5
When making a Warranty Claim the Buyer is obliged, on
request of the Seller, to prove the purchase and validity of the
claim by the Invoice or Bill of Delivery that includes the
product’s serial number, or eventually by the documents
without the serial number. If the Buyer does not prove the
validity of the Warranty Claim by these documents, the Seller
has the right to reject the Warranty Claim.
If the Buyer gives notice of a defect that is not covered by the
Warranty (e.g. in the case that the Warranty Conditions were
not fulfilled or in the case of reporting the defect by mistake
etc.), the Seller is eligible to require a compensation for all the
costs arising from the repair. The cost shall be calculated
according to the valid price list of services and transport costs.
If the Seller finds out (by testing) that the product is not
damaged, the Warranty Claim is not accepted. The Seller
reserves the right to claim a compensation for costs arising
from the false Warranty Claim.
In case the Buyer makes a claim about the Goods that is
legally covered by the Warranty provided by the Seller, the
Seller shall fix the reported defects by means of repair or by
the exchange of the damaged part or product for a new one.
Based on the agreement of the Buyer, the Seller has the right
to exchange the defected Goods for a fully compatible Goods
of the same or better technical characteristics. The Seller is
entitled to choose the form of the Warranty Claim Procedures
described in this paragraph.
The Seller shall settle the Warranty Claim within 30 days after
the delivery of the defective Goods, unless a longer period has
been agreed upon. The day when the repaired or exchanged
Goods is handed over to the Buyer is considered to be the day
of the Warranty Claim settlement. When the Seller is not able
to settle the Warranty Claim within the agreed period due to
the specific nature of the Goods defect, he and the Buyer shall
make an agreement about an alternative solution. In case
such agreement is not made, the Seller is obliged to provide
the Buyer with a financial compensation in the form of a
refund.