Innoteck Ds-5279 User manual

Model: DS-5279DIGITAL STEAM AIR FRYER OVENSteam

Focus onTo prevent incorrect operation and any possible danger, please read this manual carefully before using this product. Please retain the manual for future reference.DANGEROUS- Do not dip in the water or ﬂush under the faucet as the product contains electronics and heating elements.- Make sure no liquid ﬂow in the internal of the product to avoid electric shock and short circuits.Do not pour liquid from the exhaust air outlet into the pot.- When the product is operating, do not cover the air inlet or outlet.- Do not pour oil into the chamber as it may cause ﬁre hazard.- Please ensure the oven door should be closed when the product is operating to prevent contact with any heating elements (such as the heating tube or cavity in high temperature).- Please do not touch the internal of the product when it is working to prevent hand scald or contact with the rotating blade.Warning:- Check whether the product voltage is suitable for the local supply voltage.- Don't use the product if any of the plug or main wire is damaged.- If the power cord is damaged, it must be replaced by a electrical technician from the manufacturer or their maintenance department, or equivalent to avoid danger.- Keep the product and its power cord out of reach of children.- Keep the wire away from hot surfaces.- Do not access the product power supply or operation control panel with wet hands.- The product must be plugged into a grounded socket. Always ensure the plug is plugged properly into the correct socket.- Do not connect the product to an external timing switch.- Do not place the product near ﬂammable materials such as tablecloths or curtains.- Do not attach the appliance to the wall or other appliances. Leave at least 10 cm of space from the back, side and top of the appliance. - Do not place anything on the top of the product.- Do not use the product for any purpose other than that described in this manual.- Do not leave the oven while it is operating. Check the cooking status frequently. - Hot air and warm steam are released through the air outlet in the pot. Please keep your hands and face at a safe distance from the air outlet. This can avoid being heated by the hot air or steam released from the air outlet.- Be careful of hot steam and hot air when you take out the trays. - If any black smoke coming out, please unplug the electrical appliance immediately. Wait until the smoke has completely dissipated before moving or turning on the air fryer.

- The appliance cannot be operated by an external timer or a separate remote-control system.- Please note: During the operation of the appliance, the temperature of certain outer surfaces will be very high. Pay attention to:- Please ensure the product is placed on a smooth surface.- This product is designed for household use only. It is not suitable for use in any non-residential environment such as staff kitchen, farm, motel and other public facilities.- Product with a damaged plug cannot be used.- The product needs about 30 minutes to cool down and before cleaning after use.Electromagnetic ﬁelds (EMF)This product complies with all EMFs. This product is safe when used properly and based on available scientiﬁc evidence.

Important safeguardsFeaturesMain unit elements and accessoriesControl panel featuresInstructions for useInstructions for air fryer modeInstructions for pure steam modeInstructions for the steaming and frying functionUse of pre-sets One-key cleaning functionReservation functionCooking techniques and recipesCleaning and maintenanceRelated annexesTroubleshootingWarrantyTerms & conditions255777810101111121415151718

FEATURESMain UnitAccessoriesMain Unit (1x) Roasting net (1x) Grill rack (1x) Baking tray/Oil tray (1x)InformationCavity capacity: 11LITREWater tank capacity: 1150MLPower: 220-240V, 50/60Hz, 1550W (air fryer mode), 800W (steam mode).134134

1.Roasting net 2. Display screen3. Grill rack 4. Baking tray 5. Rubber stopper 6. Water tank cover 7. Water tank cover sealing ring 8. Water tank 9. Oven door 10. Cavity 11. Drip tray 12. Steam outlet 13. Heat dissipation inlet14. Heat dissipation outlet 15. Power cord 16. Door hook & touch switch holes 17. Storage layer 18. Steam outlet 19. Door retractor 20. Door sealing ring 21. Water vapour drain

1. Remove all packaging materials.2. Use hot water, liquid detergent and a sponge to clean the airﬂow basket, wire rack and baking pan.3. Wipe the internal and external of the product with a clean cloth. This product uses rapid speed hot air to cook food without the use of oil.4. When using the air frying function for the ﬁrst time, please make sure you do not place any food in the air fryer. Turn on the air fryer for 15 minutes. You may notice some white smoke with a slight smell. Don't worry as this is not faulty, just a normal phenomenon that occurs when using the product for the ﬁrst time.5. Please ensure to use the product in a ventilated environment.6. When using the steam function for the ﬁrst time, please do not put any food into the steam frying chamber. After adding distilled water to the water tank, use the pure steam mode to run for 15 minutes.DIRECTIONS FOR USEBefore the ﬁrst useFunction and operation instructions1234567891011121314Time and TemperatureadjustmentAir fryer functionpresetsSteam functionpresetsSteam + Air fryerfunction pre-setsBakingEggsVegetableFishSteam DIYDoughnutSteakChickenSteam + Air Fryer DIYFriesSteakAir Fry DIYInstructions for air fryer modeAir fryer mode mainly uses rapid speed hot air to cook food. The food cooked becomes crispy, tender and delicious.1. After opening the oven door, carefully place the preserved food on the baking tray, place the baking set in the oven then close the door.Caution: Do not pour oil or any liquid to the chamber directly.Caution: Please place the product on a smooth surface. Do not place the product on a heat-resistant surface.Start/stopLightCleanReturnReservationScale warning light

2. Setting functions:A) Switch on the power, the oven enters the standby state. Click “ ”to enter the setting state.B) Click the “ ”button and the“ ”icon begins to blink and the setting status of air explosion is entered.C) Click“ ”in the time adjustment zone to adjust the time. Click“ ”in the temperature adjustment zone to set the temperature then press“ ”to start baking. At this time the working status light will ﬂash accordingly. Temperature and time settings will alternate on the display screen.Tips: If you want to adjust time and temperature during cooking process, you may click“ ”on the time adjustment zone and“ ”on the temperature adjustment area to adjust them respectively while the product is running.Tips: If you need to preheat the chamber, please do it without putting food in. Just set 3 minutes longer than the expected cooking time. Open the oven door and put the food inside after the product has worked for 3 minutes. Caution: Use oven mitt or any tools to put the food into the chamber as it may be in high temperature now.3. Cooking is over: The screen will display "OFF" and you will hear 5 long beep sound. Please open the oven door with oven mitt on to pull the tray out or remove the food. Make sure the food is properly cooked. If not, please put the food back to the oven and continue to cook for a few more minutes.Note: As soon as the cooking process is completed, the internal of the chamber is still at a high temperature. Please do not touch the chamber, baking utensils or food directly with your hands. Please use food tongs or oven mitt.Tips: After cooking, excess oil / juice from food will be collected in the drip tray at the bottom of the chamber. Please pay attention while cleaning. Instructions for pure steam modePure steam mode mainly uses hot steam (max temperature reach 100°C) to cook food. The food cooked is fresh and tender and the nutrition is fully maintained.1. Filling water to the water tank: Remove the water tank from the oven. Open the silica gel cover of the water tank, add enough distilled water to the tank then plug the silica gel cover of the water tank and then align the positioning hole and water inlet of the oven with the water outlet and the positioning column at the bottom of the water tank.Note: Please use distilled water only.Note: Do not pour water directly onto the top of the product to avoid water entering the internal of the product.Caution: Do not block the steam outlet inside the chamber with any object or food.

Note: Please do not insert any object to the water outlet of the water tank, otherwise it will affect the normal operation of the oven. When the outlet is blocked, please use tweezer to take the object or food out and then restart the steam mode.2. Put in the food: Open the oven door carefully then put the preserved food into the steaming chamber, push the steaming pot into the oven then close the door oven properly.3. Setting functions:A) Switch on the power and the oven enters the standby state. Click“ ”to enter the setting state.B) Click the“ ”button, and the“ ”icon begins to blink, entering the pure steam setting state.C) Click the“ ”button in the time adjustment zone to set the time. Click the“ ” button in the temperature adjustment zone to set the temperature and press the“ ” button to start the steaming process.Tips: Steam temperature reaches 100 ℃, please be careful when in use.Tips: During operation, if there is insufﬁcient water in the water tank, short beep sounds will be given at intervals and the water shortage light“ ”will ﬂash. Please add enough distilled water to the water tank and press“ ”again to start the remaining process.Note: The duration of the water shortage alarm is 3 minutes. If no water is added in 3 minutes, the alarm will stop, and the cooking process will end.Note: The water tank capacity is 1150ML and it can run for more than 60 minutes with full tank. Different food ingredients may require different amounts of time and water.Tips: If you want to adjust the time during steaming process, you can adjust it by clicking“ ”on the time adjustment zone and“ ”on the temperature adjustment zone directly.Tips: During the steaming process, please wait patiently until the food is cooked. Do not open the oven door frequently to avoid excessive leakage of steam that cause the failure to steam the food thoroughly.4. Cooking is completed: You will hear ﬁve long beep sounds. Pull the tray out of the chamber with oven gloves. Make sure the food is properly cooked. If it is not, put the food back to the air fryer and continue to cook it for a few more minutes.Note:It is important not to touch directly the internal of the chamber, baking tray, and food since the cooking process has just complete and temperature inside still high. Use tongs or oven gloves to remove the food.Tips: After cooking process, excess oil or juice from the food will be collected in the drip tray at the bottom of the product. Please pay attention while cleaning.Tips: Remove the water tank and empty any remaining water after cooking each time to avoid leftover water becoming mouldy and smelly.

In the steaming and frying function, food is cooked by using a combination of high-temperature steam and rapid speed air frying. The food cooked retains the "freshness" of steaming and the "crispy" of frying which can meet various cooking needs. Depends on the kind of food ingredients, different temperature and times can be set in DIY mode. Instructions for the steaming and frying function1. Add distilled water to the water tank: The function of steaming and frying also needs to use water. Please refer to the instructions for adding water in pure steaming mode section.2. Put in the food: Carefully open the oven door then put the preserved food into the baking net, push the baking net into the steaming and frying chamber then close the oven door.Caution: Please place the product on a smooth surface. Do not place the product on a heat-resistant surface. 3. Setting Functions:A) Switch on the power and the oven enters the standby state. Click“ ”to enter the setting state.B) Click the“ ”button, and the“ ”icon begins to blink and the setting state of steaming and frying combination mode is entered.C) At this time, 100 is displayed on the screen to set the steaming time. Click in the time adjustment zone to set the time of the steaming function.Tips: In the process of steaming and frying, the default setting is steaming ﬁrst and then baking.4. Cooking is over: there will be 5 long deep sounds. Pull the oven door open and use oven gloves to pull the baking tray or grill net out. Make sure the food is properly cooked. If it is not, put the food back to the oven with the baking tray or grill net and continue to heat for a few more minutes.Note: The cooking process has just completed, the internal of the oven is still at a high temperature, please do not touch directly the internal of the air fryer or cooked food directly. To remove food by using tongs or oven gloves.Tips: After cooking process, excess oil or juice from the food will be collected in the drip tray at the bottom of the product. Please pay attention while cleaning.Tips: After the oven is not operated in the setting state for a long time and the cooking is over, the oven will enter standby mode. Click“ ”to start up the oven if necessary.Use of Pre-sets functionCake, french fries, roast, steamed egg, steamed vegetables, steamed ﬁsh, doughnuts, steak, steamed, roast chicken, etc., are available as pre-set cooking options. The touch display menu is divided into three zones respectively. You can use the air fryer menu, pure steam menu and the combination of air fryer + steam menu. This allows you to choose how you would like to cook the meals perfectly. Below are the steps: 1. Clean and preserved the ingredients, place the food on the suitable accessory provided with the air fryer, place it in the oven and close the door. 2. Setting Functions:A) Switch on the power and the oven enters the standby state. Click“ ”to enter the setting state.B) Click the corresponding menu icon in pre-sets mode.

C) Click the Up and Down button“ ”to adjust the timer zone. Click the button “ ” for temperature adjustment zone to ﬁne-tune the cooking temperature.D) Click“ ”to start the cooking process. At this time, the set temperature and time will be displayed alternately on the display screen.In pre-sets like steaming eggs, steaming vegetables, steaming ﬁsh, steaming doughnuts, steaming steaks, steaming chicken and steaming vegetables, steam is added during cooking process to make the food more tender. Please remember to add water to the tank. 4. Cooking: The screen shows "OFF" and you will hear 5 long beep sounds. At this time, open the oven door, and pull the tray out with oven gloves. Make sure the food is properly cooked. If it is not, return the oven to the oven and set it for a few more minutes.Tips: After the oven is not operated in the setting state for a long time and the cooking is over, the oven will enter standby mode. Click“ ”to start up the oven.One-key cleaning functionThe steam cleaning function can be performed with high-temperature steam. There is a certain degree of cleaning inside the chamber, especially in places where cloth/sponge cannot be directly used. To accomplish that, follow simple steps as below:1. Add a certain amount of distilled water to the tank.2. Setting Functions:A) Switch on the power and the oven enters the standby state. Click“ ” to enter the setting state.Click the steam cleaning button“ ”to start the steam cleaning internal of the chamber. The working status light ﬂashes indicating the working status.You can use the reservation function to set up the cooking after a certain period of time. Please follow simple steps as below:1. If you need to use the steam function, please ﬁll the tank with distilled water.2. Put in the food: carefully open the door of the oven, then put the preserved food on the tray, push the tray into the oven, and close the door.3. Setting Functions:A) Plug in the power and the oven enters the standby state. Click“ ” to enter the setting state.C) Continue to proceed normally according to the setting methods of air frying mode, pure steaming mode, steaming and baking mode and pre-sets mode. After setting the mode, time, temperature, etc., press“ ”and the oven will automatically enter the reservation countdown. The reservation status light and the corresponding function button will ﬂash. At the end of the countdown, the oven will proceed according to the set mode automatically.D) If you want to cancel the reservation, just simply cut off the power or re-enter the reservation time setting state, click the reservation button“ ”again then the reservation indicator will turn off and press the“ ”button to cancel the reservation.Tips: Please ensure how long your food can be kept at room temperature before making any reservation. It is recommended that it should be kept for no more than 2 hours to avoid spoiling the food and affecting the taste.

Cooking techniques and recipesThe following table will help you to choose the most basic ingredients. Air fry mode recipe:Minimum - Maximum Quantity (g)Time (minimum)TemperatureShakeAdditionalinformationFried potatoesFrozen FrenchFries (Fine)300-7009-16200ShakeFrozen Fries (Chunk)300-70011-20200ShakeHomemade FrenchFries (8X8mm)300-80010-16200ShakeHomemade wedgesAdd 1/2 tablespoon of oil300-80018-22180ShakeShakeShakeShakeAdd 1/2 tablespoon of oilAdd 1/2 tablespoon of oilHomemade potato piece300-75012-1818025015-18180Roast horse bells potato50015-18200Steak100-5008-13180Pork chops100-50010-14180Hamburger100-5007-14180Sausage rolls100-50013-15200chicken leg100-50018-22180Chicken breast100-50010-15180Spring rolls100-4008-10200ShakeUse the ovenFrozen chickennuggets100-5006-10200ShakeFrozen ﬁsh ﬁngers100-4006-106-10200Use the ovenFrozen cheese Snack100-4008-10180Use the ovenMaking foodUse the oven100-4001-10160Cake30020-25160Quiche40020-22180Use a baking tray or ovenMufﬁn30015-18200Use a baking tray or ovenSweets4001-20160Use a bakingtray or oven

The recipe in pure steamed mode：TypeMinimum - MaximumQuantity (g)Time (minimum)TemperatureAdditional informationSteamed eggs4pcs15-20100Broccoli100-50010-15100Shrimp100-50013-15100Fish100-50015-20100Frozen dumplings100-30020-25100Steamed stuffed bun360g(9pcs)15-20100Quick-frozen steamed stuffed bunCorn2pcs25-30100Baby food50010-15100Fried spareribs50030-35100Note: Remember that these settings can vary. All above listed temperature and time settings are for reference only as the origin, size, shape and brand of the ingredients may cause difference of cooking result. In air frying mode, the product will heat the air quickly. During the operation of the product, leaving the oven door open for a short time and turning the food will not have much effect on the whole heating process.In the pure steaming mode, it is not recommended to open the door of the oven for turning the food, to avoid steam leakage and affect the ﬁnal cooking effect.Tips: Smaller quantity of food materials usually require slightly less preparation time than larger one.Heavy-weight, thick food usually takes longer time to cook than light & thin food.Tips: Do not cook extremely greasy ingredients in the frying pan such as sausage. It is suggested to use roasting net or grill rack.Following these steps to make fries: A) Peel and slice the potatoes.B) Wash the raw potato chips and dry them with kitchen paper.C) Put 1/2 tablespoon olive oil in a bowl and grease the fries.D) Remove the fries from the bowl, leaving excess oil in the bowl and place the fries on a baking net/baking sheet.E) Select the French fries icon to air fry the French fries in air fryer mode. Tips: The best amount to make fries is 500 grams.

The following are the cleaning steps:1. Remove the main plug from the wall socket to cool down the oven. Open the oven door to cool the chamber quicker.2. Wipe the oven surface and the wall of the chamber with a wet cloth.3. Rinse the Roasting net, grill rack, and baking tray with hot water for 15mins before cleaning. Using dish washing detergent and a non-abrasive sponge. You can also remove any dirt left behind with degreasing liquid.Tips: Roasting nets, grills, and baking sheets are all dishwasher safe.4. When dirt is stuck in the grill or roasting net, please add washing detergent to hot water. Soak the grill or net in hot water for 10 minutes, then wash with the washing solution and a non-abrasive sponge to remove dirt.5. If there is any stubborn stain inside the oven chamber, please try to clean it up with a hot towel and a non-abrasive sponge. Do not use any hard or sharp tools to scrape any surface.Caution: Please turn off the air fryer and remove the plug before cleaning. 6. Clean the heating element with a cleaning brush to remove food debris. 7. If steam function is used and if any water is left in the tank, please empty the water tank after use each time.Limescale cleaningTo ensure effective steam performance, please clean the steam heater at regular intervals. After running the steam function every 25 hours, the limescale indicator light will turn on.1.Prepare 300ml of citric acid liquid with a 10% concentration. The citric acid should be food grade. 2.Pour the acidic citric liquid into the water tank.3.Pour away excess water in the water tray and then press the steam cleaning button“ ”4.After 20 minutes, you will hear the beep sound and the working light will pause.5.Pour the rest of acidic liquid.6.Fill the water tank with 500ml distilled water and press the start button“ ”7.After 15 minutes, the limescale cleaning process will be completed and the lime indicator light will turn off.Remarks: If the steam function is working properly, you don’t have to clean the limescale. When the limescale indicator light turns on, just press the steam cleaning button“ ”and then press the return key. Then the limescale indicator light will turn off.Water Tank CleaningAfter a period of use, bacteria may breed inside the water tank. Please clean it regularly. Simply open the lid of the tank and rinse it under the faucet or clean it with a damp cloth.For storage, please follow the requirements as below:1. Unplug the product and allow it to cool down completely.2. Make sure all parts and accessories are cleaned and dried up.Product disposal and protecting the environment:Do not mix with the general household waste. Please move to the ofﬁcial collection point of the recycling bin. By doing so, you are contributing to the environment protection.Cleaning and maintenancePlease clean up the product after use each time .

Related annexesAmong the accessories provided are baking net, grill rack, and baking tray/oil tray. Here are some tips for using these accessories:1. When using the roasting net or grill rack, place it on the ﬁrst and second layer. Place the baking tray at the bottom to collect food or oil dripping.2.When using the air frying function, it is recommended to place the baking net/grill/baking tray on the ﬁrst layer. So the airﬂow can penetrate the food quickly when the baking function is more conducive to improve the frying effect.FAQS and Troubleshooting NOTE: Do not attempt to repair this electrical appliance by yourself!If the Steam air fryer does not work properly, ﬁrstly check whether you are able to rectify the problem by yourself. If it cannot be solved with the following steps, contact the customer service department at service@innoteck.co.uk. The service emails we receive are monitored regularly and we aim to respond as soon as possible, but please allow us at least 48 hours to get back. ProblemPossible reasonsSolutionProduct not workingThe power plug is not plugged in.The product enters the standby state.Malfunction.Plug the power plug into the socket.Please click any button on the controlbutton with your hand.Please turn off the power and contact your supplier.Roasting netGrill rackBaking tray/Oil tray3.When using the steaming function, it is not recommended to use the baking tray directly for steaming. It may block the steam and prolong the cooking time. If you want to cook on a baking tray, please extend the cooking time.

The food in the fryer is undercookedThe food is too thick, too big.Air burst mode setting temperature is too low.Cooking time is too short.Cut large pieces of food into small pieces and thick ones into thin pieces.Adjust the temperature on the display board,raise the temperature up.Adjust the timer on the display panel to increase the time.The food is not fried completelySome types of food must be turned over and over during preparation.The part at the top, or where food crosses each other, that needs to be turned over and over during preparation.You're making greasy stuff.When you make greasy food, a large amount of oil will seep into the cavity, the oil will turn white smoke at high temperature, the cavity will also heat up, but it does not affect the result.There was grease left over from last use in the oven.White smoke is caused by grease in the oven. Make sure it is cleaned after each use.The machine emits black smoke and a strong pungent smell Product malfunction.Please turn off the power and contact your supplier.The fried stuff is not crispyBrittleness depends on the amount of oil and water.Brush the surface of the food and make sure the chips are dry before you add oil. Cut the chips into smaller pieces and add more oil.Water tank leakingThe silicone lid of the water tank was not properly closed.The sealing ring of the tank cover is not properly installed.The tank leaks air when it falls from a height.Please put the silicone cover back on the water tank.Please reinstall the sealing ring of the tank cover.Please contact the seller to replace the corresponding accessories.There is water running out of the bottom of the machineThere is excess water collected at the bottom of the air fryer.The waste tank is full of water.Internal connection failure of machine.Empty the tray and place it back at the bottom of the air fryer. Please pull out the waste tank and pour the water away.Please turn off the power and contact your supplier.White smoke rose from the panThe food is too thick, too big.Cooking time is too short.The food didn't thaw.The steam generator has fouled up.The tank was not ﬁlled with enough water.The oven door is opened too often, resulting in excessive steam leakage. Cut large pieces of food into small pieces and thick ones into thin pieces.Adjust the timer on the display panel to increase the time.Please defrost the food before cooking it.Follow steam generator pickling instructions for pickling.If the water shortage indicator light is on and the product is warning, please add enough water.Try not to open the door of the oven during cooking process.Food is not cooked in steam modeThe product smells bad after no use for a periodThe product was not cleaned after last use.Please clean the product after each use.The drip tray collects excess oil or water after the steam mode has been used, if it is not cleaned, foul odours may result.Please empty and clean the drip tray and tank after each use. Water in the tank is not emptied after using steam mode.Please clean the water tank after each use.Warranty and ServiceIf you have any questions for service or information, please contact customer service at service@innoteck.co.uk

11 LITRE DIGITAL STEAM AIR FRYER OVEN527911 LITRE DIGITAL STEAM AIR FRYER OVEN

Warranty Most warranty repairs are handled routinely, but sometimes requests for warranty service may not be appropriate. For example, warranty service would NOT apply if the product damage occurred because of misuse, lack of routine maintenance, shipping, handling, 3rd party warehousing or improper installation. Similarly, the warranty is void if the manufacturing date or the serial number on the product has been removed or the equipment has been altered or modiﬁed. During the warranty period, the authorised service dealer, at its option, will repair or replace any part that, upon examination, is found to be defective under normal use and service.· The seller’s standard 12-month warranty applies to all products unless stated. You are legally covered for the ﬁrst 12 months by the retailer. Within the ﬁrst 12 months of ownership, you are entitled to a replacement or refund, at the retailer's discretion. Due to this being a legal requirement, we cannot get involved during this period.· This warranty does not cover normal wear of any parts or damage resulting from any of the following negligent use or misuse of this product: improper voltage or current: use contrary to the operation instructions: deviation from the instructions regarding storage and transportation; repair or alteration by anyone other than Innoteck or an authorised service centre. Further the warranty does not cover acts of God, such as ﬁre, ﬂood, hurricanes, or tornadoes. Innoteck shall not be liable for any incidental or consequential damages caused by the breach of any express or implied warranty. Except to the extent prohibited by applicable law, any implied warranty of merchantability or ﬁtness for a particular purpose is limited in duration to the above warranty. This warranty gives you speciﬁc legal rights and you may also have other rights as stated in the UK Consumer rights laws that may vary slightly.· The only time we will replace spare parts under warranty is if they have become defective within the ﬁrst 12 months warranty. If you require any spare parts after the 12-month warranty has ended, you may be charged. Warranty does not apply to any accessories.· The guarantee is valid in the UK and Isle of Man only.· If you item has developed a fault, the item would need to be returned to us for inspection. We would require the full item to be returned to us along with your proof of purchase (this can be emailed to our customer service at service @innoteck.co.uk) and the completed returns form (you can obtain this form from our customer service team) which must be included within the parcel. Once the item has been returned to us, our returns department will check the item to conﬁrm the fault. They will then arrange for your item to be repaired or replaced if required.· If the product you have returned to us is end of line/ discontinued or is out of stock, we may send you a like for replacement. We would ensure the speciﬁcation of the item is like the product you have returned.·Within three months of purchase, if any manufacturing defects are discovered, the seller will arrange to pick up the item. After three months the purchaser or customer is required to send the item to us at their own expense.· There may be times when seller may request proof of purchase, a photo or video to assist us. A customer who is unable to send a photo or video will need to send the product to us (subject to the 3-month period).· Please retain your proof or purchase/sales receipt and the packaging box. · The product is void if the product is used for other than single-family household use or subjected to any voltage and waveform other than as speciﬁed on the product rating label (e.g., 220V-60H220V-60Hz).