination of the warranty.
7. Damaging of the label, warranty sticker on the mobile
will be deemed as termination of the warranty.
8. i-Mobile will not assure provided that the software from
i-mobile will be up to your wishes or the working process
of the software will not be discontinued or flawless.
9. i-mobile will not assured provided that the additional
software to download or install by you for the purpose
of work or entertainment will be up to your wishes without
mistakes and flaw that is out of control of i-mobile.
10.The warranty and responsibilities of i-mobile are not
covered the malfunction of any software or access of
information from virus, or unauthorized access, which
cause the damage in the banking transaction, E-banking,
or any important information, or using the mobile phone
illegally.
11.The warranty will not cover the loss of personal
information during the use or during the installation,
software remove, including applications, songs, videos,
and any memberships that Customer has already
purchased.
12.The warranty will not cover the responsibility of
the loss of any personal information during the
repair at Authorized Service center of i-mobile,
including the applications, songs, videos, and any
memberships that Customer has already purchased.
13.The warranty will not cover the damage that occurs
from the use of any device under “i-mobile brand”
with other products which are not the product of
i-mobile.
14.The warranty will not cover any expenses in the
co-ordination with i-mobile for solving the problem
and the process of delivering for examination and
repair service.