Technical Assistance and Service
If you any have questions about the operation or installation
of this product, please call our Technical Assistance
Department at (800) 582-0772 or (949) 492-7777; from 7 a.m.
to 5 p.m., Pacific Time, Monday – Friday.
If your iPort should need repair or service, contact your iPort
Authorized Dealer for help, or use the following procedure:
1. Prior to calling, note the product’s model number, serial num-
ber, purchase date, and the name and address of the dealer
where you purchased the product.
2. Contact our Technical Assistance Department at the above
number(s) and describe the problem the unit is experiencing.
If applicable, they will issue a Return Authorization Number.
IMPORTANT: YOU MUST HAVE PRIOR AUTHORIZATION TO
RETURN YOUR iPort!
3. If you’re directed to return the unit to iPort for repair, pack the
unit in its original shipping carton. If needed, you can obtain
replacement packaging from us for a small charge. Note: it is
best if you place the box into an additional outer “overcarton”
before shipment to minimize a chance of theft in shipment.
Please include a copy of the original bill of sale inside the
package.
4. Contact a package delivery service such as United Parcel
Service or Federal Express, to arrange prepaid (not collect)
shipping. Do not use the U.S. Postal Service.
IMPORTANT: Freight collect shipments will be refused.
5. Write the Return Authorization Number on the out-
side of the shipping carton.
6. Ship the packaged unit to:
Quality Assurance Department
iPort
212 Avenida Fabricante
San Clemente, CA 92672-7531
WARRANTY COVERAGE (U.S. ONLY)
iPort provides the following coverage for units that fail under
normal use and according to these instructions due to a defect in
workmanship or materials: For units installed inside a residence,
iPort will, at its option and at no charge, repair or replace the
components of such unit that prove to be defective for a period
of one year from the date or purchase. For units installed inside
non-residential locations, iPort will, at its option and at no
charge, repair or replace the components of such unit that prove
to be defective for a period of six months from the date of pur-
chase.
For this warranty to be effective, the bill of sale must show that
the unit was purchased from an "Authorized iPort Dealer" and
must list the price paid. This warranty shall apply exclusively to
the original purchaser.
Furthermore, this warranty shall not apply if:
1) Damage to the unit was caused by accident, abuse, or misuse;
2) The unit was opened, modified, or repaired by unauthorized
personnel; or
3) The unit was not used as outlined in the operating instructions.
EXCLUSIONS AND LIMITATIONS
The warranty set forth above is in lieu of all other warranties,
express or implied, of merchantability, fitness for a particular pur-
pose, or otherwise. The warranty is limited to iPort products reg-
istered herein and specifically excludes any damage to loud-
speakers and other allied or associated equipment which may
result for any reason from use with this product. iPort shall, in no
event, be liable for incidental or consequential damages arising
from any breach of this warranty or otherwise. This warranty
gives you specific legal rights, and you may have other rights
which vary from state to state.
©2005 iPort. All rights reserved. iPort and RotoLock are trademarks of Dana Innovations. iPod is a registered trademark of Apple Computer, Inc.
Decora is a registered trademark of Leviton Manufacturing Co., Inc.
Instruction Manual iPort Unbalanced Video Kit
san clemente ca | 800.582.7777 | 999.492.7777 | www.iportmusic.com
33-3933 06/05
