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INTRODUCTION
1.6 CONDITIONS FOR WARRANTY VALIDITY - LIABILITY
I.S.T. S.p.A. warrants that the products supplied are as established in the agreement in terms
of quality and type and that they are free of defects which may cause them to be unsuitable
for their specific intended use. The warranty for manufacturing defects is exclusively limited to
product defects resulting from defects in the materials used or from design and manufacturing
problems attributable to I.S.T. S.p.A.
In addition, the warranty does not cover defects due to normal wear and
tear of the products in relation to parts subject to fast and continuous wearing out.
The warranty on the products purchased may be claimed only on condition that the same pro-
ducts have been paid in full. Unless otherwise agreed in writing, the warranty has a 12 month
term starting from the date of installation and shall not exceed 18 months following the delivery
date.On stipulating thesales agreement,the warranty termmay beextended to 24/ 36months,
subject to prior technical analysis of the application specifications for the machine/equipment.
The above mentioned warranty may be claimed on condition that the products have been pro-
perly used, in compliance with the instructions provided in the Use and Maintenance Manual,
that the products have not been repaired, modified or tampered without the prior written con-
sent of I.S.T. S.p.A., and that the defects found have not been caused by chemical or electric
substances. The Purchaser shall verify that the products are conform and free of defects within
7 days as of the product delivery date and, however, always before using the product in any
manner whatsoever.
The Purchaser shall report any evident defects or faults found in writing, by and not later than
7 days as of the product delivery date, while any hidden and/or functioning defects (which can
therefore be identified only after using the product) shall be reported within 7 days as of their
discoveryand however, notafter thewarranty termexpiry.All warrantyclaimsshall besubmitted
to I.S.T. S.p.A. in writing, based on the instructions and methods given by the same, providing a
detailed list of the defects or non-conformities found. The Purchaser shall no longer be entitled
to any warranty claim if they do not allow I.S.T. S.p.A. to perform reasonable checks as may
be required.
Following a regular warranty claim from the Purchaser, with the aim of providing the best pos-
sible service to cost ratio, I.S.T. S.p.A. may:
a) repair the defective products; it is understood that all the expenses resulting from the repair
operations performed by I.S.T. S.p.A. shall be borne by the same.
b) send to the Purchaser’s Headquarters (DAP Incoterms 2010) components of the same type
and in the same quantity as those found defective; in this case, the repair under warranty may
onlybe performedby experienced/qualifiedpersonnel andonlysubjecttoa writtenauthorization
from I.S.T. S.p.A., which shall always contain specific instructions.
c) issue credit notes in favour of the Purchaser - for amounts not exceeding the costs which
would be incurred if the repair was carried out at I.S.T. S.p.A.’s plants - only subject to I.S.T.
S.p.A.’s prior approval of the cost estimate that the Purchaser shall communicate before per-
forming any repairs. In these cases, I.S.T. S.p.A. may request that the defective products be
returned, and such products will become their property.
In the event that the defects found are not attributable to I.S.T. S.p.A., the expenses incurred
for product repairs and replacements shall be calculated and invoiced to the Purchaser.
The warranty herein includes and replaces all legal warranties for defects and conformities and
fully relieves I.S.T. S.p.A. from any other possible liability connected with the products supplied;
in particular, the Purchaser may not claim other damage compensations and in no event may
I.S.T. S.p.A. be held liable for indirect or consequential damages.