Jeep 2011 grand cherokee User manual

Grand Cherokee
Chrysler Group LLC
OWNER’S MANUAL
2011
2011 Grand Cherokee
11WK741-126-AB Second Edition Printed in U.S.A.

TABLE OF CONTENTS
SECTION PAGE
1
INTRODUCTION ............................................................3
2
THINGS TO KNOW BEFORE STARTING YOUR VEHICLE .............................11
3
UNDERSTANDING THE FEATURES OF YOUR VEHICLE ............................. 99
4
UNDERSTANDING YOUR INSTRUMENT PANEL ..................................241
5
STARTING AND OPERATING ................................................341
6
WHAT TO DO IN EMERGENCIES ............................................. 467
7
MAINTAINING YOUR VEHICLE ..............................................485
8
MAINTENANCE SCHEDULES .................................................537
9
IF YOU NEED CONSUMER ASSISTANCE ........................................ 555
10
INDEX ...................................................................565
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2
3
4
5
6
7
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9
10

INTRODUCTION
CONTENTS
䡵Introduction ........................... 4
䡵Rollover Warning ....................... 5
䡵How To Use This Manual .................. 6
䡵Warnings And Cautions ................... 8
䡵Vehicle Identification Number .............. 8
䡵Vehicle Modifications/Alterations ............ 9
1

INTRODUCTION
Congratulations on selecting your new Chrysler Group
LLC vehicle. Be assured that it represents precision
workmanship, distinctive styling, and high quality - all
essentials that are traditional to our vehicles.
This is a specialized utility vehicle designed for both
on-road and off-road use. It can go places and perform
tasks for which conventional two-wheel drive enclosed
vehicles were not intended. It handles and maneuvers
differently from many passenger cars both on-road and
off-road, so take time to become familiar with your
vehicle.
The two-wheel drive utility vehicle was designed for
on-road use only. It is not intended for off-road driving
or use in other severe conditions suited for a four-wheel
drive vehicle.
Before you start to drive this vehicle, read the Owner’s
Manual. Be sure you are familiar with all vehicle controls,
particularly those used for braking, steering, transmis-
sion, and transfer case shifting. Learn how your vehicle
handles on different road surfaces. Your driving skills
will improve with experience. When driving off-road or
working the vehicle, don’t overload the vehicle or expect
the vehicle to overcome the natural laws of physics.
Always observe federal, state, provincial and local laws
wherever you drive.
As with other vehicles of this type, failure to operate this
vehicle correctly may result in loss of control or an
accident. Refer to “On-Road/Off-Road Driving Tips” in
“Starting And Operating” for further information.
4 INTRODUCTION

This Owner’s Manual has been prepared with the assis-
tance of service and engineering specialists to acquaint
you with the operation and maintenance of your vehicle.
It is supplemented by a Warranty Information Booklet,
located on the DVD, and various customer-oriented
documents. Please take the time to read these publica-
tions carefully. Following the instructions and recom-
mendations in this manual will help assure safe and
enjoyable operation of your vehicle.
NOTE: After you read the manual, it should be stored
in the vehicle for convenient referencing and remain
with the vehicle when sold, so that the new owner will
be aware of all safety warnings.
When it comes to service, remember that your authorized
dealer knows your vehicle best, has factory-trained tech-
nicians and genuine MOPAR威parts, and cares about
your satisfaction.
ROLLOVER WARNING
Utility vehicles have a significantly higher rollover rate
than other types of vehicles. This vehicle has a higher
ground clearance and a higher center of gravity than
many passenger cars. It is capable of performing better in
a wide variety of off-road applications. Driven in an
unsafe manner, all vehicles can go out of control. Because
of the higher center of gravity, if this vehicle is out of
control it may roll over when some other vehicles may
not.
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INTRODUCTION 5

Do not attempt sharp turns, abrupt maneuvers, or other
unsafe driving actions that can cause loss of vehicle
control. Failure to operate this vehicle safely may result
in an accident, rollover of the vehicle, and severe or fatal
injury. Drive carefully.
Failure to use driver and passenger seat belts provided
is a major cause of severe or fatal injury. In fact, the U.S.
government notes that the universal use of existing seat
belts could cut the highway death toll by 10,000 or more
each year and could reduce disabling injuries by two
million annually. In a rollover crash, an unbelted person
is significantly more likely to die than a person wearing
a seat belt. Always buckle up.
HOW TO USE THIS MANUAL
Consult the Table of Contents to determine which section
contains the information you desire.
Since the specification of your vehicle depends on the
items of equipment ordered, certain descriptions and
illustrations may differ from your vehicle’s equipment
The detailed index at the back of this Owner’s Manual
contains a complete listing of all subjects.
Consult the following table for a description of the
symbols that may be used on your vehicle or throughout
this Owner’s Manual:
Rollover Warning Label
6 INTRODUCTION

1
INTRODUCTION 7

WARNINGS AND CAUTIONS
This Owner’s Manual contains WARNINGS against op-
erating procedures that could result in an accident or
bodily injury. It also contains CAUTIONS against proce-
dures that could result in damage to your vehicle. If you
do not read this entire manual, you may miss important
information. Observe all Warnings and Cautions.
VEHICLE IDENTIFICATION NUMBER
The Vehicle Identification Number (VIN) is found on a
label located on the left front corner of the instrument
panel pad, visible from outside of the vehicle through the
windshield. This number also appears on the Automobile
Information Disclosure Label affixed to a window on
your vehicle. Save this label for a convenient record of
your vehicle identification number and optional equip-
ment.
NOTE: It is illegal to remove or alter the VIN.
VIN Location
8 INTRODUCTION

VEHICLE MODIFICATIONS/ALTERATIONS
WARNING!
Any modifications or alterations to this vehicle could
seriously affect its roadworthiness and safety and
may lead to an accident resulting in serious injury or
death.
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INTRODUCTION 9

THINGS TO KNOW BEFORE STARTING YOUR VEHICLE
CONTENTS
䡵A Word About Your Keys ................. 14
▫Wireless Ignition Node (WIN) ............ 14
▫KeyFOB ........................... 15
▫Removing Key FOB From Ignition ......... 16
▫Key-In-Ignition Reminder ............... 17
䡵Sentry Key威.......................... 18
▫Replacement Keys ..................... 19
▫Customer Key Programming ............. 19
▫General Information ................... 20
䡵Vehicle Security Alarm — If Equipped ........ 20
▫Rearming The System .................. 20
▫To Arm The System ................... 20
▫To Disarm The System ................. 21
䡵Illuminated Entry ...................... 22
䡵Remote Keyless Entry (RKE) .............. 22
▫To Unlock The Doors .................. 23
▫To Lock The Doors .................... 24
▫To Release The Liftgate Flipper Glass ....... 24
2

▫Remote Open Window Feature — If
Equipped ........................... 25
▫Using The Panic Alarm ................. 25
▫Programming Additional Transmitters ...... 25
▫Transmitter Battery Replacement .......... 25
▫General Information ................... 28
䡵Remote Starting System — If Equipped ....... 28
▫How To Use Remote Start ............... 29
䡵Door Locks ........................... 32
▫Manual Door Locks ................... 32
▫Power Door Locks .................... 33
▫Passive Entry System .................. 34
▫Child-Protection Door Lock System — Rear
Doors ............................. 38
䡵Windows ............................ 40
▫Power Windows ...................... 40
▫Wind Buffeting ....................... 43
䡵Liftgate ............................. 43
▫Liftgate Flipper Glass .................. 44
▫Power Liftgate — If Equipped ............ 45
䡵Occupant Restraints ..................... 47
▫Lap/Shoulder Belts .................... 49
▫Lap/Shoulder Belt Operating Instructions .... 50
▫Lap/Shoulder Belt Untwisting Procedure .... 54
▫Adjustable Upper Shoulder Belt Anchorage . . . 54
▫Energy Management Feature ............. 55
12 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

▫Automatic Locking Retractors (ALR) Mode
— If Equipped ....................... 56
▫Seat Belts In Passenger Seating Positions ..... 56
▫Seat Belt Pretensioners ................. 57
▫Supplemental Active Head Restraints (AHR) . . 57
▫Enhanced Seat Belt Use Reminder System
(BeltAlert威) ......................... 61
▫Seatbelt Lock Out ..................... 63
▫Seat Belts And Pregnant Women .......... 63
▫Seat Belt Extender ..................... 63
▫Supplemental Restraint System (SRS) —
Airbags ............................ 64
▫Advanced Front Airbag Features .......... 66
▫Airbag Deployment Sensors And Controls . . . 71
▫Event Data Recorder (EDR) .............. 79
▫Child Restraints ...................... 80
䡵Engine Break-In Recommendations .......... 92
䡵Safety Tips ........................... 93
▫Transporting Passengers ................ 93
▫Exhaust Gas ......................... 94
▫Safety Checks You Should Make Inside The
Vehicle ............................. 95
▫Periodic Safety Checks You Should Make
Outside The Vehicle ................... 97
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 13

A WORD ABOUT YOUR KEYS
Your vehicle uses a keyless ignition system. This system
consists of a Key Fob with Remote Keyless Entry (RKE)
transmitter and a Wireless Ignition Node (WIN) with
integral ignition switch. You can insert the Key Fob into
the ignition switch with either side up.
Keyless Go™ Feature
This vehicle is equipped with the Keyless Go™ feature,
refer to “Starting Procedures” in “Starting And Operat-
ing” for further information.
Wireless Ignition Node (WIN)
The Wireless Ignition Node (WIN) operates similar to an
ignition switch. It has four operating positions, three of
which are detented and one spring-loaded. The detented
positions are LOCK, ACC, and RUN. The START position
is a spring-loaded momentary contact position. When
released from the START position, the switch automati-
cally returns to the detented RUN position.
NOTE: With the Keyless Go™ feature, the Electronic
Vehicle Information Center (EVIC) will display the igni-
tion switch position (OFF/ACC/RUN). Refer to “Elec-
tronic Vehicle Information Center (EVIC)” in “Under-
standing Your Instrument Panel” for further information.
14 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Key Fob
The Key Fob operates the ignition switch. It also contains
the Remote Keyless Entry (RKE) transmitter and an
emergency key, which stores in the rear of the Key Fob.
The emergency key allows for entry into the vehicle on
the driver’s side should the battery in the vehicle or the
RKE transmitter go dead. The emergency key is also for
locking the glove box. You can keep the emergency key
with you when valet parking.
NOTE: Entering a vehicle using the emergency key with
the theft alarm armed, will result in the alarm sounding.
Insert the Key Fob (even if the Key Fob battery is dead)
into the WIN to disarm theft alarm.
To remove the emergency key, slide the mechanical latch
at the top of the Key Fob sideways with your thumb and
then pull the key out with your other hand.
Wireless Ignition Node (WIN)
1 — LOCK
2 — ACC (ACCESSORY)
3 — RUN
4 — START
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 15

NOTE: You can insert the double-sided emergency key
into the lock cylinders with either side up.
Removing Key Fob From Ignition
Place the shift lever in PARK. Turn the Key Fob to the
OFF position and then remove the Key Fob.
With the Keyless Go™ feature, the EVIC will display the
ignition switch position “OFF/ACC/RUN”. Refer to
“Electronic Vehicle Information Center (EVIC)” in “Un-
derstanding Your Instrument Panel” for further informa-
tion.
NOTE:
• If you try to remove the Key Fob before you place the
shift lever in PARK, it may become trapped tempo-
rarily in the ignition switch. If this occurs, rotate the
key to the right slightly, then remove the Key Fob as
described. If a malfunction occurs, the system will trap
the key in the ignition switch to warn you that this
safety feature is inoperable. The engine can be started
and stopped, but the Key Fob cannot be removed until
you obtain service.
• The power window switches, radio, power sunroof (if
equipped), and power outlets will remain active for up
to 10 minutes after the ignition switch is turned to the
Emergency Key Removal
16 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

LOCK position. Opening either front door will cancel
this feature. The time for this feature is programmable.
Refer to “Electronic Vehicle Information Center
(EVIC)/Personal Settings (Customer-Programmable
Features)” in “Understanding Your Instrument Panel”
for further information.
WARNING!
• Never leave children alone in a vehicle. Leaving
unattended children in a vehicle is dangerous for a
number of reasons. A child or others could be
seriously or fatally injured. Do not leave the Key
Fob in the ignition or Keyless Go™ in the ACC or
RUN mode. A child could operate power win-
dows, other controls, or move the vehicle.
• Do not leave children or animals inside parked
vehicles in hot weather. Interior heat build-up may
cause serious injury or death.
CAUTION!
An unlocked car is an invitation to thieves. Always
remove Key Fob from the ignition and lock all doors
when leaving the vehicle unattended.
Key-In-Ignition Reminder
Opening the driver’s door when the Key Fob is in the
ignition and the ignition switch position is OFF or ACC,
sounds a signal to remind you to remove the Key Fob.
NOTE: The Key-In-Ignition reminder only sounds
when the Key Fob is placed in the OFF or ACC ignition
position.
With the Keyless Go™ feature, opening the driver’s door
when the vehicle’s ignition switch is placed in ACC or
RUN (engine stopped) will cause the reminder chime to
sound. Refer to “Starting Procedures” in “Starting And
Operating” for further information.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 17

SENTRY KEY姞
The Sentry Key威Immobilizer system prevents unautho-
rized vehicle operation by disabling the engine. The
system does not need to be armed or activated. Operation
is automatic, regardless of whether the vehicle is locked
or unlocked.
The system uses the factory-mated Key Fob with Remote
Keyless Entry (RKE) transmitter and Wireless Ignition
Node (WIN) to prevent unauthorized vehicle operation.
Therefore, only Key Fobs that are programmed to the
vehicle can be used to start and operate the vehicle. The
system will shut the engine off in two seconds if an
invalid Key Fob is used to start the engine.
After turning the ignition switch to the RUN position, the
Vehicle Security Light will turn on for three seconds for a
bulb check. If the light remains on after the bulb check, it
indicates that there is a problem with the electronics. In
addition, if the light begins to flash after the bulb check,
it indicates that someone used an invalid Key Fob to start
the engine. Either of these conditions will result in the
engine being shut off after two seconds.
If the Vehicle Security Light turns on during normal
vehicle operation (vehicle running for longer than 10 sec-
onds), it indicates that there is a fault in the electronics.
Should this occur, have the vehicle serviced as soon as
possible by an authorized dealer.
CAUTION!
The Sentry Key威Immobilizer system is not compat-
ible with some after-market remote starting systems.
Use of these systems may result in vehicle starting
problems and loss of security protection.
All of the Key Fobs provided with your new vehicle have
been programmed to the vehicle electronics.
18 THINGS TO KNOW BEFORE STARTING YOUR VEHICLE

Replacement Keys
NOTE: Only Key Fobs that are programmed to the
vehicle electronics can be used to start and operate the
vehicle. Once a Key Fob is programmed to a vehicle, it
cannot be programmed to any other vehicle.
CAUTION!
• Always remove the Key Fobs from the vehicle and
lock all doors when leaving the vehicle unat-
tended.
• With Keyless Go, always remember to place the
ignition in OFF.
At the time of purchase, the original owner is provided
with a four-digit Personal Identification Number (PIN).
Keep the PIN in a secure location. This number is
required for authorized dealer replacement of Key Fobs.
Duplication of Key Fobs may be performed at an autho-
rized dealer, this procedure consists of programming a
blank Key Fob to the vehicle electronics. A blank Key Fob
is one that has never been programmed.
NOTE: When having the Sentry Key威Immobilizer
system serviced, bring all vehicle Key Fobs with you to
the authorized dealer.
Customer Key Programming
Programming Key Fobs or RKE transmitters may be
performed at an authorized dealer.
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THINGS TO KNOW BEFORE STARTING YOUR VEHICLE 19